EPOS The new system will be used for stock control.

When stock arrives the number on the system is increased. When items are sold, the number in stock is reduced. When the number in stock reaches a predetermined level, an order is created and sent to the supplier. Compare the use of fax and email for communicating with China. 1 mark per comparison, 3 from eg : Fax cannot be edited once received, email can contain attachments and the text can be edited (1) Fax can only contain pictures and text, email can contain video and audio (1) Fax goes to a location (number) but email can be picked up anywhere there is a connection (1) With fax you cannot secure the content, with email you can encrypt it (1) Email can be copied and pasted into a translation web site and gives immediate response, fax needs to be translated by an individual and will take longer (1) Identify three facilities of email and give an example of how each facility could be used by the business. 1 mark per facility to a max 3, 2nd mark for example of use/scenario based eg : Attachments (1) can attach photographs of products (1) Encryption (1) make sure no one can intercept and read and undercut prices (1) Address book (1) do not have to remember email addresses of business customers (1) Save (1) if needed for future proof of discussions on process (1)
The organisers of the village show use on-line banking. Describe the characteristics of an on-line banking system. Acceptable responses may include:

Secure system using logins & passwords (1) Bills/invoices can be paid if account details are known, for example, suppliers/exhibitors (1) Real-time transactions during working week (1) Transactions can be completed remotely (1) Transactions may be delayed during weekends and bank holidays (1) Money can be transferred between bank accounts (1) BACS can be used (1) Payments can tracked (1) into and out of accounts (1) Data is encrypted (1) Can display balance/transaction history (1) Can set up/cancel standing order/direct debit payments (1) Transactions can be searched for (1)

Compare the use of tele-conferencing and email to discuss bookings. One mark per comparison. Must be comparison eg:

Tele-conferencing required both parties to be on line at the same time, email can be picked up at a late

With tele-conferencing could recognise the voice and know who you are talking to, with email you do no

With tele-conferencing you know they have received the message but with email it could remain unread Email can include pictures and attachments, tele-conferencing may be voice only. (1)

One example of these services is automatic teller machines (ATMs). Identify the stages of withdrawing funds from a bank account using an ATM. Any four, in sequence eg card placed in to reader (1) user responds to prompts on screen (1) card has magnetic stripe and a chip (1) bank and account details read electronically (1) four digit PIN input at ATM terminal (1) PIN must match account details for authorisation of withdrawal (1)

 option to withdraw money selected (1) requested amount entered via keypad (1) data transferred via leased or dial-up telephone line (1) to host computer (1) and then to banks computer (1) if funds are available in customer account (1) electronic transfer of funds takes place to ATMs host bank account (1) when amount received (1) approval code sent to ATM to dispense cash (1).

Compare email and video conferencing for making reports about the safaris. 2 marks per comparison eg Video conferencing is more personal because you can see the individual (1)whereas with email you can only read (1) Video conferencing requires higher band width because live video is being sent (1) whereas email uses low bandwidth because it is not time sensitive (1)

Video conferencing requires all individuals to be present at the same time(1) whereas email can be sent and will wait in the recipients in box until accessed(1)

Describe three facilities of fax that the tour guide could use. One for identification, second for description: Store numbers (1) in memory/can be allocated to short cut key (1) Multiple recipients (1) from a single pass (1) Colour printing (1) if received in colour (1) Send documents (1) scanned into memory/converted to binary (1) Receive documents (1) into memory/printed out (1) Redial (1) if number engaged (1) Photocopying(1) scans into memory/prints out (1)

State four services provided to the viewer by interactive television. Any four from: video on demand (1) alternative camera angles (1) participate in discussions/interactive quizzes/games (1) e-mail via TV (1) internet via TV (1) influence storylines (1) shopping (1) voting (1) adding to relevant survey information (1) Describe one advantage and one limitation to the viewer of using interactive television. One for identify, second for description: Advantages eg playback of favourite programmes (1) without the need to record to media (1) allows (limited) access to internet/e-mail/on-line shopping (1) for those who dont have other forms of internet access (1) can (up to a point) influence the type of advertising received (1) by giving a customer profile(1) One for identify, second for description: Limitation e.g. many viewers see TV purely as passive entertainment (1) and may resent attempts to encourage interactiveness (1) true interactivity is very limited (1) interactive news is little different from changing channels (1) available bandwith (1) may not fully support all features and cause delay (1)