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CMT3345 Network Support Technologies Module Handbook

Autumn/Winter term Sept start (24 week module)

2010/11 C James-Reynolds School of Engineering and Information Sciences

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Contents

Contents..........................................................................................................................................................2 Module Summary/Introduction......................................................................................................................3 Introduction................................................................................................................................................3 The module teaching team.........................................................................................................................3 Contacting the Module Leader...................................................................................................................3 EIS Student Office......................................................................................................................................3 Module Aims..............................................................................................................................................3 Learning Outcomes....................................................................................................................................3 Assessment Scheme...................................................................................................................................4 Assessment Weighting...............................................................................................................................6 Reading Materials.......................................................................................................................................6 Core Texts..............................................................................................................................................6 Study hours outside class contact...............................................................................................................6 Brief Guide to Web-based Module Material.............................................................................................6 Coursework.....................................................................................................................................................8 Details of Coursework................................................................................................................................8 Where to submit.....................................................................................................................................8 Group Coursework.................................................................................................................................8 Electronic Receipt of Coursework.........................................................................................................8 Intellectual Property...............................................................................................................................8 The case study material and any work produced from it will belong to the organisation that provides the case study. Students can ask for the work to be not passed on if they wish...................................8 In most cases, students hold the intellectual property rights in the work they produce for assessment. There are some exceptions such as where the work is commercially-sponsored, or the aim of the module is to develop intellectual property, or where the student is sponsored or employed, or on placement. Students are asked to read the Middlesex University Policy Statement Intellectual Property Rights: https://myunihub.mdx.ac.uk.......................................................................................9 Feedback to students on coursework.....................................................................................................9 Students often lose marks on their work by:.........................................................................................9 Teaching Plan...............................................................................................................................................10 Useful Information.......................................................................................................................................14 MyUniHub................................................................................................................................................14 Attendance Requirements........................................................................................................................14 You should attend all scheduled classes. If you do not do so, you may not be able to demonstrate that you have achieved the Learning Outcomes for the module, and you are at risk of being graded X in the module. The definition of the X grade is: Fail incomplete without good reason: may not be reassessed. As a general guide, you need to attend at least 75% of scheduled classes oin order to be able to demonstrate achievement of all Learning Outcomes. On some modules, there may be more specific attendance requirements.............................................................................................................14 The Module Leader should insert details of any specific attendance requirements for this module......14 Academic Dishonesty...............................................................................................................................14 Plagiarism.................................................................................................................................................14 Appeals.....................................................................................................................................................15 Examples of all Typical/Previous Examination Papers...........................................................................15

Module Summary/Introduction
Introduction This module provides the necessary theoretical and practical skills to understand and work with different types of networks. Areas such as network use, management and security are covered to ensure that students are prepared for working with real networks and are able to make decisions regarding their deployment. The module covers the protocols and underpinning theory to enable students to adapt and evaluate new technologies as they arise. The module also provides a real world case study to prepare you for working in a business environment and looks to strengthen your awareness of your skills to aid you in finding employment or in undertaking further studies. The module teaching team
Hendon - Carl James-Reynolds Dubai - Santhosh Menon [S.Menon@mdx.ac] ICB - Kushara Perera kushara@millenniumit.com ICT - Prabu Premkumar prabu@icbtcampus.edu.lk CPL - Christopher Kiama kiama@computer-pride.co.ke

Contacting the Module Leader

You can contact your module leader in the following ways: Office Hours - Room No: TG12a Email Telephone MyUniHub pages carl9@mdx.ac.uk 020 8411 6566

https://myunihub.mdx.ac.uk

EIS Student Office

On the Hendon campus, the School of Engineering and Information Science Student Office is located in Room TG18 of the Town Hall building. Office hours: 09.30 16.30, Monday Friday

Module Aims This module provides the necessary theoretical and practical skills to understand and work with different types of networks. Areas such as network use, management and security are covered to ensure that students are prepared for working with real networks and are able to make decisions regarding their deployment. The module covers the protocols and underpinning theory to enable students to adapt and evaluate new technologies as they arise.

Learning Outcomes

Knowledge

On completion of this module, the successful student will be able to: 1. Demonstrate the understanding of underpinning theory and concepts in Information Technology by the creative solving of problems and analysis of complex case studies through the use of technical report writing and presentation. 2. Use mathematical approaches to support arguments for solutions to network-based problems and be able to express these arguments in technical and lay terms. Skills 3. Evaluate and specify appropriate hardware and software for a wide range of communication tasks. 4. Demonstrate the ability to respond to various scenarios and provide multiple solutions to problems in a simulated work environment. 5. Show that they are competent in the sourcing, verification, evaluation and prcis of technical information from a wide range of on-line sources Assessment Scheme The Lecture is used as a means of providing the material to students and also to facilitate role play and discussion in order to develop the confidence of students in communicating technical concepts and solutions. Students will be expected to be active participants in the lectures and show that they are able to prepare for them in advance. The labs are used to investigate the impact of the technology on practice and also to allow students the opportunity to look at protocols in use and to investigate new developments in technology using software such as Wireshark. Students will be supported with directed study from on-line resources, which will include a range of exercises to provide formative assessment. Summative and formative assessment. Students will have opportunity to resubmit after initial feedback in most of the assessment or to have access to online formative exercises. 12 week logbook - Specific lab sessions assessed - covering areas such as use of networking tools (Wireshark), mind mapping and security. Formative feedback after 3rd lab session by week 6. A classification grade given for work to date. Written with identified targets to achieve improved grades to reach next classification. Feedback provided in specific lab session. Final hand-in in week 22 - (eight are marked to give 40%) LO 1, 2, 5

Example: 1. Wireshark Packet Analysis - Addressing 2. Wireshark Packet Analysis - Protocols 3. Wireshark Packet Analysis - Security

4. Password length
5. Paradigm shift - Second Life and MUDs

6. Costing 7. Mind mapping 8. On-line support and information sourcing Short Test Formative in week 8-10 to ensure that general concepts covered in the lectures are understood (LO 1) CV workshop and skill analysis . Students provide a CV before and after a workshop simulating a recruitment selection process - feedback is via peer and self-evaluation in tutor/careers service led sessions during lecture (10%). The CV workshop acts as a reflective skills audit and also provides the starting point for understanding professionalism and the issue of describing technical skills in a form that a competent lay person would understand. (LO 4) It is a key part of moving towards working in a simulated work environment and understanding the responsibilities of a technician which then provides motivation for LO1. This is currently being adapted for the online learning environment. Marking Scheme: Modified CV based on peer feedback from role play selection process (3 marks) Peer feedback report from selection process (4 marks) Skills audit (3 marks) Case Study in 3 parts. Part 1. Submit week 10 -Individual written formative feedback provided in lecture with general feedback showing common issues by end of week 12 (500 word max) Initial preparation Part 2. Submit week 13 - Individual written formative feedback provided in lecture with general feedback showing common issues by end of week 14 (500 word max) Looking at possible solutions Parts 1-3 Submit week 20, provisional summative (40%) grade and comments provided by week 24 (3000 word max plus supplementary material from lab sessions) Final Report. (parts 1 and 2 must have been submitted previously if they are to be graded) LO 1, 3, 4, 5 This is currently being adapted to the online learning environment. Maths Test week 22 with workshop (10%) practice questions available on Oasis via a downloadable application to provide formative feedback. An opportunity to take this test later will be provided for students with a genuine reason for missing the test LO 2 Quick Overview
Week 6: Formative review of lab work (3 of 8) Week 10: Formative test in class / Formative case study part 1hand in Week 12:Feedback from case study part 1 Week 12/13: Summative/Formative peer evaluation of Skills Audit and CV Week 13: Formative case study part 2 hand in Week 14: Feedback from case study part 2
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Week 20: Summative case study parts 1- 3 hand in Week 22: Summative lab works assessment / Applied Maths Test Week 23: Feedback/grade from Maths Test Week 24: Feedback from case study and provisional grade Students should expect individual written and group feedback within 7 working days of submission.

Assessment Weighting Coursework (no examination) : 100%

Reading Materials
Core Texts

Essential

"Computer Networks" Aboubaker Lasebae. Middlesex University Press, 2005 available as an updated online resource On-line resources from existing e-learning material "Practical Packet Analysis" Chris Sanders. No Starch Press, 2007 or "Practical Packet Analysis" 2nd Edition by Chris Sanders July 2011, 280 pp. ISBN: 978-1-59327-266-1

Study hours outside class contact

The study hours for each credit point is10 hours. For a 30-credit module this equates to 300 hours. Therefore, if a module has time-tabled activities i.e. lecture/seminar/lab, of 3 hours per week for a 24 week period (total of 72 hours), then the out-of-class study commitment expected of students is 228 hours in total.

Brief Guide to Web-based Module Material

Please detail additional material available on your MyUniHub page and provide URL. (https://myunihub.mdx.ac.uk ) There is a considerable amount of material on OasisPlus and it is recommended that student access this regularly.

Lecture slides are available If students request additional material to be available - we will do our best to provide it

The handbook and details of coursework are also provided

Coursework
Details of Coursework
Sometimes deadlines from different modules will come at the same time and it is important to plan your workload to meet these deadlines. Where to submit It is for you to decide if students can submit their coursework via your UniHub page. Written assessed coursework must be submitted to the EIS Student Office, room TG18. You should attach a coursework feedback form which will be dated and receipted. You should keep your receipt - it is for your own protection. Outside of EIS Student Office opening hours, written coursework may also be submitted via the drop box outside the HSSc Student Office, room TG59. Do not hand written assessed coursework directly to your tutor, and do not submit it by email to your tutor. Written work should normally be handed in on the campus at which the module is being taught; if for any reason you have to hand it in at another campus please point this out to the Student Office so that it can be sent to the correct campus. If, in an emergency, you have to send in written assessed work by post you must send it by recorded delivery to the EIS Student Office, Middlesex University, The Burroughs, London NW4 4BT and keep the Post Office receipt. It will be deemed to have been submitted on the date of the postmark. Coursework Feedback Forms containing receipts for this work and other work submitted outside opening hours can be collected from the EIS Student Office. Group Coursework When submitting group coursework please ensure all students contributing to the coursework are clearly identified on the coursework Feedback Form. Electronic Receipt of Coursework Include this section if it is relevant to the module Coursework may NOT be submitted in electronic form except where this is an explicit requirement of that assessment in the module in question. When electronic submission is a requirement, it must be done via MyUniHub never via email. Intellectual Property The case study material and any work produced from it will belong to the organisation that provides the case study. Students can ask for the work to be not passed on if they wish.

In most cases, students hold the intellectual property rights in the work they produce for assessment. There are some exceptions such as where the work is commercially-sponsored, or the aim of the module is to develop intellectual property, or where the student is sponsored or employed, or on placement. Students are asked to read the Middlesex University Policy Statement Intellectual Property Rights: https://myunihub.mdx.ac.uk Feedback to students on coursework Please outline to students how you will feed back to them on their coursework

Students will receive feedback on their work in the following ways. Face to Face feedback in the labs on logbook work. Formative case study assignments will receive either written feedback or audio recorded feedback and an indicative grade and this may be delivered electronically or in the class. Generic feedback will be posted with the module material Feedback on the CV and skills audit is provided by the class Final Feedback on the case study will be written comments on the work or a cover sheet. There are feedback sessions built into the module and students are advised to attend these and make full use of their tutor's time.
Coursework return Coursework is not normally returned to students, so you should keep a copy of what you submit.

Students often lose marks on their work by: Poor presentation of the case study e.g. poor spelling, lack of referencing. Failing to make use of feedback from the formative work Not keeping to the role of IT consultant and offering HR advice Suggesting illegal practice (such as age discrimination) Not writing enough about the implications of the lab exercise Missing Lab exercises Failing to attend the workshops (CV and Maths)

Teaching Plan

Workshop sessions in week no: Test and review

Lecture sessions in week no: 1

Title

Content

Independent study activities

Computer Architecture and Operating Systems Types of Network

An introduction to the module., Reviewing computer architecture, a wake-up test and a challenge to then complete the test with the Internet Types of Network, from home networks to metropolitan area networks, putting networks into perspective, Looking at networks in the lab, introduction to Wireshark Network Topologies and the OSI model, Using Wireshark to capture packet data, The importance of inserting the packet sniffer at an appropriate place on the network Interactive Lecture and Mindmaps covered in the lab session

The reading is supplied for week 1, but you need to purchase the "Practical Packet Analysis" book and the first few chapters will help you understand the concept of packet sniffing Recommended reading on Oasis

Working with Wireshark

Wireshark and addressing

Network Topologies

"Practical Packet Analysis" chapters and reading on Oasis

Mindmap exercise

Communication

Lecture slides provided after the lecture, reading online. Tutors received Mindmap PowerPoint by email

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File headers / password security Feedback on work to date Msconfig tracert Case Study

Data Transformation and Error Correction Protocols and Routing

How is data actually transmitted, how errors may occur and how these are resolved How data arrives at the correct destination, using hubs, routers and switches and addressing. looking at spoofing and legitimate use. Talking stick hidden Introduction to the Case Study Looking at the marking scheme, the importance of writing an understandable document, understanding the nature of the business, why innovation is important A look at the features of what is the most well known protocol and how it does not fit the OSI model An introduction to types of business and how their aims and goals might be different from each other How might a business justify spending money, A look at one approach.

Reader 4b on Oasis

Using Wireshark

Case Study

Getting background information for the case study

Following a TCP stream

Social Networking and business

8 9

TCP/IP What is Business Cost Benefit Analysis

Recommended reading on slides Porters Model in practice

Looking at the cost of free software Skill Audit

10

Reading Needed

11

Optimising a Windows machine

Looking at the reasons why machines appear to "slow down"

Recommended reading on slides Marking Scheme needed for CV and Skills Audit

11

CD of utilitiues for keeping machine safe and fast Network risks and security Writing a Disaster Recovery plan Feedback and Videos
Making Predictions

12

Careers and CV workshop

Peer feedback based session requiring you to bring in an anonymised CV.

Recommended reading on slides Marking Scheme needed for CV and Skills Audit

13 14

Keeping the Machine Safe Network Management Professionalism Futurology Social Networking and the Digital Library view Virtual Machines Support and Feedback Session

How to keep your machine running quickly and safely. lab will use tools such asMSconfig Managing Networks and Disaster Recovery Planning Looking at the role of professional bodies and the importance of a reflective approach Prediction and its risks Different aspects of the Internet are investigated, Looking at virtualisation and Cloud computing concepts This is for individual support and help with completing work

Recommended reading on slides

15 16 17

MUDs and Emulators

18 Support and Feedback Session 19

Recommended reading on slides

12

Learning platforms/ Second Life Doing the Maths

App Vs Traditional Software

20

IT and Education Doing the Maths Wireless, Bluetooth, RFID Smart homes Feedback on final assignments

How technology and networks are transforming the educational process

21 22 23 24

Demo and Videos

How do wireless communication systems change how we work and play? How we can use technology in our homes Feedback on the assignment, review of the module, arrangements for references.

Maths Test this week

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Useful Information
The School has a student website https://myunihub.mdx.ac.uk dedicated to enrolled Engineering and Information Sciences students, which provides information to support you on your programme of study, including information on the Schools Academic staff and:

EIS Student Office opening hours Module Review Forms Exam Script Viewing Form Learning Resources: Computing Science Programme Handbooks

And other useful information such as Library Catalogue MyUniHub Lecturers' contact details can also be found on MyUniHub, the university's online learning environment. This can be accessed from the following url: https://myunihub.mdx.ac.uk Within each module you can find 'module information' which displays contact details for the lecturer and other information about the module. Attendance Requirements You should attend all scheduled classes. If you do not do so, you may not be able to demonstrate that you have achieved the Learning Outcomes for the module, and you are at risk of being graded X in the module. The definition of the X grade is: Fail incomplete without good reason: may not be reassessed. As a general guide, you need to attend at least 75% of scheduled classes oin order to be able to demonstrate achievement of all Learning Outcomes. On some modules, there may be more specific attendance requirements. The Module Leader should insert details of any specific attendance requirements for this module. Academic Dishonesty Taking unfair advantage in assessment is considered a serious offence by the university, which will take action against any student who contravenes the regulation through negligence, foolishness or deliberate intent. Academic dishonesty is a corrosive force in the academic life of the university; it jeopardises the quality of education and devalues the degrees and awards of the University. The full regulations on academic dishonesty are given in the University Regulations, Section F Infringement of assessment regulations - academic misconduct. Plagiarism Plagiarism is one specific form of cheating. The University Regulation Section F clearly sets out the Universitys understanding of plagiarism and the regulations by which you as a student of the University are bound. The key University regulation is F2.3 which defines plagiarism as The presentation by the student as their own work of a body of material (written, visual or oral) which is wholly or partially the work of another, either in concept or expression, or which is a direct copy. Work presented for assessment must be the candidates own, or the work of a project group as requested by the tutor. Plagiarism is the representation of another persons published or unpublished work as the candidates own by unacknowledged quotation. It is not an offence if the material is
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acknowledged by the candidate as the work of another through the accurate use of quotation marks and the provision of detailed references and a full bibliography, although the Assessment Board will not expect work to rely heavily on direct quotations. In addition, the University Regulations set out the process for investigating allegations of plagiarism and describes the penalties. If you are found guilty, the repercussions are very serious indeed. You should take steps, therefore, to understand what plagiarism is, how it can be identified and how you can avoid committing it; perhaps most importantly, you should reflect and come to understand why it is to your enormous advantage never to plagiarise because it is in effect cheating yourself and your fellow students). Full details on the Infringement of assessment regulations - Academic misconduct, can be found in the University Regulations - Section F. Appeals The full regulations on appeals are given in the University Regulations. Section G - Appeal regulations and procedures Examples of all Typical/Previous Examination Papers Please go to the University student portal website https://myunihub.mdx.ac.uk for copies of previous examination papers in all subject areas across the University.

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