Czarina M. Escala 4600 Lincoln Ave. Rolling Meadows, IL * Phone: 847-340-8567 * me1ae97e2@westpost .

net Office Manager/Accounting Coordinator * Professional with more than 12 years of Customer Service experience, five year s of Office Administration experience, and two years of HR Administration experi ence * Self-directed, flexible, and easily adaptable to new technology, situations an d challenges * Currently taking up CPA-Preparation Accounting classes * Will be a strong CPA candidate by the end of 2012 EDUCATION Harper College, Palatine, IL Anticipated 2012 CPA-Preparation Courses, Cumulative GPA of 4.0 Ateneo de Manila University, Manila, Philippines 1995 Bachelor of Management, 100% Merit Scholarship AREAS OF EXPERTISE * * * * * * * * * * * Customer Relations Office Management HR Administration Recruitment/Staff Training Event Planning Productivity/Process Improvement Revenue Improvement Budget Planning Operations Administration Audit Compliance Sales Management

PROFESSIONAL EXPERIENCE Primerica, Inc. August 2010 - Present Financial Services Representative * Provide financial products and services to meet the needs of clients; life ins urance, auto insurance, homeowners insurance, pre-paid legal services and debt w atchers program. * Trained for and received Life Insurance Producer License * Working while attending school Hire Excellence, Inc., Buffalo Grove, IL May - September 2011 General Office/Reception (Temp Job) * Performed receptionist duties in a leading manufacturing company * Proofread orders entered by the Customer Service Department Representatives * Responsible for sorting and distributing incoming mail and sending customer bi lls and memos * Performed other office duties as assigned * Worked full-time while attending school Ethan Allen Retail, Inc., Schaumburg, IL - October 2006/July 2007 - April 2010 Operations Administrator/Office Manager October 2005

* Managed information regarding status of deliveries, work orders and other cust

omer service issues * Primary in-store contact for all Accounting functions * Handled customer billing questions and other account information inquiries * Responsible for closing procedures on bank cards settlement & reconciliation, bank deposits, change fund/petty cash replenishment, etc. * In-charge of ordering and monitoring store supplies and other store expenses * Prepared open order and accounting-focused reports for the District Controller Macy`s, Flushing, NY October 2006 - June 2007 Office Manager * Directed store management office and human resource administration * Handled all customer correspondence and resolved customer complaints * Distributed divisional produced employee communications * Facilitated all invoice payments, vouchers and other operations financial fun ctions * Facilitated walk-in applicant traffic and interview appointment flow * Supervised the HR Administrator, cash office and gift wrap associates Macy`s, Flushing, NY/Elmhurst, NY October 2004 - June 2005 Human Resources Administrator/Recruiter * Served as the primary in-store contact for all human resource functions * Partnered with the Sr. Regional HR Executive to resolve associate issues * Performed administrative functions for Human Resources programs * Captured daily hiring data to identify key recruitment sources * Managed the internal on-line applicant traffic database * Coordinated associate new-hire processes and handled new-hire paperwork Major Shopping Mgt. Corp., Manila, Philippines 2001-2004 Selling Manager * Trained and supervised more than 100 sales and merchandising employees * Monitored daily operations of the department; proper merchandise display, lay-out, replenishment, inventory , customer relations, and monitoring of salesp eople * Successfully managed and improved the Children`s Wear Department`s sales perf ormance * Introduced new employee programs: produced top-performing salespeople * Prepared sales and budget performance, inventory and sales forecasting repor ts * Headed various programs/activities, i.e. Sportsfest and Branch Anniversary