Monolique Finney 3940 Algonquin Dr Unit No.144 Las Vegas, NV 89119 Cell: 702-287-5633 E-Mail: mf1ac5ce8@westpost.

net Executive Summary Chief Clerk/Front Office Supervisor level manager with six years of managerial e xperience. Strong strategic-planning and people-management skills. Accomplished mid-level manager with extensive experience in front-of-house and back-of-house operations. Proven ability decrease staff turnover and implement new and invent ive approaches and apply them aptly to the day to day demand of business needs. Core Qualifications Background in a fast-paced hotel casino environment Successful with staff develo pment Experienced in employee scheduling Big-picture focus on company goals Departmental Operations Management Customer Relations 6 years guest services management experience

Contract Negotiations Diverse industry knowledge Bilingual acquired analytical skills: Extensive knowledge of LMS SMS hospitality managemen t systems, Microsoft Office, Word, and Excel Proven leadership, Organizational, and interpersonal skills Strong ability to execute based on strategic objectives Professional Experience March 2004 to December 2009 Terribles Hotel Casino Las Vegas, NV Chief Clerk/Front Office Supervisor Implemented innovative programs to increase employee loyalty and reduce turnover . Developed and rolled out new policies. Trained all members of staff and housek eeping dept. on newly upgraded system software Trained, coached and mentored sta ff to ensure smooth adoption of new program.Served as mentor to junior team memb ers. Worked directly with casino, housekeeping, and casino marketing departments to both achieve and exceed returning/transient guest(s) expectations January 2002 to January 2003 Palace Station Hotel Casino Las Vegas, NV VIP Services Agent Placed VIP room reservations for all station casinos properties, confirmed or en tered VIP guest(s) in slot, blackjack, poker, and golf tournaments for multiple casino properties. Worked extensively with casino and slot hosts to ensure exce llent guest service was imparted to hotel VIP players. Education 1991 Rancho High Las Vegas, NV HS Diploma Hospitality

HS diploma, related coursework, concentration in hospitality and tourism Affiliations Active supporter and member with the LGBT community Proud supporter and member of the ASPCA, HSUS (Humane Society of the U.S.) and contribution supporter of the U.S. Olympic committee Keywords customer service, Microsoft Office, staff development, employee scheduling, community outreach, Bilingual, business development, contract negotiations Hard worker, word, excel, staff motivation, retention.