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Monnette M.

Manabat
Al Rigga Road, Dubai, United Arab Emirates Mobile number: +971508622504 Email: monnette_manabat@yahoo.com Personal Profile Customer friendly receptionist with strong interpersonal skills and a broad range of expertise in management, sales, negotiation, customer service, and IT gained through exemplary service for several prestigious establishments. I am currently seeking for a company that I can offer an on the job training service to implement the knowledge, skills and abilities that I have learned in college. Eventually to find a work in the Marketing Industry Key Skills Sound knowledge of Marketing Industry Combination of academic study and real world training by completion of National Diploma in Marketing Level 7 Genuine passion and interest in sales and marketing. Experience on a sales and marketing through Melaluca. Ability to work successfully as a member of a team Team work is a key part of my current role, which involves working as part of a small team of customer service personnel in Challenge Gas Station and Night and Day Dairy Shop. Commitment to success in the industry Active member of the Canterbury Filipino Society Ability to network effectively. Enthusiastic participation in professional development ongoing workplace learning such as Melaluca Training.

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Time Management Skills To be able to manage a full time course, part time work and personal business through good time management and organization.

Employment Summary CHALLENGE GARRAGE AUGUST 2008- JANUARY 2012 SHIFT MANAGER Responsibilities: I was responsible to provide an outstanding customer service to all our valuable customers. I also provide single-point of contact for end-users problems and inquiries. Cash Handling, doing various of stocktaking of our products and make sure that stocks are all good, excellent administration and computer skills and the ability to focus and multitask in a busy fast-paced environment. Making sure that all staff are doing their own task well. Maintain the name of our company. NIGHT AND DAY FEBUARY 2008- JUNE 2008 SHOP ASSISTANT Responsibilities: I was responsible to provide an outstanding customer service to all our valuable customers. I also provide single-point of contact for end-users problems and inquiries. Cash Handling, doing various of stocktaking of our products, excellent administration and computer skills and the ability to focus and multi-task in a busy fast-paced environment LES MILLS GYM AUGUST 2007- DECEMBER 2007 RECEPTIONIST Responsibilities: I was responsible to provide an outstanding customer service to all our valuable customers and visitors. I also provide single-point of contact for end-users problems and inquiries, to be able to provide assistance in person and over the telephone. Cash Handling, excellent administration and computer skills and the ability to focus and multi-task in a busy fastpaced environment. BENEDICTINE SCHOOL OCTOBER 2006- JUNE 2007 SITE ENGINEER Responsibilities: I was responsible for analyzing the architectural and structural drawings, detailing structural members such as Columns, Beams, Braces, Trusses, Stairs, Handrails, and other structural steel members. I am also responsible in drawing field work details, Anchor bolt plan & Details, Erection drawings, Field bolts lists. Reviewing approvers comment and analyzing marked up drawing. I ensure accuracy of detail drawing & keeping the schedule of submission. PEOPLESUPPORT MAY 2004- OCTOBER 2006 CUSTOMER COLLECTIONS SPECIALISTS Responsibilities: I was responsible to provide a single-point of contact for end-users problems and inquiries, to be able to provide assistance over the

telephone. Analyze, troubleshoot and resolve the problem. Perform system analysis, system documentation, timelines and implementation. Applying payment check or credit card payment and making an individual solution to the customers inquiry over the phone as well as ongoing maintenance management of the network. ALLORICA PHILIPPINES INC APRIL 2003- APRIL 2004 CUSTOMER INTERACTION SPECIALISTS Responsibilities: I was responsible to provide a single-point of contact for end-users problems and inquiries, to be able to provide technical assistance over the telephone. Analyze, troubleshoot and resolve the problem. Perform system analysis, system documentation, timelines and implementation. Applying design and making an individual solution to the customers inquiry as well as ongoing maintenance management of the network. RESPONSIBILITIES: Develop and implement plans to maximize sales and meet or exceed goals and objectives. Enhance the customer experience by leading team of associates in providing strong customer service. Implemented new product lines and created strategies to introduce and promote them to customers. Set standards and modeled behavior for optimum customer service.

KEYS ACHIEVEMENTS: Consistently carried out duties impeccably. Commended for excellent customer relations. Successfully ensured a consistently strong customer focus. Helped streamline filing system to improve efficiency. Continually achieved or surpassed personal targets. Regularly commended for high productivity and excellent work. Exemplary work, timekeeping and attendance record.

SKILLS:

Excellent customer service skills. Excellent sales, negotiation and promotion skills. Excellent verbal and written communication skills. Strong interpersonal, office administration and multitasking skills. Natural flair and ability to work on own initiative or as part of team. Excellent listening skills with a strong attention to detail. Excellent problem-solving and analytical skills.

Education Summary National Diploma of Marketing Level 7 2009 2010 CHRISTCHURCH INTERNATIONAL COLLEGE, New Zealand National Diploma of Business Administration Level 6 2007 - 2008 CHRISTCHURCH INTERNATIONAL COLLEGE, New Zealand Bachelor of Science in Civil Engineering 1994 - 2000 MAPUA INSTITUTE OF TECHNOLOGY, Philippines Referees CARIDAD G. EUCAPOR Al Jaber Engineering Company CRM Administration Assistant +971597387764 MS JEMAIMA QUIRINO Al futtaim carillion LLC Quantity Surveyor +971506948709 MRS. ERLINDA CHARLTON 40 Lincoln Road Family Friend +6433387424

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