Curriculum Vitae

KULDEEP SINGH CHAUHAN

contactkuldeep@gmail.com,
Mobile: +91-
9884633869
& 09380761567

Objective

Seeking a technically challenging position in the area of User Account administration

and networking, providing a highly motivated, progressive, friendly environment.
These allow the pursuit of career advancement and expand my knowledge and skills.

Technical Certification:
(1) Cisco Certified Network Associate (CCNA), Jan’ 2007
Cisco ID : CSCO11164808
(2) IBM Certified System Administrator Lotus Notes and Domino 7

Experience :

(1) Corrently working with Foster Wheeler India Private Ltd.,Chennai.

(From 28th May to Present)

Industry Profile :

Foster Wheeler is a leading international engineering, construction and project

management contractor and power equipment supplier.

Work Profile (Name of Position - ITUA Admin

(ITUA – Information Technology User Account Admin)

In the current company my work Profile is to Help and give guidance to my team
in the user account creation , maintaining and debugging the technical issues
regarding Foster Wheeler’s employees user account.
Directing team to provide the access related to engineering project running in the
company.
My work is also to coordinate between engineering departments and IT department
of the company.
JOB SCOPE of ITUA ADMIN

• Email ID creation – Lotus Notes (Lotus Notes Account Creation - FW

Employees / Non-FW Employees (Eg., Clients, Partners, etc.,).
• Lotus Notes Configuration
• Administration and resolving the Lotus Notes related issues of users(Internal
users)
• Remote Lotus Notes access & Configuration
• AD analysis for user accounts relating to project, Depts,Internet and login
problems
• Windows Login creation -
• Providing Access to Site, Department (Microsoft Active Directory)
• Providing Access to Project and its Resources
• Providing Access to Internet
• Providing Access to Standard applications through Citrix (Lotus notes,
Internet Explorer, Windows Explorer)
• Access to Department & Project specific applications through Citrix
• Process User Account Transfer
• Process all request forms, leasing with the UK IT Operational Manager and
user, where required; Maintain records of all requests for audit purposes, in
accordance with the current procedure
• Awareness of the current Service Level Agreements / Targets to process a
user request
• Manage the System Administration E-mail stationery and E-mail inbox and
process requests accordingly. Manage and maintain up-to-date System
Administration working practices.
• Apart from this, my role is based within the service desk working area and
reporting to the Service Desk Manager, however, it excludes: service desk
call logging activities (Taking call) and Server Management.

Other works of ITUA Admin (LAN Admin)

• Mitrefinch System, Assigning Man numbers (Employee Number) for Partners

and Clients
•
• Global Contact Point for User Creation and Access Request. (For all branches
of FW Follow up Problem tickets logged by IT Help Desk for Desktop Support
in Service Center.

• Providing Access to Notes Databases, Internet Access, CITRIX Application

Access, Global Intranet Access.

• Process the leavers (designees’) account in Mainframe system.

• Liaise with Logistics group in Reading [UK] for logical request queries.
 • Manage and process all incoming request, Request include, but are not limited
to, Account creations (e.g., Active Directory, Lotus Notes & CITRIX), Internet
Access, Access to Data, Leaver requests forms, etc.,

(2) Fifteen months (Since Feb 2006. to may 2007)working experience with
“Slash Support India Pvt. Ltd.” as an “Application Engineer”

Industry Profile

Slash Support is dedicated to providing technology companies with the

support services they need to succeed in today's competitive marketplace.
Headquartered in San Jose, CA, USA, have regional program management offices
close to client locations. Slash Support employs a 2750+ member workforce at 7
global support centers in India, USA, Australia and Singapore.

Work Profile

• Configuring and maintaining various Broadband Routers.

• Cascading Routers with Existing Network Setup.
• Troubleshooting Customers Network Setup.

• Dealing with VoIP Protocols and Standards ( CODEC, Jitter, QoS ).

• Sound Knowledge in VoIP Protocols like RTCP, RTP, SIP, H.323.

Achievements

• Joined as a Support Trainee and Promoted as a Support Engineer

within a span of 6 months.Now Promoted as An Application Engineer.
• Awarded as a Top Performer in Vonage.

• Awarded as a Good CSAT ( Customer Satisfaction) performer.

Educational/Professional Qualification

Examination Board/University Year Subject

10+2 M.P.Board of 1997 Phy, Chem, Bio + Maths additional
Secondary
Education Bhopal
BBA Jiwaji University 2000 Commerce, Computer, Business/
Gwalior Company/ Labour laws, statistics,
Business math, Management etc
PGDCA Markhanlal 2002 Fundamental, DOS, Linux, Win-Nt,
Chaturvedi Ms-Office, Visual Basic, internet, &
Vishvavidyalya E-commerce, fox pro etc.
Bhopal
MCA IGNOU 2005 C, C++ , Visual basic (SQL and
PL/SQL), Oracle 9i DBA, SQL
Server DBA, MS Office, Data
communication and Networks,
Computer Fundamentals, file
structure and programming in
Cobol, Relational Database
management system(SQL), Data
structures , System Design and
Analysis, Data Structure, Software
Engineering
CCNA CRISP (Bhopal) Jan,2006 Lab Practice on Router, Switches,
LAN, WAN
IP routing , IP subnetting , VLSM,
IGRP, EIGRP, OSPF, Layer 2
switching , Virtual LAN(VLAN),
Lotus Notes NIIT April,2008 (1)IBM Lotus notes domino
7sysAdmin Operating
Fundamentals.
(2) IBM Lotus notes domino
7sysAdmin building the
infrastructure
(3) IBM Lotus notes domino
7sysAdmin
IBM Lotus notes domino
7sysAdmin managing servers and
users
Personal Details

Father’s Name: Badan Singh Chauhan

Date of Birth: 17th Oct 1979

Permanent Address: 497,Near G.S. Convent School CTO

Bairagarh,Bhopal-462030

Passport No & Validity: E7665205 & 11/02/2014

Value Profile

Ability to-
- Grasp new technologies and apply them in a specific context.

Strengths

 Good Communication Skills.

 Creative Presentation.
 Good Team Player.
 Hardworking

Declaration

I here by declare that all the information mentioned above is true to the
best of my knowledge.

Yours Sincerely,

Kuldeep Singh Chauhan