Suzanne M.

Attwood, PMP, SCM, MBA

8 Casino Road Marblehead, MA 01945 781-254-1663 attwood.suzanne@gmail.com

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Project Manager l Scrum Master

SUMMARY PROFILE Project manager experienced at leading cross-functional new product and IT development teams. Work collaboratively with business stakeholders and technical experts to deliver projects on time and budget. Managed multiple software development teams through full project lifecycle for start-up and fast growing companies. Skilled coach and mentor recognized for improving team productivity. Certified PMP and SCM CORE COMPETENCIES Project Management Team Leadership Communication Process Improvement PROFESSIONAL EXPERIENCE S. Attwood Project Management Marblehead, MA Project Manager 2009-present Requirements Analysis Facilitation Coaching/Mentoring Change Management Relationship Management Stakeholder Management Resource Negotiation Conflict Resolution

The School for Field Studies: Developed project plan for website re-design project. Coached team to clarify roles and improve processes. Held daily scrum stand-up meetings and mentored junior team members on clear communications and providing status updates. Igloo Rental Property: Manage operations with seven employees completing 26 turnovers a year. Seeking Professionals Work Group, Co-Founder: Facilitate weekly sessions which allow members to explore sustainable work that aligns with their values, uses their strengths, and engages their passions. HCPro, Inc., Marblehead, MA Project Manager 2007-2009

Managed up to four cross-functional new product development teams simultaneously in the design, development, testing, and implementation phases of front-end website development projects. Project managed multiple web design projects simultaneously. Led first project in agile environment through full software development project lifecycle. Met critical milestones on time and budget. Earned 2008 HCPro Team and IT Extra Byte of Excellence Awards for extraordinary effort, leadership and collaboration in developing Version 2.0 of corporate e-commerce website. Facilitated joint Marketing and Conference Brochure Production Design process improvement team, improving cycle time by 20%, while significantly decreasing intra-team conflict. S. Attwood Project Management Marblehead, MA Project Manager 2001-2007

UU World: Consulted to Executive Editor. Coached Senior Manager on time management, meeting management, staff communication, and organizational skills prior to assuming added responsibilities. New Communities: Consulted to President. Developed a communications strategy and plan to reduce meeting time and improve productivity as Senior Management responsibilities changed. MillHouse McCabe: Project Manager for the development and production cycles of printed campaign collateral for rollout of national sales campaign for Dunkin Donuts, covering 3,100 US locations. NaviPath, Inc. (CMGi), Andover, MA Project Manager 1999-2001 Led cross-functional new product development team in the design, development, and rollout of initial internet service, and developed multi-year product roadmap for additional feature releases for this start-up. Spearheaded integration of AT&T's network as overlay on NaviPath network, increasing coverage of US households by 39%. Managed ongoing vendor relationship with AT&T. Implemented internet service for first major GeoDial customer within 3 months, increasing company revenues 25%. Collaborated with Engineering and Operations to document network architecture, operating procedures, and customer service level agreements prior to full service rollout.

Fidelity Investments, Systems Company, Boston, MA

Project Manager

1996-1999

Prepared business analyses and managed cross-functional project teams for Telecommunications Co. Led the design and implementation planning phases of an 80 branch office data network upgrade. Established a company-wide program for secure and supportable remote computing. Created standard platforms and installation/support processes, improving employee satisfaction while decreasing costs. MCI COMMUNICATIONS COMPANY MCI, New England Operations, Boston, MA Provisioning Manager 1984-1992 1988-1992

Spearheaded standardization of circuit installation process, increasing order processing productivity 20% while realizing a 40% drop in expedites. Established joint MCI-New England Telephone Quality Improvement Team, enhancing on-time circuit installation performance from 80% to 95%. INTERNATIONAL EXPERIENCE MCI, Canadian Voice Service, Washington, DC Program Manager 1984-1988

Managed MCIs Canadian Operations and vendor relationship with Telecom Canada. Incorporated a competitors border facility and service into MCI Operations one month ahead of schedule, prior to the actual merger, increasing MCIs Canadian quarterly revenue by $1 million. The World Bank, Washington, DC Business Analyst 1975-1978

Coordinated implementation of multi-functional management information system to track amount of urban lending across World Bank Departments and its impact on urban poor populations. Performed on-site urban sector review of water supply and housing projects in multiple Turkish cities. Performed on-site review of low-income water supply and housing project in Jakarta, Indonesia. The Peace Corps, Senegal, West Africa Volunteer 1971-1972

As a Volunteer living in a rural village, cut three months off a nine month village pharmacy project implementation by obtaining the Senior Regional Administrators support at kick-off meeting. 80% of pharmacies were operating after five years. The Senegalese Government used this selfsustaining program as a model in other regions. RECENT VOLUNTEER EXPERIENCE Project Manager for major fundraising event for Unitarian Church of Marblehead, recruiting and organizing team of 40+ volunteers. Documented roles and responsibilities and lessons learned. Managed $200K+ budget as Treasurer and Board Member of Unitarian Church of Marblehead.

EDUCATION Wharton School, University of Pennsylvania, Philadelphia, PA Colorado College, Colorado Springs, CO Institute of International Education of Students, Paris, France Experiment in International Living, Lorient, France M.B.A. Management 1980 B.A. French 1970 Junior Year Abroad Program Summer Abroad Program

PERSONAL INTERESTS Travel, cross-country and downhill skiing, sailing, tennis, kayaking, and single scull rowing

Suzanne M. Attwood

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