Lost Card/Replacement In case your M-PESA PrePay Safari Card is lost /stolen , you must immediately report the

loss by calling up I&M Banks 24 hour call centre 254-20-3221000 and ask them to hotlist the card. You can also hotlist/block the card yourself by logging on to your card account with your card number and I-Pin at www.imbank.com online services PrePay card section. You can request for a replacement card by calling up 254-20-3221000. Loading Limits Minimum load amount Kshs 500 per load Maximum Card holding amount Kshs 500,000. PrePay Card online transaction activation

M-PESA PREPAY SAFARI CARD

USER GUIDE

For any queries, call I&M BANK 24hr call centre

www.imbank.co.ke

+254 20 3221000

PrePay cards button

Card No. Password (IPin) IN CAPS Logs you into your PrePay account

E-Commerce Button Click on it to view the e-commerce details

The only Visa card that you can top up with your phone.

E-Commerce activation. Activate the card for a period that you want to use on the internet (DD/MM/YY) and the amount per transaction.

Submit

M-PESA PREPAY SAFARI CARD-USER GUIDE

EXPAND your M-PESA usage - load funds from your M-PESA on to a Visa Card and use it in millions of ATMs and shops countrywide and worldwide. What is the M-PESA PrePay Safari Card? It is an international PrePay VISA card that needs to be pre-loaded with funds, in Kenya Shillings, that can be used to withdraw cash in any currency from over 1.6 million Visa ATMs worldwide as well as to make purchases at over 28 million VISA branded shops and other merchant outlets worldwide. The M-PESA PrePay Safari Card can be subsequently reloaded for continued usage through M-PESA and residual balances can also be refunded at any I&M Bank branch. What are the benefits of the M-PESA PrePay Safari Card? Everyone can get one; Anyone who has a Safaricom telephone line with M-PESA facility and is at least 18 years old can apply for this card. Easy load & reload; you can load and reload your card simply through your M-PESA. Better than a credit card; you cant spend money you dont have. Saves you money; There are never any late payment fees, ledger fees or over the limit fees. International ATM usage ; This is a VISA and KENSWITCH branded card that is accepted both locally and internationally on all VISA/KENSWITCH branded ATMs. Online Internet usage; This card can be used to conduct online internet transactions such us purchases, payments etc. Manage your money anywhere; Monitor your card expenses, check your balance etc over the Internet. Just go to www.imbank.com online services and log into PrePay cards SMS Alerts; `Receive an SMS alert anytime you use the card. Convenience; Safer, cheaper and more convenient than carrying cash. You can de-activate the card after making your purchase online.

How do I get and use the M-PESA PrePay Safari Card? The M-PESA PrePay Safari Card Kit can be purchased from any Safaricom outlet or I&M bank branch countrywide. All you need to get this card is a copy and original National Identity Card/Passport and a filled up application form. The M-PESA PrePay Safari Card Kit contains a ready to use Visa Card with a sealed Pin cover containing the Pin number for using the card at any Visa ATM machine as well as an I-Pin number for accessing the card account information through the internet website www.imbank.com and this User Guide. The Pin number will be required for making withdrawals from ATMs. You must memorize your Pin and I-Pin and never write it down or share it with anyone else. On purchase of the M-PESA PrePay Safari Card Kit, you will need to activate it by loading the card with the desired amount from your M-PESA to Paybill 541 541. How do I monitor the expenses and available balance in my card? At any point of time, you can obtain complete information on the available balance and transactions done in your card through accessing your card account from the website www.imbank.com . Just go to online services section and log into PrePay cards. Your M-PESA PrePay Safari Card Kit will include the I-Pin required to log on to your card account, along with your Internet Login ID ( i.e. your M-PESA PrePay Safari Card 16 digit number e.g. 0000 1111 2222). You may also get the same information by calling up I&M Banks 24 hour call centre 254-20-3221000. Reloading Your M-PESA PrePay Safari Card As you use your Card , the balance available from the loaded amount will accordingly reduce. You can reload to replenish the funds balance in your M-PESA PrePay Safari Card in the following way: Go to your M-PESA menu

Select Pay Bill from your M-PESA menu Enter the Business Number 541 541 (indicated on the back of the card) Under Account Number enter the 16 digit number of the M-PESA VISA PrePay Safari card Enter the amount you wish to pay (between KShs. 100 35,000) Enter your M-PESA PIN. Confirm that all the details are correct and press OK Your will receive a confirmation SMS from M-PESA immediately. Your M-PESA VISA PrePay Safari card will be updated real time Refunding your M-PESA PrePay Safari Card You can claim refund of any outstanding balance in your card by visiting any I&M Bank branch and filling a refund form with the required identification documents. What are the charges payable? The current charges, subject to change from time to time at I&M Banks discretion, are as follows: Charges
Card Kit Initial Load fee Minimum Load Amount Reload Fee Annual Fee must be more than Kshs 250). Card Replacement Fee Cash withdrawal I&M Bank and Kenswitch ATMs Other bank VISA ATMs in Kenya All VISA ATMs outside Kenya Balance inquiry I&M Bank and Kenswitch ATMs Other bank VISA ATMS in and outside Kenya Each SMS alert(for registered cards) POS/PDQ/Online transaction national and international Nil Kshs 50 Kshs 5 Nil Kshs 30. Kshs 100. Kshs 250. Kshs 250. Kshs 250. Kshs 250. KShs 500.* Kshs 125. Kshs 250.

Refund Fee 1% of the amount being refunded( Amount to be refunded

* Minimum balance to be maintained in the card account at all times is Kshs 250.