PHILLIP L. EVANS II 7613 N.W. 25TH STREET BETHANY, OKLAHOMA 73008 TELEPHONE: 405-209-1811 - EMAIL: pe1c78d6a@westpost.

net Professional Profile: Leadership with a hands-on management style and expertise in advancing profitability through efficiency, recruitment and overall operation planning ATTRIBUTES ~ Ability to analyze business performance, develop appropriate solutions and te action plans ~ Excellent spoken command of the Spanish language with flawless translation lls ~ Proficient in Microsoft Office software; Word, Excel, PowerPoint, Outlook, ess and have worked with several proprietary operating systems ~ Extraordinary attention to detail, strong communication and organizational lls ~ Confident, flexible working style and project completion oriented ~ Proactive, self-motivated, enthusiastic, and a team player EDUCATION ~ Bachelor of Science in Business Education from the University of Central Oklah oma PROFESSIONAL HISTORY WITH MANAGEMENT SUMMARIES Director, Quality Assurance - The Outsource Group-St. Louis, MO May 2010-Sept 2011 The Outsource Group is a Business Process Outsourcing Company in the acute healt hcare industry that specializes in eligibility and governmental assistance progr ams for the uninsured patient. ~ Ensuring achievement of production and service level quality by establishing b enchmarks, initiating risk analysis, identifying trends, developing action plans for deficiencies and regulating performance ~ Establishing and recommending changes to policies and procedures ~ Developing reports to measure productivity, costs and revenue of over 280 acut e care hospitals and presenting findings to upper management ~ Reducing personnel turnover and increasing productivity from 42% to 96% within an unprecedented four months by streamlining diverse processes into models of effic iency ~ Implementation of a seven facility acute care healthcare system in New Orleans , LA. Recruited and trained more than 40 staff members and completed within proj ected time frame wri ski Acc ski

Building Manager/Personal Assistant-Abel Law Firm- OKC, OK July 2006-Apr 2010 Personal Injury Plaintiff Law firm ~ General office duties in a law firm. Typed Petitions, Complaints, Interrogator ies, and Request for Production, indexing exhibits, filing, reading medical rec ords and depositions and locating experts of diverse professions. ~ Responsible for 9800 square foot building and 4 acres of ground maintenance; referred work and contracted bids for janitorial services, lawn maintenance, ele

ctrician, plumbers, carpet cleaners, painters. Located 960 yards of dirt free of charge to cover parking lot and built a greenbelt enhancing frontage road appea rance ~ Negotiated lease contracts for 22 Dell computers, lease and maintenance contra ct for 22 desktop printers, 2 office copier/printer/copiers and purchased teleph one system plan ~ Received a 10% bonus of annual salary for exceptional operations Director, Corporate Development - Medstandard, Inc. Houston, TX: March 1995-June 2006 Medstandard, Inc. is a Business Process Outsourcing Company in the acute healthc are industry that specializes in eligibility and governmental assistance programs for the uninsure d patient. The Outsource acquired Medstandard through acquisition. ~ Implementation of a three facility acute care healthcare system in San Diego, CA. Recruited and trained more than 18 staff members and completed within projec ted time frame ~ Implementation of several single facility acute care hospitals in 16 states ~ Recruiting and training staff members, reviewing employee performance, recomme nding employee compensation, coaching for improved performance and discipline ac tions as necessary, making hiring and firing decisions and providing approval of direct and indirect supervision of team leaders ~ Identified problem areas and streamlined processes in 12 different facilities in three healthcare systems in North and South Carolina, corrected processes, co ached employees that didn(tm)t meet standards, removed employees that produced n egative results and increased productivity by 27% ~ Set work standards, developed audit tools, tracking and monitoring productivit y statistics and compared to baseline performance indicators ~ Develop training manuals for each of the 16 states using Microsoft PowerPoint presentations ~ Represented patients before the Administrative Law Judge in Austin, TX, Albuqu erque, NM, Oklahoma City, OK, Raleigh, NC, and awarded favorable decisions ~ Conduct eligibility screening of patients in acute care facilities, assist pat ients with filing and gathering evidence to insure due process ~ Comprehensive experience as a Patient Benefits Advisor, Area Manager and Regi onal Manager presenting prominent cost management and overall knowledge in drivi ng client satisfaction