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Explain how you would respond if you were Peter at the end of the case.

In this case, Peter Palmer should have expressed his opinion with upper-level management once the decision was made to utilized Olds for both jobs. By voicing concerns to management about Olds priorities and ability to work two jobs at once, management might have assigned Olds to only one project. This would have been the best solution because even if Olds was assigned to Crosbys project, a suitable replacement could have been assigned to Palmers project from the start. However, after taking an objective view of the situation, we would be able to realize it was the best move for the company. The situation was not working out because we were losing valuable work time from an employee. Because management decided on Olds working on the Crosbys project, we would like management to find us a suitable replacement. Olds was a good employee, but he now works for Crosby and we cannot change that. We would set up a meeting with management. Attending the meeting would be Crosby and us. We would voice our displeasure with how Crosby was attracting Olds with incentives such as golfing and baseball tickets. The meeting would hopefully end any future conflicts similar to the current one.

Discuss what Palmer could do, if anything, to avoid losing Olds. Keeping Olds when he was working on both projects may have also been achieved by being communicative with Olds. Let Olds know how important he is to the project and create a work schedule to ensure that he devotes as much time as possible to Palmers project. Offering more incentives to Olds would also have been effective

because it seemed to motivate him when Crosby was taking him out golfing and giving him baseball tickets. Discuss the advantages and disadvantages of a matrix type organization that are apparent in this case. The main advantage of a matrix type organization is the sharing of resources and knowledge. Resources are shared between all projects and this could possibly save the company. The relationship between matrix management and matrix organization is similar in that matrix management is a more temporary application than matrix organization. And the distinction between matrix and project is that project structures form around specific finite tasks, such as a construction project, whereas matrix structures tend to form around ongoing tasks, such as managing an engineering consulting firm or manufacturing a complex product (e.g., aerospace companies). Discuss what the management at M&M can do to more effectively manage situations like what occurred in the case. Moss and McAdams Accounting Firm should have an organizational culture is the pattern of beliefs and expectations shared by an organizations members. Culture includes the behavioral norms, customs, shared values, and the rules of the game for getting along and getting ahead within the organization. In certain organizations, culture encourages the implementation of projects. In this environment the project management structure used plays a less decisive role in the success of the business. Moss and McAdams Accounting Firm 4


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