ANALYSIS # HR Questionnaire

Table 1: Respondents General Information Organisation Name of S.No Name Respondent 1 2 3 4 5 Central Shoppers Stop SGS Kakde Lifestyle Big Bazar Rajesh Kajelkar Neha Kukkal Bhavya Prakash Ruchi Suri Tripti Deshmukh

Designation HR HR HR HR HR

Contact No 02030588615 02026332865 02040008181 02066290216

Table 2: Respondents reply to Skill Set Requirement S.No 1 2 3 4 Skills Grooming Communication Skills Experience Educational Qualification Yes (No.) 4 5 1 4

Table 3: Respondents reply to presence/absence of Employee Referral Scheme S.No 1 2 3 4 5 Organization Name Central Shoppers Stop SGS Kakde Lifestyle Big Bazar Response Yes Yes yes Yes No % of CTC 10% 5% 20% 10% NA

Figure 1

% of CTC
25% 20% 15% 10% 5% 0% Yes Central 1 Yes Shoppers Stop 2 yes SGS Kakde 3 Yes Lifestyle 4 No Big Bazar 5 % of CTC

Discussion: All retail houses except for Big Bazar have Employee Referrals and it ranges from 5%-20% of CTC

Table 4: Respondents reply to methods used for Employee Appraisal S.No Response Number

1 2 3

Floor Manager's Feedback Immediate Manager's Feedback Sales Achieved

5 5 4

Figure 2

Number

1 Floor Manager's Feedback 2 Immediate Manager's Feedback 3 Sales Achieved

Discussion: All the retail chains consider Floor Manager's and Immediate Manager's Feedback for appraisal

Table 5: Respondents reply to whether they have performance awards S.No Response Number 1 2 Yes No 5 0

Discussion: All the organizations have performance awards

Table 6: Respondents reply to whether they have variable pay component S.No Organization Name Response % of CTC 1 2 3 4 5 Central Shoppers Stop SGS Kakde Lifestyle Big Bazar Yes Yes Yes Yes Yes Not Disclosed Not Disclosed Not Disclosed Not Disclosed Not Disclosed

Discussion: All retail chains have vairable pay as component of CTC but they dont disclose it

Table 7: Respondents reply to Frequency of Performance Appraisal Cycle S.No 1 2 3 4 5 Appraisal Cycle Monthly Quaterly Bi-Annual Annualy Need Based Number 3 2 -

Table 8: Respondents reply to any Retention Programmes adopted by Company S.No 1 2 Response Yes No Number 3 2

Table 9: Respondents reply to types of training conducted S.No 1 2 3 4 Types of Training Technical(Sales) Leadership Induction Any Other Number 5 3 5 2

Number
6 5 4 3 2 1 0 Technical(Sales) 1 Leadership 2 Induction 3 Any Other 4 Number

Discussion: Most of the retail houses treat as technical and induction as important part of training and development

Table 10: Respondents reply to Frequency of Conducting Training Programmes S.No Appraisal Cycle Number 1 2 3 4 5 Monthly Quaterly Bi-Annual Annualy Need Based 2 2 1

Table 11: Respondents reply regarding External Vendors for Training S.No 1 2 Response Yes No Number 2 3

ANALYSIS # Employee Questionnaire

Table 1: Respondents General Information S.No 1 A B C D E 2 A B C 3 A B Particulars Name of Organisation Central Shoppers Stop SGS Kakde Lifestyle Big Bazar Experience In Months Less than 12 Between 12 and 24 Greater Than 24 Gender Male Femle Percentage Employee 24 26 12.5 27 10.5 20 50 30 66 34

Figure 1

Respondents
Big Bazar 11% Central 24% Lifestyle 27% SGS Kakde 12% Shoppers Stop 26%

Discussion: Table 1 shows the demographics of respondents and the pie chart shows the number of respondents from different retail houses.

Table 2: Respondents reply for physical working conditions in their organization S.No Particulars Satisfactory Levels Percentage Place of Work 1 High 80 Moderate Poor High Moderate Poor High Moderate Poor High Moderate Poor 18 2 87 13 20 55 25 4 86 10

Cleanliness

Working Hours

Canteen Facilities

Figure 2

Percentage
100 90 80 70 60 50 40 30 20 10 0 High High High Moderate Moderate Moderate High Moderate Poor Poor Poor Poor

Percentage

Place of Work

Cleanliness

Working Hours

Canteen Facilities 4

Discussion: From Table 2 and Figure 2 it is clear that there are high satisfaction levels for place of work and cleanliness in workforce whereas moderate in case of working hours and canteen facilities.

Table 3: Respondents reply for their recreation facilities Satisfactory S.No Particulars Levels Percentage Outings 1 High Moderate 23 Poor 77 Sports Events 2 High 33 Moderate 50 Poor 17 Offsite Training/ Team Building 3 Activities High Moderate 88

Poor 4 Organization Wide Parties High Moderate Poor

12 90 10 -

Percentage
100 90 80 70 60 50 40 30 20 10 0 Moderate Moderate Moderate Moderate Poor Poor Poor Poor High High High High Percentage

Outings

Sports Events

Offsite Organization Training/ Team Wide Parties Building Activities 3 4

Discussion: Table 3 and Figure 3 show that the employee feedback on recreation is not good and is just average.

Table 4: Respondents reply for Accidents Insurance Policy S.No 1 Particulars Group Insurance Scheme Satisfactory Levels High Moderate Poor 2 Deposit Linked Insurance Scheme High Percentage 65 35 -

Moderate Poor

Table 5: Respondents reply on calculation of insurance amount Particulars S.No Percentage 1 2 3 Contingent on level Fixed Contingent on Compensation 6 6 88

Table 6: Respondents reply on Mediclaim Policy S.No Particulars Satisfactory Levels 1 Medical benefit provided High Moderate Poor High Moderate Poor

Percentage 23.5 70 6.5 87 13

Service of medical officer

Table 7: Respondents reply on who are covered under Mediclaim policy S.No Particulars Percentage 1 2 3 Employee Only Employee and spouse Employee, spouse and 2 children Employee, parents, spouse and 2 children 70 22 5

Table 8: Respondents reply to feedback and suggestions implementation S.No 1 2 Response Yes No Percentage 67 33

Table 9: Suggestions from Respondents S.No 1 2 3 Suggestion More Out Door Activities Sales pressure to be reduced other Percentage 60 25 15