Job Description

IT Compliance & Governance Consultant-703061 Description

Apply deep and broad technical background and knowledge of industry trends to operate several critical or high risk technology areas/customer groups. Integrate technical knowledge and business understanding to create superior solutions for HP and for customers. Mentor/consult with team members, other organizations, customers, and vendors on complex issues. Incident Management: Resolve technical and some business incidents independently. Mentor/assist less-experienced team members on complex incidents. Escalation Management: identify, mange, and lead escalations through L4. Work with others to help manage escalations through L5. Problem Management: Proactively and reactively look for solutions to prevent complex problems from occurring across teams/technologies. Change Management: Independently review and verify changes/solutions of high complexity and risk to meet customer and/or trade/HP Information Technology (HPIT) infrastructure needs. Lead or participate in a Change Advisory Board or Technical Advisory Board. Patch and Security Management: Provide input to security policies. Proactively monitor the environment for patch compliance. Analyze patches for compatibility with each customer or internal infrastructure environment. Approve patch and security changes. Configuration Management: Ensure Configuration Management Database (CMDB) entries are complete and accurate. Solution Design: Apply HP solutions or, when justified by business needs, create solutions to meet highly complex customer and/or trade/HPIT infrastructure needs. Provide feedback to create new HP solution sets. Quality: May provide feedback/influence change in internal and/or vendor-provided products/service offerings. Project Management: Participate, propose, and/or lead complex customer and internal projects, including transformation, across technology/ customers and/or internal businesses/end user's areas. Provide review/advice to projects inside/outside responsibility areas. Customer Relationship Management: Influence with customers and/or internal businesses/end users on a broad range of technical and operational topics. Becoming a trusted advisor to the customers and/or internal businesses/end users. . Develop and grow assigned customers and/or internal businesses/end users account relationships. Teamwork: Lead or work as part of a team, which may be virtual, global, and/or multifunctional, and addressing complex issues. Trusted advisor inside technology area and recognized outside team/technology area. Typically advises or sets direction for: Large customers/groups of customers Global

Qualifications
Education and Experience Required: Bachelor's degree in Computer Science, Engineering, Business, or related field or equivalent work experience. May have Master's degree in related field. Often holds intermediate-level certification(s) in work field. Typically 8+ years of relevant experience Knowledge and Skills Required: Typical skills include: (Expert) in one or more technology sub-areas (strong) understanding of related technologies (strong) Customer Service General Project Management Influencing Others Customer/Vendor Management Business Analysis General Financial Management -Information Security ISO 27001 Critical Competencies to Drive Business Results: Business Execution & Performance Monitoring Actively monitors business performance to ensure effectiveness, adjust strategy as required, and identify investment returns Program Tracking and Reporting Continuously mines program data to assess overall contribution of program to business success

Cost and Budget Management Establishes, tracks and enforces spending parameters to protect HP's business assets, and ensure their effective engagement Operations Building/Process Improvement Monitors, troubleshoots, and improves area-of-control operational processes to ensure optimum performance and practice consistency Outsourcing Methods/Processes Systematically uses Information Technology (IT) Outsourcing Methodology (ITOM) to coordinate activities and communications, and contribute to the achievement of desired results Client/Customer Relationship Building Demonstrates client-sensitive practices within the account(s) and internal gate-keeping within HP to support building strategic trusted advisor status HPS/BU Business Context Understands the market segments sold into, the business challenges addressed by HP Services (HPS)/Business Unit (BU) solutions, and HP's strategy for market penetration HPS/BU Solutions Understands HPS/BU solutions in area-of-responsibility- what they consist of, product roadmaps, key technology concepts, and the competitive landscape in which they are sold HPS Solution Interfaces Understands how services in area-of-responsibility fit within or interface with the sales of other solutions - HPS, other Global/General Business Unit (GBU)s, or HP's partner strategies Change Management Develops methods for supporting innovation and change across the organization Problem Solving Approaches problems in a rational manner using sound strategies that ensure comprehensive understanding and effective resolution

Job - Services Primary Location - Malaysia-Cyberjaya Organization - Enterprise Services EMEA Schedule - Full-time Job Type - Experienced Shift - Day Job Travel - No Recruiter - Michelle Chan Hiring Manager - Michelle Chan Job Grade - PI1 Relocation - No Global Job Level - Expert