I. rPerfoecreresds oafs g:-r>ouOprignagniztihneg related activities and assigning themto managerwith authorityto supervisei.t i.s 2.

Process of issuing orders and instructions to guide and teach the subordinates is referredas :->Directin'il, 3. Managemenr viewed as a Body :->Covers the people at the helm of affairs that set the directionand goals of the organization. 4. The framework of an establishment is called as :->Organization 5. Henry Fayol lists five functions as elements of management process. They are :->Planning, Organizing, Commanding, Co-ordinating and Controlling. . _
A. 1\.l..ob_lIr-.o #:'ro...IlL. ..A' ......... ..... ~'-. .." e:t ~ ",uu",n ..vJ. tHe iv.tllilagt:menr IS oescnoec as: :-:>M:anagement is an art ana a science. 1. ~port~ce .ofthe Management can be described as: :~:>ltensures economy. and efficiency. 8. Organizations are intricate human strategies designed to achieve certain objectives" was definedby

>Argyris (1960) .
9. The School of thought led by Henri Fayol propounds that :-:>Administration and Management botl

are one and the same. to. Management viewed as a function .-c-Covers all the activities that the manager does. i 1. 1Nhat is the criticism of Scientific Management? :-:>No emphasis was laid on Human Approach tl

work. Wh.o propounded the theory of AdmmlstratIV'~nY.'raIIagvmo1H77-":-"'JV. 1.). One of the Elements of scientific management is :_>Standardization------,---14. One of the principles of Scientific Management is :_>Co-operation 15. What is the criticism of Scientific Management? :->There was strict supervision and authoritar 16. Waphporoparocpho.unded the theory of Scientific Management? :->Taylor ., . 17. What is Scientific Management? :_>Knowing what you want men to do and they do 11mill.b _~beapest way. L hu\\olnJl_fmm doing the work was propol'l;uded by? :->Ta)'\o
!.J. VVrrat rs ure CIHICI:;m 01 ocienunc

1:.

lVI8nagetn@n :-:>'rl:1el'ewas strict s u p e rv__is..i~onn ~hiannd authoritarian approach. 16. WhO'propounded the theory of Scientific Management? :->Taylor 17. What is Scientific Management? :->Knowing what you want men to do and they do it in the best and cheapest way. 18. The theory of separating the planning from doing the work was propounded by? :->Taylor 19. One of the Elements of scientific management is :->Functional Foremanship 20. What do yO'Uunderstand by JO'bAnalysis? :->The best way of doing a job which requires less time and cost. 2221.. WThheoahvaesrapgreophouumndaendbethinegMdoOti'evsantiOo'nti-nHhyegreienntley dTihsleiokrey w:O>'rHke.rzberg _heoor,_I- _ 23. What is the order of Maslow's need hierarchy? :>P!~vsi())ogie{-ltl Security -t SO{'iJ -f ,&'te(~m -t St~lf - ('\(:tutLU7;.<ttion. 24. Needs which are concerned with self-respect, self-confidence, a feeling of personal worth, feeling of being unique and recognition are known as :->Esteem Need' 25. The average man by nature is indolent he works as little as possible. This theory is known as :->The(
'I "'I"' :\,_ .. ...__

X
26. What was the outcome of Illumination Experiments? :->lllumination did not affect the Produetivii ofthework~e~rs~. ~ ___

JNTUK Online Examinations-2011[MS-Mid1]

29. How many human needs have been identifiea acooramg to NIas ow? .:- i:~v;-;-;-e-~--.30. What is the highest human need according to Maslow? :->Self-actualization. 31. A fall is an example of :->Closed Systems. 32. An Air conditioner which switches on when there is heat and switches off when there is cold' is an example of :->Opcn System 33. What is the limitation of Systems Approach to Management? :->It is too abstract for a prac manager. 34. A galaxy is an example of :->Systc~s approach

35. What is the characteristic of a Open System :->The environment is effected by the organiza the organization is effected by the environment. 36. "An organized or complex whole; an assemblage or combination of things or parts forming a uniform whole". This is a statement refers to :->Systems approach 37. A system :->Has a boundary. 38. What is the characteristic of Closed System? :->It is Self-contained and Self-maintaining. 39. What is the characteristic' of Open System? :->It interacts with the environment. . 40. The story of six blind men and an elephant and the description of six blind men about the ele to which approach of Management. :->Systems Approach 41. Management developing a process which promotes co-operative process between employees employers, such responsibility is towards :->Workers 42. Management should not indulge in profiteering, hoarding or creating artificial scarcity. Such responsibility is towards :->Customers. 43. A manager taking a decision for the purpose ofupliftment of the poor in a village in the vici Organization is known as :->Social Responsibility. 44. A manager is law abiding and pays th~ taxes and other dues in time. His Social Responsibili :->Government . .1" Whp-re tbe..ManaQ'erot:Dtmaintains social desirable standards of living and avoids ostentatio 4,). wnere rne rvranagernent rnamrams SUl..:ll:Il uesnaolt::~snl:noru.os 01 nVTIlg'"aIIU aVOTOS oarerrrarror <:11: wasteful expenditure. The Social Responsibility is towards :->Society. 46. Interpersonal Influence exercised in a situation and directed through communication process, t< the attainment of a specified goal or goals is known as: :->Leadership .47. The theory which propounds that a leader with extremely high levels of self-confidence, dornir strong convictions in the normal righteousness of hislher beliefs or at least the ability to convir followers that he/she possesses such confidence and conviction. :->Charismastic Leadership 48. Leadership theory which states that a leader is born but not made :->Charismastic Leaders . 49. The Theory which suggested self-actualizing, intelligence, and self-assurance as the source 0 Leadership success :->Trait Theory 50. Initiative, persistence, ambition are the traits which can be categorized under the following h 51. The process of giving the authority to the subordinate is known as :->De!egation 52. When the entire organization is divided on the basis of Division of Labour it is known as :>Departmentation 53. Organizations which have many levels 'of Management are known as :->Tall Organization 54. When the authority to take decisions is vested with the Central Office it is known as :->Cen 55. When the authority to take decisions is vested with the branches or departments it is known cen traJized 56. Power to give commands and to use discretion vested in that particular position or job is kn >Authority 57. The obligation to complete a given job is known as: :->Responsihility 58. Layers of management from top to bottom of the organization is known as :->Hierarchy 59. The number of subordinates the Manager can effectively control is known as: :->Span of 60. Organizations which have few or one level of management are known as :->Flat Organ 61. Two complementary structures Pure Project structure and functional structure - are merg create :->Matrix Or anization

JNTUK Online Examinations-2011[MS-Mid1]

,.. 62. An Organization stlUCturu based II >Functionalorganization on te concept of Division of Labour and Departmental IOnIS :_ 6643. WWhhat is the merit of Line I S IT0 . . I' th d . . anc In rganrzauonStructure? -.>Quality Decisions 65' Th a IS ~ ~ment of Line and surr Organizauon Structure? ._ -Line and Staff Conflicts . e o~gan~zalLOn structure based on the specialization of functions is known as :-'>Functional orgamzntioll 66. Military or Scalar organization is also known as :->Linc Organization 67. ~en two or more persons are appointed to work as a team to arrive at a decision on matters referred to It IS known as: :->Committec Organization 68. The Manager of Legal Department of a Company giving advice on Legal matters is known as: :-.>Staff

Manager 69. What do you understand by Unity ofCornmand? :->Onc worker reporting to one Boss. 70. The Marketing Manager giving advice to Production Manager holding separate positions in the organizations, such an organization is known as :->Line and staff organization 71. Computer companies procuring Monitors (say Samsung) from Japan, that is the specialization of a product in one particular place, is a good example of :->Cellular Organization 72. Assembly of computers by buying parts from different parts of the world is a good example of i>Cellular Organization 73. An organization, say for example a shirt manufacturer, receives the orders of the customer on the internet, passes on the orders to the production department through net and sends the stitched shirt to the customer by Courier, such organization is called as :->Virtual Organization. 74. A temporary network of companies - suppliers, customers and even erstwhile rivals - linked by information technology is called as :->Vi r tual Organization. 75. The physical grouping of supplies and manufacturing to produce a product is known as :->CeUuJar Organization 76. Organization Structure where people do not come to office but work from different locations through the apparatus of Computers and Communication Network is called as :->Virtual Organization, 77. A call centre is a :->Virtual Organization. 78. A group of people or an organization mobilizing resources from different organization and render a sales or service, such a structure is known as :->Virtual Organization. 79. A Business Process Outsourcing is :->Virtual Organization. 80. An organization using networks to link. people, assets and ideas to distribute products and services is known as :->Virtual Organization. 81. An organization in which the entire organization is made up of groups is called as :->Team Structure 82. A Motor mechanic workshop where the services are rendered to the customers based on specialization of work by individual groups, such organization is known as :->Team Structure 83. Organizations where the concept of value chain management is adopted is called as :->Boundary less Organizations 84. A group of people discharging the requests of the customers without any hierarchy structure is called as :->Tc3m Structure' . . 85. Reliance Fresh a company engaged in selling vegetables and groceries where every branch is handled b a group of people, attending to the customers without any superior is known as :->Team Structure 86. An Organization Structure where the Vertical Hierarchies does not exists is known as :->Boundary less Organizations 87. An Organization Structure where the Departmentation does not exist is known as :->Boundary less Organizations 88. An Organization Structure where the Departmentation and Hierarchies do not exist is known as :>Boundary less Organizations 89. An organization where rigid predefined structures do not exist are known as :->Boundary less Organizations 90. An Organization where the organizations do not have any horizontal structures are known as :-

JNTUK Online Examinations-2011[MS-Mid1]

91. Organization Structure WIth more number of hierarchies will be '->Tall . . 92. When ever the span of control is less the organization structure which results WIll be i- . fall 93. One advantage of Flat Organization Structure is :->Organizations can respond to global challenges faster. 94 What ISthe disadvantage of Flat Organization Structure? '->The employees develop sense of insecurity. 95. Whenever the Downsizing takes place in an organization, the major impact will be :->Tbere are a lot of severance expenses. . . 96. When ever the span of control is more the organization structure which results will be :->Flat 97. One of the demerits of the Flat Organization Structure is :->The employee looses the job. 98. Wherever the organization structure is reduced and results in a flat organization structure is known as :>Downsizing. 99. Whenever there exists a less hierarchical structure the resulting Organization Structure wiU be :->Flat 100. What could be one advantage of Flat Organization Structure? :->Customer Service will improve. 101. The following is the advantage in Process Layout? :->Very high degree of flexibility. 102. TIle following is not an advantage in Fixed Layout? :->Material handling costs will be very high. 103. Which of the following is not a System of Plant layout :->Machinery Layout. 104. Which of the following is not a basis of Product Layout? :->High Degree of automation to

maximize fatigue. 105. Which of the following is not an advantage in Process Layout? :->Larger Production Cycle. 106. Plant Location is a :->Strategic Decision 107. Ship Building Unit can be located in :->Vishakhapatnam. 108. Which of the following is not a factor affecting Plant Location? :->Employee safety, convenience, and comfort. 109. Plant Layout studies become essential when :->Frequent accidents occur 110. In systems of Plant Layout what does Q/P ratio stand for :->Production Quantity (Q) and Number of Products (P) Ill. Work in progress is likely to be large in case of :->Job Production. 112. Handling Costs are very high in case of :->Job Production. 113. Identify which of the following industries does not fall under Batch Production? :->Repair of Car. 114. Identify the disadvantage of Mass Production? :->No Large-scale economies. 115. Cost per unit changes from Unit to Unit is a feature of :->Job Production. 116. What is Job Production? :->Each and every job has its own characteristics and need special treatment. 117. Identify which of the following falls under Job Production? :->Repair of Car. 118. Identify which of the following does not fall under Job Production? :->Medicine Manufacture. 119. What is Batch Production? :->AII the products manufactured are-similar in terms of type, cost, efforts, consumption of materials or the specification. 120. Identify which of the following falls under Batch Production? :->Medicine Manufacture. 12 I . Where the inspector goes around the manufacturing points in the shop floor to inspect the goods produced on random sample basis from time to time is known as :->Process Inspection 122. Where the inspecting equipment cannot be moved and inspecting material is brought to a Central Place it is called as ~->Fixed Inspection. 123. A shift in the process average is considered significant, if 16 out of20 successive points on the control chart are on the one side of the central line, then it is called :->Run 124. What does SQC stand for? :->Statistical Quality Control. 125. The inspection conducted on the quality of goods and services entering the organization is called :->lncoming Inspection.

JNTUK Online Examinations-2011[MS-Mid1]

127. III the work study what does the following symbol D. stand for :->Storage 128. Such causes, which mayor may not affect the manufacturing process are called :->Chance

Causes. 129. The measurement of given samples, plotted in the control chart, should not be very close to the central line. If these are too close to the central line, II is called :->Hugging. 130. The measurement of given samples, plotted in the control chart, if any variable crosses the lower or upper control limit, it is called :->Freak 131. What is the advantage of control chart? :->As the inspection is done by sample the inspection work is less. 132. What is the disadvantage of control chart? :->They do not highlight whether the process is likely to be out of control. 133. What is chance causes :->Such causes, which mayor may not affect the manufacturing process. 134. What is assignable causes :->Such causes, which affect the quality of production process. 135. How many control limits are there :->Two 136. Stanstical Quality Control means :->Where statistical techniques are employed to control quality and solve quality control problems. . 137. Where the 'c' charts are used :->Where there are a number of defects per unit 138. Where the 'p' charts are used :->Where there is data about the number of defects per sample 139. What is the formula for calculating the C:->Total DO of defects in all the samples I Total no. of samples inspected. 140. What is the formula for calculating the P:->Total no of defectives found I Total no. of pieces inspected. 141. In Operating Characteristic Curve X and Y axis represents respectively :->ProbabiUty of Acceptance and the Percentage of Defective. 142. The risk involved in getting good units rejected is called :->Producers Risk. 143. The Operating Curve is said to be ideal when it is of:->Rectangle shape. 144. Why is acceptance sampling not preferred? :->Complete information about the lot is required. 145. If the buyer tells the seller that. he will accept the lot of 50 if there are two or less than two

defectives. In such case, which of the following statements is FALSE? :->Ifthere are only three defective the buyers will accept the lot. 146. Operating Characteristic Curve is not dependent on :->The time of the sampling. 147. Acceptance Sampling is a technique of deciding :->Whether to accept the whole lot or not, based on the number of defectives from a randomly drawn sample. 148. Where is acceptance sampling used? :->When the cost of inspection is high in relation to the damage cost resulting from passing a defective product. 149. Where is acceptance sampling used? :->Where lOOo/tinspection is not required .. ISO. Why is acceptance sampling preferred? :->It is economical to carry out. 151. When IS acceptance sampling not used? :->100% inspection is mandatory: 152. Stock-out leads to :->Stoppage of Production Process 153. Stock-out cost means :->Cost increase due to non-availability of Stock 154. Decentralized purchase function means :->Each department makes its own purchase arrangements. J 55. Which of tile following is a Process of Inventory Control? :->ABC analysis of stock 156. Overstocking leads to :->Increase in Working Capital 157. What!s the definition of Material? :->Material refers to the inputs into production process. 158. Matenals Management amongst the government organizations is known as :->Supply Management J 59. What IS the objecuve of Inventory Control? :->To achieve economy of costs through econo order quantities. 160. Centralized purchase function means :->Responsibility of buying lies with one person 161. Which factor afft:cts Inventory Control function? :->Increase in Lead Time

JNTUK Online Examinations-2011[MS-Mid1]

162. What is the desired degree of control in the case ofB category of InveDtory~ -ttodcrate 163. What is the desired degree of control in the case of C category of inventory? - So': t 164 What is the desired degree of control in the case of A category of Inve~tory '. -'> t~IC 165 What is the B category of inventory comprises of'? :->The less costly Items III the inventory 166. What is the C category of Inventory comprises of'? .->The least cost items in the Inventory, 167 What is the full form of EOQ? :->Economic Order Quantity 168 What IS the formula for calculating EOQ? :_>V2AO (' .J 69. What is the purpose of calculating the EOQ? :->To place purchase order for most economic

quantity 170. What is ABC Analysis? :->It is a technique of controlling inventories. 17 J. What is the A category of inventory comprises of'? :->The costliest items in the Inventory J 72. If the stores department received four consignments in the following order (i) 200 units @ Rs.lOl- (ii) 200 Units @ Rs.8/- (iii) 200 Units @ Rs.6/- and (iv) 200 units @ Rs.6/-. What will be tbe value of stock under simpJe average method. :->Rs.6000/173. If the stores department received four consignments in the following order (i) 200 units @ Rs. 10/- (ii) 200 Units @ Rs.8/- (iii) 200 Units @ Rs.6/- and (iv) 200 units @Rs.6/-. The store keeper issued 200 Units under FIFO method. How the stock is recorded in a Bin Card? :->200 Units 174. Which of the following is a stores record :->Bin Card. 175. What is a Bin Card? :->Card attached to tbe material stored in a Bin. 176. What is the objective of purchasing function? :->To purchase the right quantity and quality of materials at the most economical rate at proper time. 177. What is the full form of FIFO? :->First In First Out 178. What is the full form of LIFO? :->Last in First Out 179. If the stores department received four consignments in the following order (i) 500 units @ Rs.I0/- (ii) 300 Units @ Rs.9/- (iii) 200 Units @ Rs.8/- and (iv) 100 units @ Rs.7/-. What will be the value of stock of 100 units issued under FIFO method. :->100 Units @ Rs.I0/180. If the stores department received four consignments in the following order (i) 200 units @ Rs.lO/- (ii) 200 Units @ Rs.9/- (iii) 200 Units @ Rs.8/- and (iv) 200 units @Rs.7/-. What will be the value of stock of200 units issued under LIFO method. :->200 Units @ Rs.7/18I. Which of the following process reflects the Purchase Process? :->Need -.Requisition .Source of SuppJy ....I.ssue of Tenders -Selection of Suppliers __Ordering. 182. Transportation function means :->This function provides place utility for the products by transporting the goods wherever they are required. 183. Standardization function means :->This function provides a measure of fixed value which could be based on colour, weight, quality. 184. Which of the following is a facilitating function of marketing function? :->Buying and

Assembling J 85. Which of the following is a physical distribution function of marketing function? :>Transportation J 86. Which of the following is a facilitating function of marketing function? :->Financing 187. Marketing "creates and delivers the standard of living to the society" was defined by:>MaJcoJm McNair 188 Identify the corporate advertises 'We value your trust' :->State Bank of India. J 89. What is the focus of the marketing concept? :->Customer needs. 190 Which of the following is not a Dispersing function according to Pyle's classification: 191. Which of the following is a Possession Utility of marketing function as suggested by Converse, Hugey, and Mitchell :->Negotiating 192. What is the focus area of marketing in Decline Stage :->Rcduce the promotional expenses to the minimum. ] 93. What is the focus area of marketing in Decline Stage :- '>Withdraw distribution licences from the least effective distributors.