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Media Markt-Saturn seized the migration to Outlook 2010 as an opportunity to offer its 1700 employees a training course. Xylos developed a customized e-learning application for Media Markt-Saturn, teaching users to utilize Outlook as an aid towards efficient time management.
PrOFiLE
The Media-Saturn Group is headquartered in Germany and is known in Belgium and Luxembourg under the name of Media Markt-Saturn. The electronics chain comprises 23 shops, but this number is still growing. Each branch operates as a separate PLC. There are 1700 people employed in the 23 Media Markt-Saturn shops in Belgium and Luxembourg.
The Media Markt-Saturn electronics chain has 23 stores in Belgium and Luxembourg with a combined workforce of 1700 employees. The request for support to aid with time management came from the employees. The request came primarily from a number of department managers in the shops, says Liesbeth De Doncker, Training Officer at Media Markt-Saturn. They play a pivotal role in the commercial success of the shops, as they are simultaneously buyer, people manager and the person in charge of the daily management of the department. When we were looking for a way to help them manage their time more efficiently, we came to the conclusion that if they could use Outlook in all its aspects, it would be a major step in the right direction. Apparently too many emails were being sent back and forth and users had become accustomed to creating separate agenda items, instead of using a recurring agenda item. We decided to take Outlook as our starting point for changing these habits. We called on Xylos to provide our users with an e-learning course that would give them the opportunity to further increase productivity and efficiency.
ChALLEnGE
The request for a tool to increase efficiency came from the staff. Our department managers want to fulfil their commercial role and their role of people manager for 101%. Freedom with responsibility is an important Media Markt-Saturn value; each employee takes control of their own training trajectory. Learning and development is pivotal within Media Markt-Saturns hr policy.
SOLUTiOn
Xylos built an e-learning application for a more efficient use of Outlook, tailored to the needs at Media Markt-Saturn. The application is available online, allowing users access at any time and anywhere via an internet connection. The commitment and motivation have increased due to the interactive elements and a trusted business avatar.
ADvAnTAGES
Available online any time, anywhere Combination of different learning methods Divided into small chapters Learn to work more efficiently More time for other jobs Greater involvement with the company Improved customer services
xylos@xylos.com- www.xylos.com
c a s e s t u dy
What we appreciate in Xylos is their structured, professional approach and their excellent communication. They are creative in finding a solution for our problems. Liesbeth De Doncker, Training Officer, Media Markt-Saturn
xylos@xylos.com- www.xylos.com