Global Data Excellence

The Data Excellence Framework
Dr. Walid El Abed CEO & Founder Global Data Excellence Ltd
walid.elabed@globaldataexcellence.com www.globaldataexcellence.com
Vision Elevate Data to Trusted Intelligence
Enable the Enterprise to be trusted, intelligent and agile through highest information quality empowering its Business Partners, Employees and Stakeholders.
Data is the basis for any communication. Its quality is an imperative pillar for the trust in enterprise image, brands and services.
Copyright 2008, Global Data Excellence Ltd. All rights reserved
Data Excellence Framework Mission
Value Generation
Page 3
Value generation for 20xy Data strategy is critical to achieve 5 years business plan
Introduce new products to market in 30 days
Divest a company in 6 weeks
Reduce number of applications by 50%

Reduce number of ERP by 75%
Merge a new company in 8 Reduce number of weeks helpdesks to 1 Reach operational excellence in 1 year Transform the business in 2 years Reduce number of competency centers to 2 Reduce number of vendors by 60%
Data Excellence Framework Value Generation - People First
Compliance Traceability
Trust
Transparency
Social Responsibility Collaboration
Intelligence
Reporting Business Analysis
Business Transformation M&A
Agility
Data Excellence Framework Identity
Intelligence Quality
Data Excellence Maturity Model From Chaos to Data Excellence

No Common standards
Reactive Approach to Data Integration Non integrated Master Data No common approach to share data externally Data integration Platform (Standards, Best practices, Processes Defined and aligned) Data Cleansing approach to Data Quality Integrated, Shared Master Data Repository Common approach to share Basic Data
Data Excellence Framework defined (Data Quality KPIs levels Visibility)

Business Rules Captured in a repository Data Management services Common platform to share data externally
Data Excellence Framework Executed (Business Rules Stewardship)

Data Excellence Center (Education and training) Data Pollution prevention approach to Data Quality Increased transparency thru data sharing
Data Excellence at Design (Governance)

Data Excellence embedded in the Enterprise culture Full Transparency and Information Sharing Trusted, Agile and Intelligent Enterprise
Data Excellence Framework Example: Business Rule, Impact & Value

Scope:
- All vehicles (e.g. 1 million)
Rule:
- If
- else If - else If
l l l
then Stop
then, Prepare to Stop then Go
KVI Results
- 93.4% for consistency
Business Impact
- 6.6% of indecision (inconsistent with the rule), may lead to crashes i.e. 66,000 instances
Business Value
- Cost of a each crash is15K. Preventing 66,000 instances may save 990 millions
Data Excellence Framework Example: Impact, Value & KVI s
Copyright 2008, Global Data Excellence Ltd. All rights reserved reserved Copyright 2008, Global Data Excellence Ltd. All rights
Data Excellence Framework Sample of Operational Reporting - KVI s

Allergen Data Completeness
Case: Distribution Business Rule: All food or medical products must consistently (across all processes and databases) include data on allergens contained in its constituents and raw materials as per US-FDA regulations KSIs Results 94.7% Finished Products are consistent with allergens regulations Business Impact - Value Any potential consumer of the product, judicial consequences, fines, business closure Consumer's trust on company brand and image
Data Excellence Framework Executive reporting - Overall Data Quality KVI
Aggregation in one KVI of all published Business Rules an overall view of the Company data Quality
Analysis by Data Quality Dimension of ~1.0 Mio records according to set of Business Rules
Data Excellence Framework Dimensions in Data Quality Reporting

Data Quality Score by Quality Dimension per Region Data Quality KVIs by Data Object Per Region
Data Excellence Framework KVI Calculation And Aggregation Model (CAAM)

Master Data Quality KPI%
Incomplete r duplicate Obsolete Inconsiste records o or or nt 1 MasterData Records MasterData RecordsIncomplete r duplicate Obsolete Inconsiste records o or or nt Inaccuracy Ratio 100%
Material Data Quality KPI%

1
Customer Data Quality KPI%

Master Data Records -
Vendor Data Quality KPI%
Employee Data Quality KPI%

Inaccuracy Ratio 100%
Incomplete o r duplicate or Obsolete or Inconsiste nt records
Incomplete o r duplicate or Obsolete or Inconsiste nt records
Master Data Records
Completeness KPI%
Incomplete records 1 Records 100%
Accuracy KPI%
Inaccurate records 1 Sample Records 100%
1
Non Duplicate KPI%

Duplicate records 100% Records
Non Obsolete KPI%

Obsolete 1 Records records 100% 1
Consistency
Inconsiste nt records 100% Records
Material Completeness KPI%

Material Accuracy KPI%

1
Material Non Duplicate KPI%

Material Non Obsolete KPI%

Obsolete 1 Records records 100%
Material Consistency KPI%

Inconsiste nt records 1 Records 100%
Customer Completeness KPI%

Customer Accuracy KPI%

1
Customer Non Duplicate KPI%

Customer Non Obsolete KPI%

Customer Consistency KPI%

Vendor Completeness KPI%

Vendor Accuracy KPI%

1
Vendor Non Duplicate KPI%

Vendor Non Obsolete KPI%

Obsolete 1 Records records 100%
Vendor Consistency KPI%

Inconsiste nt records 1 Records 100%
Employee Completeness KPI%

Employee Accuracy KPI%

1
Employee Non Duplicate KPI%

Employee Non Obsolete KPI%

Employee Consistency KPI%

Data Excellence Framework

Completeness (Non-) Accuracy Data KVIs (Non-) duplicate
Data Quality Dimensions to Support the thresholds and KVIs

All records and relationships exist for a business process Values must reflect the intended usage and the state in the real world Every business object instance represents one unique world event
(Non-) Obsolete
Consistency Accessibility Time Mgt. Timeliness Problem Mgt. Clarity
Every business record is current and up to date

Data values of a business attribute are consistent when they are duplicated Information is accessible Information is available on time Information includes all rules and its usage is understood without ambiguity
Data Excellence Framework Data Excellence Process

Populate the Semantic Meta Model
Capture the Business rule
Calculate the KVI s
IT
Data
Data Steward Process owner
Root Cause Analysis
DQ KVI s Data Quality Semantic Rules

Monitor KVI s and Exception Reports
Data Steward
Process owner
Publish the KVI s

Data Steward Intranet
Process owner
Data Excellence Framework Data Excellence Process (Actions and Activities)

Business Rules
Action Define Validate Implement Maintain
KVI Calculation Define Develop maintain

Measure by defining and implementing global data quality KVIs and exception reports based on predefined Business rules
KVI Issue Publication Resolution Fix
Root Cause
Pull
Analyse
Activity
Define Business rules to support data quality dimensions per Business object
Publish, providing visibility of data quality to the whole organization at all levels
Fix by monitoring the KVIs and the exception reports to take corrective action
Analyse and address root cause and improve Business processes
Data Excellence Framework Roles to support the process

Data Governance executed through Data Stewardship which include following roles:
- Business rule accountable. - Business Rule steward. - Data responsible.
Stewardship
Business rule Steward
Business rule Accountable
Data Responsible
Supported by
- Data excellence group
Enabled by
Data Excellence Group Data Excellence Framework
- Data Excellence framework.
Data Excellence Framework The cultural change (From To)
Data Excellence Framework Conclusion
GO for Data Excellence !
Data Excellence can be achieved progressively (non invasive)
Data Excellence must be a value added driven program

Communication is key to Data Excellence, make it visible and understood by the whole organization at all levels
Franaise pour la promotion de la culture d Excellence en matire de Qualit des donnes et de l'Information
ExQI Association
ExQI - Excellence Qualit Information

Association Loi 1901 Cre le 11 mars 2009
Publie le 25 avril 2009 au JO

7 Membres Fondateurs:
- Sylvaine Nugier, EDF - Brigitte Laboisse, A.I.D. - Delphine Clment, Hewlett Packard - Dr. Walid el Abed, Global Data Excellence - Marc Daverat, Dataflux - Virginie Goasdou-Thion, Paris Dauphine - Laure Berti Equille, Rennes 1 IRISA
Conseil dExperts: oprationnels et scientifiques

ExQI Nos objectifs

Excellence Qualit Information
Propager la culture qualit des donnes et de linformation tous les niveaux des organisations, des entreprises et de la Socit de lInformation Dfinir et normaliser des mthodes et des dmarches qualit de donnes, raliser des benchmarks et dvelopper des changes de bonnes pratiques dans le domaine de la qualit des donnes et de linformation Crer des groupes d'intrt et dtude entre les industriels, praticiens, institutionnels et chercheurs sur les diffrents aspects de la qualit des donnes et de linformation Etre force de proposition et de recommandation dans le domaine de la qualit des donnes et de linformation auprs des diverses institutions publiques et prives (notamment gouvernementales, universitaires et de normalisation) Organiser des vnements sur le thme de la qualit et de la gouvernance des donnes
ExQI se veut une plate-forme coordonne dchanges et de partage de bonnes pratiques entre diffrents acteurs experts du march entreprise, diteur de solutions, socit de conseil, universitaire.
ExQI Les groupes de travail

ExQIMo Lien entre acteurs acadmiques et industriels
La vocation dExQIMo est de promouvoir, faciliter et concrtiser les changes dides, de comptences et le transfert technologique entre les acteurs du monde acadmique et les acteurs industriels dans le domaine de la qualit et de la gouvernance des donnes.
ExQIGouv Qualit et Gouvernance des Donnes

ExQIGouv replace les problmatiques de Qualit des donnes et de linformation dans le dbat plus large de la Gouvernance des Donnes , avec pour objectif danalyser et clarifier les facteurs clefs de succs de ce type de dmarche alliant organisation, processus et technologie.
ExQIValence Mesure comparative de la Qualit des Donnes

ExQIValence a pour objectif de raliser un benchmark qualit de donnes. Pour ce faire, le groupe de travail propose de runir industriels, diteurs de solutions, fournisseurs de donnes, prestataires de services, statisticiens autour de la thmatique des Indicateurs Cls (KQI) mettre en place et du calcul du ROI de la qualit des donnes.
Les projets ExQI Focus oprationnel sur des sujets pointus

ExQI, cest galement des projets autour de problmatiques du domaine telles que la synchronisation des horloges, ou encore le multi-source sur lesquels lassociation apporte un regard dexpert.
Prendre des nouvelles dExQI

ExQI bientt sur http://www.exqi.asso.fr (en cours de validation) Rejoignez le groupe ExQI sur LinkedIn ExQI: 4 rue Henri le Sidaner 78000 Versailles Information contact Email : exqi@free.fr
Thank you for your attention


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The Data Excellence Framework

Vision Elevate Data to Trusted Intelligence

Data Excellence Framework Mission

Copyright 2008, Global Data Excellence Ltd. All rights reserved

Reduce number of applications by 50%

Copyright 2008, Global Data Excellence Ltd. All rights reserved

Data Excellence Framework Value Generation - People First

Business Transformation M&A

Copyright 2008, Global Data Excellence Ltd. All rights reserved

Data Excellence Framework Identity

Copyright 2008, Global Data Excellence Ltd. All rights reserved

Data Excellence Maturity Model From Chaos to Data Excellence

Data Excellence Framework defined (Data Quality KPIs levels Visibility)

Data Excellence Framework Executed (Business Rules Stewardship)

Data Excellence at Design (Governance)

Copyright 2008, Global Data Excellence Ltd. All rights reserved

Data Excellence Framework Example: Business Rule, Impact & Value

Data Excellence Framework Example: Impact, Value & KVI s

Data Excellence Framework Sample of Operational Reporting - KVI s

Data Excellence Framework Executive reporting - Overall Data Quality KVI

Copyright 2008, Global Data Excellence Ltd. All rights reserved

Data Excellence Framework Dimensions in Data Quality Reporting

Copyright 2008, Global Data Excellence Ltd. All rights reserved

Data Excellence Framework KVI Calculation And Aggregation Model (CAAM)

Material Data Quality KPI%

Customer Data Quality KPI%

Vendor Data Quality KPI%

Employee Data Quality KPI%

Incomplete o r duplicate or Obsolete or Inconsiste nt records

Incomplete o r duplicate or Obsolete or Inconsiste nt records

Master Data Records

Non Duplicate KPI%

Non Obsolete KPI%

Material Completeness KPI%

Material Accuracy KPI%

Material Non Duplicate KPI%

Material Non Obsolete KPI%

Material Consistency KPI%

Customer Completeness KPI%

Customer Accuracy KPI%

Customer Non Duplicate KPI%

Customer Non Obsolete KPI%

Customer Consistency KPI%

Vendor Completeness KPI%

Vendor Accuracy KPI%

Vendor Non Duplicate KPI%

Vendor Non Obsolete KPI%

Vendor Consistency KPI%

Employee Completeness KPI%

Employee Accuracy KPI%

Employee Non Duplicate KPI%

Employee Non Obsolete KPI%

Employee Consistency KPI%

Copyright 2008, Global Data Excellence Ltd. All rights reserved

Data Excellence Framework

Data Quality Dimensions to Support the thresholds and KVIs

Every business record is current and up to date

Copyright 2008, Global Data Excellence Ltd. All rights reserved

Data Excellence Framework Data Excellence Process

Capture the Business rule

Calculate the KVI s

Root Cause Analysis

DQ KVI s Data Quality Semantic Rules