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Foundations of

Project
Management
Module 1
Overview
of Project
Manageme
nt

Instructor
2
Name
Dr. Mahmoud Jahani, PMP, CMC
Education
Ph.D. Management & Information Systems, France
MBA
Work
Experie
nce
More than 40 years of experience in Systems
Development Management, Project Management and
Teaching

Responsibilit
s

Class
Introducti
ons

Objective
(s)General

Name
Education Background?Degree
Diploma
Other

Work Sector

Project
Managemen

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Portfoli
os,
Progra
ms and
Projects
Corporate
P
o
rt
f
o
li
o
A

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Definitions
Portfolio Management: The centralized management
of one or more portfolios, which includes identifying,
prioritizing, authorizing, managing, and
controllingprojects, programs, and other related works,
to achieve specific strategic business objectives
Program Management: The centralized coordinated
management of a program to achieve the programs
strategic objectivesand benefits
Project Management: The application of knowledge,
skills, tools, and techniquesto project activities to meet
the project requirements.

5
PMBOK: p.8
Schwalbe: p.17

P
o
r
t
f
o
l
i
o
A
coll
ecti
on
of
proj
ects

and/or programs and other work that are grouped


together to facilitate effective management of that
work and meet strategic business objectives.
The projects or programs of the portfolio may not
necessarily be interdependent or directly related
1.

2.

3.

ExamplesStrategic diversification Infrastructure


organization: oil, gas, water, electricity, roads,
transportation
Quality Improvement Initiatives A financial firm: audit,
tax and money management

Program
A group of related projects managed in a
coordinated way to obtain benefits and control
not available from managing them individually.
Programs may include elements or related
work outside of the scope of the discrete
projects in the program
ExamplesAcademic Information Software
ProgramWebsite
Registration
Student Records
Academic Programs
Airport renewal program

Project
A temporary endeavor undertaken to create a
unique product,
ser
vic
e,
or
res
ult
ExamplesImplementation of a computer application
2. Construction of a terminal building
3. Organizing a Charity Event
4.
1.

Projec
t
Attrib
utes
Has well-defined Objectives
Pr
od
uct
Sp
eci
fic
ati
on
Scope
Cost
Schedule: Defined start
and completion dates
Quality

Utilizes
various
resources

Human, Phys
&Financial

Represents
a unique
endeavour
Has a
customer
and
interested
stakeholde
s
Performed
by an
Organizatio
n

Involves a degree of uncertainty

Examples
of
Projects
Developing a Prototype of new product or service
Environmental remediation of a contaminated site
Designing a new energy-efficient vehicle
Constructing an office building or
Running a campaign for political office
Designing a new software system
Designing and producing a marketing brochure
Redesigning screening procedures in the
emergency department of a hospital
Designing and implementing new quality
improvement processes

10

Project
Constrai
nts
1.

ScopeAll the work, results and deliverables


required to meet the customer requirements

2.

1.

CostTotal agreed upon costs required to


accomplish the project objectives

2.

ScheduleTimetable that identifies expected


project start and completion, including all relevant
milestones

PerformanceEnsuring that the customer is


satisfied with performance and characteristics of

the product

1
1
S
c
h
w
al
b
e:
p.
8

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n!

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000000000000000000000000

The P
Co
R
i
s
k
T
i
m
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C
o
s
t

S
c
o

ffd8ffe000104a4649
46000102010026002
60000ffe20c58494343
ffd8ffe000104a46494600010201001d001d0000ffe
5f50524f46494c45000
20c584943435f50524f46494c4500010100000c484
pe
10100000c484c696e6
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The T
commo
Time, an
Additio
include
Risks

12

What is Project
Management?
Project Management is the skills, tools
and management processes required to
undertake a project successfully.
Project
Management
comprises of:
A set of skills. Specialist knowledge, skills and
experience are required to reduce the level of risk within
a project and thereby enhance its likelihood of success
A suite of tools. Various types of tools are used by
project managers to improve their chances of success.
Examples include document templates, registers,
planning software, modeling software, audit checklists
and review forms

A series of
processes.
Various
managemen
techniques
and
processes ar
required to
monitor and
control time,
cost, quality
and scope on
projects.
Examples
include time
managemen
cost
managemen
quality
managemen
change

management, risk management and issue management.

13

ffd8ffe000104a464946
ffd
ffd
0001020100320032000
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0ffe20c584943435f5052
000
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4f46494c450001010000
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494
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Knowledge
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849
849
1. Common Language 0000000000000000000
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Definition
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Related General
Management Skills

Influencing

LeadershipEstablishing direction

Managemen
Capacity buil

Aligning people
Motivating & inspiring

CommunicationAssessing stakeholders needs


Managing Information flow

NegotiationsNegotiations with others to reach


agreement

Conflict
Management &
Problem
SolvingProblem
definition
Creative analysis
Decision making

1
7

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Projec
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Manag
ement
Proces
s
Group
s
P
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a
n
n
i
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g
P

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E
x
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in
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Pr
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s
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Project Sponsors

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Project Assets
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End Users
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Monitoring and
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es
se

8
PMBOK: p.40

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Direct
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Project
Integration
Management
Data Flow
Diagram

ffd
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000
104
a46
m 494
600
Integrated
E
010
n
201
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006
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p
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ri
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849
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ct
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o
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001
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a
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n
Change Control
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696
4.6
r
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e6f
Close Project
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a
Project Sponsor
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Customer
12.4
Close
Procurement
Final Product
Procurement Closure Process

19

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Projec
Cy

I
N
I
T
I
A
L
I
N
T
E
R
M

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006

Concept
PM Team

O
r

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e
0000000000000

ganizational
Assets
Contexts
Resources
Charter
Scope Statement
Plan
Base Line
Progress Report
Acceptance
Approval
Handover

20
PMBOK: p.15
Schwalbe: p.57

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Project and Product


Life Cycles

ffd
ffd8ffe0001
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04a4649460
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INITIAL
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00000d32d
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ffd8ffe000104a46
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84943435f50524f4
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000c484c696e6f02
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247422058595a20
ffd8ffe000104a46494600010201006000600000ffe20c584943435f50524f
07ce00020009000
600310000616373
46494c4500010100000c484c696e6f021000006d6e74725247422058595a
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704d53465400000
2007ce00020009000600310000616373704d53465400000000494543207
000494543207352
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474200000000000
000
000000000000000
20200000000000000000000000000000000000000000000000000000000
00f6d60001000000
104
00000000000000000000000000000000000000011637072740000015000
00d32d485020200
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000000000000000
000000000000000
494
07400000204000000147258595a00000218000000146758595a0000022c
000000000000000
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600
000000000000000
d6464000002c400000088767565640000034c0000008676696577000003
000000000000000
010
000000000000000
d4000000246c756d69000003f8000000146d6561730000040c000000247
201
000116370727400
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000150000000336
006
043c0000080c625452430000043c0000080c7465787400000000436f7079
465736300000184
000
0000006c7774707
7269676874202863292031393938204865776c6574742d5061636b61726
4000001f00000001
600
420436f6d70616e79000064657363000000000000001273524742204945
4626b7074000002
000
4336313936362d322e31000000000000000000000012735247422049454
040000001472585
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336313936362d322e310000000000000000000000000000000000000000
00146758595a000
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u
P
r
o
j
e
c
t
L
i
f
e
C
y
c
l
e

2
1

The Phases
of a Project
Initial
Intermediate
Final
Planning Processes

Identification
Phase
Planning
Phase
Closing
Phase
Implementation
Phase

Level of Activity
Time

I
n
it
i
a
ti
o
n
P
r
o
c
e
s
s
e
s
E
x
e
c
u
ti
n
g
P
r
o

cesses
Monitoring and Controlling Processes
Closing Processes
Overall level of activity

I
n
i
t
i
a
l
I
n
t
e
r
m
e
d
i

ate
Final

22
PMBOK: p.18
Schwalbe: p.57

ffd8ffe000104a46494600010
201004900490000ffe20c5849
43435f50524f46494c4500010
100000c484c696e6f0210000
06d6e74725247422058595a2
007ce0002000900060031000
0616373704d5346540000000
049454320735247420000000
000000000000000000000f6d
6000100000000d32d4850202
000000000000000000000000
000000000000000000000000
000000000000000000000000
000000000000000000000001
163707274000001500000003
364657363000001840000006

Priorit
ies in
Proje
ct
Mana
geme
nt
C
o
s
t
T
i
m
e

ffd8ffe000104a4649 ffd8ffe000104a4649460
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4600010201005e005 0010201005f005f0000ffe
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35f50524f46494c450 494c4500010100000c48
43435f50524f46494c4500010
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100000c484c696e6f02100000
6e6f021000006d6e7 4725247422058595a200
Performance
4725247422058595a 7ce00020009000600310
6d6e74725247422058595a20
2007ce00020009000 000616373704d5346540
07ce00020009000600310000
60031000061637370 00000004945432073524
4d534654000000004 74200000000000000000
616373704d53465400000000
94543207352474200 00000000000f6d6000100
494543207352474200000000
00000000000000000 000000d32d4850202000
Software Development
000000000f6d60001 00000000000000000000
Research &00000000000000000000f6d6
Development
00000000d32d48502 00000000000000000000
Housing Project
000100000000d32d48502020
02000000000000000 00000000000000000000
Xmas Movie
00000000000000000 00000000000000000000
000000000000000000000000
00000000000000000 00000000000011637072
23
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00000000000000000 65736300000184000000
000000000000000000000000
00000000000011637 6c77747074000001f0000
000000000000000000000011
07274000001500000 00014626b70740000020
00336465736300000 4000000147258595a000
637072740000015000000033
1840000006c777470 00218000000146758595
64657363000001840000006c
74000001f00000001 a0000022c00000014625
4626b707400000204 8595a000002400000001
77747074000001f000000014
000000147258595a0 4646d6e6400000254000
626b70740000020400000014
00002180000001467 00070646d6464000002c
58595a0000022c000 40000008876756564000
7258595a0000021800000014
000146258595a0000 0034c000000867669657
6758595a0000022c00000014
024000000014646d6 7000003d4000000246c7
e6400000254000000 56d69000003f800000014
6258595a0000024000000014
70646d6464000002c 6d6561730000040c0000
646d6e640000025400000070
40000008876756564 00247465636800000430
ffd8ffe000104a46494600010201005f005f0000ffe20c584943435f50524f46494c4500010100000c484c696e6f021000006d6e74725247422058595a2
0000034c000000867 0000000c725452430000
007ce00020009000600310000616373704d5346540000000049454320735247420000000000000000000000000000f6d6000100000000d32d485020
646d6464000002c400000088
6696577000003d400 043c0000080c67545243
2000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000001163707274000001500000
767565640000034c00000086
0000246c756d69000 0000043c0000080c6254
003364657363000001840000006c77747074000001f000000014626b707400000204000000147258595a00000218000000146758595a0000022c000
003f8000000146d65 52430000043c0000080c
000146258595a0000024000000014646d6e640000025400000070646d6464000002c400000088767565640000034c0000008676696577000003d40
76696577000003d400000024
61730000040c00000 7465787400000000436f7
00000246c756d69000003f8000000146d6561730000040c0000002474656368000004300000000c725452430000043c0000080c675452430000043c
6c756d69000003f8000000146
02474656368000004 07972696768742028632
0000080c625452430000043c0000080c7465787400000000436f70797269676874202863292031393938204865776c6574742d5061636b617264204
300000000c7254524 92031393938204865776
36f6d70616e790000646573630000000000000012735247422049454336313936362d322e3100000000000000000000001273524742204945433631
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30000043c0000080c c6574742d5061636b617
3936362d322e31000000000000000000000000000000000000000000000000000000
4656368000004300000000c7
675452430000043c0 26420436f6d70616e7900
000080c6254524300 00646573630000000000
25452430000043c0000080c6
00043c0000080c746 00001273524742204945

Proje
ct
Succ
ess
Project success usually means
project completion:
On schedule (Time)
Within budget (Cost)
Providing all agreed upon deliverables (Scope)
At agreed upon and acceptable performance
(Quality)
With customer acceptance and satisfaction

24

ffd8ffe000104a4649460
0010201000300030000ff
ffd8ffe000104a46494600010201002700270000ffe20c584943435f50524f4649
4c4500010100000c484c696e6f021000006d6e74725247422058595a2007ce00
020009000600310000616373704d53465400000000494543207352474200000
e20c584943435f50524f4
00000000000000000000000f6d6000100000000d32d485020200000000000000
000000000000000000000000000000000000000000000000000000000000000
6494c4500010100000c4
000000000000000000116370727400000150000000336465736300000184000
0006c77747074000001f000000014626b707400000204000000147258595a000
84c696e6f021000006d6
00218000000146758595a0000022c000000146258595a000002400000001464
6d6e640000025400000070646d6464000002c400000088767565640000034c0
000008676696577000003d4000000246c756d69000003f8000000146d6561730
e74725247422058595a2
000040c0000002474656368000004300000000c725452430000043c0000080c6
75452430000043c0000080c625452430000043c0000080c74657874000000004
007ce000200090006003
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26420436f6d70616e79000064657363000000000000001273524742204945433
10000616373704d53465
6313936362d322e310000000000000000000000127352474220494543363139
36362d322e31000000000000000000000000000000000000000000000000000
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Cause 24742000000000000000
Relation
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Effect 100000000d32d4850202
Project
Manage
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2
6

The Buyer-Seller
Relationship in Project
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0246c756d69000003f8000000146d65617
0010
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0000000000000000000000000
00000
0000

Contract
Sub-Contract

Buyer Buyer/Seller
Seller

27

ffd8ffe000104a4649460001020100
f
2900290000ffe20c584943435f5052
f
4f46494c4500010100000c484c696e
d
6f021000006d6e747252474220585
8
95a2007ce00020009000600310000
f
616373704d5346540000000049454
f
32073524742000000000000000000
e
0000000000f6d6000100000000d32
0
d4850202000000000000000000000
0
00000000000000000000000000000
0
00000000000000000000000000000
1
00000000000000001163707274000
0
00150000000336465736300000184
4
0000006c77747074000001f000000
a
014626b7074000002040000001472
4
58595a00000218000000146758595
6
a0000022c000000146258595a0000
4
024000000014646d6e64000002540
9
0000070646d6464000002c4000000
4
88767565640000034c00000086766
6
96577000003d4000000246c756d69
0
000003f8000000146d65617300000
0
40c00000024746563680000043000
0
00000c725452430000043c0000080
1
c675452430000043c0000080c6254
0
52430000043c0000080c746578740
2
0000000436f707972696768742028
0
63292031393938204865776c65747
1
42d5061636b61726420436f6d7061
0
6e790000646573630000000000000
0
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2
2d322e31000000000000000000000
9
01273524742204945433631393636

Professional and Social


Responsibility of Project
Managers
There are four tasks associated with
professional and social
responsibility:
Ensure Individual Integrity
Contribute to the Project Management Knowledge Base
Enhance Personal Professional Competence
Promote Interaction Among Stakeholders

28

ffd8ffe000104a4
64946000102010
05600560000ffe2
0c584943435f50
524f46494c4500
010100000c484c
696e6f02100000
6d6e7472524742
2058595a2007ce
00020009000600
31000061637370
Ensure
4d534654000000 personal integrity and
00494543207352 professionalism by adhering to
legal
47420000000000 requirements,
ethical
00000000000000 standards, and social
norms, in 0000f6d6000100 order to protect the
community 000000d32d4850 and all
20200000000000
00000000000000
00000000000000
00000000000000
00000000000000
00000000000000
00000000000000
11637072740000
01500000003364
65736300000184
0000006c777470
74000001f00000
0014626b707400
00020400000014
7258595a000002
18000000146758

Task 1:
Ensure
Individual
Integrity

stakeh
olders
and to
create
a
healthy
workin
g
environ
ment

K
n
o
w
l
e
d
g
e
Legal
requirements
Ethical

standards
Social norms
Community and stakeholder values
Communication techniques

Skills

ffd8ffe000104a46494600010201005000500000ffe20c58
4943435f50524f46494c4500010100000c484c696e6f0210
00006d6e74725247422058595a2007ce00020009000600
310000616373704d534654000000004945432073524742
0000000000000000000000000000f6d6000100000000d3
2d48502020000000000000000000000000000000000000
0000000000000000000000000000000000000000000000
0000000000001163707274000001500000003364657363
000001840000006c77747074000001f000000014626b707
400000204000000147258595a000002180000001467585
95a0000022c000000146258595a0000024000000014646
d6e640000025400000070646d6464000002c4000000887
67565640000034c0000008676696577000003d40000002
46c756d69000003f8000000146d6561730000040c000000
2474656368000004300000000c725452430000043c0000
080c675452430000043c0000080c625452430000043c00
00080c7465787400000000436f707972696768742028632
92031393938204865776c6574742d5061636b617264204
36f6d70616e79000064657363000000000000001273524
7422049454336313936362d322e3100000000000000000
0000012735247422049454336313936362d322e3100000
0000000000000000000000000000000000000000000000
000

Exercising
Research
Research
Gathering
information
Negotiating
Resolving c
Communi

29

Task 2: Contribute to
the Project
Management
Knowledge Base
Contribute to the project management knowledge base by sharing
lessons learned, best
practices, and research, within appropriate communities, in order
to improve the quality
of project management services, build the capabilities of
colleagues, and advance the
profession

Knowledge

ffd8ffe000104a4649
46000102010053005
30000ffe20c5849434
35f50524f46494c450
0010100000c484c69
6e6f021000006d6e74
725247422058595a2
007ce000200090006
00310000616373704
d5346540000000049
45432073524742000
00000000000000000
00000000f6d6000100
000000d32d4850202
00000000000000000
00000000000000000
00000000000000000
00000000000000000
00000000000000000
00000000001163707
27400000150000000
33646573630000018
40000006c77747074
000001f00000001462
6b707400000204000
000147258595a0000
02180000001467585
95a0000022c000000
146258595a0000024
000000014646d6e64
00000254000000706
46d6464000002c400
00008876756564000

The project
management
body of
knowledge
Effective
communication
techniques
Techniques of
transferring
knowledge
Research
techniques

Skills

ffd8ffe000104a46494600010201005e005e0000ffe20c58494
3435f50524f46494c4500010100000c484c696e6f021000006d
6e74725247422058595a2007ce00020009000600310000616
373704d534654000000004945432073524742000000000000
0000000000000000f6d6000100000000d32d48502020000000
0000000000000000000000000000000000000000000000000
0000000000000000000000000000000000000001163707274
000001500000003364657363000001840000006c777470740
00001f000000014626b707400000204000000147258595a000
00218000000146758595a0000022c000000146258595a0000
024000000014646d6e640000025400000070646d646400000
2c400000088767565640000034c0000008676696577000003
d4000000246c756d69000003f8000000146d6561730000040c
0000002474656368000004300000000c725452430000043c0
000080c675452430000043c0000080c625452430000043c000
0080c7465787400000000436f7079726967687420286329203
1393938204865776c6574742d5061636b61726420436f6d706
16e7900006465736300000000000000127352474220494543
36313936362d322e310000000000000000000000127352474
22049454336313936362d322e310000000000000000000000
00000000000000000000000000000000
Communicating
effectively
3

Exercisin
Transfe
mentorin
Implem
Gatheri
documen

Task 3: Enhance
Personal
Professional
Competence
Enhance personal professional
by increasing and applying
in
order to improve project
management services

ffd8ffe000104a4
64946000102010
04800480000ffe2
0c584943435f50
524f46494c4500
010100000c484c
696e6f02100000
6d6e7472524742
2058595a2007ce
00020009000600
31000061637370
4d534654000000 competence
00494543207352 knowledge,
47420000000000
00000000000000
0000f6d6000100
000000d32d4850
20200000000000
00000000000000
00000000000000
00000000000000
00000000000000
00000000000000
00000000000000
11637072740000
01500000003364
65736300000184
0000006c777470
74000001f00000
0014626b707400
00020400000014
7258595a000002
18000000146758

Knowledge

ffd8ffe000104a4649460001
0201005300530000ffe20c58
4943435f50524f46494c4500
010100000c484c696e6f0210
00006d6e747252474220585
95a2007ce00020009000600
310000616373704d5346540
00000004945432073524742
00000000000000000000000 Personal strengths and

00000f6d6000100000000d32
d4850202000000000000000 weaknesses
00000000000000000000000 Instructional methods and

00000000000000000000000

00000000000000000000000 Appropriate professional


00000000000116370727400 competencies
00015000000033646573630
00001840000006c77747074 Training options
Self- 000001f000000014626b7074 assessment strategies
00000204000000147258595
a0000021800000014675859
5a0000022c0000001462585
95a0000024000000014646d
6e640000025400000070646
d6464000002c40000008876
7565640000034c000000867
6696577000003d400000024
6c756d69000003f800000014
6d6561730000040c0000002
47465636800000430000000
0c725452430000043c00000
80c675452430000043c0000
080c625452430000043c000
0080c746578740000000043
6f7079726967687420286329
2031393938204865776c657
4742d5061636b6172642043
6f6d70616e79000064657363
00000000000000127352474
22049454336313936362d32
2e310000000000000000000
00012735247422049454336
313936362d322e310000000
00000000000000000000000
00000000000000000000000

tools

Skills

ffd8ffe000104a46494600010201004900490000ffe20c584
943435f50524f46494c4500010100000c484c696e6f02100
0006d6e74725247422058595a2007ce0002000900060031
0000616373704d534654000000004945432073524742000
0000000000000000000000000f6d6000100000000d32d48
50202000000000000000000000000000000000000000000
00000000000000000000000000000000000000000000000
00000011637072740000015000000033646573630000018
40000006c77747074000001f000000014626b7074000002
04000000147258595a00000218000000146758595a00000
22c000000146258595a0000024000000014646d6e640000
025400000070646d6464000002c40000008876756564000
0034c0000008676696577000003d4000000246c756d6900
0003f8000000146d6561730000040c00000024746563680
00004300000000c725452430000043c0000080c67545243
0000043c0000080c625452430000043c0000080c7465787
400000000436f7079726967687420286329203139393820
4865776c6574742d5061636b61726420436f6d70616e790
00064657363000000000000001273524742204945433631
3936362d322e31000000000000000000000012735247422
049454336313936362d322e310000000000000000000000
00000000000000000000000000000000
Planning

personal
Attaining
managem
Commun

31

ffd8ffe000104a4
64946000102010
04800480000ffe2
0c584943435f50
524f46494c4500
010100000c484c
696e6f02100000
6d6e7472524742
2058595a2007ce
Promote interaction among team 00020009000600 members
31000061637370
and other stakeholders in a
4d534654000000
professional
00494543207352
and cooperative manner by
47420000000000
respecting personal and cultural
00000000000000
differences, in order to
0000f6d6000100
ensure a collaborative project
000000d32d4850
management environment
20200000000000
00000000000000
00000000000000
00000000000000
00000000000000
00000000000000
00000000000000
11637072740000
01500000003364
65736300000184
0000006c777470
74000001f00000
0014626b707400
00020400000014
7258595a000002
18000000146758

Task 4: Promote
Interaction Among
Stakeholders

Knowledge

ffd8ffe000104a46494600
010201005c005c0000ffe2
0c584943435f50524f4649
4c4500010100000c484c6
96e6f021000006d6e74725
247422058595a2007ce00
020009000600310000616
373704d53465400000000
494543207352474200000 Interpersonal techniques
000000000000000000000
00f6d6000100000000d32d Cultural differences
485020200000000000000 Community and stakeholder
000000000000000000000
000000000000000000000 Communication techniques
000000000000000000000 Team motivation strategies
000000000000000000116
370727400000150000000
336465736300000184000
0006c77747074000001f00
0000014626b7074000002
04000000147258595a000
00218000000146758595a
0000022c0000001462585
95a000002400000001464
6d6e64000002540000007
0646d6464000002c40000
0088767565640000034c0
000008676696577000003
d4000000246c756d69000
003f8000000146d6561730
000040c00000024746563
68000004300000000c725
452430000043c0000080c
675452430000043c00000
80c625452430000043c00
00080c746578740000000
0436f70797269676874202
863292031393938204865
776c6574742d5061636b6
1726420436f6d70616e790
000646573630000000000
000012735247422049454
336313936362d322e3100
000000000000000000001

values

Skills

ffd8ffe000104a46494600010201005800580000ffe20c5849
43435f50524f46494c4500010100000c484c696e6f02100000
6d6e74725247422058595a2007ce00020009000600310000
616373704d53465400000000494543207352474200000000
00000000000000000000f6d6000100000000d32d485020200
000000000000000000000000000000000000000000000000
000000000000000000000000000000000000000000000116
3707274000001500000003364657363000001840000006c7
7747074000001f000000014626b7074000002040000001472
58595a00000218000000146758595a0000022c0000001462
58595a0000024000000014646d6e64000002540000007064
6d6464000002c400000088767565640000034c0000008676
696577000003d4000000246c756d69000003f8000000146d6
561730000040c0000002474656368000004300000000c725
452430000043c0000080c675452430000043c0000080c6254
52430000043c0000080c7465787400000000436f707972696
76874202863292031393938204865776c6574742d5061636
b61726420436f6d70616e7900006465736300000000000000
12735247422049454336313936362d322e31000000000000
000000000012735247422049454336313936362d322e3100
000000000000000000000000000000000000000000000000
0000
Exercising judgment

Researc
stakehold
Managing
Negotiatin
Resolving
Commun
Respectin
Motivatin

32

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