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VI.f. Recourse
A recourse is an instance to whom the user can address it complain in case of disagreement about the step, and this instance is designated as the step's sheet as a contact. The recourse is the immediate hierarchical superior of the person in charge of the step. In practice, we only fill the field of the entity, unit and person in charge. The other elements of the recourse's sheet are unselected by default and we shall only fill them if the corresponding information is to be known by the user. As for the contacts, we shall make sure to use the existing entities, units and persons in charge before creating new entries in the table.
ADD A RECOURSE
Click on Add recourse in the tree of procedures The recourse's sheet opens in the right part of the window
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this recourse
5 Click on
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To edit the entity, unit and person in charge, the process is identical than than one described in Administration manual V2.5 - 6a Contacts.pdf.
Edit the entity, the unit and the person in charge of the recourse
10 Click on Save
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Click on Back to the menu to go back to the procedures tree The recourse appears published under the selected step
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MODIFY A RECOURSE
1 Click on the recourse to be modified
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Click on Save
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Click on Back to the menu to go back to the procedures tree The modified recourse appears published under the selected step
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