William Edwards Deming Philosophy

"Dr. W. Edwards Deming taught that by adopting appropriate principles of management, organizations can increase quality and simultaneously reduce costs (by reducing waste, rework, staff attrition and litigation while increasing customer loyalty). The key is to practice continual improvement and think of manufacturing as a system, not as bits and pieces."

Demings Fourteen Points

1. Create constancy of purpose toward improvement of product and service, with the aim to become competitive and stay in business, and to provide jobs. 2. Adopt the new philosophy. We are in a new economic age. Western management must awaken to the challenge, must learn their responsibilities, and take on leadership for change.
3. Stop dependence on inspection to achieve quality. Build quality from the start.

4. Stop rewarding contracts on the basis of low bids. 5. Improve constantly and forever the system of production and service, to improve quality and productivity, and thus constantly decrease costs. 6. Institute training on the job.
7. Institute leadership. The purpose of leadership should be to help people and technology

work better.
8. Drive out fear, so that everyone may work effectively for the company.

9. Break down barriers between departments so that people can work as a team. 10. Eliminates slogans, exhortations, and targets for the workforce. They create adversarial relationships. 11. Eliminates quotas and management by objectives. Substitute leadership. 12. Remove barriers that rob employees of their pride of workmanship. 13. Institute a vigorous program of education and self-improvement. 14. Make everyone responsible for the transformation and put everyone to work on it.

My view: 1. The organization must plan the purpose the product or services being produce in order to let consumer notice about their product. If the company have a good planning, sure it is also can increase the job vacancies. 2. Top management also have to update their system that suitable with the new economic age by adapting the new theory into their business.
3. To make the product in good quality its just not about making a frequent inspection on the

product itself but to build an inspection through the operation process of producing the product. 5. Of course people want to gain money and not to lose it, so by always update the production system in term of machine and technologies can help to increase the product quality. 6. Management also must provide the training program for their employees to train them on how to do the job. 7. Manager must put a high quality of leadership by coaching and mentoring their employees about the job. 9. By breaking the barrier of each department then it easier for employee to communicate to work corporately and in directly in will help to unite and to realise that they are one.

 Demings Seven Deadly Diseases

Deming's Seven Deadly Diseases summarizes the factors that he believes can inhibit the transformation that the Fourteen Points can bring about. The Seven Deadly Diseases are: 1. Lack of constancy of purpose to plan products and services that have a market sufficient to keep the company in business and provide jobs. 2. Emphasis on short-term profit; short-term thinking that is driven by a fear of unfriendly takeover attempts and pressure from bankers and shareholders to produce dividends. 3. Personal review systems for managers and management by objectives without providing methods or resources to accomplish objectives; includes performance evaluations, merit rating, and annual appraisals. 4. Job-hopping by managers. 5. Using only visible data and information in decision making with little or no consideration give to what is not known or cannot be known. 6. Excessive medical costs. 7. Excessive costs of liability driven up by lawyers who work on contingency fees.

My Understanding: 1. The Company is not planning a proper plan for the product or services that is needed by the market demand. If the company have a good planning, sure it is also can increase the job vacancies. 3. In an organization they are more emphasize for good objective and policy but they forgot to implement the way on how to attain the objective to be successful. 4. For job hopping by the managers, of course the manager likes to gain a better offer from several companies in order to fulfil their need n satisfaction. 5. Managers also frequently make decision base on data and knowledge they already have without searching the real fact or resources and make a discussion among others people.

 The Deming Cycle

Focus the resources of all departments (research, design, production, and marketing) in a cooperative effort to meet those needs. The Deming Cycle proceeds as follows:
1. Plan: Conduct consumer research and use it in planning the product. 2. Do: Produce the product. 3. Check: Check the product to make sure it was produced in accordance with the plan. 4. Act: Market the product.

5. Analyze: Analyze how the product is received in the marketplace in terms of quality, cost, and other criteria. Plan

Analyze

Do

The Deming Cycle

Act My View:

Check

If the organizations follow these Demings cycle then their employee will be cooperative and productive to produce their product with good quality. Step 1 Company should have a research by meeting or interviewing the customer in order to get knowledge of which product and interest that customer need. Step 2 After company gain the information and plan which product is suitable for meeting customer need, then they need to produce the product, this process is called a raw material. Step 3 Then after the product being produce, company need to double check is the product is produce according to the plan or not. Step 4 Then company can produce the product into market share. Step 5 Then they need to get feedback from the customer about their product and find out what the users think about their product.

Joseph M. Juran Philosophy

Dr. Joseph M. Juran, known as the "father" of quality, passed away on February 29, 2008. I am sure that any person, who has been somehow related with the function of quality, must have heard of Juran. For Juran, human relations problems were the ones to isolate. Resistance to changeor, in his terms, cultural resistancewas the root cause of quality issues. Juran credits Margaret Mead's book Cultural Patterns and Technical Change for illuminating the core problem in reforming business quality.

Juran's Three Basic Steps to Progress

The Three Basic Steps to Progress are broad steps that Juran feels companies must take if they are to achieve world-class quality. The Three Basic Steps are as follows: 1. Achieve structured improvements on a continual basis with dedication and a sense of urgency. 2. Establish an extensive training program. 3. Establish commitment and leadership on the part of higher management.

My View: These theories are created as the process that company must conduct if they want to achieve a high quality in terms of their employee performance, production and organization. First step is employee should put high accountability towards their job and make sure they finish the job on time to show they have a good quality of responsibility. Second step is organization should give frequent training and make a surveillance of their employee performance to make sure their employee have a good quality of work. Final step is to make sure higher management must be highly committed on doing their job and have a good role of leadership in teamwork to conducting the lower management to show they have a good quality of leadership.

 Juran's Ten Steps to Quality

1. Build awareness of both the need for improvement and opportunities for improvement. 2. Set goals for improvement. 3. Organize to meet the goals that have been set. 4. Provide training. 5. Implement projects aimed at solving problems. 6. Report progress. 7. Give recognition. 8. Communicate results. 9. Keep score. 10. Maintain momentum by building improvement into the company's regular systems. My View: This theory is created on how to build a high quality for an individual or group in organization. 1. Manager should grab some improvement opportunities of their product that is needed to ensure that their product is meeting the consumer need. 2. Goals must be set to understand the objective of product improvement. 3. Then plan on how to success the goals that already being set. 4. Give training to employees about the job to ensure employee done a zero defect product. 5. After both employee and manager understand the goals of improvement and get a proper training, then implement it towards the product. 6. Get consumer feedback toward the product whether the product is good or bad. Then make a report about the progress of the product. 7. Base on the report if the product is meeting the consumer need then organization can acknowledge their product to market. Such as make an advertisement inform to other people. 10. Then after people get the recognition of the product then company just need to make sure they make improvement if necessary in order to compete with others product.

 The Juran Trilogy

The Juran Trilogy summarizes the three primary functions of managers: quality planning, quality control, and quality improvement. Each primary function has several steps.

1.

Quality planning a) Determine who the customers are. b) Identity customer needs. c) Develop products with features that respond to customer needs. d) Develop systems and processes that allow the organization to produce these features. e) Deploy the plans to operational levels.

2. Quality control a) Assess actual quality performance. b) Compare performance with goals. c) Act on differences between performance and goals. 3. Quality improvement a) The improvement of quality should be ongoing and continual. b) Develop the infrastructure necessary to make annual quality improvements. c) Identify specific areas in need of improvement, and implement improvement projects. d) Establish a project team with responsibility for completing each improvement project. e) Provide teams with what they need to be able to diagnose problems to determine root causes, develop solutions, and establish controls that will maintain gains made.

My View: To attain quality you must begin by establishing the vision, policies and goals of the organization. 1. Quality Planning The structured process for designing products and services that meet new breakthrough goals and ensure that customer needs are met. This quality improvement including establish the project, identify the customer, discover the customer need, develop the product, develop the process and develop the control and transfer to operations.

2. Quality Control It is a process of conducting operations so as it met the consumer need and satisfaction and also to control the production process. This quality control including choose control subject, establish measurement, establish standard of performance, measure the actual performance and take action.

3. Quality improvement. The process for creating breakthrough levels of performance by eliminating reject or defects to reduce the cost of poor quality on the product. This quality improvement including proving the need for doing an improvement, identify the improvement projects, establish project improvement teams and provide the project teams with resources, training, and motivation.

Philip B. Crosby Philosophy

Known as the "Father of the Quality Revolution. His pragmatic philosophy has become the universal standard and business model for creating reliable, hassle-free organizations throughout the world, because his simple and powerful approach is literally the foundation on which many of todays improvement approaches were constructed.

Crosby's Quality Vaccine

Crosby's Quality Vaccine consists of three elements: 1. Determination (commitment by top management). 2. Education (of employee towards Zero Defects) 3. Implementation (of organizational towards Zero Defects)

My Understanding: There are three segments in the vaccine and each of them has their own role of components;
1. Determination Everyone is for quality but most manager dont do much about it until they

realize they lose many cost, time consuming and quality of work. Top management also must give full commitment towards their employee.
2. Education Each and every employee must understand their role in the quality improvement

process. This education is important for all employees to make sure that organization can reach a zero defect of their product which also can reduce their cost and increase their quality product.

3. Implementation Organization responsibility to ensure their production system attaining a zero defect level to ensure they reduce the cost and by implementing the Crosby theory into organization.

 Crosby's Fourteen Steps to Quality Improvement

1. Make it clear that management is committed to quality for the long term.

2. Form cross-departmental quality teams. 3. Identify where current and potential problems exist. 4. Assess the cost of quality and explain how it is used as a management tool. 5. Increase the quality awareness and personal commitment of all employees. 6. Take immediate action to correct problems identified. 7. Establish a zero defect program. 8. Train supervisors to carry out their responsibilities in the quality program. 9. Hold a Zero Defects Day to ensure all employees are aware there is a new direction. 10. Encourage individuals and teams to establish both personal and team improvements. 11. Encourage employees to tell management about obstacles they face in trying to meet quality goals. 12. Recognize employees who participate. 13. Implement quality controls to promote continual communication. 14. Repeat everything to illustrate that quality improvement is a never-ending process. My View: 1. Top-level view on quality shown as a whole to all employees, not just on the product but also through management. 3. Analysis of business quality performance in a meaningful manner, for example late deliveries, budgeted to actual sales/deliveries/costs/etc. Keep it simple for all to understand. 4. Make sure everyone in the business understands the need for a quality system, and the costs to the business if there is no quality system in place. 5. Make everyone in the business aware of the important of quality systems. Make them understand the effect if they practice a good quality system. 6. Ensure a system is in place for analyzing defects in the system and applying simple cause and analysis problems, to prevent re-occurrence. 10. Once a change has been implemented in a section of the business, the next step is to get the employees and supervisors to set goals for improvement to bring about continuous improvement.