Beruflich Dokumente
Kultur Dokumente
Performance Profile
Knowledge/proficiency in core global mobility functions, including policy assessment, development and implementation, relocation assignment management, cost containment and vendor partnerships. Skilled in recruitment and performance management, compensation and benefits, HR policy development and Total Rewards. Success in building and maintaining strong, sustainable relationships with employees at all levels of an organization, from senior executives and mid-level managers to professional/technical staff and new hires. Excel in managing multiple projects concurrently, including efforts with internal groups and external entities (consulting firms, 3rd party vendors, others). Function effectively in deadline-driven environments.
HR Performance Highlights
Created a Human Resources Department, from the ground up, for a global third world development organization instituting a companywide compensation and benefits program. Wrote HR policies and procedures as well as employee manuals. Incorporated a performance based evaluation system.
508-420-6845
r.pappas@verizon.net
Professional Experience
Hassett Pappas & Associates Principal 2004-present
Founded a global consulting company providing assistance with global mobility policy assessment and development, cost containment strategies and HR Generalist services. Additional services include policies and procedures development and implementation, creating employee manuals, and employee counseling. Bayada Home Care, Falmouth MA Client Relations Manager 2009-2011
Developed partnerships with current clients resulting in a 30% caseload increase by meeting client changing needs and instituting additional employee training modules to increase customer satisfaction. Recruited and hired 30 additional field staff members, provided orientation, training and performance evaluations. ERA Martin Surette, Falmouth, MA Office Manager 2006-2008
Coached and mentored 12 sales agents resulting in production tripling within a nine-month period. Served as the agents resource and back-up support during negotiations. All sales and rental contracts were reviewed ensuring accuracy and adherence to state laws. Relocation Resources International, LLC Director, Consulting Services 2001-2003
Promoted to provide global mobility knowledge and expertise to corporations by benchmarking established relocation practices, helping them explore and evaluate alternative options and customizing the best solution to their Consultant to internal company management colleagues on global mobility strategies and direction for the companys mobility goals. 1998-2001
508-420-6845
r.pappas@verizon.net
Relocation Resources International LLC Account Relations Manager Promoted to administer the companys highest revenue producing account. Directed and guided a team of 18 relocation counselors and property specialists providing end-to-end relocation assistance to transferring employees. Indentified operational performance gaps in service teams skills sets and architected specific training modules to address and improve overall operational performance. Client satisfaction increased from 87% to 94% Relocation Resources International (subsidiary) Director, Client Relations 1991-1998
Promoted to establish a separate international subsidiary to answer the needs of clients entering the global arena. To supplement US services, researched and identified global capabilities, selected a 24 member service team and empowered them to deliver exceptional service. Identified 50 third party alliances in Europe, Asia Pacific, Latin America and Canada to generate referrals and market awareness. Relocation Resources, LLC Relocation Counselor 1990-1991
Counseled an average of 80 relocating employees per month overseeing their complete move from departure to destination. Coordinated with property specialists, mortgage brokers, equity analysts, moving companies, real estate agents and appraisers. Negotiated upwards of 400 sales contracts in the best interest of the employee and the corporate client while keeping costs within or lower than the established parameters.