HP Officejet J4680 All-in-One Printer

'Paper Jam' Message Displays on the Computer

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Issue
While printing, the product stops feeding pages and the error message ' Paper Jam
' displays on the computer.
Solution
Follow these steps to resolve the problem.
Step one: Remove any loose paper
Remove any loose paper from the main input tray and the automatic document feeder
(ADF) to avoid making the jam worse.
CAUTION: Do not remove jammed paper at this stage.
Step two: Clear the jam from the back of the All-in-One

1.
Remove all paper from the output tray.
2.
Turn off the product.
3.
Disconnect the power cord from the back of the product.
4.
Remove the rear access door.
1.
Press in the tab on the left side of the rear door to release the
door.
2.
Remove the door by pulling it away from the device.
Figure 1: Removing the rear access door
5.
Gently pull the paper out of the rollers.
CAUTION: If the paper tears when removing it from the rollers, then check
the rollers and wheels for torn pieces of paper that might remain inside the
device. If any torn pieces of paper remain inside the device, then more paper jams
are likely to occur.

Step three: Clean the rollers

While the rear door is removed from the product, clean the paper rollers.

1.
Wipe the paper rollers with a lint-free cloth that is lightly moistened with
distilled or bottled water. Rotate the rollers with your fingers to clean all the
way around.
Figure 2: Cleaning the paper rollers
2.
Allow the rollers to dry completely.
3.
Replace the rear door. Gently push the door forward until it snaps into
place.

Step four: Clear the jam from the automatic document feeder (ADF)
Use the following instructions to clear the jam from the ADF.

1.
Lift the ADF cover.
2.
Gently pull the paper out of the rollers.
Figure 3: Lifting the ADF cover to remove paper
 CAUTION: If the paper tears when removing it from the rollers, then check
the rollers and wheels for torn pieces of paper that might remain inside the
device. If any torn pieces of paper remain inside the device, then more paper jams
are likely to occur.
3.
Close the ADF cover.

Step five: Reload paper and test the All-in-One

After removing the jammed paper, make sure the product is functioning correctly.

1.
Reconnect the power cord to the back of the product.
2.
Turn on the product.
3.
Load plain white paper in the main tray.
4.
Open the HP Toolbox .
1.
Open the HP Solution Center .
2.
Click Settings .
3.
Click Printer Toolbox .
5.
Click the Device Services tab.
6.
Click Print a Test Page .

Step six: Service the All-in-One

If you have completed all the steps listed above and are still experiencing a
problem, service the product.
Cause
Multiple factors may cause paper to jam in the product. Keep the following tips in
mind.

*
Only insert paper into the main tray or document feeder tray until it meets
resistance.
*
Make sure the paper is flat in the main tray and the paper guide is adjusted
to the width of the paper.
*
Do not add paper to a tray while the product is printing or copying.
*
Remove used paper from the output tray frequently.
*
Do not use torn, curled, or creased paper.
*
Do not use paper that has been printed on before.
*
Do not leave originals on the scanner glass. If you load an original in the
automatic document feeder when an original is on the scanner glass, the original
can jam in the automatic document feeder.
*
Do not combine different paper types and paper sizes in the main tray. Use
only one size and type of paper in the main tray at a time.