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Troubleshooting E-Business Suite Using Oracle Diagnostics

Angelo Rosado Senior Product Manager Oracle Corporation Brian Lauper, SVP Quality Vic Roselli, Quality Support Team Hudson Advisors LLC

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Agenda
Overview Challenges Diagnostics Lifecycle Key Features Diagnostic Test Classifications Value Proposition Demo Resources
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Overview
Oracle Diagnostics provides the ability to quickly identify and resolve problems by executing diagnostic tests Oracle Diagnostic Framework Executes Troubleshoots

Diagnostic Tests Oracle Diagnostics

Challenges
Is my General Ledger setup correctly? Is my Workflow mailer configured correctly? Do I have my multi-org setup correctly? How do I validate my E-Business Suite Data? Im unable to close my Payables Period, why? Encountering problems running Receivables Auto Invoice, what do I do next? Long SR resolution life cycle

Troubleshooting Lifecycle
Without Diagnostics

Customer

Several Iterations

Support

Troubleshooting Lifecycle
With Diagnostics and Support

Customer

Runs

Diagnostic Test

Downloads

Report

Solution

Support

Oracle Diagnostic Framework

Architecture

Browser

Command Line

Interface Handlers Oracle Diagnostic Framework Security/RBAC Execution Engine

BI Publisher HTML Excel PDF RTF

Reporting Library

Configuration

Report

Java PL/SQL Declarative

Oracle Diagnostic Framework

Key Features Presentation
Web & Command line interface New and improved UI

Configuration
Grouping of tests based on functionality Inputs values can be pre configured

Execution Engine
Java, PL/SQL and Declarative Execute multiple tests concurrently Test selection allowed across applications Save the selection as Test Set for future use Track each request with a user defined name

Oracle Diagnostic Framework

Key Features Scheduling
Single test using pre configured inputs Group of tests*

Reporting
Online reports BI publisher integration HTML PDF EXCEL RTF

Scalability
Long running tests Large volume reports

Oracle Diagnostic Framework

Key Features Security
Categorization of Tests based on sensitivity of data Role Based Access Control at Application level Sensitivity level (Three predefined roles out of the box) Extension of roles to suit business needs Mapping of App ids

Test development
Development Standards Reporting library Test repository

Oracle Diagnostic Framework

Key Features (Roadmap) Proxy Execution
Execute a test on behalf of another user

In-Context Diagnostics
Execute a diagnostic test from applications

Pipe Lining of tests

Execute tests in sequence where the output of a test becomes the input for the next test

Extending Oracle Diagnostics

Test development

Determine what you are trying to diagnose Identify

Sensitivity Inputs Execution logic Error conditions and possible resolutions Report structure

Write test as per the standards Register test within the framework

Reference: Oracle Applications Supportability Guide Chapter 2

Diagnostic Test Classifications

Post Installation Setup Activity Performance Security Health Check Data Collection

Oracle Diagnostics
Value Proposition Easy-to-use Shorten the resolution life cycle Move analysis and resolution closer to customers Enable self-service issue identification Minimize the need for on-site functional expertise Increase productivity
Customer Satisfaction Total cost of ownership

Use Case Demo

General Setup
Company xyz has just finished their General Ledger implementation and want to validate their data. The General Ledger diagnostic test will collect and verify the general setup of General Ledger as outlined in the General Ledger Implementation and Users Guides. The diagnostic test should be used during initial implementation of General Ledger and when setup information is required. Review the diagnostic output and follow the suggested actions. Error and warning messages, followed by suggested actions, identify possible problem areas. Demo features: New UI, Test selection, Request Name Override, Execute Java test with lov inputs, View Online Report, Publish Report (HTML, EXCEL) in BI

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Demo

Oracle Diagnostics
Resources E-Business Diagnostics Patch Installation Guide
MetaLink Note: 167000.1

E-Business Diagnostics FAQ and Troubleshooting Guide

MetaLink Note: 235307.1

Oracle Applications Supportability Guide

Part Number: B31457-01

For more information about Diagnostics

MetaLink Forum: Support Diagnostics Project

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Case Study: Hudson Advisors

QUESTIONS ANSWERS

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Appendix

Oracle Diagnostics
Types of Messages

Oracle Diagnostics
Commonly Used Tests
APPLICATION Oracle General Ledger Oracle General Ledger Oracle Payables Oracle Payables Oracle Payables Oracle Payables Oracle Receivables TEST TYPE Setup Activity Activity Activity Activity Data Collection Setup METALINK # 205198.1 260031.1 180167.1 180165.1 182986.1 216569.1 202260.1 TEST NAME General Period Closing Trial Balance Period Closing Internet Expense Report Status Invoice General

Oracle Diagnostics
Commonly Used Tests
APPLICATION Oracle Receivables Oracle Receivables Oracle Receivables Oracle Receivables Oracle Receivables Assets (FA) TEST TYPE Activity Data Collection Data Collection Data Collection Data Collection Setup METALINK # 255941.1 215969.1 223834.1 245256.1 306017.1 206580.1 TEST NAME Period Closing Receipt Transaction Customer AutoInvoice Interface General

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