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April 15, 2011

The Forrester Wave: Enterprise Architecture Management Suites, Q2 2011


by Henry Peyret and Tim DeGennaro for Enterprise Architecture Professionals

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For Enterprise Architecture Professionals

The Forrester Wave: Enterprise Architecture Management Suites, Q2 2011


Mega international, Troux Technologies, Software AG, And Alfabet lead This upcoming category
by Henry Peyret and Tim DeGennaro with Alex cullen and Mackenzie cahill

April 15, 2011

ExEcuT i v E S u M MA ry
Forrester evaluated 10 of the leading enterprise architecture management suite (EAMS) vendors across 89 criteria and found that Mega International (Mega), Troux Technologies, Software AG, and alfabet are Leaders, collectively offering the most-advanced EA tools evolving into the new EAMS market. This market is still being defined, and several other vendors Metastorm, IBM, Casewise, and Avolution have started transitioning from second-generation EA tools to EA management suites. These four vendors are Strong Performers excellent choices to consider, particularly for firms with IT governance processes that are still maturing. The risk of disappointment when adopting an EAMS is still relatively high, and adopting a second-generation EA tool that allows expansion to additional stakeholders while the tool evolves can represent a safer approach for many organizations. The Salamander Organization is also a Strong Performer; it delivers a toolbox and services to build your own EAMS, providing another safe option. Despite its recognized leadership in second-generation EA tools supporting ArchiMate and TOGAF, BiZZdesign has not yet started the journey toward offering an EAMS, though it is still a good choice for traditional EA approaches.

TAbl E o F co nTE nTS


2 Is The EA Management Suite The Next Center Of The IT Management Universe? 3 EA Management Suite Evaluation Overview 5 No Vendor Has A Complete Offering Although Some Are Close 8 Vendor Profiles 12 Supplemental Material

n oT E S & rE S o u rcE S
Forrester conducted scenario-based evaluations and user company interviews to evaluate 10 vendors: alfabet, Avolution, biZZdesign, casewise, ibM, Mega international (Mega), Metastorm, Software AG, The Salamander organization, and Troux Technologies.

Related Research Documents best Practices: implementing An EA Management Suite February 10, 2011
The Evolution From EA Tools To EA Management Suites September 21, 2010

2011 Forrester Research, Inc. All rights reserved. Forrester, Forrester Wave, RoleView, Technographics, TechRankings, and Total Economic Impact are trademarks of Forrester Research, Inc. All other trademarks are the property of their respective owners. Reproduction or sharing of this content in any form without prior written permission is strictly prohibited. To purchase reprints of this document, please email clientsupport@ forrester.com. For additional reproduction and usage information, see Forresters Citation Policy located at www.forrester.com. Information is based on best available resources. Opinions reflect judgment at the time and are subject to change.

The Forrester Wave: Enterprise Architecture Management Suites, Q2 2011


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IS THE EA MANAGEMENT SUITE THE NEXT CENTER Of THE IT MANAGEMENT UNIVERSE? Could the EA management suite be the next center of the IT management universe? Its a provocative question. Forrester does not believe that an absolute answer exists; however, at the same time, we must recognize that EAMSes IT planning and governance, risk, and compliance (GRC) capabilities are becoming an increasingly important piece of the IT management puzzle, particularly considering EAMSes link to the industrialization of IT along with project portfolio management (PPM) and business service management (BSM) packages. Forrester recognizes several drivers that at least legitimize this question:

An EAMS supports a broader set of roles outside the EA group. EAMSes provide support to

numerous IT and business roles, such as the CIO, the project management office (PMO), heads of development and operations, IT strategists, risk managers, and IT procurement, among others.

An EAMS centralizes the most-strategic information on IT and the business. EAMS artifacts

are expanding from data, process, and organizational models into budgets, strategies, risks, and other information categories. Often other applications such as asset management, BSM, PPM, or application portfolio management (APM) tools are already collecting these artifacts, but the EAMS connects all of these to provide additional viewpoints, impact analysis, or simulation to the new EA stakeholders previously described.

BSM and PPM failed to become the center of IT management universe. Many PPM and BSM
projects achieved only relative success and some failed. This fact as well as the momentum around IT planning and road mapping are signs that the focus for the industrialization of IT is reorienting toward EAMS.

The EA Management Suite Market Is Still In Definition Even though vendors such as alfabet started to address this new market for EA tools 10 years ago, joined by Troux Technologies about five years ago, the market remains in a stage of definition. Every player will try to shape this new market by putting forward its strengths. Examples include Mega linking its EAMS to governance, risk, and compliance, IBM taking a modular approach to EAMS adoption, and Software AG linking its EAMS to service-oriented architecture (SOA) platforms. Many EA buyers do not yet see this shift and continue to seek the usual second-generation EA tools, focusing on familiar criteria such as metamodel customization. They often shift their thinking when they recognize the difficulty of addressing management concerns using only data and process models. Only then do they recognize the value EAMSes can add via capabilities such as campaignbased surveys; automated data-quality checking; new analysis capabilities, including system or throughput simulations; risk assessments; and support for governance processes to help accelerate decision-making.

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This market still needs evangelization; many of the second-generation vendors have not done a great job positioning these new needs to customers in order to help them move to the next generation. As a result, we see a huge percentage of customer churn in which many customers prefer to change tools rather than ask their existing vendor how it could accompany them along their journey toward EAMS. EA MANAGEMENT SUITE EVAlUATION OVERVIEw To assess the state of the EAMS market and see how the vendors stack up against each other, Forrester evaluated the strengths and weaknesses of top EAMS vendors. Criteria Emphasized Supporting EA Stakeholders After examining past research, user need assessments, and vendor and expert interviews, we developed a comprehensive set of evaluation criteria. We evaluated vendors against 89 criteria, which we grouped into three high-level buckets:

Current offering. Within this category, we evaluated how well the offerings help stakeholders

achieve their objectives as well as products information collection capabilities, publishing and reporting capabilities, templates, change management capabilities, and product architecture.

We divided the current offering criteria into two parts. The first part focuses on the stakeholder roles supported the CIO, the PMO, EA, and others along with their most typical objectives and the features they need in order to achieve those objectives. Forrester deems that these criteria cover 80% of stakeholders needs. Forrester chose to prioritize by role to: 1) simplify our readers weightings customization by emphasizing the roles most organizations would most like to involve in the EA program; 2) make the new criteria easier for customers to understand; and 3) allow for deeper comparisons among vendors that present features and capabilities completely differently. This approach accentuates products differences but allows comparisons because we scored most criteria based on how different vendors were able to address them rather than based on specific items of functionality. In addition, Forrester adjusted some scores based on the vendors ability to demonstrate the feature through screenshots or during its demo. For optimal analysis, product evaluators should compare the score explanations for multiple vendors for each criterion. The second part of the evaluation follows the typical criteria organization around products features and functions, as these other requirements are difficult to attribute to roles and thus did not fit into our role-based categorization approach. This second set of criteria does not illustrate the substantial differences between vendors that we were able to highlight using the previous set of criteria; every vendor would have been a Leader based only on these criteria.

Strategy. We evaluated vendors product strategy, strategic alliances, and corporate strategy.

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Market presence. We evaluated vendors installed base of customers, revenue over the past four
finding 10 Vendors Already Playing In The EAMS Market Is Difficult

quarters, revenue growth over the past four quarters, and product and support delivery footprint.

Forrester evaluated 20 vendors before narrowing the list down to the 10 included in this assessment: alfabet, Avolution, BiZZdesign, Casewise, IBM, Mega, Metastorm, Software AG, The Salamander Organization, and Troux Technologies. Each of these vendors has demonstrated potential to serve the EAMS market by (see Figure 1):

Providing value-add oriented toward EA stakeholders outside the EA team. Forrester asked

each of its potential participating vendors to provide a preliminary list of EA stakeholder roles that it believes its product supports as well as an associated set of dashboards serving these roles. We chose the vendors with at least three roles supported.

Demonstrating some international presence. If it is to have a chance for success, an EAMS

implementation requires strong vendor support through service and methodology. Therefore, we asked vendors to demonstrate an international presence not only on the sales side but also on the service side.

figure 1 Evaluated vendors: Product information And Selection criteria


Vendor alfabet Avolution BiZZdesign Casewise IBM Mega International Metastorm Software AG Product evaluated planningIT Abacus BiZZdesign EA tool suite Corporate Modeler Suite Rational System Architect Mega Suite Metastorm Enterprise ARIS Platform Product version evaluated 6.0 3.3 3.0 2009.2 R2 11.4 2009 SP4 6.2 7.1 2010 9 Vendor selection criteria The vendor provides value-add oriented toward EA stakeholders outside the EA team. The vendor demonstrates some international presence.
Source: Forrester Research, Inc.
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Version release date Q2 2010 Q2 2010 Q4 2010 Q4 2009 Q2 2009 Q3 2009 Q1 2010 Q4 2010 Q1 2010 Q3 2010

The Salamander Organization MooD Platform Troux Technologies Troux

The Forrester Wave: Enterprise Architecture Management Suites, Q2 2011


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NO VENDOR HAS A COMPlETE OffERING AlTHOUGH SOME ARE ClOSE The evaluation uncovered a market in which (see Figure 2):

There is no one vendor that covers all roles completely. Each vendor has its strengths and

some weaknesses. Thus, its not surprising to see customers adopting two EA products to complement each other and fill gaps. Some combinations we see often are a best-of-breed second-generation EA tool such as ARIS or Metastorm on one side completed by an EAMS such as Troux Technologies or alfabets offering. As more vendors such as Mega, IBM, Software AG, and Metastorm are developing a strategy and features to join the EAMS market, Forrester predicts that this multivendor approach will diminish as vendors complete their coverage.

Mega, Troux Technologies, Software AG, and alfabet lead the pack. These vendors lead the

pack primarily because they have no big or overly important holes in their coverage. They also demonstrate some best-of-breed features, such as GRC for Mega, APM and PPM for alfabet, process and performance for Software AG, and APM and standards management for Troux Technologies.

Metastorm, IBM, Casewise, Avolution, and The Salamander Organization follow. These

Strong Performers offer competitive options, and each of their products could offer an organization a better alternative to the Leaders offerings if the product better serves the organizations EA stakeholder audience. If you need an EAMS that primarily targets enterprise architects and a few other EA stakeholders, such as process and business analysts, Casewise and Metastorm are strong offerings. If you need an EAMS that primarily targets solution and project architects, you should consider IBM Rational System Architect (RSA). Avolution is particularly good for EA teams with multiple scenarios and for infrastructure and operations architects. Government defense agencies should consider The Salamander Organization.

BiZZdesign is focused on a different market. BiZZdesign represents a strong player in the

second generation of EA tools but has not yet decided to follow the EAMS vision. Scoring which was directed toward the EAMS vision reflects this. For the numerous customers who are not yet mature enough to adopt an EAMS and want to stick with a simpler and less risky approach, BiZZdesign is a very good fit to serve the EA team in its architecture responsibilities, though it does not focus on serving external roles. BiZZdesign qualified for this wave by showing interesting dashboards for EAs that had the potential to serve other roles; however, our evaluation revealed that these dashboards ability to serve stakeholders outside EA was poor compared with the other evaluated vendors dashboards.

Collaboration features are unanimously weak. In the upcoming EAMS market, some features

are still in their infancy. Most of the vendors are offering some social computing capabilities that go further than the usual workflow-based processes and collaboration (check-in, check-out) that a common repository provides. But Forrester does not consider offering features such as wikis,

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instant collaboration, whiteboards, discussion forums, and tagging enough to maintain quality content in a sustainable manner. EA stakeholders are not naturally inclined to use an EA tool to share their knowledge for the benefit of only enterprise architects. Forrester recommends that vendors add metrics to measure value and reward contributors to instigate a virtuous circle and, consequently, sustainability.

Scenario management is also a capability in its infancy. Scenario management is a complex

feature that allows users to tell a story through a combination of models, assumptions, analysis, and actions (projects). Depending on his or her ultimate goal strategy, risk mitigation, project portfolio, tech standards, etc. each user will use the scenario management feature at a different level. This requires tools to manage multiple scenario variants as well as potentially to allow users to switch from one current scenario to another. Today, most of the vendors are still exploring a scenario management capability and continuing to enhance its features.

All the evaluated products are able to do more or less everything but with more or less effort. The primarily difference among the products is which ones are able to support your objectives out of the box with the least effort in terms of customization, development, reporting design, etc. Some are better for portfolio management; others are better for budget; others are better for standards management; and so on. The amount of effort users must expend to collect, qualify, and aggregate the information and views they need and then extract the value can really make a big difference between products. This evaluation of the EAMS market is intended to be a starting point only. Readers are encouraged to view detailed product evaluations and adapt the criteria weightings to fit their individual needs through the Forrester Wave Excel-based vendor comparison tool. We particularly encourage readers to identify their stakeholders and those stakeholders objectives and then weight the model accordingly based on the criteria with the potential to generate the best buy-in from these stakeholders.

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The Forrester Wave: Enterprise Architecture Management Suites, Q2 2011


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figure 2 Forrester Wave: Enterprise Architecture Management Suites, Q2 11


Risky Bets Strong Contenders Strong Performers Leaders

Troux Technologies alfabet The Salamander Organization Current oering Casewise Avolution BiZZdesign IBM Mega International Metastorm Software AG

Go online to download the Forrester Wave tool for more detailed product evaluations, feature comparisons, and customizable rankings.

Market presence

Weak Weak Strategy Strong


Source: Forrester Research, Inc.

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The Forrester Wave: Enterprise Architecture Management Suites, Q2 2011


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figure 2 Forrester Wave: Enterprise Architecture Management Suites, Q2 11 (cont.)


The Salamander Organization 2.81 2.99 2.00 3.00 2.00 5.00 2.10 2.83 4.00 3.00 2.00 2.50 1.10 1.80 0.00 1.00 0.00 0.00 0.70

CURRENT OFFERING Stakeholder objectives Collection of information Publishing and reporting Templates Change management Product architecture STRATEGY Product strategy Solution cost Strategic alliances Corporate strategy MARKET PRESENCE Installed base Customer references Revenues License versus service Revenue growth Delivery footprint

50% 30% 20% 20% 10% 10% 10% 50% 33% 0% 33% 33% 0% 40% 0% 10% 0% 10% 40%

3.65 4.01 2.50 4.00 3.00 5.00 3.50 3.50 4.00 2.00 3.60 2.90 2.48 2.50 0.00 5.00 0.00 1.00 2.20

2.57 2.28 2.50 2.00 4.00 3.00 2.90 3.10 2.00 5.00 4.20 3.10 2.92 3.40 0.00 1.00 0.00 5.00 2.40

2.19 2.12 1.25 2.00 3.50 3.00 2.50 1.90 1.00 3.00 2.20 2.50 1.32 1.85 0.00 1.00 0.00 0.00 1.20

2.74 1.95 2.00 4.00 3.50 3.00 3.00 2.96 3.00 3.00 3.40 2.50 2.44 2.60 0.00 3.00 0.00 3.00 2.00

2.44 2.62 2.00 3.00 1.75 3.00 1.80 3.86 3.00 3.00 4.20 4.40 3.72 3.50 0.00 3.00 0.00 1.00 4.80

3.43 3.39 2.50 4.00 2.50 5.00 3.60 4.53 5.00 4.00 4.20 4.40 3.72 3.50 0.00 5.00 0.00 3.00 3.80

3.03 1.83 2.50 4.00 3.50 5.00 3.30 3.93 4.00 4.00 3.40 4.40 3.66 3.90 0.00 5.00 0.00 0.00 4.00

2.98 2.64 2.50 3.00 4.00 3.00 3.90 4.66 4.00 4.00 5.00 5.00 4.56 4.60 0.00 5.00 0.00 3.00 4.80

3.95 3.59 3.50 5.00 3.00 5.00 3.70 3.83 4.00 3.00 5.00 2.50 2.32 2.60 0.00 3.00 0.00 1.00 2.20

All scores are based on a scale of 0 (weak) to 5 (strong).


Source: Forrester Research, Inc.

VENDOR PROfIlES leaders: The Most-Advanced EA Tools In The New EAMS Market

Mega is the most advanced second-generation EA tool migrating to EAMS with strong GRC.
Mega is a long-established player in the EA tools market, starting from the first generation of EA tools in the 1990s with data modeling and a repository. Mega developed Mega Advisor for dashboards, recognizing that the value of EA tools is no longer coming from modeling but from extracting and representing information for different stakeholders. Three years ago, Mega made an important shift, expanding into the GRC market through acquisition and new

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Troux Technologies

Mega International

Software AG

BiZZdesign

Metastorm

Forresters Weighting

Avolution

Casewise

alfabet

IBM

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capabilities such as risk calculation and simulations that are particularly strong for the financial services industry. Despite incomplete integration between Megas GRC and EA tools, Forrester believes that Mega represents the most advanced second-generation EA tool migrating toward EAMS. The company also has a strong adaptable methodology and service arm. Its go-to market strategy to sell to the new stakeholders is still in development. In addition to serving enterprise architects, Mega is a particularly good fit for organizations that involve the following EA stakeholders: business analysts, IT risk managers, test managers, and compliance or quality managers.

Troux Technologies is the strongest for standards and application portfolio management.

After the merger of Troux Technologies (Troux) and Computas Metis in 2005, Troux spent two years crafting its strategy for the EAMS market and developing a web-based platform to enable that strategy. With the strongest current product offering, Troux is leading the EAMS category in terms of depth of functionality. In addition, it offers methodologies and services to help its customers get the most from these capabilities. The company is also a thought leader that takes the approach that the right way to message and evangelize the market is by addressing direct EA issues such as standards, application decommissioning, and data center consolidation. These features are based on strong configuration management database (CMDB) and PPM interfaces. Troux offers the most complete product for information collection Troux Collector in addition to manual collection and quality capabilities. Despite this, we still see some customers struggling with the quality and completeness of their own data sources. Consequently, firms without access to reliable and complete data will have trouble quickly getting to full value. Thus, EA as well as IT management maturity are key success factors when adopting Trouxs product. Troux is also one the most flexible EAMSes, which can unintentionally drive customers implementations into a pitfall: Customers tend to customize too much rather than agreeing to make the politically more difficult changes at organizational or process levels. Troux represents the EAMS category of products that should be managed more as a packaged application in terms of implementation. In addition to serving enterprise architects, Troux is a particularly good fit for organizations that involve the following EA stakeholders: the CIO, the PMO, IT finance, and CxOs.

Software AG promises the best business connection to EAMS. IDS Scheer has been the

leader of the business process analysis category for a long time, but recently that market has not provided the growth it expected. Therefore, it expanded into the enterprise architecture market, becoming a Leader with its strong EA features and functionality. After Software AG purchased IDS Scheer, its Architecture of Integrated Information Systems (ARIS) benefited from large technology development investments, but the EAMS market also requires some content development a journey that Software AG began only in mid-2010. The combination of Software AGs product and service arm provides the vendor with the strength to be successful

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in this market, with differentiators including the business orientation the company is known for, ties to Software AGs SOA platform, and the companys metadata strategy with CentraSite. Software AG will become even stronger in the EAMS market if it continues with EAMS as a crucial element of its strategy. In addition to serving enterprise architects, Software AGs product is a particularly good fit for organizations that involve the following EA stakeholders: business analysts and quality managers.

Alfabet is the thought leader and a defining force in the EAMS category. Within the EAMS

category, alfabet is clearly the visionary. The company started 10 years ago by adding a time dimension to its existing EA artifacts and repository as well as adding flexible reporting. Release after release, alfabet continues to have the best vision for the upcoming features to complete its existing portfolio of IT management tools. In areas where some of the features its product offers overlap with existing packages such as PPM, CMDB, APM, or asset management tools, the features it delivers will work well, particularly in the most-mature EA organizations. Alfabet suffers on the strategy side from limited service availability that it has not yet filled using system integrators. Consequently, alfabet is a particularly good fit for mature EA initiatives in large companies where governance processes are already in place or the organization is willing to adopt the processes alfabet provides. These large companies will benefit from alfabets portfolio, investment, and other unique product capabilities.

In addition to serving enterprise architects, alfabet is a particularly good fit for organizations that involve the following EA stakeholders: the CIO, the PMO, business relationship managers (BRMs), IT risk managers, IT operations, the head of IT development, IT finance, IT procurement, test managers, and CxOs. Strong Performers: Competitive Options That May Represent A Safer Approach for Many

Metastorm offers interesting technologies to become an EAMS player. After Metastorm

purchased Proforma in order to build a combination business process analysis (BPA)/BPM suite, its investment in ProVision lagged even while the EA market was already shifting to EAMS. The consequence is that despite new and very good technological capabilities including Metastorm M3 (web-based modeling) and Metastorm Smart Business Workspace (dashboarding), the product missed some content development, such as dashboards that specifically address certain roles needs. With OpenTexts acquisition of Metastorm, Forrester hopes the company will invest further in its current product, which could become a strategic piece for OpenText. Despite the questions a merger creates, Metastorm still provides a very good second-generation EA tool that, with its impressive technological support features, is well on its way toward EAMS. However, the product requires some consulting and services, and for now Metastorm has limited bandwidth to provide this. Metastorm is a particularly good fit for organizations that involve mainly enterprise architects and business analysts for business processes improvements.

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IBM offers a modular approach to EAMS adoption. IBM acquired Telelogic System

Architect formerly Popkin Software System Architect last year; the product became IBM Rational System Architect. With IBMs multiple product offerings including Rational Asset Management and Rational Focal Point as well as its connection with requirements management products such as RequisitePro and Doors, with Tivoli CCMDB, with WebSphere, and with the Jazz platform, IBM is preparing the next step toward the industrialization of IT. The IBM strategy and offering make a lot of sense as a foundation to build an IT strategy for IT management centered on a complete and integrated IBM offering for IT management. The challenge is that this promise is not yet realized, and it could take time before the real benefits of such an integrated approach will be truly visible to IBM customers. IBM is a particularly good fit for organizations that involve the following EA stakeholders: the PMO and test managers in addition to the usual developers, solution architects, and enterprise architects.

Casewise builds on its ease of use to construct an EAMS strategy. Casewise has for a long

time been a Leader in the EA tools and BPA tools markets. It struggled during the 2009 recession but brought in new management and a new strategy that will drive it toward the EAMS market. Among its existing customers, it benefits from a good reputation built primarily on its products ease of use and customization capabilities. The challenge Casewise will face will be to keep that ease of use while developing the EAMSs complex functionality. Casewise is a particularly good fit for organizations that today mainly involve EAs and business process analysts.

Avolution is a newcomer with a surprisingly strong showing. Avolution is a complete and

differentiated second-generation EA tool. It is a relatively recent entrant to this market, and it uses new technologies including web- and XML-based repositories, which allow for great customization and provide unique capabilities such as systems simulation and scenario comparisons. Avolution supports the broadest set of EA frameworks. As a result, it offers strong support for infrastructure and operations architects and managers, including capabilities such as response-time prediction, mean time between failures (MTBF) computing, resource usage, and more. Avolution also offers 3D representations of data, which Forrester believes are the future state of the art for easier navigation and representation of very complex information although this capability is complex to set up at present.

Avolution is a particularly good fit for organizations that involve the following EA stakeholders: IT operations and IT finance.

The Salamander Organization provides a toolbox and services to build your own EAMS.

The Salamander Organization started in 1996, mainly in the UK, and offers a platform called MooD to support governance and EA together. It focuses primarily on the government and

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defense sectors and related industries such as aerospace, energy, and systems integration. MooD provides a platform for the development of EA management suites; it grew out of Salamanders experience of exploiting architectural approaches in the business domain. The Salamander Organization delivers a web-based platform (MooD Active Enterprise), repository, and collection (MooD Business Architect). The MooD platform can support EAMS implementations in complex, regulated, and highly constrained contexts in which the adaptation of the platform to these individual contexts makes all the difference. The Salamander Organization demonstrated good capabilities supporting these EA stakeholders: the CIO, test managers, and governments-specific roles. Contender: A Build-Your-Own EAMS Offering That Is Also Safe Option

BiZZdesign provides a strong second-generation EA tool but lags in the EAMS space.

BiZZdesign is a Dutch company with offices in Europe (the UK and the Benelux) and America. In addition to its EA tool, it also offers training and consulting on best practices based on ArchiMate and TOGAF. The BiZZdesign tool suite includes BiZZdesign Architect, BiZZdesigner, GripManager for monitoring change in projects, Risk Manager for operational and financial risks, and InSite, a portal for dynamic publication of models. BiZZdesign is best suited for enterprise architects particularly those using ArchiMate notation and TOGAF.

SUPPlEMENTAl MATERIAl Online Resource The online version of Figure 2 is an Excel-based vendor comparison tool that provides detailed product evaluations and customizable rankings. Data Sources Used In This forrester wave Forrester used a combination of three data sources to assess the strengths and weaknesses of each solution:

Vendor surveys. Forrester surveyed vendors on their capabilities as they relate to the evaluation
criteria. Once we analyzed the completed vendor surveys, we conducted vendor calls where necessary to gather details of vendor qualifications.

Product demos. We asked vendors to conduct demonstrations of their products functionality.

We used findings from these product demos to validate details of vendors product capabilities.

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Customer reference calls. To validate product and vendor qualifications, Forrester also

conducted reference calls with one and sometimes two of each vendors current customers. Forrester also uses daily interactions with customers actually changing their EA tool as well as Forrester involvements in customers EAMS projects to tune questions and opinions.

The forrester wave Methodology We conduct primary research to develop a list of vendors that meet our criteria to be evaluated in this market. From that initial pool of vendors, we then narrow our final list. We choose these vendors based on: 1) product fit; 2) customer success; and 3) Forrester client demand. We eliminate vendors that have limited customer references and products that dont fit the scope of our evaluation. After examining past research, user need assessments, and vendor and expert interviews, we develop the initial evaluation criteria. To evaluate the vendors and their products against our set of criteria, we gather details of product qualifications through a combination of lab evaluations, questionnaires, demos, and/or discussions with client references. We send evaluations to the vendors for their review, and we adjust the evaluations to provide the most accurate view of vendor offerings and strategies. We set default weightings to reflect our analysis of the needs of large user companies and/or other scenarios as outlined in the Forrester Wave document and then score the vendors based on a clearly defined scale. These default weightings are intended only as a starting point, and readers are encouraged to adapt the weightings to fit their individual needs through the Excel-based tool. The final scores generate the graphical depiction of the market based on current offering, strategy, and market presence. Forrester intends to update vendor evaluations regularly as product capabilities and vendor strategies evolve.

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