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The Data Excellence Framework

Dr. Walid El Abed CEO & Founder Global Data Excellence Ltd
walid.elabed@globaldataexcellence.com www.globaldataexcellence.com

Vision Elevate Data to Trusted Intelligence

Enable the Enterprise to be trusted, intelligent and agile through highest information quality empowering its Business Partners, Employees and Stakeholders.
Data is the basis for any communication. Its quality is an imperative pillar for the trust in enterprise image, brands and services.
Copyright 2008, Global Data Excellence Ltd. All rights reserved

Data Excellence Framework Mission

Value Generation

Page 3

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Value generation for 20xy Data strategy is critical to achieve 5 years business plan
Introduce new products to market in 30 days
Divest a company in 6 weeks

Reduce number of applications by 50%


Reduce number of ERP by 75%

Merge a new company in 8 Reduce number of weeks helpdesks to 1 Reach operational excellence in 1 year Transform the business in 2 years Reduce number of competency centers to 2 Reduce number of vendors by 60%

Copyright 2008, Global Data Excellence Ltd. All rights reserved

Data Excellence Framework Value Generation - People First

Compliance Traceability

Trust

Transparency
Social Responsibility Collaboration

Intelligence
Reporting Business Analysis

Business Transformation M&A

Agility

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Data Excellence Framework Identity

Intelligence Quality

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Data Excellence Maturity Model From Chaos to Data Excellence


No Common standards
Reactive Approach to Data Integration Non integrated Master Data No common approach to share data externally Data integration Platform (Standards, Best practices, Processes Defined and aligned) Data Cleansing approach to Data Quality Integrated, Shared Master Data Repository Common approach to share Basic Data

Data Excellence Framework defined (Data Quality KPIs levels Visibility)


Business Rules Captured in a repository Data Management services Common platform to share data externally

Data Excellence Framework Executed (Business Rules Stewardship)


Data Excellence Center (Education and training) Data Pollution prevention approach to Data Quality Increased transparency thru data sharing

Data Excellence at Design (Governance)


Data Excellence embedded in the Enterprise culture Full Transparency and Information Sharing Trusted, Agile and Intelligent Enterprise

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Data Excellence Framework Example: Business Rule, Impact & Value


Scope:
- All vehicles (e.g. 1 million)

Rule:
- If
- else If - else If

l l l

then Stop
then, Prepare to Stop then Go

KVI Results
- 93.4% for consistency

Business Impact
- 6.6% of indecision (inconsistent with the rule), may lead to crashes i.e. 66,000 instances

Business Value
- Cost of a each crash is15K. Preventing 66,000 instances may save 990 millions
Copyright 2008, Global Data Excellence Ltd. All rights reserved

Data Excellence Framework Example: Impact, Value & KVI s

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Data Excellence Framework Sample of Operational Reporting - KVI s


Allergen Data Completeness
Case: Distribution Business Rule: All food or medical products must consistently (across all processes and databases) include data on allergens contained in its constituents and raw materials as per US-FDA regulations KSIs Results 94.7% Finished Products are consistent with allergens regulations Business Impact - Value Any potential consumer of the product, judicial consequences, fines, business closure Consumer's trust on company brand and image
Copyright 2008, Global Data Excellence Ltd. All rights reserved

Data Excellence Framework Executive reporting - Overall Data Quality KVI

Aggregation in one KVI of all published Business Rules an overall view of the Company data Quality

Analysis by Data Quality Dimension of ~1.0 Mio records according to set of Business Rules

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Data Excellence Framework Dimensions in Data Quality Reporting


Data Quality Score by Quality Dimension per Region Data Quality KVIs by Data Object Per Region

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Data Excellence Framework KVI Calculation And Aggregation Model (CAAM)


Master Data Quality KPI%
Incomplete r duplicate Obsolete Inconsiste records o or or nt 1 MasterData Records MasterData RecordsIncomplete r duplicate Obsolete Inconsiste records o or or nt Inaccuracy Ratio 100%

Material Data Quality KPI%


1

Customer Data Quality KPI%


Master Data Records -

Vendor Data Quality KPI%

Employee Data Quality KPI%


Inaccuracy Ratio 100%

Incomplete o r duplicate or Obsolete or Inconsiste nt records

Incomplete o r duplicate or Obsolete or Inconsiste nt records

Master Data Records

Completeness KPI%
Incomplete records 1 Records 100%

Accuracy KPI%
Inaccurate records 1 Sample Records 100%
1

Non Duplicate KPI%


Duplicate records 100% Records

Non Obsolete KPI%


Obsolete 1 Records records 100% 1

Consistency
Inconsiste nt records 100% Records

Material Completeness KPI%


Incomplete records 1 Records 100%

Material Accuracy KPI%


Inaccurate records 1 Sample Records 100%
1

Material Non Duplicate KPI%


Duplicate records 100% Records

Material Non Obsolete KPI%


Obsolete 1 Records records 100%

Material Consistency KPI%


Inconsiste nt records 1 Records 100%

Customer Completeness KPI%


Incomplete records 1 Records 100%

Customer Accuracy KPI%


Inaccurate records 1 Sample Records 100%
1

Customer Non Duplicate KPI%


Duplicate records 100% Records

Customer Non Obsolete KPI%


Obsolete 1 Records records 100% 1

Customer Consistency KPI%


Inconsiste nt records 100% Records

Vendor Completeness KPI%


Incomplete records 1 Records 100%

Vendor Accuracy KPI%


Inaccurate records 1 Sample Records 100%
1

Vendor Non Duplicate KPI%


Duplicate records 100% Records

Vendor Non Obsolete KPI%


Obsolete 1 Records records 100%

Vendor Consistency KPI%


Inconsiste nt records 1 Records 100%

Employee Completeness KPI%


Incomplete records 1 Records 100%

Employee Accuracy KPI%


Inaccurate records 1 Sample Records 100%
1

Employee Non Duplicate KPI%


Duplicate records 100% Records

Employee Non Obsolete KPI%


Obsolete 1 Records records 100% 1

Employee Consistency KPI%


Inconsiste nt records 100% Records

Copyright 2008, Global Data Excellence Ltd. All rights reserved

Data Excellence Framework


Completeness (Non-) Accuracy Data KVIs (Non-) duplicate

Data Quality Dimensions to Support the thresholds and KVIs


All records and relationships exist for a business process Values must reflect the intended usage and the state in the real world Every business object instance represents one unique world event

(Non-) Obsolete
Consistency Accessibility Time Mgt. Timeliness Problem Mgt. Clarity

Every business record is current and up to date


Data values of a business attribute are consistent when they are duplicated Information is accessible Information is available on time Information includes all rules and its usage is understood without ambiguity

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Data Excellence Framework Data Excellence Process


Populate the Semantic Meta Model

Capture the Business rule

Calculate the KVI s

IT

Data
Data Steward Process owner

Root Cause Analysis

DQ KVI s Data Quality Semantic Rules


Monitor KVI s and Exception Reports

Data Steward

Process owner

Publish the KVI s


Data Steward Intranet

Process owner

Copyright 2008, Global Data Excellence Ltd. All rights reserved

Data Excellence Framework Data Excellence Process (Actions and Activities)


Business Rules
Action Define Validate Implement Maintain

KVI Calculation Define Develop maintain


Measure by defining and implementing global data quality KVIs and exception reports based on predefined Business rules

KVI Issue Publication Resolution Fix

Root Cause

Pull

Analyse

Activity

Define Business rules to support data quality dimensions per Business object

Publish, providing visibility of data quality to the whole organization at all levels

Fix by monitoring the KVIs and the exception reports to take corrective action

Analyse and address root cause and improve Business processes

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Data Excellence Framework Roles to support the process


Data Governance executed through Data Stewardship which include following roles:
- Business rule accountable. - Business Rule steward. - Data responsible.

Stewardship

Business rule Steward

Business rule Accountable

Data Responsible

Supported by

- Data excellence group

Enabled by

Data Excellence Group Data Excellence Framework

- Data Excellence framework.

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Data Excellence Framework The cultural change (From To)

Copyright 2008, Global Data Excellence Ltd. All rights reserved

Data Excellence Framework Conclusion

GO for Data Excellence !

Data Excellence can be achieved progressively (non invasive)

Data Excellence must be a value added driven program


Communication is key to Data Excellence, make it visible and understood by the whole organization at all levels
Copyright 2008, Global Data Excellence Ltd. All rights reserved

Franaise pour la promotion de la culture d Excellence en matire de Qualit des donnes et de l'Information

ExQI Association

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ExQI - Excellence Qualit Information


Association Loi 1901 Cre le 11 mars 2009

Publie le 25 avril 2009 au JO


7 Membres Fondateurs:
- Sylvaine Nugier, EDF - Brigitte Laboisse, A.I.D. - Delphine Clment, Hewlett Packard - Dr. Walid el Abed, Global Data Excellence - Marc Daverat, Dataflux - Virginie Goasdou-Thion, Paris Dauphine - Laure Berti Equille, Rennes 1 IRISA

Conseil dExperts: oprationnels et scientifiques


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ExQI Nos objectifs


Excellence Qualit Information

Propager la culture qualit des donnes et de linformation tous les niveaux des organisations, des entreprises et de la Socit de lInformation Dfinir et normaliser des mthodes et des dmarches qualit de donnes, raliser des benchmarks et dvelopper des changes de bonnes pratiques dans le domaine de la qualit des donnes et de linformation Crer des groupes d'intrt et dtude entre les industriels, praticiens, institutionnels et chercheurs sur les diffrents aspects de la qualit des donnes et de linformation Etre force de proposition et de recommandation dans le domaine de la qualit des donnes et de linformation auprs des diverses institutions publiques et prives (notamment gouvernementales, universitaires et de normalisation) Organiser des vnements sur le thme de la qualit et de la gouvernance des donnes

ExQI se veut une plate-forme coordonne dchanges et de partage de bonnes pratiques entre diffrents acteurs experts du march entreprise, diteur de solutions, socit de conseil, universitaire.
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ExQI Les groupes de travail


ExQIMo Lien entre acteurs acadmiques et industriels
La vocation dExQIMo est de promouvoir, faciliter et concrtiser les changes dides, de comptences et le transfert technologique entre les acteurs du monde acadmique et les acteurs industriels dans le domaine de la qualit et de la gouvernance des donnes.

ExQIGouv Qualit et Gouvernance des Donnes


ExQIGouv replace les problmatiques de Qualit des donnes et de linformation dans le dbat plus large de la Gouvernance des Donnes , avec pour objectif danalyser et clarifier les facteurs clefs de succs de ce type de dmarche alliant organisation, processus et technologie.

ExQIValence Mesure comparative de la Qualit des Donnes


ExQIValence a pour objectif de raliser un benchmark qualit de donnes. Pour ce faire, le groupe de travail propose de runir industriels, diteurs de solutions, fournisseurs de donnes, prestataires de services, statisticiens autour de la thmatique des Indicateurs Cls (KQI) mettre en place et du calcul du ROI de la qualit des donnes.

Les projets ExQI Focus oprationnel sur des sujets pointus


ExQI, cest galement des projets autour de problmatiques du domaine telles que la synchronisation des horloges, ou encore le multi-source sur lesquels lassociation apporte un regard dexpert.

Copyright 2008, Global Data Excellence Ltd. All rights reserved

Prendre des nouvelles dExQI


ExQI bientt sur http://www.exqi.asso.fr (en cours de validation) Rejoignez le groupe ExQI sur LinkedIn ExQI: 4 rue Henri le Sidaner 78000 Versailles Information contact Email : exqi@free.fr

Copyright 2008, Global Data Excellence Ltd. All rights reserved

Thank you for your attention


Copyright 2008, Global Data Excellence Ltd. All rights reserved