Data Sheet

Recording for Nortel BCM Telephone Systems The CallParrot system makes call recording simple and affordable for smaller companies and branch offices using Nortel BCM systems.
Specially-designed solution for BCM has earned compatibility certification from Nortel Record calls automatically, selectively, or on-demand right from the desktop Choose to record entire calls from their inception at any time during the calls with TelStrats exclusive Conversation SaveTM feature Replay recorded calls from any PC with the default media player Save, email, store, and archive recorded calls like any other standard audio file Implement call recording in as little as one day with simple installation Configure your system to automatically e-mail recorded conversations to specific recipients at the end of the call
Small to medium-sized companies as well as remote branch offices using the Nortel Business Communications Manager (BCM) PBX platform now have the ability to easily record, store, retrieve, playback, and distribute telephone conversations at their fingertips. Conversation recording facilities provide a multitude of invaluable improvements to any companys bottom line including prevention of incidental costs such as frivolous claims, reduction of operational costs such as new agent training, and improvement in revenue from customer intelligence mining, for example. The award-winning CallParrot Business Call Recording system is unlike any other solution on the market because of its unique combination of rich capabilities, unprecedented ease of use, and low total cost of ownership. Theres simply no other solution like it.

Users can be enabled to selectively record calls, or portions of calls, on-demand from the phone or PC. The phone display (shown above) indicates when a call is being recorded for added assurance that a conversation is being captured. CallParrot offers Conversation SaveTM, a feature that allows users to capture an entire call since its inception when the feature is triggered at any time before the end of the call.

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Recording for Nortel BCM Telephone Systems

Call ReCoRding FeatuRes

Flexible call recording options. The CallParrot system records calls occurring over analog, ISDN PRI (T1/E1 [23B+D/30B+2D]), and fractional ISDN PRI trunks. Users can configure the system to automatically record all calls or only those calls that match particular recording criteria. In addition, properly enabled users can trigger on-demand recording from the telephone or PC, at their discretion. On-demand capabilities. Properly enabled users can activate various CallParrot features from their telephones or PCs including recording only portions of calls, recording entire calls, not recording calls, or undoing prior commands. One of the most useful on-demand capabilities, Conversation Save, is described below. Conversation Save . CallParrot is still the only solution on the market that offers Conversation Save, which gives users the option to record an entire call since its inception by activating the feature any time prior to the calls end.
TM

Call data recording. Along with each recorded conversation, CallParrot stores various aspects of the call (call time, date, caller ID, etc.) for a multitude of purposes including documenting recorded calls, tracking call activity, and retrieving recorded calls with CallParrots robust search and filter tools

Call PlaybaCk FeatuRes

Intuitive retrieval interface. CallParrots simple PC interface enables users and supervisors to quickly locate and retrieve recorded calls for playback or distribution. Local storage and replay. Users can store and replay calls locally or remotely. Standard Windows-based audio replay. Users can replay recorded conversations from the desktop using virtually any audio replay software, such as Windows Media Player.
Recorded conversations are easily retrieved from the CallParrot server and replayed from the desktop by the users default media player. The standard .WAV audio conversation files can be attached to an email, posted to a web site, and distributed to anyone on virtually any PC.

Simple distribution. Depending on access permissions, users can distribute recorded calls to anyone as audio files in .WAV format. Any PC with the ability to play standard audio files can replay the calls. Users can attach the calls to e-mail, post them to an FTP server or web site, insert them into a PowerPoint presentation, and distribute them by virtually any means. Optional automatic audio file retrieval. Properly enabled users can modify settings to have auto-generated e-mail messages, with recorded calls attached, sent to themselves. By triggering this feature, users automatically receive recorded conversation files for local conversation storage on their PCs. For additional information, please request the CallParrot BCM Technical Brief from your local TelStrat distributor.
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Copyright 2008 TelStrat International, Ltd. All rights reserved worldwide. All information in this document subject to change without notice. The TelStrat name, the TelStrat logo, CallParrot, and Conversation Save are either trademarks or registered trademarks of TelStrat International, Ltd. All other trademarks are property of their respective owners.