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WIND ENERGY
The Earth is unevenly heated by the sun, such that the poles receive less energy from the sun than the equator; along with this, dry land heats up (and cools down) more quickly than the seas do. The differential heating drives a global atmospheric convection system reaching from the Earth's surface to the stratosphere which acts as a virtual ceiling. Most of the energy stored in these wind movements can be found at high altitudes where continuous wind speeds of over 160 km/h (99 mph) occur. Eventually, the wind energy is converted through friction into diffuse heat throughout the Earth's surface and the atmosphere. The total amount of economically extractable power available from the wind is considerably more than present human power use from all sources. An estimated 72 TW of wind power on the Earth potentially can be commercially viable, compared to about 15 TW average global power consumption from all sources in 2005. Not all the energy of the wind flowing past a given point can be recovered.
INDUSTRY GROWTH
SUZLON
Conceived in 1995 with just 20 people, Suzlon is now a leading wind power company with over 14,000 people in 21 countries Operations across the Americas, Asia, Australia and Europe Fully integrated supply chain with manufacturing facilities in three continents Sophisticated R&D capabilities in Denmark, Germany, India and The Netherlands Market leader in Asia and 3rd largest wind turbine manufacturer in the world, Suzlons Market Share (Combined with REpower) rose to 12.3% thereby making Suzlon 3rd largest wind turbine manufacturing company in the world.
SUZLON AT A GLANCE
Founded: 1995 Headquarters: Pune, India
Presence:
o 21 countries: Australia, Belgium, Brazil, Canada, China, Denmark, Germany, Greece, India, Italy, New Zealand, Nicaragua, Portugal, Romania, Spain, Sri Lanka, The Netherlands, Turkey, Ukraine, UK, USA
Manufacturing:
o India: Maharashtra, Pondicherry, Gujarat, Daman, Padubidri o China: Tianjin o North America: Pipestone, Minnesota R&D: Denmark, Germany, India, Netherlands Product Portfolio: S88-2.1 MW, S82-1.5 MW, S66-1.25 MW, S64-1.25 MW, S52-600 kW Market Share: 9% of the world wind energy market, 3rd largest wind power supplier Employees: 14000+ [23 nationalities] Listing: BSE and NSE (India), part of S&P CNX Nifty Index
HISTORY OF SUZLON
The seeds of the idea that became Suzlon were sown when Mr. Tanti ventured into the textile industry. Faced with soaring power costs, and with infrequent availability of power grid hurting his business hard, he secured two small-capacity wind turbine generators to power his textile business. Mr. Tanti saw the potential of wind power and the global opportunities in the field. Moving quickly, he set forth to acquire the basic technology and expertise to set up Suzlon Energy Limited - Indias first home-grown wind technology company.
Suzlon began with a wind farm project in the Gujarat state of India in 1995 with a capacity of just 3 MW and has, at the end of 2007, supplied over 7,500 MW world over. The company adopted innovation at the very core of its thinking and ethos, starting with the customer friendly End-to-End solution package. Suzlon combined this with another visionary step - full backward integration of the supply chain. Suzlon by this approach has developed comprehensive manufacturing capabilities for all critical components in our wind turbines bringing into play economies of scale, quality control, and assurance of supplies. This paired with the visionary entrepreneurial drive of Tulsi Tanti led Suzlon through an unprecedented expansion. The company seized market leadership in India in 1999 and since then has consistently maintained over 50% market share, installing over 3,000 MW of wind turbine capacity in the country. Looking for growth not just in India, but across the world, Suzlon looked past traditional markets for wind energy, and starting in 2001 entered new and emerging high-growth global markets. Today, Suzlon is a company of over 14,000 people, operations across America, Asia, Australia and Europe, fully integrated manufacturing units on three continents, sophisticated R&D capabilities and market leadership in Asia, ranked the 5th leading wind power equipment manufacturer in 2007 with a global market share of 10.5%.
STRENGTHS OF SUZLON:
Integrated business model
Suzlon Energy Ltd. Is having an integrated business model that they dont have to go to other suppliers for raw products. They have very good vertical integration for supporting their production activities. So they dont have to be dependent for supplies.
Global Production
As Suzlon has a global presence, it produces the products which can be used globally. Though it is not as technically developed as compared to other global players, but its products can work at global level also.
Pricing Power
As Suzlon is the market leader in India, it can drive the price and others will follow it. But , it is now necessary for it to produce and sell at low cost and the production must be cost effective, because new global players are entering in to the market.
WEAKNESSES OF SUZLON
Operational Risk
Suzlon as a market leader dont have that much efficient operation management team. We can say this because there are many complaints of customers regarding their operating staffs who provide after sales service and it is also looking up to some extent in operating the business. So proper implementation of strategies is lacking.
Unfavourable Ratings
Before sometime, only Moody, a credit rating agency has down-graded Suzlon Energy Limited due its financial weaknesses. They have also found the improper operation management at Suzlon.
Government Initiatives
As government has also understood the importance of natural resources, the govt. is in favour for wind energy which uses wind and provide pollution free energy. Govt. of India is supporting firms those provide untraditional energy. As a part of this industry suzlon can gain advantage of govt. initiatives. Govt. is also providing tax exemption on their earnings and also providing subsidies for encouraging investment in backward areas of society to generate employment.
THREATES TO SUZLON
Intense Competition
The govt. of India has approved FDI limits up to 74%. This can be a favourable factor for the whole industry, but for Suzlon it is a threat. Though it is a market leader, its technology efficiency is not up to the mark as compared to global giants like VASTAS. So entry of global players will affect Suzlon a lot.
Technology Risk
Earlier technology was not become obsolete so fast, but currently technological development is very fast and new technology is been introducing in to the market very fast. So the company has to implement the new developed technology to compete in the market where if is having more corporate customers who generally know the product very well before using it.
SIGNIFICANCE
Formation of Suzlon Energy Limited Suzlon Energy Ltd enters into a Technical collaboration with Sdwind Energy GmbH, one of the erstwhile dominant players in the German Wind Industry AE Rotor Holding B.V ; The Netherlands becomes operational, a wholly owned subsidiary of Suzlon Energy Limited Formation & commencement of operations of Suzlon Wind Energy Corp , USA a wholly owned subsidiary of Suzlon Energy Limited , India Entry in China: Suzlon Energy Limited opens its Representative office in Beijing. Suzlon Energy Gmbh ; Germany becomes operational, a wholly owned subsidiary of Suzlon Energy Limited, India Formation & commencing of operations of Suzlon Energy Australia Pty Ltd. Australia a wholly owned subsidiary of Suzlon Energy Limited, India Formation of Suzlon Energy A/S , Denmark a wholly owned subsidiary of Suzlon Energy Limited , India Suzlon announces the strategic acquisition of Hansen Transmission International NV, Belgium one of the worlds largest wind energy & industrial gearbox manufacturer through its subsidiary Rotor Holding B.V.Truly trailblazing for the fact that this was the second largest foreign acquisition by an Indian Company. Suzlon makes its maiden foray in Australia by signing the contract to build Australia's largest Wind Farm Project for Australia Gas & Light (AGL) Company through its subsidiary Suzlon Energy Australia Pty Limited SEA). Suzlon commissions its first Wind Turbine Generator (WTG) in China Suzlon purchases 34% of the shares of REpower. Suzlon secures cooperation agreement with Areva on REpower. This acquisition of an important strategic asset would further bolster Suzlon's global expansion plans. Suzlon Wind Energy Corporation, the US-based subsidiary of Suzlon Energy A/S of Denmark signs one of the largest contracts in the history of the company & the US wind Power industry. SWECO extends its contract with PPM Energy ( IBREDROLA Group) for a cumulative order booking of 700MW. Suzlon Energy announced that the company in joint venture with REpower Systems AG, Germany has established a new company,namely Renewable
15-Jan-04 31-Aug-04
17-Mar-06
14-Jun-07
07-Feb-08
Energy Technology Centre GmbH in Hamburg, Germany. 06-Jun-08 Suzlon purchases the shares of AREVA in REpower.
BUSINESS SPREAD
With the increasing demand and the advantage of being an end-to-end solution provider in its field of activity, Suzlon plans to increase its presence within India, and around the world. It already has a presence in over 40 locations around the world including Australia, China, Europe, India, New Zealand, South Korea and the USA. Suzlon has design and R&D teams and facilities in Germany, India and The Netherlands to retrofit blades for clients. The international sales business of Suzlon is managed out of Aarhus, Denmark, while its global management office is in Amsterdam. Suzlon Rotor Corporation in 2006 began producing the blades in Pipestone, Minnesota in the United States. Among its clients is Wind Capital Group. In the year 2006, Suzlon reached a definitive agreement for acquisition of Belgium firm Hansen Transmissions, specializing in gearboxes for wind turbines, for $565 million. In 2007, the company purchased a controlling stake in Germany's REpower which valued the firm at US$ 1.6 billion. In June 2007, Suzlon had signed a contract with Edison Mission Energy (EME) of US for delivery of 150 wind turbines of 2.1 MW in 2008 and a similar volume to be delivered in 2009. EME had an option not to purchase the 150 turbines due to be delivered in 2009, which it has chosen to exercise.
In November 2009, the company decided to sell 35% stake of Hansen through placing new shares. It appointed Bank of America Merrill Lynch and Morgan Stanley as the managers and book runners for the same.
FINANCIAL ANALYSIS
Stock Details
BSE Code NSE Code Market Cap (Rs. Cr.) Free Float (%) 52- week High/Low Avg. volume NSE Face Value Shares o/s (No.) Beta 532667 SUZLON 19,026.2 34.11% 460/125 74,62,299 2 149.70 crs 1.14
Increasing level of backward integration to help boost volume growth as well as margin expansion going forward
Suzlon is expected to report a CAGR of 38.5% during FY08 to FY12E in net sales on the back drop of strong order book position and significant expansion plans of the company. These coupled with unprecedented demand for wind energy will drive growth for the company going forward. We expect Suzlon to report net profit CAGR of 54.7% during FY08 to FY12E. At CMP of Rs. 138.7 the stock is trading at 13.0X and 8.6X its FY 09E and FY 10E diluted earnings. At current levels the stock looks undervalued and holds strong potential for upside.
We expect the company to witness robust top line and earnings growth going forward. We believe with the ongoing capacity expansion and expected strong demand trend for wind power will drive growth going forward. Furthermore, with the planned backward integration by the company we expect the company to witness margin improvement going forward. However, with the consolidation of RE Power we expect the margins to come down in FY 09. We expect, Suzlon to report a top line CAGR of 38.5% from FY 08 to FY 12. Whereas we expect EBITDA to grow at a CAGR of 40.7% between FY08 to FY12 (primarily due to consolidation of RE Power). We expect EBITDA margins to drop to 14.4% in FY 09 from 16.5% in FY 08. We expect net profit after accounting for minority interest to witness a CAGR growth of 54.7% between FY 08 to FY 12.
Recent Developments
On September 27th 2008, Suzlon has approved raising Rs. 1,800 crs through a rights issue. The funds are raised to finance the acquisition of the additional stake of 22.48% the company has bought in RE Power for approximately 270 mn. The company expects to dilute approximately 7-8% of equity through the issue. IDFC Private Equity has made an investment of Rs 400 Crores for a 17.1% stake in SE Forge Ltd, a wholly owned subsidiary of Suzlon. The company has a 120,000 MT foundry unit in Coimbatore and 42,000 rings per annum. Ringrolling forging facility in Vadodara. The company intends to use the equity investment by IDFC PE to fund these capacities.
Key Observations
Total Income rising for 5 years- Rose from Rs. 875 Crores to Rs. 13944 Crores PAT rose from Rs. 145 Crores to Rs. 1030 Crores Companys networth increased from Rs 388 Crores to Rs. 8101 Crores Total Assets increased from Rs 1009 Crores to Rs 26390 Crores Dividend payout increasing year after year- rising to 150 Crores from 24 crores
Overall Assessment:
A good Company Rising Income, Rising Profit Paying decent dividend regularly, but within same range since the last three years A few other indicators:
S.No. 1 2 3 4 5 6 Indicators EBITDA (Gross Turnover %) Net Profit Margin (%) ROCE (%) Gross Profit Margin (%) Operating Profit Margin (%) Net Income to Total Assets (%) 03-04 16.21 13.79 25.71 04-05 23.6 18.81 42.70 05-06 22.53 19.77 35.25 39.4 21 15.5 06-07 16.23 10.82 18.89 40 14.4 9.8 07-08 14.07 7.53 11.77 35.2 11.4 7
Value Addition per rupee of expenditure has decreased from 0.12p in 2007 to 0.08p in 2008.
Ratios
Suzlon Liquidity Current Ratio Quick Ratio Cash Ratio Activity Inventory Turnover Ratio RM Turnover Ratio Recievables (Debtors) Ratio Average Collection Period Payables (creditors) Turnover Ratio Average Payment Period Working Capital Ratio Total Asset Turnover Ratio Fixed Asset Turnover Ratio 84.022007 3.073973 1.55 14.6823 72.40053 1.8611019 1.22 14.020177 74.95784 2.6795235 1.12 12.734419 80.1379 2.9319735 0.7 12.27999 93.118531 -7.9305667 0.53 9.7681593 3.4577259 4.0600751 3.6624 99.661424 4.3441 3.2801111 3.5986013 3.3895793 107.68298 5.0413995 2.9558744 6.4028624 3.0460332 119.82798 4.8694039 3.361136 7.3798639 2.6124229 139.71704 4.5546489 3.540848 4.8542872 1.7929936 203.57016 3.9197354 2.065368 0.9977736 0.1151066 3.3393359 1.7943006 0.2986236 2.1372013 1.0896937 0.1648921 1.8824772 1.2299635 0.2574868 0.931725 0.6280656 0.0269087 Mar '05 Mar '06 Mar '07 Mar '08 Mar '09
Capital Turnover Ratio Leverage Debt Equity Ratio Total Debt Ratio Interest Coverage Ratio Prefernce Dividend Coverage Ratio Profitability Gross Profit Ratio Operating Profit Ratio Net Profit Ratio Market Ratio Return On equity Earnings Per Share Dividend Per Share Dividend Payout Ratio Price Earning Ratio Earnings Yield Dividend Yield
1.8732
1.783264
1.378533
0.9411982
0.623402
0.3199515 0.2488266 0.2129388 0.29097 28.507535 5.7086019 0.2002489 9.2607095 0.1079831 0.0216235
0.3253043 0.2252625 0.1953523 0.2857681 36.823102 5.7084774 0.1550243 5.4419641 0.1837572 0.0284868
0.3064165 0.2162714 0.2045693 0.2039363 9.4652136 1.1699247 0.1236026 27.849345 0.0359075 0.0044383
Ratio Analysis
Liquidity
Current ratio has declined since Fy-07. It fell to .93 in Fy-09. It indicates that the availability of current asset per rupee of current liability has declined from 2.06 Rs in FY-05 to .93 Rs in FY-09. It indicates towards a deteriorating short term solvency position. Hence, the firms ability to pay short term creditors is declining. Furthermore, according to cash and quick ratio one can say that firms ability to pay short term lenders and meet its current liabilities through instruments that can be readily converted into cash has been declining. In FY-09 the availability of quick assets for 1 Rs of current liability has declined from 1.22 Rs to 0.62 Rs. Position with respect to availability of cash to meet current liability has also depleted. In FY-09 for 1 Rs of liability firm only had 0.02 Rs in the form of cash in bank and balance.
Activity
Inventory Turnover of Suzlon has remained steady, indicating that Suzlon has been producing which is sync with its demand. Yet an increase in RM turnover ratio of Y-o-Y basis from Fy-06 to FY-07
indicates inefficient utilization of raw materials. A decline RM turnover ration from 7.37 in FY-08 to 4.85 in FY-09 points towards slack in demand There has been a constant decline in Debtors Ratio from 3.66 in Fy-05 to 1.79 in Fy-09.Hence; it indicates that the time lag between cash to sales has increased. Furthermore, the collection periods have also increased from 99 days to 203 days which further points towards a tight short term liquidity position. Payable ratio has been somewhat stable. Yet a decline in the payable turnover ratio from 4.55 in FY-05 to 3.91 in FY-09 indicates that the firm has granted liberal credit terms. Furthermore, on an average the short term creditors are willing to wait for payments around 80 days in 2008 and 93 days in 2009. The working capital turnover ratio has been declining, indicating that Suzlon is incurring high investments in working capital which is reducing the profitability of the firm. One Rupee of fixed asset has generated sales worth 1.55 Rs in FY-05 and only 0.7 Rs and 0.53Rs in Fy-08 and Fy-09. Furthermore fixed asset turnover ratio and capital employed turnover ratio has also declined which indicates that amount of sales made per rupee of tangible asset and capital employed has reduced which has reduced the profitability of the firm
Leverage
By analyzing Debt-equity ratio and total debt ratio that the ability of shareholders funds to meet debt requirements have declined. Thereby, reducing the safety margin of lenders For 1 rupee of interest payments Suzlon has sufficient amount of EBIT to sustain it. Hence, there is a low probability of defaulting on interest payments.
Profitability
Gross profit ratio reduced from 0.37 in FY-05 to .30 in Fy-09. The decline in the gross profit margin over the period of five years has resulted from soaring raw material prices and firms inability to increase turbine prices due to intense competition The operating profit has remained stable on Y-o-Y basis. However, there was a steep reduction in the operating profit margin as the firm incurred high amount of expenses Net profit had a fluctuating trend. However, it plummeted to -0.06 Rs on account of losses incurred by Suzlon in Fy-09. Thus as on the balance sheet date, the firm is vulnerable to any economic hardships
Market Ratio
Return on equity reveals that the amount of profit accrued on account to total shareholders funds deployed in the firm has declined On Y-o-Y basis the EPS has declined, indicating that profits available to ordinary shareholders have declined. The amount of dividend received by shareholders have increased till FY-07 and it fell to only 1.16 Rs in Y-08 indicating that the amount of dividend received by an individual shareholders has declined. Since Suzlon didnt give dividend till first quarter of 09 so its a matter of concern for an investor. Dividend payout ratio reveals that close to 88% of profits were kept by the firm and rest were distributed
With respect to market value the dividend and earning yield has reported a declining trend. Yet there is significant improvement in the price being paid by the market for each rupee of EPS.
FINANCIAL ESTIMATIONS
SUZLONS VISION
To be the technology leader in the Wind Energy Space To be among the top 3 wind companies in all the key markets of the World To be the global leader in providing profitable end-to-end wind power solutions To be the Stakeholders Choice Company To be the best team and best place to work
Wind energy though based on age old principles, has progressed in technological sophistication to provide cutting edge technology to harness the power of the wind with the maximum efficiency. Suzlon endeavored to develop the best of worlds technology strategy in order to be the technological Leader in the Wind Energy space. Its key focus is on Research & Development and Technology. It is a vertically integrated global player offering comprehensive solutions covering R&D and manufacturing to project delivery, operations and maintainenance capabilities. By having a strategically structured global Supply Chain to serve high growth markets and by leveraging low-cost economies for manufacturing and sourcing, Suzlons vision of being among the top 3 wind companies of the world by having technological leadership in providing end-to-end wind power solution facilitates its mission of contributing to sustainable development of the Wind Energy sector through an integrated product design and manufacturing strategy and also increase the contribution of wind power to meet global energy demand. Despite a growing degree of globalisation, development remains imbalanced and thus unsustainable in terms of demand for resources.The world today faces a combined threat from fast depleting supply of natural resources, including energy and secondly, from the environmental impact of the world's ever increasing consumption of energy and resources. For over three decades, the world has seen a constant increase in energy demands, of which an overwhelming portion is met by polluting fossil fuels. The need to balance environmental preservation and growing energy demand is now greater than ever. Although measures have been initiated to bridle the unfavorable climate change and enhance sustainable energy sources like wind energy, it still remains only a small part of the global energy matrix. Global electricity generation contribution from wind is expected to increase from 0.82% in 2006 to 3.4% in 2030, highlighting the potential this segment offers. The favourable macro-economic trends in terms of increasing awareness on global warming, urgency in the need to increase the share of renewable energy sources in the total energy pie and the mounting pressure on the existing conventional energy sources only strengthens the case for Suzlon's business opportunities. The vision of sustainable development and being the Stakeholders Choice company has made the organization customer-focussed and thus serve the interests of all its stakeholders. Hence this leads to a further extension of its mission to create a better, greener tomorrow for all.
SUZLONS MISSION
To contribute to sustainable development of the Wind Energy sector through an integrated product design and manufacturing strategy To increase the contribution of wind power to meet global energy demand To create a better, greener tomorrow for all
CURRENT STRATEGY
In this section we would look at the steps initiated at Suzlon to achieve its vision. We would then later see if the strategy is in line with the overall vision of the company and identify the shortcomings. This would help us identify if there is a need of a balanced scorecard in the organization.
attention to analysis and action planning using the results. It will also draw up a global action plan to address employee issues.
Suzlon aims to build a world class Excellence Academy which is mandated to build, nurture and continuously enhance the competency of Suzlon. The academy will align the strategic and operational business needs and enable the company to enjoy leadership excellence. There are other initiatives like Training Mondays undertaken to develop managers and human resources in general.
The joint Suzlon-REpower initiative - the Renewable Energy Technology Center (RETC) - also gathered momentum over the past year. The RETC is primarily focused on fundamental research - such as advanced material sciences and applications - that can shape the direction of wind turbine design for the future. The rising momentum of our technology programme is reflected in their increased patent activities markedly in the past year, applications.
To be the fastest growing and most profitable business & to be among the top three wind energy companies in the world
These two statements are intrinsically tied to each other as each isnt possible without the other. Suzlon achieved the completion of the acquisition of 91% stake in REpower, marking in a major step in harnessing group-wide synergies. Both companies have already achieved closer cooperation with agreements to supply components to REpower turbines from the Suzlon supply chain. Suzlon subsidiary Belgium-based Hansen Transmissions commenced commercial operations at its new facilities in India and China, while Suzlons forging and foundry subsidiary SE Forge also commenced commercial production, supplying components to Suzlon and other companies. Suzlon has a presence across the globe and has a huge order book size in every major nation as illustrated in the figure.
Technological Enhancement Suzlon aims to expand its product portfolio and enhance the efficiency of existing products through a range of R&D efforts which will further result in heavy R&D expenditure. Tapping New Markets Given the acquisition of RE power, now Suzlon can leverage its expertise in off-shore wind energy generation. It will help the firm to increase its share in Europe
STRATEGY MAP
FINANCIAL PERSPECTIVE
GROWTH Profit
ross Profit Ret rn on Eq it Vol e Increase Market Share
PRODUCTIVITY
Cost Red ction Cash Flow Manage ent
%age rowth Vol e New Prod cts Reven e fro new c sto ers
CUSTOMER PERSPECTIVE
CUSTOMER DELIGHT
S eed P rchase Friendl , hel f l e lo ees
WIN-WIN RELATIONS
C sto iza le Sol tions B siness Skills
INTERNAL PERSPECTIVE
INCREASE CUSTOMER VALUE
Understand C sto er seg ents Best-in-class Tea s
OPERATIONAL EXCELLENCE
I rove infrastr ct ral facilit On S ec On Ti e I rove inventor anage ent Ind str Cost Leader
FINANCIAL PERSPECTIVE
EMPLOYEE
O ti Training E lo ee Motivation
BUSINESS DEVELOPMENT
Best Practices Innovative Ca a ilities
lo ee Satisfaction index %age Staff A senteeis Sales er e lo ee Cost er e lo ee %age e lo ee achieving targets
The Learning and Growth Perspective This perspective includes employee training and corporate cultural attitudes related to both individual and corporate self-improvement. In a knowledge-worker organization, people -- the only repository of knowledge -- are the main resource. In the current climate of rapid technological change, it is becoming necessary for knowledge workers to be in a continuous learning mode. Government agencies often find themselves unable to hire new technical workers and at the same time is showing a decline in training of existing employees. This is a leading indicator of 'brain drain' that must be reversed. Metrics can be put into place to guide managers in focusing training funds where they can help the most. In any case, learning and growth constitute the essential foundation for success of any knowledge-worker organization. For Suzlon, Learning and Growth perspective can be seen as the growth of employee as well as business. For Employee, Suzlons friendly HR practices should be such that they feel its the best place to work. Various indexes such as employee satisfaction index, commitment index etc. can be used
to measure employee satisfaction levels. This measurement would help to improve and direct the practices in right manner. 'Learning' is more than 'training'; it also includes things like mentors and tutors within the organization, as well as that ease of communication among workers that allows them to readily get help on a problem when it is needed. It also includes technological tools; what the Baldrige criteria call "high performance work systems." Suzlon can have intranet communication to improve communication. Measurement of this parameter can be done using number of training days, Employee knowledge improvement index etc. Improving employee motivation is another factor which can be done using friendly HR practices. This, in turn improves productivity. There can be various measures such as attrition rate, sales per employee, percentage absenteeism etc. The Financial Perspective Here, it would be wrong to disregard the traditional need for financial data. Timely and accurate funding data will always be a priority, and managers will do whatever necessary to provide it. In fact, often there is more than enough handling and processing of financial data. With the implementation of a corporate database at Suzlon, it is hoped that more of the processing can be centralized and automated. But the point is that the current emphasis on financials leads to the "unbalanced" situation with regard to other perspectives. There is perhaps a need to include additional financial-related data, such as risk assessment and cost-benefit data, in this category. Suzlons main aim should be to be a profitable business. Traditional financial data such as Gross Profit and PAT can help in measuring this. It should also try to increase its market share globally. It should adopt various marketing strategies to increase its sales. Measurement of this growth can be sales reports, market share percentage etc. Suzlon should aim to foray into new markets such as Korea, South Africa. The Customer Perspective Recent management philosophy has shown an increasing realization of the importance of customer focus and customer satisfaction in any business. These are leading indicators: if customers are not satisfied, they will eventually find other suppliers that will meet their needs. Poor performance from this perspective is thus a leading indicator of future decline, even though the current financial picture may look good.
In developing metrics for satisfaction, Suzlon should analyze its customers in terms of kinds of customers and the kinds of processes for which they are providing a product or service to those customer groups. This would help in appropriate targeting. It should run customer survey campaigns regarding their satisfaction. This index would form a good measure and help in retaining customers The Business Process Perspective This perspective refers to internal business processes. Metrics based on this perspective allow the managers to know how well their business is running, and whether its products and services conform to customer requirements (the mission). These metrics have to be carefully designed by those who know these processes most intimately; with our unique missions these are not something that can be developed by outside consultants. In addition to the strategic management process, Suzlons business processes may be identified as: o Mission-oriented processes o Support processes. Mission-oriented processes are the special functions, and many unique problems are encountered in these processes. Suzlons mission is to contribute to sustainable development of the Wind Energy sector through an integrated product design and manufacturing strategy. Suzlon should keep on doing its technological advancements to keep itsel abreast with its competitors. This would provide a growth inline with its mission. The support processes are more repetitive in nature, and hence easier to measure and benchmark using generic metrics. Suzlons supporting processes can be transmitting energy, producing energy. Transmitting is more of a repetitive process and hence its process needs to be checked time and again.