890 Shady Fork Road, Chattanooga, TN 37421 (423)504-3485 ja1e4d866@westpost.

ne t James Abraham Objective To obtain a position in your organization, where I can utilize my skills in the computer operations or IT department. Experience 2000-2011 BCBS of Tennessee Chattanooga, TN The Command Center Technician Observe and control the company's mainframe & distributed computer systems (dat a processing, operating runs, and batch program jobs) and to monitor enterprise monitoring tools, networks and peripheral equipment for the purpose of uninterru pted service. This includes monitoring system consoles for error indicators, error messages, f ailures, and peripheral malfunctions. Apply proven analytical and problem-solvin g skills to identify, diagnose, and resolve malfunctions to achieve system or ne twork recovery. Some of the daily functions includes the following: Mainframe Job Functions: Use IBM TWS (Tivoli Workload Scheduler) to ensure the proficient orchestration of mainframe OS/MVS and JCL while maintaining job structures Analyze, diagnose, and resolve system errors, malfunctions, mis-configurations, and job stoppages to maintain services, enhance capabilities, and prevent syste m outages. Aid in the repair of abended jobs Processing output produced from nightly batch Verify file totals and calculations in deadline situations Create GDGs/ setup, run, and verify program moves Rename, catalog, and uncatalog data sets on tapes and disk Enterprise Monitoring Functions: Use Enterprise Monitoring tools to identify production and potential production issues Respond to events and alerts from monitoring tools Perform first-level triage of events Open tickets using Trouble Ticketing systems Escalate events to 2nd and 3rd tier support teams Communicate events to company personnel and clients and provide status updates until resolved. Miscellaneous Job Functions: Answer telephone calls to assist users encountering problems and other service desk issues Analyze information and evaluating results to choose the best solution and solv e problems Keep up-to-date technically and applying new knowledge to your job. Develop specific goals and plans to prioritize, organize, and accomplish your w ork. Provide information to supervisors and co-workers by telephone, e-mail, or in p erson. Perform first- level triage of events. 1994-2000 Brentwood Service Group Cleveland, TN Computer Operations Specialist Payroll processing through PeopleSoft Applications.

Responsible for maintenance & operation of UNISYS A-7 and IBM System/36 and its peripheral equipments. Analyze on-line systems hardware and software problems to insure optimum uptim e performance. Receive payroll files on a PC from remote offices, upload, review for accuracy, correct and post. Perform system backups on a daily, weekly and monthly basis. Interact on line with banks for check reconciliation. Special project assignments, good working knowledge of Microsoft Windows 95.

1990-1994 Erlanger Medical Center Chattanooga, TN Computer Operations Supervisor Supervised all computer operations to ensure completion of daily work in a time ly manner. Responsible for Patient Care and Accounting System performance without interrup tion. Hardware: Dual UNISYS A15J Mainframes, Data General MV4000, AT & T 3B2-500, IBM 950, 3480 tape cartridges, various PCs and file servers, Xerox 4850 laser print ers. 1984 1990 Elmhurst, NY Computer Operator Analyzed on line and financial systems hardware and software problems to ensure optimum uptime performance. Generated various reports through different applications, performed backups, er ror diagnostics, formatted and initialized disk packs. Hardware: DEC Writers, Four-phase Financial, M/R Data General, CHC Lab Systems and PCs. Education 1980 1981 Computer Programming: ? Philadelphia Training Institute, Philadelphia, Pennsylvania. ANSI COBOL, RPG 111, BAL, JCL, DOS on IBM 360/40 Flowcharting, Coding, Editing, SAM/ISAM, Dump Analysis, Debugging, Tables, Documentation and Programs written a nd tested in Payroll, Inventory, Accounts Payable, Accounts Receivable and Commi ssions. 07/72 04/75 B.S. 11 in Mathematics - Bhopal University References References are available up on request. Elmhurst City Hospital