Choose the best answer! 1. Receptionist : Can I help you, Mr. Burton? Guest : for next month on tenth.

. Would it be possible? Receptionist : I am sorry, Sir. Our hotel is fully booked. Guest : Oh, thats too bad. a. Youd like to make a reservation c. Id like to make a reservation b. Id like to arrange a travel d. I wan to make a journey 2. Woman : Good morning. Can I help you, Sir? Man : for tomorrow. Can we get one with view to the sea? Woman : Certainly, Sir. a. Id like to reserve a room c. I need a table for two b. I hope you can help me d. Id like to rent an apartment 3. Travel agent : May I help you? Nick : Yes. , please? Travel Agent : Of course. Could you give me your booking code? a. Can I pay my bill c. Can I book a seat to Solo b. Can I have my ticket issued d. Can I reserve a ticket to Solo 4. Fariz : Id like to book a room, please. Alam : Certainly. Fariz : On 17 December, if possible. a. When would you like to stay? c. When will you be available? b. Would you like single or double? d. Would it be OK to have an en-suite? 5. Caller : Good morning, this is Mrs. Ridwan. Id like to book a single room from 23th to 26th of September? Voice : Just a moment, Yes, we have it for the period required. a. Ill have you a message. c. Ill check it first. b. What can I do for you? d. Ill put you through : Ive already made a reservation for this week. May I know my reservation number, please? Receptionist : All right, Caller : Its under the name Reyna Chaniago. a. Who is speaking? c. Can I have your number? b. Who made the reservation d. May I know your name, please?

6. Caller

7. Kifa : Mulia Travel. Can I help you? Mr. Ali : a. Could I book 2 tables, please? b. Can I have a glass of orange juice?

c. Can I reserve two single rooms? d. Could I make a reservation for Singapore today?

8. Hasan : Excuse me, on May 15 and 16. Is it available? Receptionist : Im sorry, Sir. Im afraid our hotel is fully booked at that time. a. Id like to book a ticket c. Id like to reserve a room b. I need to order a birthday cake d. I need to confirm about my reservation 9. Mr. Danang : I want to book a single room face the swimming pool. Is it available? Mrs. Mini : . Mr. Danang : Oh, bad. a. Yes, you can book here c. Of course. You can order it here b. I am sorry, Sir. All rooms are fully booked d. Of course not. 10. Pungkas : Can I reserve a table? Fatma : . a. Whats your name? b. Can I help you?

c. Of course. There is a single room d. Yes. Please.

11. Receptionist Caller Receptionist

: Ros-In Travel Agent. What can I do for you, Sir? : Yes. I would like to book two tickets to Medan for Saturday. ? : Ehm. Saturday morning to Medan. We are so sorry. We dont have it. What about Saturday night. Well move at 11 p.m. a. Can you help me c. What about Saturday night travel b. Do you have it d. Thank you for your help

12. Operator : Marina Beach Hotel. Can I help you? Caller : I want to change my reservation. Is it okay? Operator : a. Just say your ID and reservation number. Ill handle it. b. Yes. You can make a reservation. Can I have your name? c. Of course. You have to change it as soon as possible. d. Im sorry, Sir. Youve got the wrong number. 13. Receptionist : Good morning. Garage Restaurant. Can I help you? Caller : for two tonight. Receptionist : Certainly, Sir. May I have your name, please? a. I want to buy a table c. Id like to make a table b. Let me reserve a table d. I want you to book a table 14. Guest : Can I have two tickets for the final basketball game tomorrow? Receptionist : Certainly, Sir. a. What kind of sport tickets do you want? b. Its twenty thousand rupiahs for all tickets. c. Playing football is also my favorite hobby. d. The final game will be hold here tomorrow. 15. Man Woman : Good evening. for a group of 8, under my name, Andrianto. : Andrianto? Im sorry. I dont see your name in the list. What time was the reservation? Man : 7.00 p.m. I called on Wednesday and spoke to the owner, Mrs. Tya Riadi. a. May I reserve c. I have a reservation b. I can book d. May I visit