BOOKING A TABLE ON THE PHONE & ASKING FOR INFORMATION

HEAD WAITER: Good morning, Casablanca Restaurant, Daniel/ Rachel speaking, how may I help you? CLIENT: Good morning, I would like to make a reservation HEAD WAITER: All right sir/ madam. For what day would that be? CLIENT: For next Saturday HEAD WAITER: For how many people would that be? CLIENT: It is for two people HEAD WAITER: Would you like it for lunch or for dinner? CLIENT: I prefer for Dinner HEAD WAITER: At what time would you like your table? CLIENT: At Half Past Nine HEAD WAITER: Could I have the name for the reservation, please? CLIENT: Yes, Its Daniel Snchez / Rachel Escudero HEAD WAITER: Could you spell your surname, please? CLIENT: Of course, Its S A N C H E Z / E S C U D E R O HEAD WAITER: Could you give me a contact number, please? CLIENT: Yes, Its 687459852 HEAD WAITER: So, Its a table for two people, next Saturday at half past nine, ok? CLIENT: Yes, Its perfect. Excuse me, is the restaurant a-la-carte or with set menus? HEAD WAITER: We have only -la-carte CLIENT: And may I pay with credit card? HEAD WAITER: Of course, we do accept most credit cards CLIENT: Excuse me, how can I get to the restaurant? HEAD WAITER: The restaurant is placed in Castellana Street , opposite Santiago Bernabu soccer stadium. CLIENT: thank you very much for your help. HEAD WAITER: Not at all Mr Snchez/ Mrs Escudero. We are looking forward to seeing you. Goodbye! CLIENT: Goodbye!

RECEIVING GUEST, TAKING ORDERS AND RECEIVING PAYMENT HEAD WAITER: Good Evening, Sir / Madam. Do you have a reservation? CLIENT: Yes, we do HEAD WAITER: Could I have the name for the reservation, please? CLIENT: Of course, Its Daniel Snchez / Rachel Escudero HEAD WAITER: One moment, Yes, Mr Sanchez / Mrs Escudero. Its a table for two. Shall I take your coats? CLIENT: Yes, please HEAD WAITER: Would you like a table near the TV, near the chimney, or near the piano? CLIENT: We would like a table Near the TV. HEAD WAITER: Would you like to follow me, please? Ill show you to your table CLIENT: Thank you, very much, Indeed GIVING THE MENU CARD & WINE LIST; OFERING DRINKS HEAD WAITER: Here is the menu card and wine list. Would you like to order any aperitifs or soft drinks? CLIENT: Certainly, I would like two Mojitos TAKING ORDERS; STARTERS, MAIN COURSES AND DRINKS HEAD WAITER: Are you ready to order? CLIENT: Excuse me, What is Caesar Salad? HEAD WAITER: Its a salad that goes: chicken, lettuce, cheese, croutons and the Caesar sauce CLIENT: That sounds delicious, Ill have Caesar Salad and my friend will have a stew soup. HEAD WAITER: And what would you like to follow sir? CLIENT: Ill Have a Ribcage of pork with barbecue sauce and my friend will have a Cocido. HEAD WAITER: How would you like your Ribcage of pork? CLIENT: I would like it medium rare. HEAD WAITER: And what would you like to drink? CLIENT: We ll have a bottle of red wine, Seorio de los llanos and a jug of iced water, please

TAKING ORDERS, DESSERTS, COFFEE AND LIQUORS HEAD WAITER: Is everything all right? CLIENT: Yes, It was perfect. My Ribcage of pork was really tender HEAD WAITER: Would you like to have a dessert? CLIENT: Yes, that would do us nicely HEAD WAITER: Here is the menu card CLIENT: Excuse me, Are Brownies served with any kind of nut sauce? Im allergic HEAD WAITER: No, sir /madam. They are only served with hot chocolate sauce and vanilla ice- cream CLIENT: Then, well both have brownies HEAD WAITER: And would you like coffee, tea or other infusions? CLIENT: Ill have a coffee with condensed milk and my friend will have a green tea with milk HEAD WAITER: Would you like to have any liquor? CLIENT: Yes, well have an orujo HEAD WAITER: ok, here it is. CLIENT: Thank you, very much RECEIVING PAYMENT CLIENT: Could we have the bill, please? HEAD WAITER: Here it is Thank you very much for coming, we are looking forward to seeing you again CLIENT: Goodbye!

DEALING WITH COMPLAINTS IN THE BAR BARMAN: Good evening sir/madam. CLIENT: Good evening BARMAN: What would you like to drink? CLIENT: Excuse me, what does Pina colada contain? BARMAN: It contains rum, pineapple, and coconut and is served with a Skewer of melon with cherry CLIENT: Ok, so I will have a Pina colada and my friend will have a San Francisco BARMAN: Here you are, Your Pina colada and your San Francisco. CLIENT: Thank you, very much BARMAN: Not at all, sir/ madam COMPLAINTS CLIENT: Excuse me, this San Francisco is slightly sweet. Could you put some more sugar in it, please? BARMAN: Im really sorry, sir/madam. Ill Bring you some sugar immediately. CLIENT: Excuse me, once again but my Pina colada is not strong enough, I think. BARMAN: I do apologize, sir/madam. Ill change it straightaway here you are, sir/ madam. I do hope you like this one. It is on the house. CLIENT: Thank you very much indeed. Could we have the bill please? BARMAN: Of course, sir/madam. Here it is. Thank you very much for coming. Goodbye! CLIENT: Goodbye!