OPINION SURVEY Dear sir/madam We are the student of A.S.P.S.

M (Advertising, Sales Promotion and Sales Management) from A.B.M. COLLEGE, RANCHI UNIVERSITY. We are doing a project on SERVICE MARKETING as a part of our course curriculum. We request you to give your honest opinion regarding the service which you get from JUSCO. Your opinion helps us to complete our project. We assure you that your identity will not be disclosed. QUESTIONNER JUSCO is providing services on different grounds, so being a user of these services what is your opinion. Please rate on 1-5 scale. (1). completely satisfied (2). To great extent (3). Fairly satisfied (4). Little satisfied (5). Not at all satisfied

Water management: A B C D Are you satisfied with the quality of water? Are you satisfied with the pressure of water? Do you get sufficient quantity of water? Are you satisfied with the time taken in handling the complaint?

Wastewater service: A Are you satisfied with the cleaning of roads and areas? B Are you satisfied with the cleaning of drains? C Are you satisfied with the garbage removal? D Are you satisfied with the cleaning of dustbin? E Are you satisfied with the time taken in handling the complaint? F Are you satisfied with the removal of water logging At different places?

Power service: A B C D Are you satisfied with the voltage of power supply? Are you satisfied with the frequency of meter reading? Are you satisfied with the correctness of meter reading? Are you satisfied with the time taken in handling the Complaints? E Are you satisfied with the quality of repairs done?

 Public health: A Do you get adequate information regarding the need of

Vaccination? B Are you satisfied with the education provided regarding health measures? C Are you satisfied with the measures taken in the controlling Mosquito?

Horticulture service: AAre you satisfied with the access to greenly in park? BAre you satisfied with the maintenance of greenly in park? CAre you satisfied with the time taken in handling the complaints? D Will you like to purchase plants from nursery of Jublie Park? E Do you get plants of your choice in nursery of jubilee park?

Integrated customer care: A Are you satisfied with the maintenance of houses? B Are you satisfied with the time taken in handling the complaint? C Are you satisfied with the maintenance of houses in terms of quality? D Are you satisfied with the civil maintenance work(like in every 3-4years white washing and painting of doors) E Are you satisfied with the civil maintenance work(related to Repair)Done?