END-USER LICENSE AGREEMENT FOR MICROSOFT SOFTWARE Microsoft Windows Support Tools PLEASE READ THIS END-USER LICENSE

AGREEMENT ( EULA ) CAREFULLY. BY INSTALLING OR US ING THE SOFTWARE THAT ACCOMPANIES THIS EULA ( SOFTWARE ), YOU AGREE TO THE TERMS OF THIS EULA. IF YOU DO NOT AGREE, DO NOT USE THE SOFTWARE AND, IF APPLICABLE, RET URN IT TO THE PLACE OF PURCHASE FOR A FULL REFUND. THIS SOFTWARE DOES NOT TRANSMIT ANY PERSONALLY IDENTIFIABLE INFORMATION FROM YOU R SERVER TO MICROSOFT COMPUTER SYSTEMS WITHOUT YOUR CONSENT. 1. GENERAL. This EULA is a legal agreement between you (either an individu al or a single entity) and Microsoft Corporation ( Microsoft ). This EULA governs t he Software, which includes computer software (including online and electronic d ocumentation) and any associated media and printed materials. This EULA applies to updates, supplements, add-on components, and Internet-based services compone nts of the Software that Microsoft may provide or make available to you unless M icrosoft provides other terms with the update, supplement, add-on component, or Internet-based services component. Microsoft reserves the right to discontinue any Internet-based services provided to you or made available to you through the use of the Software. This EULA also governs any product support services relat ing to the Software except as may be included in another agreement between you a nd Microsoft. An amendment or addendum to this EULA may accompany the Software. 2. GRANT OF LICENSE. Provided you comply with all the terms and conditions of this EULA, Microsoft grants you the right to install and use the Software on an unlimited number of computers, including workstations, terminals or other di gital electronic devices ( Devices ), which are running validly licensed copies of a Windows server operating system or Windows client operating system. Reminder: your use of the underlying Windows server or Windows client operating system so ftware is subject to the end user license agreement that accompanies such Micros oft software. 3. ADDITIONAL LICENSE RIGHTS AND LIMITATIONS. NetMeeting/Remote Assistance/Remote Desktop Features. The Software may contain NetMeeting, Remote Assistance, and Remote Desktop technologies that enable the S oftware or other applications installed on the Workstation Computer to be used r emotely between two or more computers, even if the Software or application is in stalled on only one Workstation Computer. You may use NetMeeting, Remote Assist ance, and Remote Desktop with all Microsoft products; provided however, use of t hese technologies with certain Microsoft products may require an additional lice nse. For Microsoft and non-Microsoft products, you should consult the license a greement accompanying the applicable product or contact the applicable licensor to determine whether use of NetMeeting, Remote Assistance, or Remote Desktop is permitted without an additional license. 4. RESERVATION OF RIGHTS AND OWNERSHIP. Microsoft reserves all rights not expressly granted to you in this EULA. The Software is protected by copyright a nd other intellectual property laws and treaties. Microsoft or its suppliers own the title, copyright, and other intellectual property rights in the Software. The Software is licensed, not sold. 5. LIMITATIONS ON REVERSE ENGINEERING, DECOMPILATION, AND DISASSEMBLY. You may not reverse engineer, decompile, or disassemble the Software, except and on ly to the extent that such activity is expressly permitted by applicable law not withstanding this limitation. 6. NO RENTAL/COMMERCIAL HOSTING. You may not rent, lease, lend or provide c ommercial hosting services with the Software. 7. CONSENT TO USE OF DATA. You agree that Microsoft and its affiliates may collect and use technical information gathered as part of the support services provided to you, if any, related to the Software. Microsoft may use this inform ation solely to improve our products or to provide customized services or techno logies to you and will not disclose this information in a form that personally i

dentifies you. 8. LINKS TO THIRD PARTY SITES. You may link to third party sites through t he use of the Software. The third party sites are not under the control of Micr osoft, and Microsoft is not responsible for the contents of any third party site s, any links contained in third party sites, or any changes or updates to third party sites. Microsoft is not responsible for webcasting or any other form of t ransmission received from any third party sites. Microsoft is providing these l inks to third party sites to you only as a convenience, and the inclusion of any link does not imply an endorsement by Microsoft of the third party site. 9. ADDITIONAL SOFTWARE/SERVICES. This EULA applies to updates, supplements , add-on components, or Internet-based services components, of the Software that Microsoft may provide to you or make available to you after the date you obtain your initial copy of the Software, unless we provide other terms along with the update, supplement, add-on component, or Internet-based services component. Mi crosoft reserves the right to discontinue any Internet-based services provided t o you or made available to you through the use of the Software. 10. UPGRADES. To use Software identified as an upgrade, you must first be licensed for the software identified by Microsoft as eligible for the upgrade. After upgrading, you may no longer use the software that formed the basis for yo ur upgrade eligibility. 11. NOT FOR RESALE SOFTWARE. Software identified as Not For Resale or NFR, may not be sold or otherwise transferred for value, or used for any purpose other th an demonstration, test or evaluation. 12. ACADEMIC EDITION SOFTWARE. To use Software identified as Academic Editio n or AE, you must be a Qualified Educational User. For qualification-related questio ns, please contact the Microsoft Sales Information Center/One Microsoft Way/Redm ond, WA 98052-6399 or the Microsoft subsidiary serving your country. 13. EXPORT RESTRICTIONS. You acknowledge that the Software is subject to U. S. export jurisdiction. You agree to comply with all applicable international a nd national laws that apply to the Software, including the U.S. Export Administr ation Regulations, as well as end-user, end-use, and destination restrictions is sued by U.S. and other governments. For additional information see <http://www. microsoft.com/exporting/>. 14. SOFTWARE TRANSFER. The initial user of the Software may make a one-time permanent transfer of this EULA and Software to another end user, provided the initial user retains no copies of the Software. This transfer must include all of the Software (including all component parts, the media and printed materials, any upgrades, this EULA, and, if applicable, the Certificate of Authenticity). The transfer may not be an indirect transfer, such as a consignment. Prior to the transfer, the end user receiving the Software must agree to all the EULA ter ms. 15. TERMINATION. Without prejudice to any other rights, Microsoft may termi nate this EULA if you fail to comply with the terms and conditions of this EULA. In such event, you must destroy all copies of the Software and all of its compo nent parts. 16. DISCLAIMER OF WARRANTIES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MICROSOFT AND ITS SUPPLIERS PROVIDE THE SOFTWARE AND SUPPORT SERVICES (IF ANY) AS IS AND WITH ALL FAULTS, AND HEREBY DISCLAIM ALL OTHER WARRANTIES AND CON DITIONS, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, A NY (IF ANY) IMPLIED WARRANTIES, DUTIES OR CONDITIONS OF MERCHANTABILITY, OF FITN ESS FOR A PARTICULAR PURPOSE, OF RELIABILITY OR AVAILABILITY, OF ACCURACY OR COM PLETENESS OF RESPONSES, OF RESULTS, OF WORKMANLIKE EFFORT, OF LACK OF VIRUSES, A ND OF LACK OF NEGLIGENCE, ALL WITH REGARD TO THE SOFTWARE, AND THE PROVISION OF OR FAILURE TO PROVIDE SUPPORT OR OTHER SERVICES, INFORMATION, SOFTWARE, AND RELA TED CONTENT THROUGH THE SOFTWARE OR OTHERWISE ARISING OUT OF THE USE OF THE SOFT WARE. ALSO, THERE IS NO WARRANTY OR CONDITION OF TITLE, QUIET ENJOYMENT, QUIET POSSESSION, CORRESPONDENCE TO DESCRIPTION OR NON-INFRINGEMENT WITH REGARD TO THE SOFTWARE. 17. EXCLUSION OF INCIDENTAL, CONSEQUENTIAL AND CERTAIN OTHER DAMAGES. To th e maximum extent permitted by applicable law, in no event shall Microsoft or its

suppliers be liable for any special, incidental, punitive, indirect, or consequ ential damages whatsoever (including, but not limited to, damages for loss of pr ofits or confidential or other information, for business interruption, for perso nal injury, for loss of privacy, for failure to meet any duty including of good faith or of reasonable care, for negligence, and for any other pecuniary or othe r loss whatsoever) arising out of or in any way related to the use of or inabili ty to use the SOFTWARE, the provision of or failure to provide Support OR OTHER Services, informatIon, software, and related CONTENT through the software or oth erwise arising out of the use of the software, or otherwise under or in connecti on with any provision of this EULA, even in the event of the fault, tort (includ ing negligence), misrepresentation, strict liability, breach of contract or brea ch of warranty of Microsoft or any supplier, and even if Microsoft or any suppli er has been advised of the possibility of such damages. 18. LIMITATION OF LIABILITY AND REMEDIES. NOTWITHSTANDING ANY DAMAGES THAT Y OU MIGHT INCUR FOR ANY REASON WHATSOEVER (INCLUDING, WITHOUT LIMITATION, ALL DAM AGES REFERENCED HEREIN AND ALL DIRECT OR GENERAL DAMAGES IN CONTRACT OR ANYTHING ELSE), THE ENTIRE LIABILITY OF MICROSOFT AND ANY OF ITS SUPPLIERS UNDER ANY PRO VISION OF THIS EULA AND YOUR EXCLUSIVE REMEDY HEREUNDER SHALL BE LIMITED TO THE GREATER OF THE ACTUAL DAMAGES YOU INCUR IN REASONABLE RELIANCE ON THE SOFTWARE U P TO THE AMOUNT ACTUALLY PAID BY YOU FOR THE SOFTWARE OR US$5.00. THE FOREGOING LIMITATIONS, EXCLUSIONS AND DISCLAIMERS SHALL APPLY TO THE MAXIMUM EXTENT PERMI TTED BY APPLICABLE LAW, EVEN IF ANY REMEDY FAILS ITS ESSENTIAL PURPOSE. 19. U.S. GOVERNMENT LICENSE RIGHTS. All Software provided to the U.S. Govern ment pursuant to solicitations issued on or after December 1, 1995 is provided w ith the commercial license rights and restrictions described elsewhere herein. All Software provided to the U.S. Government pursuant to solicitations issued pr ior to December 1, 1995 is provided with Restricted Rights as provided for in FAR, 48 CFR 52.227-14 (JUNE 1987) or DFAR, 48 CFR 252.227-7013 (OCT 1988), as applic able. 20. APPLICABLE LAW. If you acquired this Software in the United States, thi s EULA is governed by the laws of the State of Washington. If you acquired this Software in Canada, unless expressly prohibited by local law, this EULA is gove rned by the laws in force in the Province of Ontario, Canada; and, in respect of any dispute which may arise hereunder, you consent to the jurisdiction of the f ederal and provincial courts sitting in Toronto, Ontario. If you acquired this S oftware in the European Union, Iceland, Norway, or Switzerland, then local law a pplies. If you acquired this Software in any other country, then local law may apply. 21. ENTIRE AGREEMENT; SEVERABILITY. This EULA (including any addendum or am endment to this EULA which is included with the Software) are the entire agreeme nt between you and Microsoft relating to the Software and the support services ( if any) and they supersede all prior or contemporaneous oral or written communic ations, proposals and representations with respect to the Software or any other subject matter covered by this EULA. To the extent the terms of any Microsoft p olicies or programs for support services conflict with the terms of this EULA, t he terms of this EULA shall control. If any provision of this EULA is held to b e void, invalid, unenforceable or illegal, the other provisions shall continue i n full force and effect. Si vous avez acquis votre produit Microsoft au CANADA, la garantie limite suivant e s applique : DNI DE GARANTIES. DANS LA MESURE MAXIMALE PERMISE PAR LES LOIS APPLICABLES, LE L OGICIEL ET LES SERVICES DE SOUTIEN TECHNIQUE (LE CAS CHANT) SONT FOURNIS TELS QUEL S ET AVEC TOUS LES DFAUTS PAR MICROSOFT ET SES FOURNISSEURS, LESQUELS PAR LES PRSE NTES DNIENT TOUTES AUTRES GARANTIES ET CONDITIONS EXPRESSES, IMPLICITES OU EN VER TU DE LA LOI, NOTAMMENT, MAIS SANS LIMITATION, (LE CAS CHANT) LES GARANTIES, DEVOI RS OU CONDITIONS IMPLICITES DE QUALIT MARCHANDE, D ADAPTATION UNE FIN PARTICULIRE, DE FIABILIT OU DE DISPONIBILIT, D EXACTITUDE OU D EXHAUSTIVIT DES RPONSES, DES RSULTAT DES EFFORTS DPLOYS SELON LES RGLES DE L ART, D ABSENCE DE VIRUS ET D ABSENCE DE NGLIGEN LE TOUT L GARD DU LOGICIEL ET DE LA PRESTATION OU DE L OMISSION DE LA PRESTATION DE S SERVICES DE SOUTIEN TECHNIQUE OU L GARD DE LA FOURNITURE OU DE L OMISSION DE LA FOU

RNITURE DE TOUS AUTRES SERVICES, RENSEIGNEMENTS, LOGICIELS, ET CONTENU QUI S Y RAP PORTE GRCE AU LOGICIEL OU PROVENANT AUTREMENT DE L UTILISATION DU LOGICIEL . PAR A ILLEURS, IL N Y A AUCUNE GARANTIE OU CONDITION QUANT AU TITRE DE PROPRIT, LA JOUISSA NCE OU LA POSSESSION PAISIBLE, LA CONCORDANCE UNE DESCRIPTION NI QUANT UNE ABSEN CE DE CONTREFAON CONCERNANT LE LOGICIEL. EXCLUSION DES DOMMAGES ACCESSOIRES, INDIRECTS ET DE CERTAINS AUTRES DOMMAGES. DA NS LA MESURE MAXIMALE PERMISE PAR LES LOIS APPLICABLES, EN AUCUN CAS MICROSOFT O U SES FOURNISSEURS NE SERONT RESPONSABLES DES DOMMAGES SPCIAUX, CONSCUTIFS, ACCESS OIRES OU INDIRECTS DE QUELQUE NATURE QUE CE SOIT (NOTAMMENT, LES DOMMAGES L GARD DU MANQUE GAGNER OU DE LA DIVULGATION DE RENSEIGNEMENTS CONFIDENTIELS OU AUTRES, D E LA PERTE D EXPLOITATION, DE BLESSURES CORPORELLES, DE LA VIOLATION DE LA VIE PRI VE, DE L OMISSION DE REMPLIR TOUT DEVOIR, Y COMPRIS D AGIR DE BONNE FOI OU D EXERCER UN SOIN RAISONNABLE, DE LA NGLIGENCE ET DE TOUTE AUTRE PERTE PCUNIAIRE OU AUTRE PERT E DE QUELQUE NATURE QUE CE SOIT) SE RAPPORTANT DE QUELQUE MANIRE QUE CE SOIT L UTIL ISATION DU LOGICIEL OU L INCAPACIT DE S EN SERVIR, LA PRESTATION OU L OMISSION DE LA ESTATION DE SERVICES DE SOUTIEN TECHNIQUE OU LA FOURNITURE OU L OMISSION DE LA FOU RNITURE DE TOUS AUTRES SERVICES, RENSEIGNEMENTS, LOGICIELS, ET CONTENU QUI S Y RAP PORTE GRCE AU LOGICIEL OU PROVENANT AUTREMENT DE L UTILISATION DU LOGICIEL OU AUTR EMENT AUX TERMES DE TOUTE DISPOSITION DE LA PRSENTE CONVENTION OU RELATIVEMENT UN E TELLE DISPOSITION, MME EN CAS DE FAUTE, DE DLIT CIVIL (Y COMPRIS LA NGLIGENCE), D E RESPONSABILIT STRICTE, DE VIOLATION DE CONTRAT OU DE VIOLATION DE GARANTIE DE M ICROSOFT OU DE TOUT FOURNISSEUR ET MME SI MICROSOFT OU TOUT FOURNISSEUR A T AVIS DE LA POSSIBILIT DE TELS DOMMAGES. LIMITATION DE RESPONSABILIT ET RECOURS. MALGR LES DOMMAGES QUE VOUS PUISSIEZ SUBIR POUR QUELQUE MOTIF QUE CE SOIT (NOTAMMENT, MAIS SANS LIMITATION, TOUS LES DOMMA GES SUSMENTIONNS ET TOUS LES DOMMAGES DIRECTS OU GNRAUX OU AUTRES), LA SEULE RESPON SABILIT DE MICROSOFT ET DE L UN OU L AUTRE DE SES FOURNISSEURS AUX TERMES DE TOUTE DI SPOSITION DE LA PRSENTE CONVENTION ET VOTRE RECOURS EXCLUSIF L GARD DE TOUT CE QUI P RCDE SE LIMITE AU PLUS LEV ENTRE LES MONTANTS SUIVANTS : LE MONTANT QUE VOUS AVEZ REL LEMENT PAY POUR LE LOGICIEL OU 5,00 $US. LES LIMITES, EXCLUSIONS ET DNIS QUI PRCDENT (Y COMPRIS LES CLAUSES CI-DESSUS), S APPLIQUENT DANS LA MESURE MAXIMALE PERMISE P AR LES LOIS APPLICABLES, MME SI TOUT RECOURS N ATTEINT PAS SON BUT ESSENTIEL. moins que cela ne soit prohib par le droit local applicable, la prsente Convention est rgie par les lois de la province d Ontario, Canada. Vous consentez la comptence des tribunaux fdraux et provinciaux sigeant Toronto, dans la province d Ontario. Au cas o vous auriez des questions concernant cette licence ou que vous dsiriez vo us mettre en rapport avec Microsoft pour quelque raison que ce soit, veuillez ut iliser l information contenue dans le Logiciel pour contacter la filiale de Micros oft desservant votre pays, ou visitez Microsoft sur le World Wide Web <http://ww w.microsoft.com>. EULAID:WNET_RM.0_SUPTOOLS_STD_EN