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Your guide to

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What is DSL? Why choose Afaq DSL Shamel? Understanding DSL Information on internal wiring Know

What is DSL? Why choose Afaq DSL Shamel? Understanding DSL Information on internal wiring Know the cables Modem & Splitter Modem installation steps Activating your account Modem settings Introducing the world of m3com Glossary

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Thank you for your interest in Afaq DSL Shamel Your internet experience will never be

Thank you for your interest in Afaq DSL Shamel Your internet experience will never be the same again. Inside you will find all the information you need regarding your new service. We hope you enjoy your new internet service with Afaq DSL Shamel.

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DSL technology is a great way for you to access the internet on your phone line.The technology is designed to not only give you a smoother service but also allows you to use your phone while you are connected online.

is designed to not only give you a smoother service but also allows you to use
is designed to not only give you a smoother service but also allows you to use

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Afaq DSL Shamel is designed to give you total peace of mind. As a customer you will benefit from:

• Afaq DSL modem at a competitive price with the option of installments.

• Free delivery and installation.

• No down payment required and easy payment options.

• Technical support center (906) dedicated for broadband internet users around the clock.

• Using a fixed connection with unlimited downloads.

• High-speed internet at incredible prices.

around the clock. • Using a fixed connection with unlimited downloads. • High-speed internet at incredible

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Understanding DSL Computer Telephone Electrical Socket Phone Jack Distribution STC Network Modem Splitter Point
Understanding DSL
Computer
Telephone
Electrical Socket
Phone Jack
Distribution
STC Network
Modem
Splitter
Point
STC's Line
Your Line

Your DSL line is made of two parts, as seen in the diagram above.

1- The STC line from the network to the Distribution Point on your wall.

2- Your line from the Distribution Point to the modem.

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line from the network to the Distribution Point on your wall. 2- Your line from the

Information on Internal Wiring:

1- Protected Distribution Point

There are several types of Distribution Points used by STC. They are either fitted to the house, building wall or possibly to the perimeter wall. They all have one set of contacts from the STC line and parallel to these are the contacts for your line.

When fitting your line to the Distribution Point you should always ensure that:

- Wire should be firmly gripped by the contact.

- Contacts should be clean.

- Distribution Point should be kept

should be clean. - Distribution Point should be kept Correct Incorrect closed after installation. Once you

Correct

be clean. - Distribution Point should be kept Correct Incorrect closed after installation. Once you connect
be clean. - Distribution Point should be kept Correct Incorrect closed after installation. Once you connect

Incorrect

- Distribution Point should be kept Correct Incorrect closed after installation. Once you connect your cable

closed after installation.

Once you connect your cable please ensure that the weather protection cover or lid is replaced and secured. Exposure to weather will cause corrosion of the contacts and this will reduce the quality of your line and any other lines from the Distribution Point.

* If the Distribution Point does not have a cover or is damaged, please contact 907.

from the Distribution Point. * If the Distribution Point does not have a cover or is
from the Distribution Point. * If the Distribution Point does not have a cover or is

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2- The Cables

The cable used from the Distribution Point must be of the right size and quality. You need to use a CAT 5 cable with a strong outer sheath for protection. If a CAT cable is not available, please make sure you use a good twisted pair cable. The diameter of the wire should be 0.5mm. Only single wires should be connected to each terminal, and any extra wires should be trimmed and left unconnected.

Note:

- Do not connect more than one wire to each contact.

- Do not use a standard

electrical or bell wire.

Your wires connecting to the Distribution Point outside your house should always be kept seperate and straight to improve line quality (see illustration).

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STC LINE YOUR LINE Remember Close distribution point after installation
STC LINE
YOUR LINE
Remember
Close distribution point
after installation

3- From the Distribution Point to Your Home

The cable from the Distribution Point to the socket in your home should be kept as short as possible and secured to the wall to prevent movement. It is important to also keep the cable in the shade as much as possible.

If possible, cables outside should be buried to keep it cool and prevent disturbance. High temperatures cause the resistance of the wire to increase and reduce your DSL signal.

of the wire to increase and reduce your DSL signal. Distribution Point STC's Line Please ensure
Distribution Point
Distribution Point
to increase and reduce your DSL signal. Distribution Point STC's Line Please ensure cable is secured

STC's Line

and reduce your DSL signal. Distribution Point STC's Line Please ensure cable is secured as straight

Please ensure cable is secured as straight as possbile

and reduce your DSL signal. Distribution Point STC's Line Please ensure cable is secured as straight
and reduce your DSL signal. Distribution Point STC's Line Please ensure cable is secured as straight

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• Modem/Router - used to transmit and receive data from your computer to the website
• Modem/Router - used to transmit and receive data from your computer to the website

Modem/Router - used to transmit and receive data from your computer to the website you are on. It is also the method by which you can use the internet wirelessly.

Splitter - used to ensure there is no interference between your telephone and the internet connection.

Please note that laptops that offer wireless access do not require the ethernet connection.

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the internet connection. Please note that laptops that offer wireless access do not require the ethernet

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To install your modem please follow the following steps:

Modem location Before installing your modem/router it is important you pick a suitable spot for it.

Please consider the following:

Keep the modem/router centralized so you don’t loose speed due to walls.

Keep all cable lengths short.

Keep at least 30 cm away from any electrical cables.

Secure cables to the wall with the correct fasteners.

Use the splitter at the first point in which the cable enters the house.

Your modem can be accessed for a distance of up to 50 meters.

For optimal usage you should stay as close as possible to the modem and the more barriers in place, such as walls, the weaker your wireless signal will be.

close as possible to the modem and the more barriers in place, such as walls, the

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Step (1) Splitter

Connect phone line into the line shot and other end into the source in the
Connect phone line into
the line shot and other
end into the source in
the wall.
Connect telephone cable into the telephone slot and the other end into your telephone.
Connect telephone cable
into the telephone slot and
the other end into your
telephone.
Connect modem cable into the modem slot and other end into the modem. Connect the
Connect modem cable
into the modem slot and
other end into the modem.
Connect the power
adaptor to the socket.

Step (2) A-Computers with wireless access

To get started tur n on the wireless network connection on your computer.

B-Computers without wireless access

Connect your internet Connect your internet (ethernet) (ethernet) cable cable to to the the correct
Connect your internet
Connect your internet
(ethernet) (ethernet) cable cable to to the the
correct correct slot slot on on the the bac back of
your your computer. computer. Then Then
connect connect the the other other end end to
any any of of the the slots slots in in your your
modem. modem.

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Step (3) Setting up your modem

Afaq DSL Shamel customers- it is highly recommended you use the Fahess CD to set up your modem.

recommended you use the Fahess CD to set up your modem. Insert the Fahess CD, which

Insert the Fahess CD, which you will find in your modem box into the CD drive.

which you will find in your modem box into the CD drive. Open the wizard and

Open the wizard and follow the simple instructions provided.

Non Shamel customers- each modem has a different IP address see your modem instruction manual to get your address.

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see your modem instruction manual to get your address. 12 Open your internet browser and enter
see your modem instruction manual to get your address. 12 Open your internet browser and enter

Open your internet browser and enter your IP address in the address bar.

Go into your modem settings and follow the steps to set up the password.

and enter your IP address in the address bar. Go into your modem settings and follow

Afaq DSL Shamel customers: Once you request installation of your new AFAQ DSL Shamel modem you will receive a text message from STC with the user name and password. If you lose your password send a SMS to 906 entering 8111, then area code (e.g 01 for Riyadh) then your telephone number, your username and password will be sent to your mobile (Example 8111 015555555). Non Afaq DSL Shamel customers:

Your activation code will be on your recharge card. Please follow the instructions on the back of the card.

IP address Afaq DSL Shamel customers: your IP address will automati- cally be set up when you follow the steps in the Fahess installation wizard or visiting through http://192.168.1.1 Non Shamel customers: every modem manufacturer has a different IP address, you can find your IP address in your modem user manual.

Getting password for modem

1. For Afaq DSL Shamel customers, you can retrieve your modem password by accessing the Fahess wizard and following the steps provided.

2. For non Afaq DSL Shamel customers enter IP address in the address bar of your web browser.

3. Be sure you remove the proxy from the browser settings.

* Note: please ensure you keep your password safe; don’t let anyone else access your modem.

the browser settings. * Note: please ensure you keep your password safe; don’t let anyone else
the browser settings. * Note: please ensure you keep your password safe; don’t let anyone else

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Modem Type IP Address User Name Password 00 1 http://192.168.1.1 Afaq_shamel stccpe_2007 00 3
Modem Type
IP Address
User Name
Password
00
1
http://192.168.1.1
Afaq_shamel
stccpe_2007
00
3
http://192.168.1.1
Afaq_shamel
stccpe_2007
00
6
http://192.168.1.1
Afaq_ S hamel
S
tccpe_2009
00
7
http://192.168.1.1
Afaq_ S hamel
S
tccpe_2009
01
1
http://192.168.1.1
Afaq_shamel
stccpe_2007
01
3
http://192.168.1.1
Afaq_shamel
stccpe_2007
01
4
http://192.168.1.1
Afaq_shamel
stccpe_2007
Modem Light Unlit Blinking Steady Green Behavior “Power” Modem is not getting power Check the
Modem Light
Unlit
Blinking
Steady Green
Behavior
“Power”
Modem is not getting
power
Check the power
connection
Power is on
DSL signal is not
detected
Attempting to
“DSL”
synchronize
DSL line is ready for
data traffic
Incorrect username
Internet
Exchanging data
or password
Modem is ready for
browsing
Wireless
No Wireless
Wireless traffic
Enabled wireless
(DSL)
connection
transmitting
connection
Ethernet
No Ethernet link
detected
Carrying data
(LAN)
traffic
Ethernet link between
PC and modem
established

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The Real Benefits of Afaq DSL Shamel

Afaq DSL Shamel is more than just high speed internet. It is a complete change of the way you live your life. Now you can do more than just access sites faster, you can further your career by taking online courses and entering online classrooms.

If you want to make a little spare cash or even open an online business, with high speed internet you will find it easy and fast. Afaq DSL Shamel is also the best tool for bringing friends and family closer together. With Afaq DSL Shamel you can enjoy hours of video and voice calls and not have to worry about the cost.

Enjoy the Afaq DSL Shamel service and see how it changes your life.

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voice calls and not have to worry about the cost. Enjoy the Afaq DSL Shamel service

Introducing the World of M3com for Afaq DSL Shamel Customers

Welcome to the wonderful world of m3com.com.sa a new site brought to you by STC to bring together all your online needs under one roof.

All that is required is to register with us and you will benefit from a new email address to keep you in touch with all your friends and family. You will also have access to our online forums, games, video clips and much more. Just visit our site at www.m3com.com.sa

will also have access to our online forums, games, video clips and much more. Just visit

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If you are a recent user of computers or the internet then in the index below you will find some important keywords:

RJ11 connector

The cable that leads from modem to the splitter.

RJ45 connector (Ethernet cable)

The cable that leads from your PC to your modem (or router).

FTP (File Transfer Protocol)

Ability to transfer files from one computer to another, for viewing or other purposes.

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Internet Protocol

(I.P address)

Every computer connected to the public internet has a unique number. This number consists of 4 separate numbers separated by periods. This number is used to identify your location. Example: http://192.168.1.1

Kbps and Mbps

These are the speed of which you can download. Packages with Afaq DSL start at 128 Kbps (Kilo Bits per second) and depending on your line distance and quality you have the choice to go up as high as 20 Mbps (Mega Bits per Second).

and depending on your line distance and quality you have the choice to go up as