Region I Alaminos City Division ALAMINOS CITY NATIONAL HIGH SCHOOL Alaminos City

CITIZENS CHARTER
(in compliance with the requirements of Republic Act No. 9485, Otherwise known as the Anti-Red Tape Act of 2007)

VISION
The Alaminos City National High School envisions to produce individuals imbued with values of a MAKABAYAN and equipped with life skills, as functionally literate, economically productive competent in information communication technology and active participants in global society.

MISSION
Inline with its mission, the school shall provide quality and modernized basic education and lay the foundation of lifelong learning.

FRONTLINE SERVICES
1. Issuance of Form 137 as School Requirement
Schedule of Availability Who May Avail of the Service Requirements : : : Monday Friday, 8:00 A.M. 5:00 P.M. Graduates Request Letter from the School Duration of Activity Under Normal Circumstances 5 minutes

Step

Customer Activity

Service Provider Activity

Person In-Charge Mr. Gene Sagun / Mr. Carlo Agustin / Ms. Ma. Glorinia Navarrete Ms. Ma. Glorinia Navarrete

Present Letter of Request

Get the information of the customer and find the record. Verify data, encode or print from database, get finished document signed by the Principal, log, then issues Form 137

Sign the Logbook and claim the Form 137.

8 minutes

2. Issuance of Form 137 for General Purposes

Schedule of Availability Who May Avail of the Service Requirements : : : Monday Friday, 8:00 A.M. 5:00 P.M. Students and Graduates None

Step

Customer Activity Make a verbal request or file a written request for a certified copy of original Form 137. Provide data such as section and year attended, and proof to identity and vital corrections. Proceed to the Cashier for payment of request Fee: P 20.00

Service Provider Activity Receive and note down request and verifies identity and relation of client to the student, valid proofs, year and last section before exit Issue Official Receipt and receive payment

Duration of Activity Under Normal Circumstances

Person In-Charge

2 minutes

Mr. Gene Sagun / Mr. Carlo Agustin / Ms. Ma. Glorinia Navarrete

2 minutes

Mrs. Olivia Trinidad Aonuevo

Sign the Logbook and claim the Form 137.

Verify data, search for record, encode or print from database, get finished document signed by the Principal, log, then issue Form 137

5 minutes

Ms. Ma. Glorinia Navarrete

3. Issuance of Certification
Schedule of Availability Who May Avail of the Service Requirements : : : Monday Friday, 8:00 A.M. 5:00 P.M. Students and Graduates None Duration of Activity Under Normal Circumstances Person InCharge

Step

Customer Activity

Service Provider Activity

Make a verbal request or file a written request for a Certification of Enrolment, Graduation, Good Moral Character, etc. Provide data as to last Year and Section attended, and proof to identity.

Receive and note down request and verify identity and relation of client to the student concerned, valid proofs, last year and section attended

2 minutes

Good Moral Character Mrs. Florella May Bustria (Guidance Councilor)

Other Certification Mr. Gene Sagun

Claim the requested Certification.

Verify data, search for record, print, get finished document signed by the Principal then issue Certification

5 minutes

Mrs. Ma. Glorinia Navarrete

4. Issuance of 2nd Copy of Diploma

Schedule of Availability Who May Avail of the Service Requirements : : : Monday Friday, 8:00 A.M. 5:00 P.M. Graduates Written Request Affidavit of Lost Form 137

Step

Customer Activity Make a verbal request or file a written request for an original copy or reissue of diploma. Provide data as to last Section and graduation year, and proof to identity and vital corrections. Proceed to the Cashier for payment of request. Fee: P 20.00

Service Provider Activity

Duration of Activity Under Normal Circumstances

Person InCharge

Receive and note down request and verifies identity and relation of client to the graduate, valid proofs, senior section and year of graduation.

2minutes

Mr. Gene Sagun

Issue Official Receipt and receive payment. Verifies data, search for and print. Forward the Diploma at the Division Office for signing then issue the Diploma

2 minutes

Mrs. Olivia Trinidad Aonuevo

Return to claim the requested Diploma.

1 day

Mr. Gene Sagun

5. Enrolment for Freshmen (Regular Class) Schedule of Availability :

Monday Friday, 8:00 A.M. 5:00 P.M. (First Week of May until the start of the School Year)

Who May Avail of the Service Requirements

: :

Elementary Graduates Report Card (Form 138) Certificate of Good Moral Character (from the School Head/Principal of the Elementary School where the enrollee graduated) Duration of Activity Under Normal Circumstances 1 minute

Step

Customer Activity

Service Provider Activity

Person InCharge Enrolling Teacher Enrolling Teacher

Secure enrollment Issue enrollment form forms Fill up enrolment form and submit together Assess and evaluate with the requirements enrolment form to the enrolling teacher.

5 minutes

Take the classification exam on scheduled date. Look for assigned Section and Adviser

Administer the test and checks answer sheets Post student lists per section with their adviser

3 hours

1st Year Section Advisers 1st Year Class Adviser

2 minutes

6. Enrolment for Freshmen (Special Science Class)

Schedule of Availability Who May Avail of the Service Requirements : : : Monday Friday, 8:00 A.M. 5:00 P.M. (First Week of May) Elementary Graduates Report Card (Form 138) Certificate of Good Moral Character (from the School Head/Principal of the Elementary School where the enrollee graduated) Certification as Top Ten Graduate in the Elementary School or Certification as Top Ten Percent (10%) Graduate of Elementary School with 100 or more graduates. Duration of Activity Under Normal Circumstances 1 minute Person InCharge Enrolling Teacher Enrolling Teacher Mr. Jose Ramil Sibun Dr. Cristy Grace Bautista Regional Office Supervisors

Step

Customer Activity

Service Provider Activity

Secure enrollment Issue enrollment form forms Fill up enrolment form and submit together Assess and evaluate with the requirements enrolment form to the enrolling teacher. Take the PreScreening and Interview on scheduled date Take the Final Screening and Written Test on scheduled date Check the result of the screening on the bulletin board Conduct Interview and Pre-Screening Administer the test and check answer sheets Posts list of qualifier and advise nonqualifiers to enroll in the Regular Basic Educ. Curriculum

5 minutes

15 minutes

3 hours

2 minutes

Mr. Jose Ramil Sibun

7. Enrolment for Second Year, Third Year, and Fourth Year

Schedule of Availability Who May Avail of the Service Requirements : : : To be posted Students of Upper Years Report Card (Form 138) Certificate of Good Moral Character (for transferees) Duration of Activity Under Normal Circumstances 1 minute

Step

Customer Activity

Service Provider Activity

Person InCharge Enrolling Teacher Enrolling Teacher

Secure enrollment Issue enrollment form forms Fill up enrolment form and submit together Assess and evaluate with the requirements enrolment form to the enrolling teacher. Post student lists per Look for assigned section with their Section and Adviser adviser

5 minutes

2 minutes

Class Advisers

8. Procedure for Filing of Complaints

Schedule of Availability Who May Avail of the Service Requirements Step Customer Activity Write to the Principal a formal and duly signed letter of complaint citing the person or department office complained about and the specific grievance or grievances on the subject. Prepare any valid proofs and supporting documents and attend a scheduled hearing. : : : Monday Friday, 8:00 A.M. 5:00 P.M. Students / Customers

Duly signed Letter of Complaint Duration of Service Provider Activity Under Person InActivity Normal Charge Circumstances Receive and study the grievance / complaint; consults the person or department office concerned, and issue an Dr. Gloria 5 days invitation to the Reinoso aggrieved and the respondent for a meeting with the grievance committee. Constitute and convene a proper grievance Dr. Gloria committee to meet with 5 days Reinoso the aggrieved and the respondent.

Return for possible follow up hearing and additional witnesses as may be necessary. Attend investigation

Schedule follow up meetings and conduct vital investigations as may be necessary. Prepare report and submit recommendations to proper authority

7 days

Grievance Committee

30 days

Grievance Committee

ALAMINOS CITY NATIONAL HIGH SCHOOL

San Jose Drive, Alaminos City, Pangasinan, 2404 alaminosnhs@gmail.com (075) 654 0230, (075) 552 - 7185