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DEBORAH FLY 270 Stigall Rd Camden, TN 38320 Phone: 731-694-2005 Email: debfly@live.

e.com OBJECTIVE Secretarial/Administrative SUMMARY OF QUALIFICATIONS Skilled in clerical functions of the office environment including customer servi ce, phones, filing, copying, and data entry, Proficient in Microsoft Office (Wor d, Excel, Access, PowerPoint), Thrive in a team-and deadline-oriented environmen t, Excellent organizational skills; capable of prioritizing, scheduling, and mul ti-tasks, Self-motivated and quick learner, Dependable, loyal, discreet, trustwo rthy, innovative team player who can work independently, Possess an overall prof essional demeanor, with excellent organizational, communication and interpersona l skills EXPERIENCE Client Service Professional-H&R Block, 113 East Wood St. Paris, TN 38242. Decemb er 2011 to present Greeting clients at the door by demonstrating good customer service, Scheduling appointments using Appointment Manager and matching client's with the best Tax P rofessional based on the client's needs, Organizing folders including the Client Service Agreement (CSA), Answering multi-line telephones using phone etiquette, Processing customer payments by debit card, credit card, cash, or check at the point of sale Administrative Assistant-Manpower/Bethel University, 91 East Bruce Street, McKen zie, TN 38201, August 2011 to September 2011 Temporary position at Bethel organizing open-enrollment packets, Checked folders for Fafsa, National Student Loans and COD using Microsoft Office Access, Filing in alpha/numeric order, Printed F-verifications for student transcripts using A ccess, Performed Cams verifications for student loans verifying financial status Team Leader- Pinnacle Food Group Inc., 96 Quaker Oat Drive, Jackson, TN 38301, N ov 1998 to Mar 2009 Performed and documented Food Safety audits, sanitation records and Hazard Analy sis Critical Control Point (HACCP) checks Managed the production process and was responsible for scheduling, job planning, and material management Documented and recorded efficiency and downtime reports Demonstrated skill in managing and coordinating departmental activities Ability to meet deadlines under strict time constraints and stressful work situa tions Help to establish standard work procedures and operating procedures for all proc esses within the manufacturing operation Monitor product standards and implement quality control and food safety Trained new associates and evaluated job skills Monitor the production run to make sure that it stayed on schedule Managed 50 associates with minimal supervision VOCATIONAL/TECHNICAL Tennessee Technology Center - Dickson, TN Diploma Medical Administrative Assistant, Nov 14, 2010 Keyboarding/Document

Business Math Personal & Professional Development Business English Office Procedures Intermediate Document Processing (Word) Spreadsheet Applications (Excel) Database Applications (Access) Proofreading/Business Communication Presentation Software (PowerPoint) Outlook Work Ethics Employability Skills Medical Terminology Medical Transcription Medical Office Procedures/Medisoft System

SKILLS ICD-9-CM and CPT-4 Coding Electronic Health Records (EHR) Software Medical Practice Management Software Insurance Plans and Forms Payroll Excellent verbal and written skills Scheduling Ability to file in alpha/numeric order Customer Service Self-motivated Problem/Solver Internet experience Time Management Knowledge of office equipment Computer Skills Excellent interpersonal skills REFERENCES: Available upon request