JD-PwC UK SM

Service Management
Role Exp High Level Skill Mapping

ITIL Service Management Servi yrs + 4 ITIL Service Management Lead 6yrs +

HP uCMDB and DDMI tools working experience; Configurat He/She must have all ITIL V3 Processes implementation ex

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Activities

Implementation experience of IT Service Asset and ConfigurationManagement proces Must be ITIL Manager/Expert Certified is preferred; At minimum he/she must be ITIL Practitioner certified Must have experience in implementation; Monitoring; Managing most of the ITIL V
He must have at lease 3 years working experience in HP uCMDB and DDMI. ITIL Practitioner Certified is preferred. At minimum he must be ITIl Foundation certified

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s Must be experienced in leading Service Management Team; interacting with customers; IT Towers Working experience with HP SM Tools is an advantag

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