STEVE RADUSOVSKY

San Juan Capistrano, CA 92675 steverad2010@gmail.com 949-374-4040

SENIOR LEVEL CLIENT SERVICES | OPERATIONS MANAGER

20+ Years Management and Business Operations / P&L Responsibility / Strategic Planning Logistics & Inventory Management / Resource Assessment / Technology Integration Implementing Long-Term Strategies and Objectives / Budgeting / Negotiations / Project Management People Management / Consulting and Relationship Development

SUMMARY OF QUALIFICATIONS
20+ Years of Operation Experience Budget Management Information Technology Management Multi-Unit Operations Management Vendor Sourcing & Negotiating Risk Management & Control Human Resources Management Facility Management Warehouse Experience Fulfillment Experience Account & Financial Procedure Development Monitoring Financial Performance Factors Government & Commercial Contract Management Project Planning & Development Multimillion Dollar P&L Management Customer Relations & Service Sales, Product, Market Analysis Team Building & Staff Retention Direct Response Management Day-to-Day Operations & Employee Management

PROFESSIONAL EXPERIENCE
INDEPENDENT CONSULTANT 2008 to 2012 SELF EMPLOYED San Juan Capistrano, CA CURRENTLY CONSULTING AS AN OPERATIONS MANAGER 2011 to Sept 2011 DIRECT RESPONSE MARKETING AND ENTERTAINMENT COMPANY Manage Fulfillment Warehouse, Customers and suppliers, Provide Sales and Customer Support, Inventory Levels and New Market Positioning. Responsibilities include: o Manage in-house and outsourced Customer Service Teams o Daily evaluation of operational productivity goals and ensure goals are achieved. o Manage IT Staff o Day to Day Operations of Direct to Consumer Fulfillment o Purchasing and Sourcing of Finished Products and Components o Responsible for Fulfillment Center, Logistics and Operations o Manage Inventory Control Process o Developed operational initiatives to ensure inventory accuracy goals are met. o Verifying the accuracy of required production and inventory reports o Oversee Order Processing and Shipping Operations. o Monitored shipment and loading accuracy. o Handle Returns and Refurbishment o Product Development, Identification, Sourcing, Design, Importation and Formulation o B2C and B2B Sales o eCommerce Management o Direct to Consumer Fulfillment o Merchant Processing, Telecommunications and Sales Forecasting o Administration of Online Purchasing Systems

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Consulted as VP of Operations for a Multi-Company Conglomerate o Duties include Operations, Accounting, Marketing, Sales Off-Shore business team. Consulted with a San Diego software company on a new Social Media Web/Smartphone product o Conducted user requirements analysis and built Use Cases. o Developed Software Requirements Specifications Document. o Built framework for product launch that included Requirements Specifications, Social Media Marketing Strategy, and Venture Capital presentation forecast. o Managed a Product Development Team Consulted as a Chief Operations Officer for a TeleCom Company. o Managed a Call Center, Warehouse, Inventory, Consulting Group, and Service Center o Day to Day Operations of Direct to Consumer Fulfillment o Oversaw all aspects of Human Resources, Sales, Finance, P&L, and Operations o Utilized QuickBooks for all accounting operations o Managed Administration, Supply Chain Management and Purchasing Functions o Increased revenue by 38% Consulted with a Multi-State Startup Software Company on a Web Loyalty Rewards Application. o Conducted user requirements analysis and built Use Cases o Developed Software Requirements Specifications Document o Built framework for product launch that included Requirements Specifications and Marketing Strategy. o Developed Data Warehouse and Reporting metrics PRESIDENT/CEO 2002 to 2008 LOYALTRAK, INC. Irvine, CA A CRM software products company with 15 employees and $3 million annual revenue. Developed a Business to Consumer Relationship Management software application Company. Implemented new product development model utilizing onsite and offshore development teams. Oversaw all P&L business and operational functions for a company offering a new CRM product. Conducted Planning, monitoring and managing actual performance against operational portions of the budget. Daily evaluation of operational productivity goals and ensure goals are achieved. Spearheaded strategy, and execution of business operations that addressed vertical market opportunity utilizing software and hardware solutions. Software Release Management for timely release schedule. Conducted due-diligence marketing research with industry experts and potential customer executives on new CRM product market viability, including designing functional specifications. Developed and implemented strategic marketing plans, established marketing and sales objectives, prepared sales forecasts; trained sales and marketing teams and managed project resource costs. Created new product pricing for direct and distributed models. Managed product releases. Launched new CRM product offering and generated a revenue producing customer base. Developed a Radio Frequency Interface. PRESIDENT/CEO 1987 to 2002 4GL SOLUTIONS, INC. Irvine, CA A Software IT Consulting Company with 100+ employees and locations nationwide. Over $10 million annual revenue

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Developed Business Intelligence Startup Company. Held full responsibility for P&L bottom-line issues, long-range strategic planning, vendor relationships, customer relationships, software development processes and employee/subcontractor resources. Daily evaluation of operational productivity goals and ensure goals are achieved Planning, monitoring and managing actual performance against operational portions of the budget. Built, managed and provided technical leadership to a Professional Service Organization including creating business plans, budgets, service descriptions and organization structure of regular full time and temporary workers. Implemented customer sales and consumer reporting systems. Developed and implemented long-term strategies and objectives that supported the companys vision, mission, values and long-term objectives. Directed consultant engagements including scheduling, assigning tasks, motivating resources, mentoring and removing barriers to success. Provided cross-functional direction for all senior management, and 90 Consultants. Liaised closely with C-Level Executive Customers to provide strategic direction, recommend appropriate products and services, and built relationships. Developed/Supervised RFPs, RFIs, proposals, SOWs and presentations to clients. Supervised the completion of requirement definitions, functional specification, system and technical architecture definitions, implementation, system testing and development. Created and continually improved repeatable implementation plans consistent with the operating objectives. Identified new technologies/markets and designed training programs for consultant staff members. Managed Offshore Development Teams. Improved productivity while reducing staffing and operation costs by 33%. Developed and maintained strong relationships with major vendor including IBM, Microsoft, Hyperion, Oracle, Business Objects, Cognos, Novel, and Ingram Micro.

EDUCATION AND TRAINING

BACHELOR OF SCIENCE IN BUSINESS WITH EMPHASIS IN INFORMATION SYSTEMS UNIVERSITY OF SOUTHERN CALIFORNIA PROFESSIONAL DEVELOPMENT

Vendor Training: Ralph Kimball University, IBM, Microsoft, Hyperion, Business Objects, Cognos, Novel, Oracle, Eagle Scout TECHNICAL SKILLS Operating Systems: UNIX, AIX, Windows, Palm OS Database / Software: DB2, SQL Server, Oracle RDBMS, Microsoft Office, Hyperion, Cognos, Business Objects, J2EE, Tivoli, Visual Basic, .Net, ASP.Net, CA-Application, Development, CADatabase Management, FOCUS, SQL, HTML RDBMS, Web- Client/ Server, OLAP, Business Intelligence, Data Warehousing, Data Mining, QuickBooks, EDI Network Systems/Application Servers/Network Configuration/Framework: WebSphere, TCP/IP, IIS Web Server, ITIL, SDLC, OD, Project Management, SOA,RFID Key References and Projects Available upon Request