Ricoh Error Codes Ricoh photocopier/printers error codes can be divided into three levels (A, B,C).

The A level codes have high risk and involve the fusing unit problems. The machine operation is disabled. Only a service engineer should reset and repair this error. The B level errors are caused by one or more specific units. The machine operates as usual, excluding the related units. The C level errors have no effect on machine operation except to display a warning on the control panel. Error levels can be checked in service manuals under troubleshooting section. SC543, SC545 codes: SC543, SC545 are most common errors in Ricoh products. These errors indicate a problem in fixing temperature or thermistor. It is strongly recommended to call an authorized technician to reset and fix this problem because defected parts must be replaced/repaired before resetting these errors otherwise it may result in fire or other damages. Error Code List: Ricoh error codes are generally categorized into 9 categories. Each category starts with a unique number starting from 1 to9. A brief description is given below: (a). 1xx Series (Scanning Related Problems) SC 101 SC107 SC120 SC121 SC 122 SC 123 Sc 124 SC 125 SC 126 SC 127 Sc 128 SC 129 Sc 130 SC 131 SC 142 SC 143 SC 144 SC 150 SC 170 SC 171 SC 173 SC 174 SC 181 SC 183 SC 184 SC 191 SC 192 SC 193 SC 194 SC 195 SC 196 SC 197 SC 198 SC 199 Exporsure Lamp error Scanner Lamp Regulator Malfunction Scanner Home position Error Scanner home position error 2 Scanner home position error 3 Scanner home position error 4 Scanner Motor encoder signal error Scanner motor speed error1 Scanner motor speed error2 Scanner motor encoder rotating direction error Scanner motor start error Scanner motor speed control error SBU defective error/ Scanner start abnormal F-Gate Asserted during shading White level detection error SBU Auto adjust error SBU Connection error Scanner ROM Mismatch Scanner DA1 Abnormal/Video processing Scanner DA2 abnormal Scanner Lamp regulator adjustment error Scanner DA2 abnormal CIS Lamp abnormal CIS auto adjustment error CIS Transmission error Bar Code Scanning error Automated SBU adjustment error/Bar code number is different Image Transfer Error SBU White level detection DF Gate Assert error DF Gate Negate error DF Gate Error Memory card error DF Scanning finish error

Troubleshooting Tips: SC101:Exposure Lamp error:

Exposure Lamp defective Check exposure lamp connections and the stabilizer board.

Dirty scanner mirror or scanner mirror out of positions. SBU board defective

SC143:SBU white/black level correction error:

Exposure lamp defected. Dirty white plate. BICU Board defective

SC198:Memory address error:

The firmware program of the engine and the controller do no match. Controller Board defective

(b) 2XX Series For Laser Unit Problems Code Possible Cause SC201 Polygon Motor SC220 Laser Sync Detect SC221 Scan length detection SC240 LD Power Supply Excessive SC260 HP Sensor SC261 HP Sensor not turning off SC285 Line position Error In some models (AF 2015 etc) 2xx error series does not exist. (c) 3xx and 4xx Series Image Development Problems. SC320 SC322 SC324 SC325 SC328 SC330 SC343 SC344 SC364 SC365 SC366 SC371 SC372 SC373 SC401 SC402 SC403 SC405 SC420 SC430 SC440 SC441 SC457 SC460 SC461 SC490 Polygonal mirror motor Laser synchronization LD Drive current over Magnification Correction LD Unit Home Position Error2 LD Unit no initial setting Yellow Sleeve Motor Lock Magenta Sleeve Motor Lock Hard Disk Drive Image Storage Address Error Hard Disk Bad Sector Maximum Yellow TD Sensor Detection Error Cyan sensor Detection Error Magenta TD Sensor Detection Error Transfer Output Abnormal Transfer Roller Leak Transfer Belt Position Sensor Transfer Belt Position Abnormal Cleaning Motor Lock Quenching Lamp Main Motor Lock Development Motor Lock Image Transfer Belt Cleaning Unit Position Error Thermistor1 Temperature Thermistor2 Toner Supply Motor Leak Exhaust Fan Motor Lock Main Fan abnormal Transfer Bias Paper Attraction Roller Bias Leak

Troubleshooting Tips: SC302:Charge Roller Current leakage

Clean the machine well. Charge roller damaged. Poor connection of the PCU

SC392:Toner density sensor initial setting is not performed correctly.

No developer Developing roller does not turn. Development roller coupling gear is not correctly attached. Poor connection of PCU ID sensor defective

SC402: Transfer roller lead error 2

High voltage supply board defective Transfer/Separation unit set incorrectly Transfer roller damaged

(d)

5xx

Series

For

Paper

Feed

and

Fusing

Problems

Code SC500 SC501 SC502 SC503 SC504 SC505 SC506 SC507 SC508 SC509 SC510 SC511 SC515 SC516 SC520 SC521 SC522 SC524 SC530 SC531 SC541 SC542 SC543 SC544 SC545 SC546 SC547 SC548 SC550 SC551 SC552 SC553 SC554 SC555

Possible Causes Main motor/transport motor lock/Fusing motor error Drawer 1 lift motor malfunction 2nd or 1st tray lift motor malfunction Drawer3(or 2nd) lift motor error Drawer 4 or 3rd lift motor malfunction LCC Tray malfunction Paper tray motor lock LCT main/feed motor lock Rear fence drive motor Drawer 3 LCT right fence error LCT lower limit error LCC motor lock Drawer left guide drive motor error, Tandem rear fence motor error Drawer 1 side guide motor error Paper tray error/Duplexer jogger drive motor error Duplexer jogger driver motor error 2 Duplex-Side fence jogger HP error Duplex-End fence jogger HP error Bypass feed motor lock/fusing fan motor error Fuser/Duplexer reversing motor error Fuser thermistor open/ Hot Roller thermistor open Fuser Temperature warm-up error Fuser overheat error1 Hot roller fusing lamp lower limit temperature detected Fuser lamp overheat error 2 Fuser ready temperature malfunction Zero cross signal malfunction/ Fusing temperature does not increase Fusing installation error Fusing web end Pressure roller thermistor open Pressure roller warm up error Pressure roller overheat Pressure roller low temperature abnormal Pressure roller ready temperature abnormal

SC557 SC558 SC590 SC591 SC592 SC599

Pressure roller temperature does not increase Zero cross signal abnormal Exhaust/Fusing fan motor error/used toner collection motor error Toner supply motor error Toner bank motor error Copy exit tray motor lock

Troubleshooting Tips: SC500:Too much load on the drive mechanism

Some gears or other rotating parting has been jammed. Developing unit is over toned. Main motor or its driving board is defective.

Before replacing motors or sensors, first check the mechanical load. SC 541:Fusing thermistor open:

Machine is plugged into low line voltage. Fixing thermistor is defective or out of position. Some loose connection Power Supply board defective

SC590:Left exhaust fan motor error

Loose connection of the exhaust fan motor. Too much dust in the fan causing too much load on the motor driver.

(e) 6XX: Communication errors Code SC600 SC634 SC636 SC696 Possible Cause Communication Error Between Main Control and Operation Panel Boards Key/ Card Counter Device Error Communication Error Between BICU & Paper Feed Control PWA Communication Error Between Engine Boad and Finisher

Troubleshooting Tips: SC621:ADF connection error

An incorrect ADF is installed on the machines. The connector of the ADF is removed while the machine is in the energy save mode.

(f) 7XX: Peripherals Problems Code SC700 SC702 SC703 SC704 SC705 SC721 SC722 SC727 SC728 SC733 SC760 SC770 Possible Cause RADF Original Pickup Malfunction RADF Feed Motor Lock RADF Transport Motor Lock RADF Original Exit Motor Lock RADF Bottom Plate Motor Sorter Bin Motor Finisher/Sorter Jogger Motor Finisher Stapler Rotation error Finisher paper stack height error Finisher Lower Tray lift Motor ADF Gate Abnormal Display Editor Abnormal

Troubleshooting Tips: SC700:ADF pickup problem

Home sensor is defective

ADF board or pickup roller mechanism is defective.

SC733:Finisher lower tray lift motor

stack height sensor or lower tray limit sensor may cause this problem

(g) 8XX: Controller Errors Code SC800 SC804 SC818 SC819 SC820 SC855 SC857 SC868 SC870 Possible Cause Startup Without Video output End Startup Without Video Input End Watchdog Error, Software Malfunction Kernel Mismatch, Download Firmware again Self Diagnostic Error,Download Firmware again Wireless LAN card problem detected USB Interface Error Detected Incorrect Data is detected in the SD card Address Book Data stored on the hard disk was abnormal

Troubleshooting Tips: SC 826:Self diagnostic error: NVRAM on the controller board is defective and must be replaced. SC855:Wireless LAN card error

Poor Connections between LAN card and the printer Defective controller board. Defective wireless LAN card.

Disclaimer: Please note that this detail is just for information. Do not try to repair a machine if you are not a qualified technician. Technicians should also not take this information as a substitute of technician manuals.