Winter Spring 2009 Seminar Catalog

Winter/Spring 2009 Seminars & Training
Check out the NEW seminar offerings!
http://corporatetraining.nwtc.edu • e-mail: corporatetraining@nwtc.edu

Lifelong learning opportunities that are what you want
and provided when you want, where you want, and how
you want is Northeast Wisconsin Technical College’s
commitment to you.
Increasing the productivity of your existing workforce is one

of the sure-fire ways of increasing the profitability of your
company in a very tight labor market. Increasing productivity
while improving the quality of services and products can be
a challenge. Rapidly making changes in technology,
implementing new methods of work and management, and
continuously improving and creating new products are often
needed. Continuous training and retraining of your workforce
becomes of paramount importance. It is the essential
component in successfully increasing the productivity of
your company. Increasing the skill level of your workforce
will allow you to be successful in making the changes
needed to increase productivity.
Northeast Wisconsin Technical College will be your training partner. No matter what the skill,
no matter what the need, NWTC will assist you in meeting your training and performance needs.
From courses to seminars to contracted training designed to meet your needs, we will deliver
anywhere, anytime, and in anyway. Together, we can ensure that you meet your goals and
objectives. Together, we will maintain and continue to build the strong economic foundation that
provides for the high quality of life we enjoy in Northeast Wisconsin.
Dr. H. Jeffrey Rafn
MISSION STATEMENT
The mission of NWTC’s Corporate Training
& Economic Development is to raise
the performance of organizations and
workplace learners through consulting and
providing entry level to advanced training
anytime, anywhere, anyway.
NWTC’s Corporate Training

& Economic Development
Training Doesn’t Cost – It Pays!
Seminars and Workshops for Business,
Industry, and Health Care
Seminars offered through Corporate Training
and Economic Development are more than
“something we do”. Because we focus on Reference Guide
Northeast Wisconsin, our training and ______________________________
services are tailored to local business needs.
We bring best practices from around the world Seminars
to small towns. We renew the skills of our Communication & Writing .......pg. 3
workforce, reinvigorate our leadership and Computer & Info Technology ...pg. 4-5
reinforce our competitiveness. That builds a
Customer Service ....................pg. 6
stronger economy for all of us.
Marlene Gauthier Diversity ...................................pg. 7
Contact Marlene Gauthier (business and Financial Management ...........pg. 8
industry) or Anne Piotrowski (health care) Gas Utility.................................pg. 8
for all your seminar needs.
Global Marketplace ..................pg. 9
(800) 422-NWTC, extension 6971 or Health Care..............................pg. 10-12
(920) 498-6971 for business and industry HR Management......................pg. 13
(800) 422-NWTC, extension 6301 or Leadership & Management......pg. 14-15
(920) 498-6301 for health care Leadership for Executives .......pg. 16
E-mail: corporatetraining@nwtc.edu Lean Training ...........................pg. 17-20
Anne Piotrowski Project Management................pg. 21

Safety ......................................pg. 22-24
Sales & Marketing ...................pg. 25
Our seminars and workshops are designed to be:
Six Sigma Training...................pg. 19-20
Convenient – Most seminars are held in Green Bay. Sustainability ...........................pg. 25
Useful – Seminars frequently focus on topics requested by area ______________________________
businesses. The skills and knowledge gained can often be applied on
the job immediately. General Information
High Tech – Many seminars are integrated with NWTC’s educational Assessment Process ...............pg. 32
programs in more than 100 fields, using the same cutting-edge technology
Campus Directions...................pg. 36
that students use.
Center for Entrepreneurship......pg. 35
Practical – Corporate Training instructors have years of business
experience, so they know what works in the real world, and they Ed2go and NWTC....................pg. 35
understand your industry. Evaluation Center ....................pg. 33
Customizable – Any seminar you see in our catalog can be customized Global Training Services..........pg. 30
for your company’s needs, delivered anywhere and scheduled at your International Services ..............pg. 34
convenience.
Presenter Profiles ....................pg. 26-29
Affordable – Corporate Training seminars offer the same best practices Registration Form ....................pg. 37
and market intelligence being introduced nationwide, at a fraction of
the cost. Safety Training, Customized .....pg. 31
Corporate Training and Economic Development | Training Doesn’t Cost — It Pays! • Page 1
TRAINING You face challenges
FOR everyday –
SUCCESS Great businesses meet those
challenges and continue
to grow and prosper.
We can help!
Corporate Training and Economic Development • Page 2

Communication and Writing
Business Writing Basics Assertive Communication
Presenter: Heather Cox Presenter: Laurie Vannes-Treskon
This seminar will review the purpose and goals of business Do you find it difficult to speak up in meetings, make requests of
documents, and techniques for achieving those goals with your other people, or stand up for your ideas? Or do you tend to push your
audience. You will be writing and reviewing hard copy as well own ideas too hard, tell people to “just do it,” or discount the opinions
as electronic documents in this workshop-style session. You of others? Balancing your own needs with those of your co-workers
are welcome to bring samples of letters, memos, or other is essential to a productive, comfortable and respectful workplace.
written communications with you to the seminar.
You Will Learn:
You Will Learn: • The difference between passive, assertive, and aggressive
• To analyze your audience and purpose communication styles
• Organizational techniques to achieve your purpose • Barriers to assertive communication
(to inform, to request, to complain, to persuade) • Tips for modifying your communication style
• Formatting for memos and business letters • The impact of non-verbal communication on your message
• To evaluate and modify the tone of your writing • Techniques for communicating assertively in the workplace
Date: April 10, 2009 Date: May 13, 2009
Time: 8:00 a.m. – 12:00 p.m. Time: 8:00 a.m. – 12:00 p.m.
Cost: $110 (out-of-state higher) Cost: $110 (out-of-state higher)
$100 for each additional person from the $100 for each additional person from the
same company same company
Price includes materials and refreshments Price includes materials and refreshments
Location: Green Bay Campus Location: Green Bay Campus
Grammar & Punctuation Brush-up Effective E-mail

Presenter: Heather Cox
NEW
NEW Communication
People judge your capabilities by the written work you Presenter: Heather Cox
produce. Errors in letters, memos, or e-mail messages could E-mail communication has replaced many forms of business
be sending the wrong message to customers or co-workers. memos, letters and telephone conversations. Learn to use this
This seminar will review the ground rules of writing: critical communication tool correctly and effectively. Send clear,
sentences, punctuation, and basic grammar and usage. efficient and compliant e-mail communication. Participants will
You Will Learn: learn how to target their audience, get to the point, gain control of
• The correct use of commas, periods, colons, semi-colons, their inbox and develop and maintain a professional e-mail style.
and apostrophes You Will Learn:
• To write complete sentences (avoiding run-ons and fragments) • The purpose and tone of your e-mail
• Common grammar and usage errors • To understand your e-mail audience
• Resources for proofreading and editing your work • Advantages and disadvantages of e-mail communication
Date: May 8, 2009 • Proper e-mail netiquette
Time: 8:00 a.m. – 12:00 p.m. • To improve reply time and folder organization by
Cost: $110 (out-of-state higher) categorizing e-mail communications
$100 for each additional person from the Date: May 15, 2009
same company Time: 8:00 a.m. – 12:00 p.m.
Price includes materials and refreshments
Cost: $110 (out-of-state higher)
Location: Green Bay Campus
online registration
$100 for each additional person from the
same company
Visit us online at http://corporatetraining.nwtc.edu for convenient registration!
Training Doesn’t Cost — It Pays! • Page 3

Computer and Information Technology
Word® 2007– Intro Excel® 2007- Intro
Presenter: Leonard Zittlow Presenter: Mary Micoley
In this one day seminar, you will learn the basic techniques that This one-day seminar will teach basic spreadsheet techniques
MS Word® 2007 has to offer. Whether you are looking for a using Microsoft Excel® for Windows®. A hands-on approach
refresher in MS Word® or are in need of learning new 2007 will teach you the basic features of the program which include
features, this seminar will accomplish both. Participants will creating and printing worksheets, creating formulas, copying
review basic processes and learn many valuable shortcuts and and moving cells, and manipulating rows, columns, and charts.
tips. The workshop will also provide instruction on designing,
Prerequisite: Basic knowledge of Windows® is recommended.
creating, editing and enhancing Word® documents.
Prerequisite: Basic knowledge of Windows® is recommended. You Will Learn To:
• Identify the components of the Excel® window
You Will Learn To: • Build and edit worksheets
• Navigate the Word® window • Format a worksheet
• Use the many toolbars available • Create charts
• Create a document using a template • Work with formulas and functions
• Cut, copy, and paste text Dates: February 5 or April 2, 2009
• Format fonts, paragraphs, sections and other options Time: 8:00 a.m. – 4:00 p.m.
• Create and use tables Cost: $155 (out-of-state higher)
Date: February 19, 2009 $140 for each additional person from the
Time: 8:00 a.m. – 4:00 p.m. same company
Cost: $155 (out-of-state higher) Price includes materials, lunch and refreshments
$140 for each additional person from the Location: Green Bay Campus
same company
Price includes materials, lunch and refreshments
Word® 2007– Intermediate Excel® 2007- Intermediate

Presenter: Leonard Zittlow Presenter: Mary Micoley
This one-day seminar contains units that cover intermediate This one-day seminar contains units that cover intermediate Excel®
Word® skills. You will learn how to illustrate documents, skills. You will learn how to work with more advanced formulas
create a Web page, merge documents, work with styles and and functions, automate worksheet tasks, manipulate data using lists,
templates, and develop multi-page documents. enhance charts, share Excel® files, and incorporate web information.
Prerequisite: Word® Intro or equivalent knowledge/ Prerequisite: Excel® Intro or equivalent knowledge/
experience is recommended. experience is recommended.
You Will Learn To: You Will Learn To:

• Illustrate documents with graphics • Manage workbooks
• Create a Web page • Automate worksheet tasks
• Merge Word® documents • Plan, create, and print lists
• Work with styles and templates • Analyze list data
• Develop multi-page documents • Enhance charts and worksheets
Date: April 23, 2009 • Share Excel® files and incorporate web information
Time: 8:00 a.m. – 4:00 p.m. Date: May 7, 2009
Cost: $155 (out-of-state higher) Time: 8:00 a.m. – 4:00 p.m.
$140 for each additional person from the Cost: $155 (out-of-state higher)
same company $140 for each additional person from the
Price includes materials, lunch and refreshments same company
Location: Green Bay Campus Price includes materials, lunch and refreshments
Microsoft, Encarta, MSN, and Windows are either registered trademarks or

trademarks of Microsoft Corporation in the United States and/or other countries.

Computer and Information Technology
Adobe Photoshop® - Basic Adobe Acrobat® - Basic
Presenter: Sue Simoens Presenter: Sue Simoens
This seminar will teach basic Photoshop® techniques using a This seminar teaches using a step by step process through all
PC platform. Techniques learned can be transferred to the Mac® of the Adobe Acrobat® 8 essentials. A hands-on approach will
platform as well. A hands-on approach will teach you the basic provide a thorough introduction to the software and move through
features of the program which include an overview of Photoshop’s® new and existing Acrobat® tools to accomplish nearly any office
tools, and creating and manipulating images. It will also clarify communication task. Participants will be able to smoothly integrate
color modes, resolution and file formats for print and web. Adobe Acrobat® into their current workflow and learn to be
more productive with clear steps and practical tips.
Prerequisite: Basic knowledge of Adobe® is recommended.
You Will Learn To:
You Will Learn To: • Create and view electronic documents
• Use the different tools and • Make basic retouching and
• Streamline document reviews
tool options repairing of images
• Save PDF files as Word documents
• Make selections • Use filters and layer styles
• Archive your Outlook emails to PDF
• Work with Layers • Manage digital images
• Use Acrobat’s® commenting & reviewing tools
• Work with text • Automate a web gallery
• Use digital signatures
• Import bitmap and vector • Automate a contact sheet
• Create dynamic & interactive forms
images • Save images for print
• Protect sensitive documents
• Use basic image correction and web
• Use the shared reviewing capabilities
techniques
Date: May 14, 2009
Date: April 16, 2009
Time: 9:00 a.m. – 5:00 p.m.
Time: 9:00 a.m. – 5:00 p.m.
same company
same company
PowerPoint® 2007 - Basic NEW

NEW Ruby On Rails®
Presenter: Sue Zittlow Web Application Development For Business
In this seminar you will learn to create effective and cutting- Presenter: Tim Gremore
edge presentation materials for the competitive marketplace.
In this one-day seminar you will be introduced to Ruby on Rails,
You will learn to customize presentations with a wide variety
a full-stack framework for developing database-backed web
of tools including animation, sound and movies. More
applications according to the Model-View-Control pattern. Web
importantly, you will learn to develop these dynamic
developers are rapidly discovering the power and efficiency that
presentations quickly and professionally.
is built into Ruby on Rails. The Rails mantra continues to be “DRY”
Prerequisite: PowerPoint® Intro or basic knowledge/ (Don’t Repeat Yourself) and “Convention over Configuration”. Both
experience is recommended. philosophies add up to rapid and enjoyable Web application
development. This seminar is designed for anyone interested in
You Will Learn To: developing database backed web applications using Ruby on Rails.
• Customize your presentations
• Work with embedded and linked objects and hyperlinks Prerequisite: Basic knowledge of HTML and familiarity
• Enhance charts with CSS (Cascading Style Sheets) are recommended.
• How to insert sound and movies
You Will Learn:
• Create active vs. passive presentations
• The history of Ruby on Rails
• Use advanced features
• The Ruby on RaiIs development community
Date: April 16, 2009 • Installation of the MySQL database, Ruby and Ruby Gems
Time: 8:00 a.m. – 4:00 p.m. • To develop a simple blogging application
Date: March 19, 2009
Time: 8:00 a.m. – 4:00 p.m.
same company
same company

Customer Service
Reaching for Stellar Teaming Up for
Customer Service™
NEW
NEW Seamless Service™
An AchieveGlobal Customer Service Seminar An AchieveGlobal Customer Service Seminar
Presenter: Laurie Vannes-Treskon Presenter: Laurie Vannes-Treskon
This four-hour seminar is designed as the foundation for the This half day seminar explores what it takes to deliver seamless
Stellar Service series. Participants explore the value of stellar service, and to develop skills for addressing service issues with
service and the service provider’s role in achieving it. A variety fellow employees and team members. Participants will use a
of activities are completed to identify key defining moments variety of group activities and skills practices to assess how
in customer interactions and behaviors that often make the well they contribute to seamless service and how to raise a
difference between losing a customer and keeping one for service issue with co-workers.
a lifetime.
You Will Learn:
You Will Learn: • The importance of seamless service
• What stellar service means • Your role in delivering seamless service, and commitment
• The benefits of stellar service to doing so
• The three dimensions of service • The six best practices for delivering seamless service
• To describe the four key qualities that customers expect • A five-step process for discussing service coordination
from stellar service issues with others
Date: February 4, 2009 • To take action to increase teamwork and coordination with
Time: 8:00 a.m. – 12:00 p.m. those who help you serve customers
Cost: $110 (out-of-state higher) Date: March 11, 2009
$100 for each additional person from the Time: 8:00 a.m. – 12:00 p.m.
same company Cost: $110 (out-of-state higher)
Price includes materials and refreshments $100 for each additional person from the
Location: Green Bay Campus same company
Serving a World Healing Customer

NEW
NEW of Customers™ NEW
NEW Relationships™
An AchieveGlobal Customer Service Seminar An AchieveGlobal Customer Service Seminar
This half-day seminar helps service providers learn and apply This four-hour seminar is designed to help participants develop
skills for providing helpful, sensitive, and respectful service the skills necessary to serve customers who are concerned,
that is tailored to customers’ unique needs. Participants angry, or upset after a service breakdown or negative
complete a variety of activities, discussions and skills experience with the organization. The session explores ways to
practices that will demonstrate the tools necessary to provide choose productive responses, techniques for defusing negative
respectful service. emotions and more.
You Will Learn: You Will Learn:

• The benefits of improving service to customers who have • The four guidelines for effectively restoring customer trust
unique needs related to physical ability, language, and confidence
technology or other service expectations • To manage reactions to emotional statements from customers
• The dangers of judging customers based on assumptions • The importance of healing relationships with customers
about a group to which they may belong who are frustrated or angry
• To ask respectful questions to clarify unique customer needs • How to demonstrate commitment to the customer and how
• How to take appropriate action to meet unique customer needs to encourage customers loyalty
Date: February 18, 2009 Date: April 8, 2009
Time: 8:00 a.m. – 12:00 p.m. Time: 8:00 a.m. – 12:00 p.m.
Cost: $110 (out-of-state higher) Cost: $110 (out-of-state higher)
$100 for each additional person from the $100 for each additional person from the
same company same company
Price includes materials and refreshments Price includes materials and refreshments

Diversity
Developing Workplace Diversity Workplace Spanish®
Presenter: Dennis White, Ph.D.
NEW
NEW for Customer Service
This four-hour seminar is for anyone interested in promoting Professionals
cultural sensitivity and diversity initiatives in the workplace. Presenter: Stephanie Younk
Are you responsible for diversity initiatives in your workplace?
Is your business or organization interested in developing or The growth in the diversity of our population over the past several
strengthening a diversity/inclusion initiative? Or are you years presents great opportunities and difficult challenges for
simply interested in increasing sensitivity to diverse cultures in employers who must communicate with Spanish-speaking
the workplace? If you answered yes to any of the above employees, customers, and citizens. Lack of clear, understandable
questions, this seminar is for you. communication can be frustrating and costly. In many occupations
and professions it's an absolute necessity to communicate with
You Will Learn: Spanish-speakers. Join our instructor as she delivers Workplace
• The resistance to diversity initiatives Spanish®’s Customer Service training. This two-day program is
• Why many diversity initiatives are weak, or fail outright designed for a wide variety of business and industry professionals
• Strategies to increase workforce ownership of working with both internal and external customers. Learn smoother
diversity initiatives processing of basic customer service transactions in Spanish which
• Non-threatening techniques to sensitize people to issues can lessen customer misunderstandings and employee frustration.
and differences between cultures and other sub-groups
• Simple strategies for increasing cultural sensitivity You Will Learn:
• A basic introduction to Latin American Spanish language
Date: February 13, 2009 and pronunciation
Time: 8:00 a.m. – 12:00 p.m. • To pronounce and understand basic workplace expressions
Cost: $110 (out-of-state higher) in Spanish
$100 for each additional person from the • To build confidence in understanding and speaking the
same company Spanish language in order to communicate with customers
and co-workers in a basic and effective manner
Dates: March 6 & 13, 2009
Time: 8:00 a.m. – 4:30 p.m. (both days)
same company
Price includes breakfast, lunch and materials for both sessions
Workplace Spanish® for the Manufacturing Industry

NEW
NEW Presenter: NWTC Instructor
The growth in the diversity of our population over the past several years presents great opportunities and difficult challenges for
employers who must communicate with Spanish-speaking employees. Lack of clear, understandable communication can be frustrating
and costly. Join our instructor as he/she delivers Workplace Spanish® for Manufacturing. This two-day program is designed for
supervisors, team leaders, and crew leaders in manufacturing environments to improve communication with Spanish-speaking
employees resulting in better teamwork and productivity. Participants will learn terms & phrases that are important in various
manufacturing scenarios from basic expressions to safety phrases.
You Will Learn: Dates: May 7 & 14, 2009

• A basic introduction to Latin American Spanish language Time: 8:00 a.m. – 4:30 p.m. (both days)
and pronunciation Cost: $295 (out-of-state higher)
• To pronounce and understand basic workplace expressions $275 for each additional person from the
in Spanish same company
• Manufacturing terms and common safety phrases Price includes breakfast, lunch and materials for both sessions
• Supervisory terms to express quality standards, recognition Location: Green Bay Campus
& development issues
• To build confidence in understanding and speaking the
Spanish language in order to communicate with employees
and co-workers in a basic and effective manner

Financial Management
Principles of Financial Management Understanding & Managing Your
Presenter: Greg Gauthier Cash Flow
In this seminar you will learn basic financial management Presenter: Greg Gauthier
skills every business person should know. Topics will cover the “Cash is King” in every business and managing cash is the first
three major financial statements, sources and uses of cash, priority of every successful business. This boot camp for cash
cash budgeting, breakeven analysis and an introduction to flow provides the participant with fundamental knowledge and
financial ratios. Emphasis is placed on the practical uses of techniques for managing and improving cash flow. The topics
financial information as a diagnostic tool to understand a are practical, understandable and can be put into practice for
company’s health. Using real life examples and exercises, immediate results.
participants will learn simple and necessary skills they can
immediately apply to their workplace. You Will Learn:
• The importance of understanding your cash conversion cycle
You Will Learn: • How to interpret the statement of cash flows and what it’s
• The difference between profits and cash telling you
• How to interpret and understand the income statement, • How to predict your cash needs with a cash budget and
balance sheet and cash flow statement assumptions
• Techniques for managing cash flow • Where cash lies hidden in your business and how to get it back
• How to calculate a breakeven point • Proven techniques to improve cash flow
• How to use financial information to manage and forecast
your business Date: April 9, 2009
Time: 8:00 a.m. – 12:00 p.m.
Date: March 12, 2009 Cost: $110 (out-of-state higher)
Time: 8:00 a.m. – 12:00 p.m. $100 for each additional person from the
Cost: $110 (out-of-state higher) same company
$100 for each additional person from the Price includes materials and refreshments
same company Location: Green Bay Campus
Gas Utility
Train the Evaluator Partnered with Midwest Energy Association (MEA)
Presenter: Ed Scott
This Train the Evaluator session is tailored to meet the needs of the operators of natural gas pipelines who must comply with the
federally mandated operator qualifications program. This course provides information on the theory of evaluation, but its strength is in
providing useful information and hands-on practice for conducting credible performance evaluations.
You Will Learn: Date: March 2, 2009

• OQ Rule and Preamble Evaluation Requirements Time: 8:00 a.m. – 4:00 p.m.
• B31Q requirements Cost: $450 (out-of-state higher)
• 13 protocols used by regulators to evaluate operator programs Price includes materials, lunch and refreshments
• What an evaluation is Location: Green Bay Campus
• What makes up a consistent and objective evaluation process
• How to establish evaluation criteria SPACE IS LIMITED, SO REGISTER EARLY!
• How to establish acceptance criteria
• Scales for rating performance
• Evaluator credentials
• Types of rating errors
• Barriers to credible evaluations
• Evaluator responsibilities
• Documentation and record keeping

Global Marketplace
The increasing globalization of business is exciting and filled with opportunity! International opportunities were previously limited to only the
largest and most experienced companies. Today this market is expanding to include medium to smaller sized businesses alike. But with
opportunity comes challenges. Individuals working in the profession of global business must be knowledgeable in a wide range of competencies
- from understanding how to avoid financial loss in even a simple international transaction to selecting the most appropriate foreign markets.
Topics covered in these seminars include global business management, global marketing, and international business communication. These
classes are designed for employees just entering the global business world or those professionals experienced in international trade to ensure a
full understanding of the concepts.
International Business Communication:

Understanding Cultural Values & Differences
Presenter: Dennis White Ph.D.
As more and more businesses are doing business internationally, it becomes necessary for employees to understand the cultural
components of language, both verbal and non-verbal. This four-hour seminar introduces the concepts of culture, hidden cultural values
and common mistakes made when attempting to communicate across cultures. It explains how cultural values are the lenses through
which we view the world, and how different cultural lenses will often reveal the world in extremely different ways.
You Will Learn To: Date: April 17, 2009

• Compare American values with those of other cultures Time: 8:00 a.m. – 12:00 p.m.
• Understand other cultural definitions of time, directness, Cost: $110 (out-of-state higher)
decision-making and teamwork $100 for each additional person from the
• Use effective communication techniques in the same company
international marketplace Price includes materials and refreshments
• Understand verbal and non-verbal communication as it Location: Green Bay Campus
relates to other cultures
Global Trade Finance

Presenter: NWTC Instructor
This four-hour seminar will assist you with evaluation of financial risks and methods and the selection and implementation of the most
favorable methods of payment to support global activities. You will also learn how to evaluate quantity and source of financing
necessary to implement global activities.
You Will Learn: Date: April 22, 2009

• To assess political and economic risks of the target country Time: 12:30 p.m. – 4:30 p.m.
to establish costs and viability Cost: $110 (out-of-state higher)
• Foreign exchange risk mitigation techniques and required $100 for each additional person from the
documentation same company
• How to research and analyze credit history and payment Price includes materials and refreshments
capacity of potential global partners Location: Green Bay Campus
• The most appropriate terms of payment documentation to
ensure timely payment
Global Supply Chain Management

Presenter: Angela Hansen
In this four-hour seminar you will learn how to evaluate all supply chain options which result in the best overall solutions to support the
international business plan. This will include understanding compliance with all rules, regulations and security issues.
You Will Learn: Date: May 6, 2009
• How to optimize transportation modes & costs Time: 12:30 p.m. – 4:30 p.m.
• How to interpret trade agreements and the HTS duty rate table Cost: $110 (out-of-state higher)
• The import and export documents required for international $100 for each additional person from the
movement of products same company
• To facilitate the offshore procurement process Price includes materials and refreshments

Health Care
Anatomy Refresher Training Series Management and Administration
for Health Care Professionals of Medications for CBRF Personnel
Presenter: Gerald Heins, D.C. Presenter: Sandi Breu, RN
Join us for a different kind of anatomy review!!! This innovative NWTC and ClarityCare are partnering to offer continuing
series offers a unique learning opportunity for health education opportunities for community-based residential facility
professionals to review the anatomy of the muscles and large (CBRF) personnel.
joints through lecture and our in-house cadaver lab.
This state-approved course for medication administration is
Participants will gain a better understanding of the anatomy of intended to provide participants with the skills and knowledge
muscle tissue and the large joints of the upper and lower necessary to safely administer medications in a CBRF setting.
extremities after completion of this seminar series.
You Will Learn:
Session I: Muscle Review • Medication classifications
During this three-hour review, participants will gain detailed • State statutes related to medication administration and
knowledge of the anatomy of superficial and deep musculature. management
Date: January 23, 2009 • Medication terminology and abbreviations
Time: 9:00 a.m. – 12:00 p.m. • To safely and accurately administer medications
Cost: Individual Course Fee: $75 Date: February 26, 2009
Series Fee (both sessions): $170 Time: 8:30 a.m. – 5:00 p.m.
(out-of-state fees higher) Cost: $125 (out-of-state higher)
Price includes materials and breakfast Price includes materials, breakfast and lunch
Session II: Large Joint Review
During this six-hour review, participants will gain detailed
knowledge of the anatomy of the large joints of the upper and
lower extremities.
Date: January 30, 2009
The Joy of Ultrasonics
Time: 9:00 a.m. – 3:30 p.m. Presenter: Nancy Miller, RDH, BA
Cost: Individual Course Fee: $115 Are you familiar with the famous cookbook by Irma Rombauer,
Series Fee (both sessions): $170 The Joy of Cooking? Everything you ever wanted to know about
(out-of-state fees higher) how to filet a fish to how to whip up a Bearnaise sauce is within
Price includes materials, breakfast and lunch the pages of this classic cookbook. It was first published in
Location: Green Bay Campus 1931, but has been updated several times to reflect the differing
tastes and trends of diners.
This three-hour course is like the famous cookbook – everything
you want to know about power scaling is covered between the
start and finish of this course. Ultrasonic scaler use has been
Watch for our “reinvented”, the equipment updated, and this course will help
you stay current with how those products are used today. Your
NEW online instructor can give you the ingredients for a great “recipe” to
whip up for using the current ultrasonic scalers!
seminars You Will Learn:

•
•
•
Improvements in current ultrasonic units and inserts
The latest in types of inserts and units
Emerging piezoelectronic technology in the United States
for health care • How to use the technology on healthy patients, not just
perio patients
professionals at • An ergonomic and “time economic” sequence of ultrasonic
instrumentation
online seminars
Date: March 6, 2009
http://corporatetraining.nwtc.edu Time: 9:00 a.m. – 12:00 p.m.
Price includes materials and breakfast

Health Care
Workplace Spanish for Health Care Professionals
Presenter: NWTC Instructor
Join our instructor as he/she delivers Workplace Spanish®’s Health Care Training for Basic Patient Care and Communication. This
program is designed for a wide variety of medical & dental professionals including doctors, dentists, nurses, technicians, and
administrative associates. The purpose is to help connect & communicate with Spanish-speaking patients to treat illness and injury and
process medical/dental transactions efficiently and effectively.
You Will Learn: Dates: February 6, 13, 20, and March 6, 2009
• Basic expressions Participants must attend all days
• Basic terms including family members, numbers, colors, Time: 8:30 a.m. – 1:30 p.m. (February 6, 13, 20)
time and timing, days, months and seasons 8:30 a.m. – 11:00 a.m. (March 6)
• Valuable information for use in the office and clinic, such as: Cost: $225 (out-of-state higher)
everyday questions, directions, locations, reception and $200 for each additional person from the
appointments, personal information, and patient examination same company
• Medical terminology for common ailments, symptoms and Price includes breakfast, lunch and course materials for all days
dosages, injuries and trauma, doctor’s orders, medicines Location: Green Bay Campus
and specialists
Continuity of Operations Planning for Health Care Professionals

Presenter: Steven Haskell
This course provides a broad description of the major elements involved in developing and implementing an effective continuity of
operations plan for health care clinics, hospitals, pharmacies, dental offices and other health service facilities.
Using federal and industry regulations policies as a backdrop, the course examines the technological, human capital, legal and acquisition
factors involved in creating and maintaining a continuity of operations plan.
You Will Learn To: Date: April 3, 2009

• Determine key assets and systems Times: 8:30 a.m. – 12:30 p.m.
• Create and implement an emergency plan Cost: $85 (out-of-state higher)
• Work with the responder community Price includes breakfast and course materials
• Develop metrics and exercises for continuity of operations Location: Green Bay Campus
• Restore effective operations after a disaster
Mark Your Calendars!

Join us for the Lean for Healthcare 2-Day Boot Camp!!
______________________________________________
When: March 18 & 19, 2009 from 8:00 a.m. – 4:00 p.m. (both days)
Where: Center for Business & Industry, NWTC Green Bay Campus
What: Lean for Health – 2-Day Boot Camp
Who: Optima Associates, Inc.
BROCHURE & AGENDA COMING SOON
________________________________________________________________________________________________________________________________________________
Contact Anne Piotrowski at (920) 498-6301 or e-mail anne.piotrowski@nwtc.edu for additional information.

Health Care
Dementia Specialist: Best Practice
for Direct Care Workers Preview of other
Presenter: Alzheimer’s Association Health Care Seminars
The Wisconsin Alzheimer’s Association Chapter Network has long
identified the need for consistent and timely education to benefit persons
for Winter/Spring 2009
affected by dementia. This two-day Dementia Specialist program offers ___________________________________________________________
creative and interactive learning with many opportunities for networking January 20
and team building. The program promotes state-of-the-art person- Lean for Health Free Executive
NEW
NEW Breakfast
centered care. At the completion of the program, participants will receive
___________________________________________________________
a certificate designating 15 contact hours of continuing education.
February 27
You Will Learn To: NEW
Advanced Aromatherapy Blending
NEW Workshop
• Experience the world from • Apply problem-solving ___________________________________________________________
the point of view of techniques to assist with
March 5
someone with Alzheimer’s challenging behaviors of
Cultural Competency for Health Care
disease clients
Professionals
• List real-life practical skills • List tips and tools to ___________________________________________________________
and ways to use these skills increase success and make March 13 & 14
in his/her work environment caregiving more satisfying Wound Care and Edema Management
NEW
NEW Conference
Dates: April 9 & 16, 2009 ___________________________________________________________
Participants must attend both days March 20
Time: 8:00 a.m. – 4:00 p.m. (both days) Strength Training for Therapy
Cost: $165 (out-of-state higher) NEW
NEW Professionals
___________________________________________________________
Location: Green Bay Campus April 4
Airway Management for Dentists
___________________________________________________________
April 21
Splinting Overview for Therapy
Local Anesthesia NEW
NEW Professionals
___________________________________________________________
for the Dental Hygienist April 23
Presenters: Sheila Gross, RDH, MS
NEW
NEW Nutrition 101
Laurie Fischer, RDH, BS ___________________________________________________________
As of November 1, 1999, registered dental hygienists in the State of May 8

Wisconsin are permitted to practice the administration of local anesthesia HIPAA Refresher Training
___________________________________________________________
according to the rules and regulations of Chapter DE7 of the Wisconsin
May 15
Administrative Code.
NEW
NEW Introduction to Reflexology
NWTC has developed a comprehensive course in local anesthesia which ___________________________________________________________
includes 10 hours of didactic instruction and 12 hours of clinical instruction. June 3 – 5
This course teaches the dental hygienist how to safely and effectively NCLEX Prep Course for Nurses
___________________________________________________________
select, handle and administer local anesthetic agents. Participants will
have hands-on experience as they practice their skills on each other.
Upon completion of this course, the licensed dental hygienist must
demonstrate successful completion of an inferior alveolar injection on a SAVE THE DATE!!!
patient, who was informed and consented, under the direct supervision
of a licensed dentist. 14th Annual Dental Day
Dates: May 27, 28, 29, 2009 and Vendor Marketplace
Participants must attend all days Friday, May 1, 2009
Time: 8:00 a.m. – 5:00 p.m. (all three days)
Registration and Vendor Fair: 7:30 a.m.
Speaker Presentation: 8:30 a.m.
Price includes class supplies, textbook, continental breakfast and lunch
Location: Green Bay Campus Topics for this year: Geriatric Dentistry
Speakers: Dr. Michael Helgeson, DDS
and Dr. Jayne Cernohous, DDS

Human Resource Management
Human Resource Management seminars are designed for all
employees working with the Human Resource component
Get The Whole Picture™: Interviewing Skills

Presenter: Mettja Overly
Discover an interviewing approach that will help your organization prevent high turnover, eliminate unnecessary training and avoid
damaging lawsuits. This four hour seminar is designed to improve candidate evaluation by teaching participants to ask probing questions
in the behavior-based interview. Five probing strategies and a proven assessment tool ensure that your organization’s interviewers “get
the whole picture” every time.
You Will Learn: Date: January 28, 2009

• The benefits of a disciplined, consistent approach to Time: 8:00 a.m. – 12:00 p.m.
interviewing Cost: $110 (out-of-state higher)
• The five probing strategies for use by interviewers $100 for each additional person from the
• To incorporate best practice techniques into personal styles same company
Let’s T.A.L.K.™: Handling the Difficult Performance Appraisal

Performance appraisals can be challenging. Whether it is helping employees who have a few performance issues or dealing with
employees who always have excuses or just don’t care, this half-day seminar from Visionpoint™, can help managers or other reviewers
communicate expectations effectively. Participants learn how to make appraisals easier and more effective by keeping the focus on
work-related issues, not on personalities.
You Will Learn: Date: March 18, 2009

• A four-step communication model for more effective Time: 8:00 a.m. – 12:00 p.m.
appraisals Cost: $110 (out-of-state higher)
• To see performance appraisals as a positive, practical tool $100 for each additional person from the
for improving employee performance same company
• The benefits of 360-degree feedback Price includes materials and refreshments
Leading Effective Meetings

NEW
NEW Fearless Facilitation™
Just say “NO” to boring presentations and unproductive meetings. Turn meeting leaders and presenters into Fearless Facilitators!
Participants will learn how to bring a laser-like focus to every agenda, handle disruptions with ease and condense a week’s worth of
meetings into a single session. Designed to build confidence and competence, this one day seminar will teach meeting leaders and
presenters how to achieve desired results and manage relationships and process at the same time.
You Will Learn: Date: April 8, 2009

• Fundamental facilitation skills Time: 8:00 a.m. – 12:00 p.m.
• The right balance between purpose, process and participation Cost: $110 (out-of-state higher)
• To prepare meeting attendees to participate effectively $100 for each additional person from the
• To make optimal use of people’s time and talents same company
• To exhibit the confidence and competence of a fearless Price includes materials and refreshments
facilitator Location: Green Bay Campus

Leadership and Management
Basic Supervision Time Management for Leaders
Presenter: Sharon Chacon-Mineau Presenter: Sharon Chacon-Mineau
Proper training for new, front-line supervisors is essential. With the myriad of constant demands the job places upon its
Without the basic skills of supervision, this new role often leaders, one of the keys to success is the effective use of time.
results in chaos for supervisors, employees, and the Take control of your time through this interactive five hour
organization. This seminar will help new supervisors and seminar. We will discuss proven methods for you to organize
active supervisors looking for a refresher develop skills to all aspects of your work to maximize use of your precious time.
direct individuals and the work that needs to be done within This comprehensive review of time management systems and
their organizations. tools will prepare you to be a more productive leader at your
workplace.
You Will Learn:
• The role of a supervisor You Will Learn To:
• To create a motivating environment and learn motivational • Organize your office tools to be more efficient
techniques • Synchronize your personal rhythm with that of your staff’s
• The characteristics of an effective leader and how your to create productive work periods
leadership style affects your employees • Prioritize your work to be most efficient and effective with
• Discipline techniques and how to handle employee conflict your time
• To assess and develop your communication style and its • Eliminate distracters
effectiveness with your employees Date: April 21, 2009
Date: March 3, 2009 Time: 8:00 a.m. – 1:00 p.m.
Time: 8:00 a.m. – 4:00 p.m. Cost: $125 (out-of-state higher)
Cost: $155 (out-of-state higher) $115 for each additional person from the
$140 for each additional person from the same company
same company Price includes materials and refreshments
Price includes materials, lunch and refreshments Location: Green Bay Campus
Peer Today, Boss Tomorrow™ Everybody Wins: Managing and

Presenter: Laurie Vannes-Treskon Resolving Conflict™
Making the leap from peer to boss is never easy. In addition to Presenter: Laurie Vannes-Treskon
dramatic change, new managers and supervisors frequently Deadlines, change, stress, miscommunication, confusion over
struggle to balance their old co-worker relationships with their responsibilities…there is no shortage of opportunities for
new management responsibilities. This five-hour seminar conflict in the workplace. However, there is a loss of
provides hands-on activities, practical suggestions and key productivity when employees spend all their time dealing with
strategies that make this program an excellent choice for conflict. This four-hour seminar teaches leaders and employees
organizations that promote from within or train new to take the initiative in resolving conflict with their coworkers
supervisors regularly. and staff while cooperating to find win/win solutions for most
You Will Learn: disagreements.
• To overcome the fear of lost friendships and lost rapport You Will Learn:
• How to discipline a former peer • The causes of and reasons for workplace conflict
• To avoid the appearance of favoritism • The three most common conflict situations
• To keep confidential information confidential • The use of the “Everybody Wins” approach in the workplace
• Four strategies to help make a successful transition
Date: May 6, 2009
Date: April 15, 2009 Time: 8:00 a.m. – 12:00 p.m.

Leadership and Management
Coaching Others for Top Performance: AchieveGlobal Genuine Leadership® Series
AchieveGlobal®, previously marketed as Zenger Miller®, provides a systematic approach to leadership development – one that builds a motivated,
loyal workforce capable of reaching new levels of productivity. The system develops leaders of all levels and teaches the critical skills needed to
ensure success. The following workshops provide participants with skills that help build constructive relationships that gain a stronger commitment
to improving performance and achieving results that will make a difference for your organization. For optimal benefit, it is recommended that all
workshops in the series be completed, however, the seminars were designed to be taken as individual, stand-alone sessions as well.
The Principles and Qualities Providing Constructive Feedback™

of Genuine Leadership™ Presenter: Laurie Vannes-Treskon
Presenter: Laurie Vannes-Treskon Employees need to receive regular feedback from their leader to
This workshop provides the framework for all of the Genuine know how well they are doing. Providing others with constructive
Leadership® seminars. This half-day program identifies qualities feedback not only helps to solve problems, but can also work to
and guidelines for creating leaders at every level of an organization. prevent potential problems from growing to the point where they
This seminar helps participants achieve results for their have a negative impact on others or the organization. This four-
organizations by applying the six basic principles and developing hour, interactive workshop provides skills that let participants
the qualities of genuine leadership to their role as a coach. give constructive feedback in a way that builds openness and
mutual respect and promotes problem solving and learning.
You Will Learn To:
• Discuss five critical leadership qualities that contribute to You Will Learn To:
both organizational and personal success • Define and describe constructive feedback
• Use The Basic Principles to address organizational problems • Recognize the challenges and benefits of providing
and develop the qualities of Genuine Leadership® constructive feedback
• Describe how current business issues affect their • Evaluate your current level of effectiveness at providing
organization and their ability to achieve results constructive feedback
• Demonstrate a set of key actions for providing
Date: February 11, 2009 constructive feedback to others
Time: 8:00 a.m. – 12:00 p.m.
Cost: $110 (out-of-state higher) Date: March 4, 2009
$100 for each additional person from the Time: 8:00 a.m. – 12:00 p.m.
same company Cost: $110 (out-of-state higher)
Price includes materials and refreshments $100 for each additional person from the
Location: Green Bay Campus same company
Developing Others™ Giving Recognition™

Employees face regular challenges in performing their work, and a Excellent performance and productivity eventually results in
good leader’s job is to help them work through these challenges. improved customer loyalty and organizational success. In order
Sometimes the best help a coach can give is to assure their employees for employees to reach and maintain this level of performance,
that they have the ability to make decisions and solve problems on they want and need to hear from others around them that they
their own. The purpose of this four-hour workshop is to provide are doing something right. By recognizing and reinforcing
participants with skills for developing others, thereby helping others positive behaviors, leaders can encourage and reinvigorate
expand their capabilities so they will have the confidence to take on individual performance. This half-day seminar helps leaders
new challenges and work more independently. learn how to acknowledge accomplishments in ways that will
inspire excellent performance.
You Will Learn To:
• Describe the role of a leader in developing others You Will Learn To:
• Explain how developing others can benefit everyone: • Describe the impact of recognizing others on individual
those being developed and the organization overall and organizational success
• Identify opportunities to develop the skills and capabilities • Demonstrate a set of key actions for giving recognition
of others • Determine the type of recognition best suited for each recipient
• Demonstrate a set of key actions for developing others Date: April 22, 2009
Date: April 1, 2009 Time: 8:00 a.m. – 12:00 p.m.
Price includes materials and refreshments Location: Green Bay Campus

Leadership for Executives
Executive Leadership Development Certificate Series
Exceptional organizations require exceptional leaders who understand the importance of a quality culture that incorporates continuous planning
and learning to ensure a successful future. This new executive leadership series is designed for leaders who want to create the future for their
organization integrating leadership, quality and learning concepts. The text, Leadership, Quality, and Learning; Three Sides of the Same Coin,
will be used as the basis for the series and presented in four, one-day workshops.
Creating The Future with Identifying and Developing

NEW
NEW Strategic Planning NEW
NEW A Leadership Theory &
CERTIFICATE
PROGRAM
Presenter: Dave Pietenpol Expectations CERTIFICATE
PROGRAM
January 29, 2009 Presenter: Dave Pietenpol
In this first session you will begin to create your organization’s future February 5, 2009
by reviewing and understanding the organizational planning process. This workshop provides a framework for identifying potential
Attendees will participate in real life strategic planning exercises and leadership theories and expectations for your organization.
will also research and identify different leadership theories, Using a team learning activity, participants will compare
expectations and styles relative to creating their desired future. different theories, and begin to create leadership principles and
You Will Learn To: expectations consistent with their desired culture.
• Understand and define your desired culture and vision for You Will Learn To:
the future • Align leadership theory and expectations with your desired
• Identify and address key issues and predictions influencing culture, vision, and results
the future of your organization • Develop and deploy leadership expectations throughout
• Create a strategic direction based on your desired future your organization
• Ensure disciplined execution of your vision and strategy • Integrate learning as an integral part of the leadership
leading to improved results development process
• Create and integrate a quality approach consistent with
your culture and strategic direction
CapStone
Achieving Results Through NEW
NEW Presentations
CERTIFICATE
PROGRAM
NEW
NEW Front-Line Leaders Presenter: Dave Pietenpol
CERTIFICATE
PROGRAM
Presenter: Dave Pietenpol February 19, 2009
February 12, 2009 The objective of the final session is to allow the participants to
This session identifies leadership requirements and processes apply all of the concepts in the series within their respective
for improving results at the front-line leader level. Participants organizations. Participants will present a plan to create the
will define the role of a front-line leader as it relates to positive future for their organization in the session and have the
customer and business results using the concepts and theories opportunity for feedback and peer review.
from previous sessions. You Will Learn To:
You Will Learn To: • Apply the concepts from previous sessions to your organization
• Deploy and integrate leadership and quality expectations at • Leave with start of a strategic plan and leadership
the front-line leader position expectations for your organization, and a process for
• Improve quality, productivity, and employee satisfaction by deployment throughout the organization
strengthening, and learning from, the front-line leader and
employee interactions
• Use a data-driven approach to improve customer and Executive Leadership Development
business results Certificate Series Fee Information
__________________________________________________________________
We are encouraging teams from the same company to Time: 8:00 a.m. – 4:00 p.m. (each day)
attend the Executive Leadership Development Series and Cost: $875 for all four classes
are promoting our group discounts to you for this reason. (out-of-state higher)
same company
You must complete all four seminars
Price includes the book, materials, lunch and refreshments
to receive the Executive Leadership
Development Series Certificate Location: Green Bay Campus

Lean Enterprise
Lean Enterprise Certificate Series
Offered in partnership with Optima Associates, Inc.
Are you interested in improving your company’s performance? Want to learn how to cut lead times, improve workplace organization, increase
productivity, reduce operating costs and create positive cash flows? This seven-part lean certificate series can help you to accomplish just that.
Lean is changing all areas of businesses, organizations and institutions around the world through techniques that create lasting results and translate
directly into bottom-line profits. It does not matter if you are an administrative organization, a manufacturer, or a service business. In order to be successful,
however, this continuous improvement process requires leadership, commitment and a solid understanding of the principles and tools of lean.
The certificate series is a modularized program designed to provide participants with targeted technical competencies in applying lean methods.
The series includes an internal project that will challenge you to create positive change in your organization. After six classes and a lean improvement
project, you and your company will be on a path that leads to ongoing improvements and direct bottom-line impact.
Principles of Lean/ CERTIFICATE

PROGRAM
Lean Enterprise Culture CERTIFICATE
PROGRAM
Lean Overview Presenters: Optima Associates, Inc.
Presenters: Optima Associates, Inc. Changing your culture is an important and critical part of
The first step to learning the principles of lean is with live becoming a lean company. It requires cultural changes in both
simulations. This eight-hour seminar introduces a systematic leaders and workers. Since people naturally tend to resist
approach to eliminating waste in any process. Learn how to change, there are many potential stumbling blocks. In this one-
eliminate the eight forms of waste, use the 5S approach to day workshop, you will develop skills to support culture
organization, reduce batch sizes, utilize point of use storage, change, become more self-aware while learning methods to
use pull systems, implement cellular/flow, implement quality develop leadership and discover employee involvement
at the source and involve employees. techniques used to manage and preserve the gains created by
lean methods and tools.
Date: January 13, 2009
Time: 8:00 a.m. – 4:30 p.m. Date: January 27, 2009
Cost: Individual Course Fee: $360 (out-of-state higher) Time: 8:00 a.m. – 4:30 p.m.
Certificate Series Fee: $2100 for all seven Cost: Individual Course Fee: $300 (out-of-state higher)
classes (out-of-state higher) Certificate Series Fee: $2100 for all seven
$1800 per person for three or more individuals classes (out-of-state higher)
from the same organization $1800 per person for three or more individuals
from the same organization
Value Stream Mapping CERTIFICATE
Presenters: Optima Associates, Inc.

PROGRAM
5S/Visual Workplace CERTIFICATE
PROGRAM
This eight-hour workshop focuses on a method to visually depict Presenters: Optima Associates, Inc.
material and information flow through an operation, process or Implement a program of cleanliness, organization and
organization. You will learn the fundamental principles and efficiency. The principles of 5S are based on the simple idea
techniques of the Value Stream Mapping process. This will that process improvements begin with a workplace that is
include drawing a map of the current state of a sample organized, clean, standardized and contains only what is
company, applying lean concepts to develop an improved required. Discover how to transform your company operations
future state. Learning how to draw maps as well as identify the into one with enhanced commun-ication and productivity.
next steps needed to achieve the future state are taught in an Learn how to employ 5S methodology in your operation and
inter-active manner. You will see first-hand how redirecting implement visual workplace techniques.
information and workflow can make all the difference in
Date: February 24, 2009
shortening lead time and improving productivity.
Time: 8:00 a.m. – 4:30 p.m.
Value Stream Mapping is the launch-pad for defining your improve- Cost: Individual Course Fee: $300 (out-of-state higher)
ment opportunities and developing your improvement road map. Certificate Series Fee: $2100 for all seven
classes (out-of-state higher)
Date: February 10, 2009 $1800 per person for three or more individuals
Time: 8:00 a.m. – 4:30 p.m. from the same organization
Cost: Individual Course Fee: $300 (out-of-state higher) Price includes materials, lunch and refreshments
Certificate Series Fee: $2100 for all seven Location: Green Bay Campus
classes (out-of-state higher)
$1800 per person for three or more individuals
Price includes materials, lunch and refreshments More sessions on next page

Lean Enterprise
CERTIFICATE
PROGRAM
Quick Changeover & Rapid Continuous Improvement (Kaizen)
OR Flow and Pull Systems and Rapid Continuous Improvement (Kaizen)
These seminars will help you understand not only the philosophy Date: March 17, 2009
of Kaizen, but also the practical applications using the systematic Time: 8:00 a.m. – 4:30 p.m.
Kaizen format. Kaizen (Japanese for Continuous Improvement) is Cost: Individual Course Fee: $300 (out-of-state higher)
an intense, highly focused improvement activity. These workshops Certificate Series Fee: $2100 for all seven
will focus on kaizen techniques used to implement Set-up classes (out-of-state higher)
Reduction/Quick Changeover or Flow and Pull Systems, including $1800 per person for three or more individuals
cellular concepts, as well as other continuous improvement tools. from the same organization
This process-focused and high impact method of implementing Price includes materials, lunch and refreshments
improvements has been successful in reducing costs and lead Location: Green Bay Campus
times or increasing capacity and flexibility in processes and
operations of all kinds. Learn how to successfully plan and run a
Kaizen in your company and receive a number of useful tools to
take back to your organization.
Total Productive Maintenance (TPM) Lean Enterprise Project CERTIFICATE

PROGRAM
OR Lean Office CERTIFICATE
PROGRAM
Presenters: Optima Associates, Inc. Individual projects are selected no later than the Value Stream
Reducing lead times and inventory imposes a need to maximize Mapping workshop. At this time, you have learned how to
equipment effectiveness. In the TPM seminar you will learn to identify improvement areas in your company and can consider
analyze Overall Equipment Effectiveness to determine how much what types of project might be most beneficial to your
equipment time is being used effectively. Find out why equipment organization and your specific situation. The project is your
operators are your first resource for maintenance and consider opportunity to apply one or more of the lean tools presented in
effective preventive maintenance tools that help you significantly the certificate series. This is an integral part of the program as it
reduce equipment downtime. Applying lean in an office or allows you to apply your knowledge, thereby reinforcing what
administrative function offers its own unique challenges and you’ve learned. At the same time, the lean project that you
obstacles. In the Lean Office hands-on seminar you will learn how complete will bring immediate benefits to your company.
to apply lean techniques and tools in an office setting. Learn the Prerequisite: Lean Enterprise Project workshop requires
eight office wastes and more importantly how to recognize them. completion of all six Lean Enterprise Series classes.
Using simulation and other techniques you will learn how to
positively implement change, resulting in fewer steps, less rework Date: April 28, 2009
and more time for value added work. Time: 8:00 a.m. – 4:30 p.m.
Cost: Individual Course Fee: $300 (out-of-state higher)
Date: April 7, 2009 Certificate Series Fee: $2100 for all seven
Time: 8:00 a.m. – 4:30 p.m. classes (out-of-state higher)
Cost: Individual Course Fee: $300 (out-of-state higher) $1800 per person for three or more individuals
Certificate Series Fee: $2100 for all seven from the same organization
classes (out-of-state higher) Price includes materials, lunch and refreshments
$1800 per person for three or more individuals Location: Green Bay Campus
We are encouraging teams from the same company to attend the Lean Enterprise Series and are promoting
our group discounts to you for this reason. The sessions in this series are designed to be taken in
sequential order; however, sessions can be taken as needed at the individual course rates based on
previous lean training and experience. Please contact Corporate Training & Economic Development at
(800) 422-6982, extension 6971 or (920) 498-6971 if you have questions regarding class eligibility.
You must complete all seven seminars to receive the Lean Enterprise Series Certificate

Lean Six Sigma
Lean Six Sigma Green and Black Belt Certificate Series
Become a Lean Six Sigma Green Belt or advance to the next level to become a Six Sigma Black Belt. This new certificate series offers five
consecutive classes that complete the Six Sigma Green Belt requirements with the addition of two consecutive core classes that complete the Black
Belt requirements. So, whether you are interested in the Green Belt level or the Black Belt level, this series can accommodate both.
What is Six Sigma? Six Sigma is more than a quality program. It is an evolutionary business process that complements existing quality programs.
Six Sigma makes use of the organization’s collective and often untapped intellectual capital resources that exist at all levels.
The Six Sigma approach includes: utilization of DMAIC (define, measure, analyze, improve, control) methodology, clearly understanding customer
needs, disciplined use of facts, data and statistical analysis, diligent attention to managing, and improving and reinventing business processes.
Lean Six Sigma Green Belt Series

Analyze
To receive the Green Belt certificate of completion,
participants attend five consecutive classes and complete a Using the data from the analysis phase to identify and quantify
final application project. These projects serve as the what is causing the waste and process variation.
foundation for application-based learning using the Six
Sigma tools. Sigma Black Belt facilitators teach the
workshops and guide participants through all aspects of the
Basic Statistics and Process Capability
project until completion.
Presenter: Tony Gischia CERTIFICATE
PROGRAM
February 27, 2009
Easy to use computer software is introduced to enable the
Define and Measure application of statistical methods to further quantify root causes
and their effect on the process defects and process waste.
Define: Identifying and scoping an improvement opportunity.
Setting project goals and organizing a team to achieve the goals. Finding the Root Cause
Measure: Quantifying the current state of the process by Presenter: Tony Gischia CERTIFICATE
PROGRAM
looking for indications of waste and process variation. March 13, 2009
This session focuses on how the data collected in the Measure
phase can be used to determine the root causes of the process
Organizing and Measuring a Lean Six defects and process waste. Problem solving tools such as
Sigma Project Failure Modes and Effects Analysis, Cause and Effect
Presenter: Tony Gischia Diagrams and Pareto Charts are presented. The lean techniques
CERTIFICATE
PROGRAM of Rapid Changeover, Point of Use Storage and Total
January 23, 2009
Productive Maintenance are also introduced.
The systematic approach of Six Sigma, called DMAIC and the
lean concepts of process and process flow are examined, along
with definition of their interrelationships. The concept of a lean Improve and Control
culture and its importance to the process are also covered.
Techniques for determining what is critical to the customer and Developing a plan to eliminate the waste and process variation
how to use this information to select, define, and organize a lean identified. Implementing the plan and testing to ensure that
Six Sigma project is presented. The session includes a section on the desired results have been achieved and the project goals
data collection and measurement techniques to accurately define have been met.
the current state of the process. Equipment evaluation methods are
applied using Gage Reliability and Repeatability techniques.
Planning and Implementing
Identifying Lean Opportunities Improvements and Application Project
Presenter: Tony Gischia CERTIFICATE Presenter: Tony Gischia CERTIFICATE
PROGRAM PROGRAM
February 6, 2009 April 10, 2009
This session introduces the concept of waste and how it affects Easy to use methods for measuring the effectiveness of
process flow. It presents Value Stream Mapping and Value Added improvements on the process will be presented. This session
Flow Analysis and shows how these techniques can be used to shows how to build improvements into processes through
visualize a process to identify and prioritize where waste is occurring. mistake-proofing and how to sustain improvements through
Workplace organization utilizing 5S concepts are also presented. the use of Control Charts, Control Plans and SOP’s. Techniques
for tracking improvement activity completion are presented
and cellular flow concepts are introduced. Computer software
You must complete all five seminars is used to facilitate these activities.
to receive the
Lean Six Sigma Green Belt Certificate The Application Project results are submitted to the instructor for
evaluation and Six Sigma Green Belts are awarded at that time.

Lean Six Sigma
Lean Six Sigma Black Validating Process Improvements
NEW
NEW Belt Series Presenter: Tony Gischia CERTIFICATE
PROGRAM
April 24, 2009
To receive the Black Belt certificate of completion, candidates
must be trained in multiple project management, validation Process Improvements are only effective if it is found that they
have, in fact, made the process better. Using data from the
of results, and a deeper statistical analysis of data than
improved process to statistically quantify those improvements is
that of the Green Belt teams. After completion of the
presented in this class. Techniques presented include
training, Black Belts will possess the skills mentioned in confidence intervals, correlation/regression, ANOVA, and
the Green Belt series and will also be expert in additional hypothesis testing. Computer software is used to facilitate this.
techniques relative to the DMAIC process. These advanced The necessary skills to set up a Pull/Kanban system and
techniques result in greater support for the Lean Six conduct a Kaizen event are also presented.
Sigma organizational teams and thus greater overall benefit
for the organization.
Prerequisite: Completion of the Lean Six Sigma Green Belt
certificate series or holder of Six Sigma Green Belt (proof of
Designing for Lean/Six Sigma and
Green Belt status required). Application Project
Presenter: Tony Gischia CERTIFICATE
PROGRAM
May 15, 2009
The techniques for building quality into a product or process
Lean Six Sigma Green and Black Belt by applying Lean/Six Sigma in the design phase will be
Certificate Series Fee Information presented. Reliability and failure rates, design of experiments,
__________________________________________________________________
and advanced product quality planning will be presented. In
addition, further skills involving the management of multiple
Time: 8:00 a.m. – 4:30 p.m. (each day) Lean/Six Sigma projects will be discussed.
Cost: Green Belt Series Fee: $2,000 per person Completion of the classroom portion of the Black Belt series
for all five classes (out-of-state higher) involves an in class Lean/Six Sigma case study. Participants
will have the opportunity to use the DMAIC process and apply
Black Belt Series Fee: $995 per person
the techniques they have learned to analyze an actual situation
for both days (out-of-state higher) and present a validated solution plan.
Green & Black Belt Series Fee:
$2,795 per person for all seven classes
Price includes materials, lunch and refreshments You must complete all seven seminars
Location: Green Bay Campus to receive the
Lean Six Sigma Black Belt Certificate
Corporate Training & Economic Development

________________________________________________________________________
NWTC offers customized training

to business and industry.
We will create a plan that is easy to implement and follow,
to meet your desired goals. We will provide training
either at your business or at our state-of-the-art training facility.
_______________________________________________________________________________________________
For more information or to register, call (920) 498-6971 or (800) 422-NWTC, ext. 6971

Project Management
Project Management Certificate Series
Upon completion of these sessions, participants will be able to use the tools and methods associated with each project phase, understand
the role of project documentations, and recognize the capabilities and limitations of project management software. Our Project
Management sessions are designed to be taken in sequential order, however, sessions can be taken as needed based on previous Project
Management and/or MS Project 2007® knowledge or experience.
CERTIFICATE
Selecting, Planning, and Implementing Projects PROGRAM
Presenter: James Holly, Ph.D.

This seminar highlights project selection in terms of financial Date: February 4, 2009
and operational benefits to the organization and provides the Time: 8:00 a.m. – 4:00 p.m.
skills and tools needed to define, plan, and implement Cost: $155 (out-of-state higher)
customer-based and work-related projects. Participants will $140 for each additional person from the
learn to identify project requirements and develop a same company
comprehensive project plan using project specific Price includes materials, lunch and refreshments
management tools and methods. These tools and methods Location: Green Bay Campus
include: work breakdown structure, cost estimates, duration
and level of effort estimates, Gant charts, precedence
diagrams, networks, critical path, and critical chain.
CERTIFICATE
Tracking, Controlling, and Closing Projects PROGRAM

This seminar integrates traditional management methods with Date: February 18, 2009
the unique management skills required in a project driven Time: 8:00 a.m. – 4:00 p.m.
organization. It provides practical tools and skills needed to Cost: $155 (out-of-state higher)
manage and control project scope, schedules, costs, resources $140 for each additional person from the
and changes. These tools and skills include: resource leveling, same company
resource loading, scope creep, risk and uncertainty, status Price includes materials, lunch and refreshments
monitoring and reporting, crashing a project, earned-value, Location: Green Bay Campus
and project closeout. Participants will learn the many roles and
responsibilities of a project manager, how to organize and staff
the project team, how projects and management of projects
interface with the organizational structures, functions, and
priorities, and how to track and closeout a project.
CERTIFICATE
Planning & Managing Projects Using MS Project 2007® PROGRAM

Efficiently and effectively planning and managing projects will make a company more competitive and able to meet deadlines.
Understanding project progress and variances that occur and taking the appropriate actions all contribute to achieving company goals
and objectives. This ten-hour workshop is broken into two separate modules that provide a hands-on environment to introduce you to
Microsoft Project 2007® for Windows®. Planning and allocating resources on day one and developing the skills necessary to manage
projects and monitor progress on day two.
You Will Learn To: Dates: March 4 & 18, 2009

• Develop a project plan using Microsoft Project 2007® Time: 8:00 a.m. – 1:00 p.m. (both days)
• Enter tasks, durations, and sequence relationships Cost: $225 (out-of-state higher)
• Allocate resources and assign costs to tasks $200 for each additional person from the
• Monitor task progress and track actual costs same company
• Manage multiple projects Price includes materials and refreshments
You must complete all three seminars to receive the Project Management Series Certificate

Safety
OSHA 10-Hour Voluntary Compliance for General Industry
Presenter: Larry TeStroete
This course is designed for managers and safety personnel from any type of general industry who are responsible for on-the-job safety and
health and work practices that comply with OSHA regulations. Participants will explore OSHA standards that govern general industry, how to
read and use the Code of Federal Regulations (CFR), and compliance programs and procedures required in the workplace. Upon successful
completion of the course, attendees will receive an OSHA 10-hour card and an NWTC certificate of completion.
Topics: Dates: February 16 & 17, 2009

• Introduction to OSHAct/ • Industrial hygiene Time: 7:30 a.m. – 12:30 p.m. (both days)
General Duty Clause • Hazardous materials/ Cost: $275 (out-of-state higher)
• Walking/working surfaces HazComm $250 for each additional person from the
• Machine safeguarding • Personal protective same company
• Means of egress/fire equipment Price includes materials and refreshments
protection • Confined space Location: Green Bay Campus
• Material handling and • Record keeping
storage • Blood-borne pathogens
OSHA 511 for General Industry Partnered with the National Safety Education Center
*Note – This class is a Prerequisite for OSHA 501
General industry safety professionals will benefit from this comprehensive executive level course as they learn about the scope and
application of OSHA standards to workplace safety and health. Special emphasis is placed on using the 29 CFR Part 1910 general industry
standards to identify and recommend abatement for the greatest safety and health hazards. Participants receive an OSHA 511 general
industry safety and health course completion card from the National Safety Education Center and an NWTC certificate of completion.
Topics: Dates: March 9 – 12, 2009

• OSH Act, OSHA and Part • Fire protection and Time: 8:00 a.m. – 5:00 p.m. (each day)
1910 standards prevention Cost: $725 (out-of-state higher)
• Confined space entry • Welding $695 early bird registration
• Record keeping • Electrical safety (three weeks prior to event)
• Hazard communication • Lockout-tagout $675 early bird (three or more from
• HAZWOPER (Hazardous • Walking and working the same company)
Waste Operations and surfaces Price includes materials, lunch and refreshments
Emergency Response • Bloodborne pathogens and Location: Green Bay Campus
Standard) needle stick prevention
• Personal protective equipment
OSHA 501 for General Industry Partnered with the National Safety Education Center
You can become an Authorized OSHA Trainer. This course, designed for general industry personnel, presents detailed information on how the
provisions of the OSH Act may be implemented in the workplace. Rights and responsibilities under the Act, the appeals process, and record keeping
requirements are covered. The course also includes an introduction to general industry standards and an overview of the requirements of the more
frequently cited standards. General safety and industrial hygiene topics are covered in one or two-hour modules and additional training and reference
resources are noted in class. Attendees participate in live training experiences. Upon successful completion of this course, the workshop activities,
a training module plan, and a content exam, participants become U.S. Department of Labor-OSHA authorized outreach trainers.
Prerequisites: OSHA 511 Occupational Safety and Health Standards for General Industry executive course, and five years of General
Industry safety experience or other equivalent safety education and experience and prior approval from NSEC course chairperson.
Topics: Dates: April 27 – 30, 2009

• OSHA safety and health standards, policies, and procedures Time: 8:00 a.m. – 5:00 p.m. (each day)
in 29 CFR 1910 Cost: $775 (out-of-state higher)
• Identification of common violations of OSHA standards $725 early bird registration
• Appropriate abatement procedures for selected safety hazards (three weeks prior to event)
• Understand the requirements to conduct the 10- and 30- hour $695 early bird (three or more registrants from
outreach programs, and receive helpful suggestions on the same company)
training styles Price includes materials, lunch and refreshments

Safety
OSHA 2015 Forklift Safety:
NEW
NEW Hazardous Materials NEW
NEW Train-The-Trainer
Partnered with the National Safety Presenter: Alicia Lemke
Education Center OSHA requires that all forklift training be conducted by persons
Presenter: Larry TeStroete who have the knowledge, training and experience to train others
and evaluate their competence. This one-day workshop prepares
This shortened version of OSHA course 201 summarizes methods
company representatives to be in-house trainers. The goal of the
for detecting, storing, dispensing, controlling, and abating
class is to provide participants with the training requirements,
hazardous materials. The course covers OSHA general
topics and documentation so they can develop appropriate and
industry standards and integrates materials from other
compliant in-house instruction on powered industrial trucks.
consensus standards that relate to hazardous materials.
Participants receive an OSHA hazardous materials standards Topics:
safety and health course completion card from the National • OSHA forklift safety basics
Safety Education Center and an NWTC certificate of completion. • Equipment specifics
Completion of OSHA 511 or 510 courses is not required but • Stability, load center, load handling and dock safety
strongly recommended. • Vehicle inspections
• Safe operating practices and fuel safety
Topics: • Training program development, implementation, and
• Unsafe storage conditions for hazardous materials documentation
• Appropriate standards of abatement that relate to hazardous
Date: April 23, 2009
conditions
Time: 8:00 a.m. – 4:30 p.m.
• Appropriate standards of abatement that relate to unsafe
procedures
• Necessary precautions for hazardous operations
same company
• Dispensing of flammable and combustible liquids
• Spraying and dipping
• Other related hazardous processes
Dates: March 30 – April 2, 2009
Time: 8:00 a.m. – 5:00 p.m. (each day)
$725 early bird registration
(three weeks prior to event)
$695 early bird (three or more from
the same company)
Customized Safety Training

___________________________________________________________________
NWTC’s Corporate Training & Economic Development

offers customized technical assistance and safety
training designed specifically for your organization.
__________________________________________________________________________________________
See our full page ad on page 31

Safety
OSHA Hazwoper Refresher
NEW
NEW Hazardous Waste Operations and Emergency Response
Presenter: Gene Olesen
OSHA standards require anyone involved in hazardous waste operations and emergency response to receive training that meets the
requirements of 29 CFR 1910.120. This one-day course meets the annual requirements of this regulation and is designed for all general
site workers who remove hazardous waste or who are exposed or potentially exposed to hazardous substances or health hazards.
Topics: Date: February 26, 2009

• HAZWOPER summary & regulations Time: 8:00 a.m. – 4:00 p.m.
• Definitions & classifications of hazardous materials Cost: $275 (out-of-state higher)
• Hazard Communication $250 for each additional person from the
• MSDS definition and exercise same company
• Chemistry & toxicology of hazardous materials Price includes materials, lunch and refreshments
• Review of hazardous materials & waste regulations Location: Green Bay Campus
• Spill response & decontamination procedures
• Personal protective equipment & respiratory protection
• Hazard recognition, evaluation and control
• Medical surveillance requirements
• Site safety plans
OSHA Permit-Required Confined Space

Many workplaces contain spaces that are considered to be “confined” because their configurations hinder activities of any employees
who must enter into, work in, and exit from them. This four-hour introductory workshop reviews OSHA 29 Code of Federal Regulations
1910.146 regarding Confined Space Entry.
Topics: Date: April 14, 2009

• Evaluations to determine if confined spaces are present Time: 8:00 a.m. – 4:00 p.m.
• Proper confined space permits and posting requirements Cost: $275 (out-of-state higher)
• Different safety provisions for entrants and attendants to $250 for each additional person from the
confined spaces same company
• Development of a written program for employees who are Price includes materials, lunch and refreshments
required to enter confined spaces Location: Green Bay Campus
OSHA Record Keeping Regulation

This seminar presents information and tools to develop and maintain a record keeping program. You will receive a copy of the OSHA
rules, and forms will be provided with easy explanations. You will learn how to interpret the rules, complete the forms, use electronic
reporting in record keeping and learn the requirements of restricted work. Students will also participate in case exercises.
Topics: Date: May 12, 2009

• Identification and classification of work-related injuries Time: 8:00 a.m. – 12:00 p.m.
and illnesses Cost: $110 (out-of-state higher)
• How to properly record work-related injuries and illnesses $100 for each additional person from the
• Calculation of injury and illness incidence rates same company

Sales and Marketing
Basics of Selling on eBay® Win The S.A.L.E.
Presenters: Amy & Leon Fischer Presenter: Robert Weier
In this seminar, you will experience buying and selling on eBay®, This half-day workshop provides a comprehensive introduction
an internet auction website. Training delivered by Education to the basic sales process and is specifically designed for
Specialists using the most up-to-date training and student materials - people who are new to sales or have limited sales experience.
the same ones used by eBay® University. This workshop is a Activities include opportunities to explore and practice skills
"how to" guide to leveraging the auction sites as a business tool. and strategies for responding to common sales situations.
Using the S.A.L.E. process, participants learn to Set the stage,
Class Requirements: One item to mock sell and digital camera
Analyze needs, Link to solutions and Establish commitment.
if available. Class will require activation of a PayPal® account.
Participants take critical steps toward successfully building
You Will Learn: rapport and managing the sales process.
• How to join and log • Digital camera use You Will Learn To:
onto eBay® • Fraudulent transaction • Use the S.A.L.E. process to make a sales call
• eBay® navigation and protection • Respond professionally to questions and common objections
search techniques • Online payment methods • Identify buying signals
• Steps for selling and • Post auction activities • Successfully close sales
bidding on items • Tips for shipping
Date: March 10, 2009
Date: To be announced Time: 8:00 a.m. – 12:00 p.m.
Price includes materials, lunch and refreshments Location: Green Bay Campus
Sustainability
NEW
NEW Sustainability: Implementing Triple Bottom Line Strategy
This two-part seminar covers the topic of the Triple Bottom Line (TBL). TBL commonly refers to a strategy based upon economics,
equity and the environment, also referred to as People, Planet and Profit. The semininar will enable participants to learn the concepts behind
the triple bottom line and get an introduction to current tools available to implement the TBL strategy. Participants will conduct an initial
assessment of their own firm’s status and leave with a thorough understanding of the issues and the business case for sustainability.
Our Planet and the Triple Day One Tools for Implementation Day Two
Bottom Line of Triple Bottom Line
Presenters: Paul Linzmeyer & Steve Dunn Ph.D. Strategy
February 25, 2009 Presenters: Paul Linzmeyer & Steve Dunn Ph.D.
Day one of the seminar explores environmental and social problems February 26, 2009
facing the world and our local area. Topics such as population Day two of the seminar covers the various tools available to
dynamics, energy, air and water will be discussed. Regulatory firms to implement TBL strategy. Participants will look at
impacts at the local, state, national and international level will be extension of traditional tools such as concurrent engineering,
reviewed. Participants will review the TBL concept in detail and environmental quality function deployment and cradle to
identify each of the areas explored in relation to risk, opportunity, cradle methodology. Industrial ecology will be introduced as a
threat and complexity. A series of activities and exercises will help potential model for implementation. In addition, an easy to use
attendees develop an understanding of their own firm’s exposure. carbon footprint analysis will be demonstrated. This session
wraps up the seminar by introducing a strategic planning
Time: 8:00 a.m. – 12:00 p.m. (each day) process to enable prioritization of the triple bottom line in your
Cost: $175 (out-of-state higher) organization. Hoshin planning principles will be utilized to
For Both Days
$155 for each additional person from the same company develop a mock implementation plan for your firm.

Presenter Profiles
Alicia Lemke Dennis White, Ph.D
Alicia has over 14 years of safety experience, which includes 11 years Dennis is a practicing psychologist in Sturgeon Bay, Wisconsin. He
in the material handling industry. This experience includes positions was an American Peace Corps volunteer in Iran and also works with
in safety departments at Harley-Davidson, DePere Foundry, Bay international exchange programs around the United States and in
Engineered Castings, Johnson Controls, and Badger Material several other countries. He conducts training programs and
Handling. Alicia holds a bachelor of science degree in Occupational organizational consultations to a variety of businesses and other
Safety from UW-Whitewater and a master’s in Management from organizations. He makes regular presentations on such topics as
Cardinal Stritch University. She is also an Authorized OSHA Culture Shock, Understanding American Cultural Values, and
Outreach Instructor for General Industry and is currently the owner of Developing Intercultural Sensitivity.
Complete Safety Concepts, a safety consulting firm in Milwaukee.
Alicia is also a member of the National Safety Council, the Wisconsin Ed Scott
Council of Safety and the World Organization.
Ed has worked in the Natural Gas Industry for over 30 years. He has
held various job duties and responsibilities from Field Operations to
Alzheimer’s Association his current position as Gas Construction Supervisor of Ameren. He
All presenters have extensive backgrounds in providing direct care holds various certifications pertaining to work on natural gas
and support to persons affected by dementia and hold facilities. Ed is currently on the MEA OQ Steering Committee and
corresponding and educational degrees. All are seasoned presenters is an approved MEA Train the Evaluator Instructor.
on various aspects of dementia-considerate care, working with
audiences at local, state, regional, and national levels. Gene Olesen
Gene has over 40 years of experience in the transportation industry
Amy and Leon Fischer as well as 20 years as a professional safety consultant. He has
Amy and Leon Fischer started buying and selling on eBay® six knowledge and experience in compliance management (OSHA,
years ago. They have achieved Powerseller status as well as Trading DOT, EPA, USCG), hazardous materials & hazardous waste
Assistants. They own and operate an eBay Drop Off Center where management and safety program development. Gene has developed
their primary focus is instructing eBay as a buying and selling tool. and conducted safety training programs and has provided company-
Amy and Leon are education specialists trained by eBay. specific training and development in all major educational,
transportation and industrial areas. He is currently a Safety
Angela Hansen Professional with Safety Compliance Associates, LLC in Green
Bay, Wisconsin.
Angela is a full-time supply chain management instructor at Northeast
Wisconsin Technical College. She has 10 years of experience in
logistics and transportation and was a corporate trainer in logistics and Greg Gauthier
supply chain management software. She is also an adjunct faculty Greg has over 25 years of senior management and leadership
member at Lakeland College in Wisconsin where she teaches MBA experience in both large, publicly traded and small, privately held
courses. She is the Vice President of Education for the Council of companies. He was a small business owner for nearly ten years and
Supply Chain Management board of directors and has implemented has particular strengths in operations management and information
supply chain management and logistics technology and training systems, cash flow and profitability, and business turnaround. Greg
processes in 5 different countries. Angela received a masters of science is a graduate of Marquette University in Milwaukee, Wisconsin and
degree from Purdue University and is a member of the APICS and is currently an independent business consultant with Foxwood
ISM organizations. Associates, Inc.
David Pietenpol Dr. Gerald Heins, D.C.

Dave is a leadership consultant and owner of Proactive Leadership Dr. Gerald Heins, D.C. graduated with a degree in chiropractic from
Systems, LLC. He started his consulting practice after 25 years in Logan University, St. Louis, Missouri in 1998. He owned and
the service industry, having held director and officer level positions operated Point of Health Chiropractic in DePere, WI from 1999 to
in Finance, Quality, and Operations. He has created and 2003. Began teaching at NWTC in 2001 and is now the senior
implemented quality and leadership development processes, with a instructor teaching Anatomy and Physiology.
focus on practical and experiential learning. His mission statement
is to “grow individual and organizational capability through the
integration and application of leadership, quality, and learning.” He
is the author of the book Leadership, Quality, and Learning: Three
Sides of the Same Coin. Dave has an undergraduate degree from the
University of Wisconsin - Eau Claire, and an MBA from the
University of Wisconsin – Oshkosh.

Presenter Profiles
Heather Cox Laurie Vannes-Treskon
Heather is an adjunct instructor at Northeast Wisconsin Technical Laurie brings over 25 years of corporate training experience in the
College, where she teaches a variety of writing and communication roles of training and organization development manager, training
classes for the General Studies Division. Before coming to NWTC, manager, instructional designer, corporate trainer, and technical
Heather taught at Greenville Technical College and Clemson writer. She is a graduate of UW-Eau Claire with a bachelor of arts
University, both in South Carolina, for three years. She has a degree in secondary education, comprehensive speech, and theatre.
bachelor of science degree in biology and technical writing and a Laurie has also completed graduate courses in organization
master of arts degree in professional communication from Clemson development at Loyola University of Chicago Graduate School. Her
University. Before she began teaching, Heather worked for two professional certifications include accelerated learning, Langevin
years for a university publishing company, where she was part of a instructional designer/developer, AchieveGlobal® instructor, and
team of author’s that wrote and published both a high school FranklinCovey® instructor. In addition to being an Instructor for
chemistry curriculum and current events publication. Workplace Learning Services, Laurie also works in the Staff and
Organizational Development department at Northeast Wisconsin
James Holly, Ph.D. Technical College.
James worked in industry as an Engineering Service Manager. He
was responsible for contract associated project management and Leonard Zittlow
on-going planning, budgeting, scheduling, staffing, training, work Len received his bachelors degree in Mathematics from St. Norbert
assignment, performance evaluation, reporting, customer and College and a masters in Mathematics from The University of
vendor liaison, and program development. Earlier, as a publication California, Los Angeles. He taught mathematics at Southern Door
manager and writer/editor, he was responsible for writing, editing, High School for twenty years, and then joined a Green Bay
developing and producing technical, business, and marketing computer company as a programmer and system installer with
publications and presentation materials. He received his Ph.D. in responsibility for customer training. Following this he returned to
Organizational Communication from the University of Illinois. He Southern Door, where he was responsible for the installation and
received an MBA, a BS and a Master’s Degree in Ocean Engineering management of the district computer network. Since retirement
from Florida Atlantic University and a BS in Engineering Sciences from Southern Door he has been an adjunct instructor for NWTC,
from the US Air Force Academy. teaching Microsoft Office Applications.
Larry TeStroete Linda L. Evans, OTR, CMT

Larry has 20 years experience as a Safety Director and is currently Linda has been an occupational therapist (OTR) since 1995 and a
the Safety Coordinator at Moraine Park Technical College. He has certified massage therapist (CMT) since 2000. As an OTR, she has
been an OSHA 10- and 30-hour instructor for the past 14 years worked in hospital settings doing inpatient, outpatient and home health
and is certified as an Environmental Health and Safety Specialist care. She opened her private OTR and CMT practice in 2000 at the
and is a Certified Safety Auditor for both General Industry and Nelson Family Clinic in Hilbert, Wisconsin. In addition, she has been
Construction. He is also a Certified Forklift Train-the-Trainer leading exercise classes through Fox Valley Technical College’s
Instructor and Emergency Management Specialist. He has taught Chilton Regional Center since 2001. These classes include gentle
numerous classes in EMS and Fire & Hazardous Materials stretching, weight lifting and yoga, particularly designed for
Handling. Larry is a past President of the Manitowoc Safety individuals over 55 years of age who are experiencing joint and muscle
Council, a member of the Wisconsin Safety Council and Vice-President pain with possible decreased range of motion and strength. She has
of the Wisconsin Emergency Medical Services Association. also taught workshops for Fox Valley Technical College and the
Wisconsin Occupational Therapy Associations annual conference.
Laurie Fischer, RDH, BS
Laurie is a full-time instructor in the Northeast Wisconsin Technical Mary Micoley
College’s Dental Hygiene Program. She is a graduate of NWTC Mary is a software trainer with the NWTC adjunct staff with over
and the University of Wisconsin-Stout where she received a twelve years experience as a software support specialist and a
Bachelor of Science Degree in Adult Education. Laurie also corporate level trainer. She holds an associate degree in Computer
recently received a Master’s Degree from St. Norbert College in Information Systems and is currently the Administrative Support at
DePere Wisconsin in Education. the Catholic Diocese of Green Bay.

Presenter Profiles
Mettja Overly Dr. Patrick Flynn
Mettja brings over 20 years of experience as a training consultant and Dr Patrick Flynn is a captivating, passionate and entertaining
facilitator in management, leadership, quality and the human resource speaker with a background in nutrition, naturopathic, chiropractic,
disciplines. She is currently an adjunct faculty member at Northeast detoxification, heavy metal toxicity, biological illness, pediatrics,
Wisconsin Technical College and also teaches at Concordia University anatomy and physiology. He is one of the most sought out speakers
Wisconsin in the Human Resource Management program. Mettja’s past in natural healthcare and does seminars on nutrition, female
positions include: Northeast Regional Group HR Director for Gannett hormones, stress and depression, functional analysis and many
Wisconsin Newspapers and Corporate Strategic Staffing Manager and more. Dr. Patrick practices locally and has one of the largest natural
Human Resource Manager for Schneider National, Inc. She received her health centers in the country. He has patients that travel from all
Master’s Degree in Administrative Sciences: Industrial Relations and over the country to see him. Dr. Patrick will take you on a journey
Organizational Development and her Bachelors of Arts Degree in Business to understand the difference between what healthcare is, “We live in
Administration-Management and Communication. Both degrees are from a sickcare system, not in healthcare, and that is why we are so sick.”
UW-Green Bay. Mettja has also acquired the Senior Professional in Human Be prepared to be entertained and, at the same time, take home
Resources certification (SPHR Certification/Designation). valuable information that WILL change your life forever!
Nancy Miller Paul Linzmeyer

Nancy Miller is a registered dental hygienist with over 35 years of Paul is the co-founder and general partner of Innovation for
clinical experience including 15 years with a periodontal practice. She Sustainable Operations, Inc. (ISO International) based in Appleton,
currently practices part-time with an excellent cosmetic/restorative Wisconsin. Along with Dr. Steven Dunn, he has implemented the
dentist in Green Bay. She holds active licenses to practice in Triple Bottom Line high performance strategies for ISO. He has
Wisconsin, Michigan and Florida. She graduated from Ferris State extensive experience in sustainable business and understands the
University in Michigan with her Associate’s Degree in Dental trends, growth and guidance needed for businesses to adopt green
Hygiene, and also holds a Bachelors Degree in Communications and business practices. Paul also serves as the sustainability chair of
Management from Concordia University-Wisconsin. She is an New North, the Industry Chair of the Wisconsin Global Warming
adjunct faculty member at Northeastern Wisconsin Technical College Task Force and the Bay Area Workforce Development Board. He
since 1990. In 1992 Nancy began her own consulting and lecture was recently appointed by the U.S. Department of Commerce to
business, ultraconcepts, focusing on periodontal therapy via ultrasonic represent the United States at the Organization for Economic
instrumentation and debridement using the technique taught her by Dr. Cooperation and Development policy meetings in Paris.
Thomas Holbrook, Tampa, Florida. She is also a Dental Practice
Management Coach with Jameson, Davis, Oklahoma, since 1998. She Sandi Breu, RN
has been published in various dental journals and magazines and has
Sandi Breu, RN, has been a Registered Nurse since 1993 with a
served a two-year term on the Dental Hygiene Advisory Board for
Bachelor of Science in Nursing from UW-Eau Claire. She has
Oral B Laboratories and is currently on their guest lecture board.
experience working as a cardiac nurse as well as staff development
positions. Sandi has worked for Clarity Care since 2006 performing
NWTC Instructor Personal Care Worker (PCW) training in addition to teaching state
NWTC’s Corporate Training and Economic Development instructors approved courses for working in the CBRF setting.
are a diverse team of experienced training professionals. They have
real-world occupational experience and know their subject. Our Sharon Chacon-Mineau
instructors are accomplished in their fields of expertise and give you
Sharon is a full-time Behavioral Science instructor in the General Studies
the personalized attention you and your employees need.
Division at Northeast Wisconsin Technical College. She is a graduate of
the University of Wisconsin at Green Bay where she majored in
Optima Associates, Inc. Psychology and Human Development, and minored in Spanish. Sharon
The Lean Enterprise Certificate Series is taught by consultants and earned a Master’s Degree in Counseling, with an emphasis in Student
trainers from Optima Associates, Inc. Each of these instructors Development, from the University of Wisconsin at Oshkosh. She is a
have practical knowledge of lean as well as real implementation faculty co-advisor for Phi Theta Kappa International Honor Society
experience in many industries and organizational types. Their (Beta Nu Theta) at Northeast Wisconsin Technical College.
hands-on and interactive training methods ensure knowledge is
transferred and skills developed. Sheila Gross, RDH, MS
Sheila is a full-time instructor in the Northeast Wisconsin Technical
College’s Dental Hygiene Program. She is a graduate of NWTC and
has a master’s degree in Management & Organizational Behavior
from Silver Lake College. She is the lead instructor for local
anesthesia training at Northeast Wisconsin Technical College.

Presenter Profiles
Stephanie Younk Sue Simoens
Stephanie received her Bachelor of Science degree in Secondary Sue is currently an adjunct instructor at Northeast Wisconsin
Education & Spanish from UW-Milwaukee and her Master of Technical College teaching a variety of classes in the Business and
Science in Education, English as a Second Language/Bilingual Information Technology Department. She brings over 20 years of
Education from UW-Oshkosh. She is currently a Spanish teacher at experience in creative design, layout, pre-press, and web. Sue is a
Preble High School and also an adjunct faculty member at published artist and freelance graphic artist working at diverse
Northeast Wisconsin Technical College where she teaches Spanish agencies and corporations. She holds a Bachelor of Fine Arts and
and English language courses in the General Studies department. Bachelor of Art Education from UW-Oshkosh.
Stephanie has 10 years of experience teaching Spanish in many
different settings and specialties. Tim Gremore
Tim is a full-time web application developer/designer at Northeast
Steve Dunn Ph.D. Wisconsin Technical College. He has experience with Ruby on
Steve has been consulting and teaching in the field of sustainability for Rails, PHP, MySQL, Adobe Flash and Adobe Flex. Tim currently
over ten years and is a partner in Innovation for Sustainable Operations, develops and maintains multiple Ruby on Rails applications for
Inc. (ISO International), a consulting company that works with NWTC. Tim has a bachelor of science degree in Information
organizations to strategically and operationally implement sustainable Systems from the University of Wisconsin - Lacrosse.
management practices. He founded the Institute for Business and the
Environment at Idaho State University in 1995, and is co-founder of Tony Gischia
Ecolution, Inc., a not-for-profit organization dedicated to helping
Tony has over 25 years of experience in small, medium and large
organizations implement Triple Bottom Line strategies. Steve is Chair of
companies and is currently an instructor at Lakeshore Technical
the Supply Chain faculty at UW-Oshkosh and teaches environmental
College in Cleveland Wisconsin where he teaches in the supply, quality
management at both the graduate and undergraduate levels. He received
and supervisory management areas. Tony is a certified quality engineer,
his MBA from Boise State University and his BS in Zoology from
an ISO lead assessor and holds a Six Sigma Black Belt. He also carries
California State University. Steve received his Ph.D. from Pennsylvania
bachelor’s of science degrees in electrical engineering and business.
State University with an emphasis in Logistics and Operations
Management. He has co-authored two books, his most recent, The Green
Baron: A Business Parable on Ecolution, was published in June.
Steven Haskell
Steven Haskell is the Director of Shawano County Emergency
Management and a member of the Bio-terrorism Consortium of Lake
Michigan since 2004. Steven was a hazardous materials planner and
member of the Maine Emergency Management Agency staff prior to
his current position. He is a graduate from the University of Maine
with a bachelor of science in business administration and the
University of Wisconsin Emergency Management, Planning and
Administration program. Steven is also a member of the Wisconsin
Emergency Management Association Board of Directors. In addition
to his emergency management experience and education, he is
currently a certified instructor with Northeast Wisconsin Technical
College, the State of Wisconsin for the Indicent Command System and
the Department of Homeland Security for computer-assisted
management of emergency operations.
Sue Zittlow
Sue received her bachelors degree in Mathematics and Computer
Science from UW - LaCrosse and a masters degree in Instructional
Technology from St. Norbert’s College. She is currently the
Technology Specialist and Internal Consultant in the Staff &
Organizational Development Department at Northeast Wisconsin
Technical College. Sue teaches and assists faculty and staff on
computer software applications and computer hardware. She has
extensive experience using several Microsoft® applications
including Excel, Access and PowerPoint.

Local, Regional
and Global Training
for Real World Business Solutions
Experience
Established in 1913, Northeast Wisconsin Technical College
has a long, successful history of delivering high-quality
training to businesses. NWTC’s Corporate Training and
Economic Development department exceeds and meets
the performance goals of each business we serve. We help
you face everyday challenges through customized
instruction to ensure a successful future for your business.
Advantage
• Maximize resources and improve worker productivity
• Enhance the skills of your employees
• Increase customer retention and satisfaction
• Increase your company’s competitive edge
• State-of-the-art training facilities
• World class training at your facility or ours
Member
Northeast Wisconsin Technical College is an associate

member of Global Corporate College, a network of
community colleges in every major U.S. market that
ensures a consistent, high-quality learning experience for
all of your employees without all the logistical challenges.
NWTC and the Global Corporate

College Difference
• One-stop training solution for companies with
multiple locations
• Local, U.S. and international markets
For more information, • Network to deliver consistent, high-quality training
• Logistical challenges are eliminated
contact: • Training for entry level to “C-Suite” executives
• Guaranteed ROI
Heather Powell
Corporate Relations Manager
(920) 498-6281 or
heather.powell@nwtc.edu

NWTC’s Corporate Training & Economic Development
Offers Customized Safety Training and Technical Assistance
Train your employees

today for
skills of tomorrow
Increase your bottom line

through continuous
improvement
Create a world-class workplace
Transform your company

into a learning organization Topics:
• Bloodborne Pathogens
Facilitate training at your • Confined Space
company or at our state-of- • DOT Hazardous Material
the-art training facility • Fall Protection
• Electrical Safety/NFPA 70E
Maximize your return • Emergency Coordinator
on investment • Emergency Medical Services (EMS)
— CPR & AED
Learn and manage — First Aid
OSHA compliance • Ergonomics
• Excavations
Create safe and healthy • Fire Fighter Training
work environment • Forklift
• 40-Hour Hazardous Waste Site Worker
Reduce worker — 8-Hour Waste Site Worker Refresher
compensation claims • Occupational Health and Environmental Control
• OSHA 10-Hour Voluntary Compliance General
Reduce paperwork Industry
• OSHA 501 – Trainer Course for General Industry
Prepare your company for • OSHA 503 – Update for General Industry
future OSHA regulations Outreach Trainers
• OSHA 511 – Standards for General Industry
Improve productivity and (Trainer Course Prerequisite)
employee morale • OSHA Introduction to Accident Investigation
• OSHA Introduction to Safety and Health
Increase communication among Management
all levels of employees • OSHA Record Keeping
• Personal Protective and Lifesaving Equipment
• Privacy/Confidentiality Requirements for Safety
• RCRA Hazardous Waste
For more information, contact Heather Powell, Corporate Training & Economic Development
at (800) 422-NWTC, extension 6281, (920) 498-6281
or heather.powell@nwtc.edu or visit us online at http://corporatetraining.nwtc.edu

Simplify Your Training Needs Assessment Process with
• A Training Solutions
Consultant meets with you
YOUR COMPANY to assess your needs
MAKES A
TRAINING
REQUEST
• Needs, objectives and
outcomes are explored
and defined through testing,
SKILL interviews or surveys
ASSESSMENT
MAY OCCUR
• Communication is on-going
with your company as
we work to determine how
CURRICULUM IS objectives will be met
DESIGNED OR
IDENTIFIED
• Course materials are

customized and prepared
TRAINING IS to fit your organization
DESIGNED OR
IDENTIFIED
• Our qualified instructors

will add value to the
training through their
TRAINING IS experience
CONTACT US TODAY IMPLEMENTED
to ensure a successful
future for your business! • We can evaluate the
training to measure its
(800) 422-NWTC, ext. 6911 EVALUATION success
AND IMPACT
MEASURES
Tr a i n i n g D o e s n ’ t C o s t – It Pays!

Evaluation Center
Pre-Employment Testing Certifications
One component of a winning system Validate your skills
for selecting new hires. to potential employers!
Office/Professional
• Typing Microsoft® Internet &
Microsoft®
• Proofreading Certified Computing
• Bank Teller Skills Office®
Application Core
• Accounts Payable Specialist
• Accounts Receivable Specialist Certification
• General Accounting
• Payroll
• Healthcare Knowledge
• Medical Terminology
• Spelling
• Math
• Reading Comprehension 2003 2007
IC3®
Specialist MCAS
Computer/Technical
Microsoft® Access™
Microsoft® Excel®
Microsoft® Word®
Word®
Microsoft® Outlook® Word®
Microsoft® PowerPoint® Access™
Microsoft® Office® 2003 Help Desk Excel® Computing
Microsoft® Visio® 2003
Network Security Excel® Fundamentals
Oracle® Access®
PeopleSoft® Outlook® Key
PowerPoint® Applications
PowerPoint®
Outlook® Living on
Word® Expert Line
Industrial Windows
• Mechanical Aptitude Excel® Vista™
• Electronics Expert
• Industrial Math
• Injection Molding
• Warehouse knowledge
• Blueprint Reading
• Color Identification
• Forklift Operation For information contact:
• General Maintenance Cindy Baeb, Evaluation Center
• Metalworking Skills
• Plastic Fabrication Skills Specialist at (920) 498-7965 or
• Safety in the Workplace cynthia.baeb@nwtc.edu
• Welding

Go global… and grow your business
• Do you want to increase your business through global markets?
• Is your company interested in “going global” but you’re not sure how to start?
• Does your international organization have unique training needs?
Check out the new Global Marketplace Seminars in this booklet.

To register, contact Marlene Gauthier at (920) 498-6971.
NWTC also offers customer tailored training

to fit your company’s international needs.
Find out how NWTC’s training can help
you expand globally.
For general information regarding

global initiatives, contact Kelly Holtmeier,
Manager of International Education,
(920) 498-6384, kelly.holtmeier@nwtc.edu
www.nwtc.edu/international

NWTC offers customized training to business and industry.
We will create a plan that is easy to implement and follow, to meet your desired goals. We will
provide training either at your business or at our state-of-the-art training facility.
For more information or to register, call (920) 498-6971 or (800) 422-NWTC, ext. 6971

As one of the eight partners
in the Business Assistance Center,
NWTC’s Center for

Entrepreneurship
offers an array of services and
resources to new and existing
businesses aspiring to grow and
enhance their success.
For more information about these and
other opportunities offered through NWTC’s
Center for Entrepreneurship, contact:
Andy Clark (920) 498-7124 or andrew.clark@nwtc.edu
JD Murphy (920) 498-7180 or jerald.murphy@nwtc.edu
The Center for Entrepreneurship is located on the Green Bay Campus at the Business Assistance Center
2701 Larsen Road | Green Bay, WI 54303 | (920) 498-7124
Professional Development NEW! Now you

can take non-credit
Online Courses courses online
Learn a language. Build
sales skills. Make digital
Take ed2go courses from the movies. Learn it all from
comfort of your home or office your home or office with
at the times that are non-credit online courses
from NWTC and ed2go.
most convenient for you. • Online - Attend your
Each ed2go course comes class when it's
equipped with a patient and convenient, day or
caring instructor, lively night, wherever you
discussions with your fellow have Internet access.
• Non-credit – Classes
students, and plenty of
feature specific skills,
practical information that you 6-week terms, and
can put to immediate use. limited cost.
For work or play, check
out non-credit online
learning opportunities!
www.ed2go.com/nwtc
Visit our website for a complete listing of over 150 classes! Courses start as low as $89.
Contact Christine Schillinger at (920) 498-6876 if you have questions.

Directions to the NWTC District Map
by Region
Green Bay Campus
Regional Locations
______________________________
Central Regional Learning Center

Serving: Coleman, Crivitz, Lena,
Oconto & Wausaukee
418 S. Hwy 141
Crivitz, WI 54114
Phone: (715) 854-3338
Toll-Free: (866) 854-3338
______________________________
East Regional Learning Center

Serving: Algoma, Casco, Denmark,
Kewaunee & Luxemburg
133 Commerce Drive
Luxemburg, WI 54217
Phone: (920) 845-5945
Toll-Free: (866) 845-5945
______________________________
Metro Regional Learning Center

Serving: Ashwaubenon, De Pere,
From the North: Take Hwy 41-141 south into From the South on Hwy 41: Take Hwy 41 Howard, Suamico, Wrightstown, &
Green Bay. Exit west on Hwy 54 and continue north into Green Bay. Exit west on Hwy 54 and Brown County Aging Resource Center
west until you reach the campus on the right continue west until you reach the campus on the 2740 W Mason St., P O Box 19042
Green Bay, WI 54307-9042
(north) side of Hwy 54. right (north) side of Hwy 54.
Phone: (920) 498-6872
From the East on Hwy 57: Take Hwy 57 west From the South on I-43: Take I-43 to Hwy ______________________________
over the Leo Frigo Bridge to Hwy 41. Turn 172. Exit west toward Austin Straubel Airport. North Regional Learning Center
south onto Hwy 41 past 3 exits to Hwy 54. Take Hwy 41 north into Green Bay. Exit west on Serving: Aurora, Florence, Goodman,
Niagara, Pembine & Tipler
Exit west on Hwy 54 until you reach the Hwy 54 until you reach the campus on the right 705 Washington Ave., P O Box 226
campus on the right (north) side of Hwy 54. (north) side of Hwy 54. Niagara, WI 54151
Phone: (715) 251-3790
From the West on Hwy 29: Take Hwy 29 into Toll-Free: (866) 528-5883
Green Bay. Turn south onto Packerland Drive ______________________________
to Larsen Road west.
Northwest Regional
Learning Center
Serving: Gillett, Lakewood, Mountain,
Oconto Falls, Suring & Townsend
Directions to the Marinette Campus 649 E. Jackson St., Suite 202
NWTC Marinette is located at 1601 University Drive. Travel on Highway 41 to Marinette, turn east at the stop Oconto Falls, WI 54154
Phone: (920) 848-6982
light by the Pine Tree Mall (This is Roosevelt Road). Travel approximately 2 miles past Pine Tree Mall to
Toll-Free: (866) 639-6982
NWTC. (Name of road changes to University Drive.) NWTC is on the right.
______________________________
West Regional Learning Center

Serving: Shawano, Bonduel & Pulaski
Directions to the Sturgeon Bay Campus 111 Thomas Avenue
Shawano, WI 54166
NWTC Sturgeon Bay is located at 229 N. 14th Avenue, Sturgeon Bay. Travel on Highway 42/57 to Michigan
Phone: (715) 524-2418
Street. Turn West onto Michigan Street, then right on 14th Avenue. NWTC is on the left. Toll-Free: (877) 316-1274

Registration Form
Mail Online Phone Fax
NWTC http://corporatetraining.nwtc.edu Call: (920) 498-6971 or (920) 498-6313
Corporate Training and (800) 422-NWTC, NWTC
Economic Development extension 6971 Corporate Training and
Seminar Registration Economic Development
2740 West Mason St. Seminar Registration
P. O. Box 19042
This form may be duplicated as necessary
Social Security or Student ID Number Last Name First Name Middle Initial Previous Last Name
Home Address City State Zip Code
Legal Resident of:
Area Code Home Telephone County ❏ Village ❏ City ❏ Town
Area Code Company Telephone E-Mail Date of Birth
Name of Employer/Company
Company Address City State Zip Code
Education: Name of High School City State H.S. Year Highest Grade
Graduated Completed
Required Government Statistical Information Method of Payment

Registration fee enclosed
■ 1. American Indian/ ■ 5. White, Not Hispanic
Alaskan Native ■ 6. Native Hawaiian/ ■ Check #_____________________ (make checks payable to NWTC)
■ 2. Asian Other Pacific Islander ■ Invoice/Company: ________________________________________
■ 3. Black, Not Hispanic ■ 9. I choose not to Rep _ ____________________________ ■ PO # _______________
■ 4. Hispanic disclose
■ Credit Card: VISA, MC, Discover (circle one)
# _______________________________________________________
■ U.S. Citizen Cardholder Name: ________________________________________
■ Male
■ Immigrant
■ Female Corporate Card: ■ Yes ■ No Expiration Date: _ ____________
■ Nonimmigrant
Seminar Title Start Date Seminar Fee
Contact Person/Authorizing Signature ______________________________________________________________________ Date _____________________
This authorizes NWTC to submit a bill for payment for all specific fees related to the training and education of the students listed above. The College reserves
the right to cancel classes in the event of insufficient enrollment. If a class cancels, you will be notified prior to the class start date. All fees will be reimbursed.
Customized Training
Phone: (920) 498-6971
Entrepreneurship
(800) 422-NWTC, extension 6971
Evaluation Center Services
International Services Fax: (920) 498-6313
Seminars E-mail: corporatetraining@nwtc.edu
Technical Assistance
Training Assessments Web: http://corporatetraining.nwtc.edu
Northeast Wisconsin Technical College is committed to equal opportunity for all and does not discriminate in admission or access to, or treatment or employment in, its
programs and activities on the basis of race, color, creed, national origin, sex, age, or handicap. 5555CTED be 11_08
NON-PROFIT
ORGANIZATION
U.S.
POSTAGE PAID
Permit No. 162
GREEN BAY, WI
2740 West Mason Street

P.O. Box 19042

Winter Spring 2009 Seminar Catalog

Hochgeladen von

Dokumentinformationen

Originalbeschreibung:

Copyright

Verfügbare Formate

Dieses Dokument teilen

Dokument teilen oder einbetten

Freigabeoptionen

Stufen Sie dieses Dokument als nützlich ein?

Sind diese Inhalte unangemessen?

Copyright:

Verfügbare Formate

Winter Spring 2009 Seminar Catalog

Hochgeladen von

Copyright:

Verfügbare Formate

Winter/Spring 2009 Seminars & Training

Check out the NEW seminar offerings!

http://corporatetraining.nwtc.edu • e-mail: corporatetraining@nwtc.edu

Increasing the productivity of your existing workforce is one

Dr. H. Jeffrey Rafn

NWTC’s Corporate Training

E-mail: corporatetraining@nwtc.edu Lean Training ...........................pg. 17-20

Anne Piotrowski Project Management................pg. 21

Corporate Training and Economic Development • Page 2

Grammar & Punctuation Brush-up Effective E-mail

Visit us online at http://corporatetraining.nwtc.edu for convenient registration!

Training Doesn’t Cost — It Pays! • Page 3

Word® 2007– Intermediate Excel® 2007- Intermediate

You Will Learn To: You Will Learn To:

Microsoft, Encarta, MSN, and Windows are either registered trademarks or

Corporate Training and Economic Development • Page 4

PowerPoint® 2007 - Basic NEW

Training Doesn’t Cost — It Pays! • Page 5

Serving a World Healing Customer

You Will Learn: You Will Learn:

Corporate Training and Economic Development • Page 6

Workplace Spanish® for the Manufacturing Industry

You Will Learn: Dates: May 7 & 14, 2009

Training Doesn’t Cost — It Pays! • Page 7

You Will Learn: Date: March 2, 2009

Corporate Training and Economic Development • Page 8

International Business Communication:

You Will Learn To: Date: April 17, 2009

Global Trade Finance

You Will Learn: Date: April 22, 2009

Global Supply Chain Management

Training Doesn’t Cost — It Pays! • Page 9

seminars You Will Learn:

Corporate Training and Economic Development • Page 10

Continuity of Operations Planning for Health Care Professionals

You Will Learn To: Date: April 3, 2009

Mark Your Calendars!

Training Doesn’t Cost — It Pays! • Page 11

As of November 1, 1999, registered dental hygienists in the State of May 8

Corporate Training and Economic Development • Page 12

Get The Whole Picture™: Interviewing Skills

You Will Learn: Date: January 28, 2009

Let’s T.A.L.K.™: Handling the Difficult Performance Appraisal

You Will Learn: Date: March 18, 2009

Leading Effective Meetings

You Will Learn: Date: April 8, 2009

Training Doesn’t Cost — It Pays! • Page 13

Peer Today, Boss Tomorrow™ Everybody Wins: Managing and

Corporate Training and Economic Development • Page 14

The Principles and Qualities Providing Constructive Feedback™

Developing Others™ Giving Recognition™

Training Doesn’t Cost — It Pays! • Page 15

Creating The Future with Identifying and Developing

Corporate Training and Economic Development • Page 16

Principles of Lean/ CERTIFICATE

Value Stream Mapping CERTIFICATE

Presenters: Optima Associates, Inc.

Training Doesn’t Cost — It Pays! • Page 17

Total Productive Maintenance (TPM) Lean Enterprise Project CERTIFICATE

Corporate Training and Economic Development • Page 18

Lean Six Sigma Green Belt Series

Training Doesn’t Cost — It Pays! • Page 19

Corporate Training & Economic Development

Contact Person/Authorizing Signature __________________________________________________ Date _