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ActivBoards ............................................................................................................................ 2
WhatversionofActivBoarddoIhave? ..........................................................................................................................2
ActivBoardversion1 ..............................................................................................................................................................2
ActivBoardversion2 ..............................................................................................................................................................2
ActivBoardversion3 ..............................................................................................................................................................3
ConnectivityIssues ................................................................................................................. 3
ThecomputerisconnectedviaUSBandthependoesnotfunction.Theproblemistheboardisnot
beingdetected. ..........................................................................................................................................................................3
HowdoIcleantheActivBoard?.........................................................................................................................................4
WhatdothecolorsoftheAB3Flameindicate? .........................................................................................................5
PenIssues............................................................................................................................... 5
Mypenistoosensitive.Mycursorjumpsaround.Randomlinesappear. ......................................................5
Thepeniscracked. ..................................................................................................................................................................6
Thepennibisworndown....................................................................................................................................................6
Thepenwillnotworkafterusingitwiththeslate. ..................................................................................................6
ProjectorIssues ...................................................................................................................... 6
GeneralLCDProjectorCareGuidelines..........................................................................................................................6
Fordetailedinstructionsontheuseandcareofyourprojectorpleasereadtheusermanual. ............6
Checkandcleanthefilterregularly. ................................................................................................................................6
TheimagefromthecomputerdoesnotappearontheActivBoard...................................................................7
Theimageonthescreenisdiscoloredordistortedinsomeway.......................................................................7
SoundIssues........................................................................................................................... 7
Soundwillnotwork................................................................................................................................................................7
NosoundiscomingthroughtheAB3ProspeakerswhenplayingQuickTimefiles. .................................7
Thereisafaintbeepingsoundfromtheprojectoratregularintervals. ..........................................................7
ActivBoards
What version of ActivBoard do I have?
ActivBoard version 1
o Characteristics
o Serial or USB connection
o Firmware: version 2.xx
o Uses ActivPens 2 and 3
ActivBoard version 2
o Characteristics
o Serial or USB connection
o Firmware: version 3.xx
o Uses ActivPens 2 and 3
G&G,Inc.
4408928820
10/13/10
ActivBoard version 3
o Characteristics
o USB powered
o Firmware: version 8.xx
o Uses ActivPens 4 (Teacher and Student)
ConnectivityIssues
The computer is connected via USB and the pen does not function. The problem is
the board is not being detected.
o Verify that the driver is installed and up to date. Look in your System Tray (PC) or Toolbar
(Mac). Click on the ActivManager icon and select Control Panel.
G&G,Inc.
4408928820
10/13/10
o Check your driver version. Compare it against the latest version on Promethean Planet to
verify that you have the most recent version. Go to http://www.prometheanplanet.com and
choose Support>ActivDrivers. If your driver is not current, update. Unplug the ActivBoard
from the computer while you install the driver and restart your computer. If the board is not
unplugged the driver may not install correctly.
o Check all connections to ensure they are secure. Check your connection through
ActivManager again.
o If you are still not connecting, reset the board. Disconnect the USB cable from the
computer. Wait 30 seconds and reconnect the USB cable. Check the ActivManager again.
o If you are still not connecting, plug the USB cable into a different port.
o You can restart your computer.
o Or swap out the computer for one that is working with a board. Test to see if that one will
connect. Alternatively take the computer in question and connect it to a different board to
see if it will connect to that board.
o Call G & G, Inc.
G&G,Inc.
4408928820
10/13/10
PenIssues
My pen is too sensitive. My cursor jumps around. Random lines appear.
G&G,Inc.
4408928820
10/13/10
The pen will not work after using it with the slate.
o
o
o
o
Keep the pens from the slate and the board separate. They do not like to be interchanged.
Try another pen.
Unplug the USB cable from the computer and reconnect it.
Restart the software and/or computer.
ProjectorIssues
General LCD Projector Care Guidelines
For detailed instructions on the use and care of your projector please read the user
manual.
o When not in use, turn the projector off. Note: No Show is not the same.
o Never power the projector off during the initial powering on period.
o Never power on the projector during the cooling down period.
o FILTER BLOCKED. Your projector must be fully cleaned and checked for damage.
10/13/10
The image from the computer does not appear on the ActivBoard.
o
o
o
o
SoundIssues
Sound will not work.
o See if the Computer Sound works but not the DVD/VCR.
o See if the DVD/VCR sound works but not the Computer.
o Determine if there is sound from any device.
o Check all connections. (E.g. the plug in the computer is in the headphone jack, not the
microphone jack.)
o Check that the sound is turned on and volume is raised for all devices.
o Check the A/V box to be sure the correct device button is pressed.
o Check that the mute button on the projector remote has not been selected.
No sound is coming through the AB 3 Pro speakers when playing QuickTime files.
o
o
o
o
o
Launch QuickTime.
Click on Edit>QuickTime Preferences.
Select Audio.
Change the music synthesizer to Promethean Audio Device.
Click Apply and the OK.
G&G,Inc.
4408928820
10/13/10