I-Choose the best answer from a or b: 1- MMW. Can I help you? a- Hello. Can I order two laptops, please?

b- Can you tell me our name, please? 2- Can you give me the prices, please? a- Can you spell that? b- Yes, of course. 3- Can you confirm by email, please? a- Sure, can you give me your email address? b- Can you speak more slowly? 4- My names Wiktoria Poslavski. a- Sure. b- Can you spell that, please? 5- My phone numbers 08392793. a- Im sorry, but we dont do that. b- Can you speak more slowly, please?

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II- Complete these instructions with words from the list: battery screen button start menu.

username and password

1- Touch the ____________ to choose your options. 2- Enter your____________ and you are connected. 3- For 25 copies, key in 25 and press the green_____. 4- Can I recharge my____________ here? I need to make a call. 5- Click on the____________ and go to settings.

III- Match 1-7 to a-g to complete these instructions: 1-To make a coffee, fill it with water and switch___ 2- To get money from your account, insert your card and key___ 3- To book the flight, log___ 4- To find the document, click___ 5- Dont forget to switch___ 6- At the hotel, put___ 7- You need a password to connect___ a ..in your personal number b ..off the photocopier when youve finished. c ..on the icon ;open file; d ..on the machine. e ..in your card to open the bedroom door.

f ..to our network. g ..on to website and find the flight you want.

IV- Underline the best response in italics: 1- Do you want a hand? That would be good. / Yes, of course.

2- Can you give me a hand? - Yes, please. / Sure. 3- Can you help me? - Yes, of course. / That would be good. 4- Can I help? - Yes, of course. / Yes, please.

V- Underline the correct words in italics: 1- Touch / Insert / Key in your credit card, then key in / push / touch the screen and choose your ticket. 2- Switch on / Log on / Click on your PC and touch / connect / enter your username. 3- Touch / Click on / Switch off the icon, then connect / key in / insert to the Internet. 4- Log on to / Enter / Press the green button to make the copies.

VI- Put the words in the right order: 1- join / can / you / I _______________________________ ? 2- you / hear / I / for / KPMG / work ________________________________. 3- something / get / can / you / I ________________________________. 4- you / think / exhibition / what / of / the / do _________________________________? 5- me / please / excuse _________________________________. ******************************************************************* VII- Listen and complete: 1- Can I ________ a private room? 2- Can you ________ me your name, please? 3- Can you ________ me the prices? 4- Can you ________ that , please? 5- Can I ________ a special price? 6- Can you ________ my booking by email? 7- Can I ________ your email address , please? 8- Can you ________ more slowly?

*Good luck*