Statistical Quality Control with SPC

Motivation for using SPC

Gnter Faes Mail: guenter@faes.de

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Statistical Quality Control with SPC

Introduction: Dimension of Quality Eight components of quality (Garvik 1987)

1 2
Reliability
How often does the product fail?

Performance
Will the product do the right job?

8
The quality of a product can be evaluated in several ways...!

Conformance to Standards
Is the product made exactly as the designer intended?

Durability
How long is the service life of the product?

Perceived Quality
What is the reputation of the company or its product?

Serviceability
How easy is it to repair the product?

6 5

Features
Additional features to the performance?

Aesthetics
Visual appeal of the product

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Introduction: Quality Definition
Quality means fitness for use Quality of design Quality of conformance

Quality is inversely proportional to variability If variability in the important characteristics of a product, the quality of the product increases! Quality improvement is the reduction of variability on processes and products!
This can be reached with a team of specialists in development, manufacturing, quality engineering and other disciplines! concurrent engineering

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Statistical Quality Control with SPC

One way to reduce the variability is to use statistical process control (SPC)!

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The way to statistical process control, SPC
Experiment design Factor analysis FMEA, cost analysis, ...
(as an example)

Model the relationship between the influential input variables and the output quality Regression and / or characteristics time series analysis

SPC

Process compensation and regulation

EPC / feedback control

(EPC = Engineering process control)
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Statistical Quality Control with SPC

Possible SPC integration in a manufacturing process as a overview
Product design Customer influence QM Methode Customer needs
(see also Dimension of Quality)

Incoming goods Incoming inspection

Manufacturing process SPC

P co roc an mp ess d en re sa gu ti la on tio n

Material management Outgoing inspection

Customers Incoming inspection

machine

material

Above fields take influence through variability onto the process!

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man

environment

method
QM-System
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Statistical Quality Control with SPC

Effective quality improvement be instrumental in increasing productivity and reducing cost!

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Quality Costs

ed QM r used tively ion costs! Effec duct o the pr

uces

Prevention Costs
Quality planning Process design Process control Training ...

Appraisal Costs
Inspection of Incoming material Product inspection ...

Internal Failure Costs

Scrap Rework Retest Downtime ...

External Failure Costs

Complaints Returns Warranty charges ...

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Bibliography
Introduction to Statistical Quality Control, Douglas C. Montgomery, 5e Wiley Prozessfhigkeitsmessung fr die industrielle Praxis, Horst Rinne und Hans-Joachim Mittag, Hanser As outline:
Control chart:

http://www.faes.de/Basis/Basis-Statistik/Basis-Statistik-Regelkarten/basis-statistik-regelkarten.html
SPC:

http://www.faes.de/Basis/Basis-Lexikon/Basis-Lexikon-Prozessfaehigkei/basis-lexikon-prozessfaehigkei.html

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Thanks for your friendly attention!

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