2bV79Nq1Ce home network [Wednesday, November 30, 2011 10:18 PM] -- Automatically generated message: Your support request

has been submitted and is in queue. Please wait momentarily while the system connects you with the next available support specialist. [Wednesday, November 30, 2011 10:19 PM] -- Automatically generated message: You are now chatting with support specialist Denise J. [Wednesday, November 30, 2011 10:19 PM] -- Denise J says: Welcome to HP Total Care for Notebook Support. My name is Denise. Please give me a few moments while I review your problem description details. NOTE: For security reasons, PLEASE DO NOT send credit card information via chat. [Wednesday, November 30, 2011 10:19 PM] -- Denise J says: Hello! Spandana. [Wednesday, November 30, 2011 10:19 PM] -- Spandana Kiran says: hello [Wednesday, November 30, 2011 10:19 PM] -- Denise J says: How are you? [Wednesday, November 30, 2011 10:19 PM] -- Spandana Kiran says: good... [Wednesday, November 30, 2011 10:20 PM] -- Spandana Kiran says: thanks for asking [Wednesday, November 30, 2011 10:20 PM] -- Denise J says: Glad to know that. [Wednesday, November 30, 2011 10:20 PM] -- Denise J says: You are welcome. [Wednesday, November 30, 2011 10:20 PM] -- Denise J says: I understand that battery of the notebook does not charge, is that correct? [Wednesday, November 30, 2011 10:21 PM] -- Spandana Kiran says: yea [Wednesday, November 30, 2011 10:21 PM] -- Spandana Kiran says: yeah* [Wednesday, November 30, 2011 10:22 PM] -- Spandana Kiran says: if i remove the power cable,system is closing suddenly.. [Wednesday, November 30, 2011 10:22 PM] -- Spandana Kiran says: i cant even move the system from one room to other room [Wednesday, November 30, 2011 10:22 PM] -- Denise J says: I do understand your concern. I would do my best to resolve the issue. [Wednesday, November 30, 2011 10:23 PM] -- Denise J says: May I know the Product number and Serial number of your Notebook? [Wednesday, November 30, 2011 10:23 PM] -- Spandana Kiran says: yeah..one moment please [Wednesday, November 30, 2011 10:24 PM] -- Spandana Kiran says: Serial number: CNF9472X58 [Wednesday, November 30, 2011 10:24 PM] -- Spandana Kiran says: PRODUCT NUMBER:VCO34AV [Wednesday, November 30, 2011 10:25 PM] -- Denise J says: Thank you. [Wednesday, November 30, 2011 10:25 PM] -- Denise J says: In order to isolate the issue, let us check the battery. [Wednesday, November 30, 2011 10:25 PM] -- Denise J says: Follow the steps below to check the battery using HP Support Assistant. [Wednesday, November 30, 2011 10:25 PM] -- Denise J says: 1. Click Start and select HP Support Assistant . 2. On the HP Support Assistant window, select Troubleshoot , and then select Pow er, Thermal, and Mechanical. 3. Click Battery Check to examine your battery and display the results of your b attery status check.

[Wednesday, November 30, 2011 10:26 PM] -- Spandana Kiran says: ok [Wednesday, November 30, 2011 10:30 PM] -- Spandana Kiran says: status is showing to replace [Wednesday, November 30, 2011 10:32 PM] -- Denise J says: Do you see any failure ID or replacement ID? [Wednesday, November 30, 2011 10:33 PM] -- Spandana Kiran says: FAILURE ID:REOOW [Wednesday, November 30, 2011 10:33 PM] -- Denise J says: Thank you. [Wednesday, November 30, 2011 10:34 PM] -- Denise J says: Spandana, since the battery shows the replacement status, you would need to repl ace the battery. [Wednesday, November 30, 2011 10:35 PM] -- Spandana Kiran says: ok.. [Wednesday, November 30, 2011 10:35 PM] -- Denise J says: I see that your notebook is no more covered under the warranty, so you would nee d to purchase the new battery. [Wednesday, November 30, 2011 10:35 PM] -- Spandana Kiran says: yeah..sure.. [Wednesday, November 30, 2011 10:36 PM] -- Spandana Kiran says: is there anyway i can replace the keyboard for my notebook.. [Wednesday, November 30, 2011 10:37 PM] -- Spandana Kiran says: some of the keys were not working good..have to press them hard [Wednesday, November 30, 2011 10:37 PM] -- Denise J says: Yes, you can. If you are facing the more issues with the notebook, you can also send it for a repair. [Wednesday, November 30, 2011 10:38 PM] -- Spandana Kiran says: oh.. [Wednesday, November 30, 2011 10:38 PM] -- Spandana Kiran says: how much they charge for repair [Wednesday, November 30, 2011 10:40 PM] -- Denise J says: It would cost you around $329+taxes including shipping. [Wednesday, November 30, 2011 10:40 PM] -- Denise J says: Notebook will be diagnosed by our expert technicians and if they found any hardw are repairs such as motherboard damage, hard drive damage or any expensive hardw are of the notebook then it will be replaced within this service repair for no e xtra cost. [Wednesday, November 30, 2011 10:41 PM] -- Spandana Kiran says: ok [Wednesday, November 30, 2011 10:43 PM] -- Spandana Kiran says: do they change the keyboard too.. [Wednesday, November 30, 2011 10:43 PM] -- Spandana Kiran says: with in this service charge [Wednesday, November 30, 2011 10:44 PM] -- Denise J says: Yes , this is to repair the entire computer. [Wednesday, November 30, 2011 10:45 PM] -- Spandana Kiran says: do they replace the battery too? [Wednesday, November 30, 2011 10:45 PM] -- Spandana Kiran says: oh..thanks [Wednesday, November 30, 2011 10:46 PM] -- Denise J says: I am afraid, battery does not cover under it. [Wednesday, November 30, 2011 10:47 PM] -- Spandana Kiran says: so if i want to replace the battery what would be the cost?