A robust, high-capacity, highly available independent network

Global Reach ITC Cable Landing Stations

ITC owns and operates two cable landing stations in Al Khobar and Jeddah connecting the Kingdom to the rest of the world through submarine cables. These international gateways provide wide international connectivity to RoW through the newest Reliance Globalcom cable, and to the rest of the world with our exclusive access to the FALCON system offering massive capacities of up to 2.56 terrabytes.

Regional Reach ITC Terrestrial Border Crossing

Around the region, we own border crossings via terrestrial cables to Jordan, Egypt, Qatar and the U.A.E., and soon, to Bahrain and Kuwait. We also offer alternative routes for resiliency and restoration services.

Domestic Reach Saudi National Fiber Network

ITC is also a high-speed, high-capacity gateway to and from the Kingdom with its independently owned and operated 16,000-kilometer Saudi National Fiber Network connecting all major cities in Saudi Arabia. 8 rings connecting 27 major cities in Saudi Arabia Resilient, self-healing multi-platforms (SDH, DWDM, MPLS) Pan-Saudi and regional connectivity through submarine and terrestrial gateways Ideal for the transmission needs of national operators and service providers, as well as for the restoration and capacity needs of regional and international operators

Local Reach Metro Fiber Rings, FTTx and Others

ITC also provides extremely fast connectivity for all cities in Saudi Arabia, culminating in a diversified range of last-mile access media. Wide coverage in all major cities with a focus on commercial areas (Riyadh, Jeddah, Dammam, Al Khobar, Makkah and Madinah) Metro ethernet technologies supporting multiple access mediums (FTTx, WiMAX, microwave) SR4 billion 10,000-kilometer FTTx fiber expansion project launched in February 2011

Wholesale and International Carrier Services

Internet Services
Internet Bandwidth (IP transit) Multiple sources (gateways, cables and upstream providers) and restoration, offering maximum diversity and performance

Domestic Data Connectivity

Transmission Leased Line (TLL) SDH/DWDM, leasing/IRU, domestic and Pan-Saudi

International Data Connectivity

International Capacity/IPLC SDH capacities up to STM-64, leasing/IRU, HC/FC/OSS Global MPLS Layer-3 VPN CoS, secure, flexible, scalable, cost-effective (OSS) Global Ethernet Layer-2 VPN Committed, secure, flexible, scalable, cost-effective (OSS)

ITC Global Reach SDH/Clear Channel and MPLS All the capacity you need to, from and within Saudi Arabia

London U.K.

Marseille France Palermo Italy Los Angeles New York Estepona Spain Alexandria Egypt Hong Kong Japan Pakistan Mumbai India

ia C ab GC di Ar u Sa

ITC Global Reach Cable Landing Stations

Iraq

ITC Regional Reach Terrestrial Border Crossing

Iraq

Jordan

Kuwait Egypt Suez Al Khobar Bahrain Riyadh

CLS CLS

Pakistan

Kuwait Egypt/Jordan Bahrain Qatar UAE

Pakistan

Qatar

UAE

Jeddah

Saudi Arabia

Oman

Saudi Arabia

Oman

Yemen

Yemen

ITC owns and operates two international cable landing stations (CLS) in Al Khobar and Jeddah connecting the Kingdom to the rest of the world through submarine cable systems. The newest Reliance Globalcom cable Unique setup with 2 landing stations on the Arabian Gulf and the Red Sea Exclusive access to the FALCON system Capacities of up to 2.56 Tbps

Terrestrial border crossing to Jordan, Egypt, Qatar and the U.A.E. Access to regional cable systems in neighboring countries (SEMEWEA-3, SEMEWEA-4, FEA, TE-North, MENA, EIG, GBI, TGN, IMWE) Alternative routes available for resiliency and restoration services

ITC Domestic Reach Saudi National Fiber Network

ITC Local Reach Metro, FTTx and Others

Jordan

Iraq

Egypt R4

R6 R5 R1

Kuwait Bahrain Qatar UAE

Pakistan

R2 R7 Saudi Arabia

R8

R3

Oman

Yemen

Independent 16,000-kilometer Saudi National Fiber Network 8 rings connecting 27 major Saudi cities Resilient and self-healing multi-platforms: SDH, DWDM, MPLS Access to terrestrial and submarine gateways for pan-Saudi and regional connectivity Ideal for the transmission needs of national operators and service providers as well as for the restoration and transit capacity needs of regional and international operators

Wide coverage in all major cities with a focus on commercial areas (Riyadh, Jeddah, Damman, Al Khobar, Makkah and Madinah) Metro ethernet technologies supporting multiple access mediums (FTTx, WiMAX, microwave) Recently signed a SR4 billion 10,000-kilometer FTTx fiber expansion project in January 2011

ITC International Bandwidth (IP Transit) Internet bandwidth services that meet your business needs
Quality, scalability and cost of Internet connectivity have direct impact on your business. ITC Internet access and transit services will provide you with the solution and competitive advantage you are looking for. ITCs next generation ber-based IP network covers the Kingdom of Saudi Arabia and has reach to North America and Europe, providing copious, scalable capacity, outstanding peering connectivity and convenient access options for businesses and service providers. ITCs Internet access and transit services deliver dedicated high-performance Internet bandwidth, ranging from 1 Mbps up to multiple 1 Gbps at affordable prices.

ITC Transmission Leased Line (TLL) Leased Lines that guarantee your connectivity needs
ITC TLL is a Transmission Leased Circuit service supported over ITCs ber-based SDH infrastructure. This service supports a wide range of speeds from 2 Mbps to 155 Mbps or 622 Mbps speeds in Saudi Arabia. The stringent network design incorporating diverse routes and node planning ensures low delay, high resiliency through our ring topology and quick response to fault reporting with our customer support teams. The ITC TLL service offers complete end-to-end circuits virtually anywhere in Saudi Arabia with the support of the massive 15,000-km ber-based Saudi National Fiber Network (SNFN) embedded with DWDM and SDH technologies. Features and Benets Features
Multiple access media support including: Fiber and Microwave Independent ber infrastructure in the form of rings with dedicated SDH POPs covering KSA from East to West and from North to South Flexible bandwidth offerings including protection on a variety of interfaces: E1 G.703 PDH 120Ohm 4wire connector DS3 G.703 BNC connector +G.957 Optical Handoff (SC/FC/ST/LC connectors available) +JT-G707 SDH Bit rate +JT-G708 SDH Network Node Interface STM-1 +JT-G709 SDH Multiplex Structure STM-4 +JT-G957 Optical Interface for Equipment and Systems Relating to SDH STM-16 +JT-G958 Digital Line Systems Based on SDH for Use on optical Fiber Cables

Benets
Large area of coverage to connect you wherever you are High availability and redundancy through ITCs resilient infrastructure

Features
Single world-wide AS 35753 BGP or static routing conguration Multiple access media support including Fiber and Microwave Independent ber infrastructure in the form of rings with 15 POPs covering KSA from East to West and from North to South Flexible bandwidth offerings from 1 Mbps to 1 Gbps on a variety of interfaces Choice of interface type Fast Ethernet: 100BaseTX (copper, RJ45) Gigabit Ethernet: 1000BaseLX (ber, SM) 1000BaseSX (ber, MM) Primary / Secondary DNS IPv6 also supported

Flexibility to meet your business needs in a cost efcient manner

Service Level Agreements Parameter

Quarterly Availability Maximum Restore Time Stability (BER Test) Packet delay Customer Site to Customer Site (KSA Domestic)

KPI
99% 12 Hours 1.00E-07 40 ms

SDH POP

ITC SDH Network

SDH POP

Customer Location 1

Customer Location 2

ITC International Capacity/IPLC SDH-based services that meet your business needs
ITC IPLC is an International Private Leased Circuit service supported over ITCs submarine and terrestrial cable capacity. This service supports a wide range of speeds from 2Mbps to 155Mbps or 622Mbps speeds in KSA as well as internationally. The stringent network design incorporating diverse routes, node planning and selective partnerships ensures low delay, high resiliency through our ring topology and quick response to fault reporting with our customer support teams. The ITC IPLC service offers half circuits as well as full circuits with one stop shop. With our one stop shop option we offer you a single point of contact to handle the time consuming process of network ordering, provisioning, maintenance, and billing. This ideal one-stop managed solution allows you to focus on your business by minimizing unnecessary coordination on your part, with various service providers. Features and Benets Features
Half Circuit and Full Circuit offering One Stop Shop Multiple access media support including: Fiber and Microwave Independent ber infrastructure in the form of rings with dedicated SDH POPs covering KSA from East to West and from North to South Flexible bandwidth offerings including protection on a variety of interfaces: E1 DS3 G.703 PDH 120Ohm 4wire connector G.703 BNC connector +G.957 Optical Handoff connectors available) +JT-G707 SDH Bit rate STM-1 STM-4 STM-16 +JT-G708 SDH Network Node Interface +JT-G709 SDH Multiplex Structure +JT-G957 Optical Interface for Equipment and Systems Relating to SDH +JT-G958 Digital Line Systems Based on SDH for Use on optical Fiber Cables (SC/FC/ST/LC Flexibility to meet your business needs in a cost efcient manner
Customer Ofce, Saudi Arabia ITC CLS Patner CLS

ITC Domestic Network

International Submarine Cable

Partner Domestic Network

Customer Ofce, International

IPLC Full Circuit

Benets
Get the service you require with the assistance you require ITC can coordinate the provision of the full end-to-end International circuit making you focus on your real business Large area of coverage to connect you wherever you are High availability and redundancy through ITCs resilient infrastructure

Service Level Agreements Parameter

Quarterly Availability Maximum Restore Time Stability (BER Test) Packet delay Customer Site to Customer Site (KSA Domestic) 40 ms

KPI
99% 12 Hours 1.00E-07

ITC Global MPLS Layer-3 VPN MPLS that meets your business requirements
ITCs MPLS offering helps carriers, service providers and businesses interconnect geographically disperse ofces in the Kingdom of Saudi Arabia and abroad. All your branches will be served on one network irrespective of the geographic location and the access media. ITCs MPLS offers a highly exible and cost-effective scalable solution for businesses inside Saudi Arabia seeking domestic and international connectivity as well as businesses outside Saudi Arabia seeking connectivity into the Kingdom. Security Inherent security within the MPLS technology that helps prevent unauthorized access and network intrusion by segregating the trafc of different customers. Flexibility Flexible bandwidth capacity options that cater for your business requirements available from 128 Kbps up to 1 Gbps. Scalability Easily upgrade your links and expand your network by simply adding more branches. Topology Support Multiple topology support for domestic networks in KSA1 (Point-to-Point, Hub-and-Spoke, Full Mesh). Network Reliability Our carrier-class IP network has a redundant architecture with an availability of 99.99%. Features and Benets Features
Choice of interface type Fast Ethernet: 100BaseTX (copper, RJ45) Gigabit Ethernet: 1000BaseLX (ber, SM) 1000BaseSX (ber, MM) Multiple access media support including: Fiber, Microwave, WiMax, and DSL Independent ber infrastructure in the form of rings with 15 POPs covering KSA from East to West and from North to South MPLS across the entire network

Benets

Interface exibility to meet customer demand and future growth

Large area of coverage to connect you wherever you are

High availability and redundancy through ITCs resilient infrastructure Consolidate data, voice and video on one network

Service Level Agreements

Your Headquarters

Parameter
Quarterly availability Maximum restore time
Your Branch Our International MPLS Backbone

KPI
99% NBD 1%

Maximum drop packets Packet delay Customer site to customer site (KSA Domestic)

100 ms

Your Branch

Together with our afliates, ITCs international presence and commitment to quality and customer service enables our teams to provide you with the highest level of service.

ITC Global Ethernet Layer-2 VPN Ethernet that meets your business requirements
Local Area Network Local Area Network

ITC Global Ethernet Service is designed to deliver high bandwidth capacity, exible service scalability and reliable access for the evolving demands of customer networksan important asset in the quest to achieve a competitive edge in todays business world. Based on carrier-class technology, private and secure connectivity is established using standard Fast Ethernet (100BaseTX RJ45) interface with easy and quick provisioning. Use of the same interface is retained even as the bandwidth requirement grows, allowing signicant optimization of the existing network infrastructure. The service is ideal for customers on different continents to expand their local area networks to metro or wide-area networks. ITC Global Ethernet service provides secure point-to-point Ethernet connectivity. The service enables a more exible and cost effective wide area networking solution than alternative legacy solutions, with scalable speeds.

Partner

POP

International Partner Cloud

Partner

NNI

POP

ITC POP

ITC

ITC POP

Customer Ofce, International

Customer Ofce, Saudi Arabia

Features and Benets Features

Choice of interface type Fast Ethernet: 100BaseTX (copper, RJ45) Gigabit Ethernet: 1000BaseLX (ber, SM) 1000BaseSX (ber, MM) Multiple access media support including: Fiber, Microwave, and WiMax Independent ber infrastructure in the form of rings with 15 POPs covering KSA from East to West and from North to South Layer 2 Service

Ease of use
Global Ethernet Services are provided via standard, widely available and well-understood Ethernet interfaces. Using Ethernet service to extend network interconnections globally simplies network operations, administration and provisioning.

Benets

Flexibility
Flexible incremental bandwidth options tailored to meet the actual demand of required trafc, as opposed to legacy services. By exploiting ITCs Next-Generation Network (NGN), subscribers can enjoy higher bandwidth connectivity, scalable from 256 Kbps to 1 Gbps, using simple and familiar Ethernet connection with cost-effective pricing using Layer 2 VPNs.

Interface exibility to meet customer demand and future growth

Large area of coverage to connect you wherever you are High availability and redundancy through ITCs resilient infrastructure Exploit existing LAN expertise for WAN networks

High Bandwidth Capability

Subscribers purchase only the required bandwidth as they need it, reducing overall operating expenses.

Rapid Service Delivery

Technical consultancy, design and provisioning are provided to meet any technical requirement.

Network Reliability
Our carrier-class IP network has a redundant architecture with an availability of 99.99%.

Service Level Agreements Parameter

Quarterly Availability Maximum Restore Time Maximum Drop packets Packet delay Customer Site to Customer Site (KSA Domestic) 100 ms

24/7 Customer Service Operation

Manned by experienced service engineers and technicians, the customer service center provides support as and when needed by subscribers.

KPI
99% NBD 1%

24x7x365 Global Support

In the fast-paced world of modern business, having a trusted and reliable partner ready by your side can make all the difference.

ITC Operations and Business Support Systems

Seamlessly integrate human and network processes with best-of-breed applications that fully support ITCs role as a Data Service Provider (DSP) and Carrier of Carriers. Customer Care, Billing and Payment Smartly manage pricing bundles for mixed mobile/xed/wireless services, a key differentiator for service providers in the new user-centric environment. Service Assurance Deliver more solid Service Quality Management (SQM), essential for user-centric services. Service Fulllment Contact us
Telephone: +966 1 406 2222 Ext. 6999 Fax: +966 1 406 2221 Email: wholesale@itc.net.sa Website: www.itc.net.sa

State-of-the-Art Data Centers

ITC operates 4 Data Centers equipped with advanced security, integrated management systems and other services. They offer highly reliable and available Tier 2 and 3 connections to ITCs core network with massive amounts of bandwidth capacity and high redundancy. ITC Data Centers are designed to deliver an open-standards-based infrastructure. This allows companies to use and share network resources better, improve business continuity and lower the cost of ownership for their network bandwidth.

ITC Network Operations Center (NOC)

The ITC Network Operations Center (NOC) is always at your service 24x7x365 with an impressive 99.99% network availability, staffed by some of the most highly qualied and best-trained professionals in the business. It is the nerve center of our operations, tasked primarily with ensuring uninterrupted network performance, maintaining network security, spotting and correcting problems even before they happen, and providing a level of 24/7 support widely admired in the industry.

Make user-centric fulllment invisible to your end-users.

ITC Contact Center

Equipped with the latest tools to manage customer relationships and staffed by highly qualied professionals, the ITC Contact Center provides a powerful round-the-clock single point-of-contact for all ITC customers, delivering superior, prompt, courteous and complete commercial and technical support on the spot.

Support
Telephone: +966 1 406 2222 Ext. 6777 Email: noc@itc.net.sa

Contact Center: +966 1 920 000 788