No. 1. 2. 3. 4.

January 2009 Type of Complaints Unsolicited/ Unsubscribed SMS Services Termination Failed Scam Promotional SMS Total

No. of Complaints 21 15 14 11 61

1. Number of Complaints Received by SKMM

No. 1. 2. 3. 4. 5.

Feb ruary 2009 Type of Complaints Unsolicited/ Unsubscribed SMS Services Termination Failed Scam Promotional SMS Others Total

No. of Complaints 36 5 8 16 1 66

2. Number of Complaints Received by Celcos 2007 Celcom DiGi Maxis Jan 763 168 197 Feb 952 261 187

2. Number of Complaints according to CP Jan uary 2009 No. 1. 2. 3. 4. 5. Content Provider Mikro Kiosk Sdn Bhd Ionnex Sdn Bhd Move Success Sdn Bhd M3 technologies (Asia) Berhad Didadee Sdn Bhd No. of Complaints 21 2 1 1 1

6. 7.

Mexcomm Sdn Bhd Radius-ED Sdn Bhd Fe bruary 2009

1 1

No. 1. 2. 3.

Content Provider Mikro Kiosk Sdn Bhd Trylah Sdn Bhd MNC Consulting Sdn Bhd

No. of Complaints 33 5 2

4. 5. 6. 7. 8. 9.

M-Village Solution Sdn Bhd

Commzgate Sdn Bhd

Ionnex Sdn Bhd

Matrix Tech Management Sdn Bhd Mexcomm Sdn Bhd Mobile Touchetek Sdn Bhd

1 1 3 1 2 1

CUSTOMER COMPLAINT REPORT FOR JAN 2009

Number of complaints received by PCS providers according to type of cases.

TYPES OF CASES LOGGED Request for CPs Customer Service Number Enquire how to Terminate Subscription Enquiry on Service

MAXIS 0 0 0

DIGI 19 60 53

CELCOM 0 0 0

Refund due to Recycled Numbers Unable to Contact CP Unjustified Complaint

2 0 191

0 0 0

0 0 0

Cancel Subscription/ Customer never Subscribed ECPA Services not Available Disputed Transactions cannot be Validated by CPs System Logs Refund by Telco SMS Received but not

0 0 0 0 0

16 0 0 0 0

690 0 0 0 0

recorded in ECPA Charge but unable to Access Content Other Complaints Billing Dispute Cancellation and Billing Dispute 0 4 0 0 0 0 1 10 0 37 0 0

Cancellation and Goodwill Waiver Spamming Transfer of Shortcode Total

0 0 0 197

9 0 0 168

36 0 0 763

CUSTOMER COMPLAINT REPORT FOR FEB 2009

Number of complaints received by PCS providers according to type of cases.

TYPES OF CASES LOGGED

MAXIS

DIGI

CELCOM

Request for CPs Customer Service Number Enquire how to Terminate Subscription Enquiry on Service Refund due to Recycled Numbers

0 0 0 2

16 141 59 0

0 0 0 0

Unable to Contact CP Unjustified Complaint Cancel Subscription/ Customer never Subscribed ECPA Services not Available Disputed Transactions cannot be Validated by CPs System

0 185 0 0 0

0 0 4 0 1

0 0 900 0 0

Logs Refund by Telco SMS Received but not recorded in ECPA Charge but unable to Access Content Other Complaints 0 0 0 0 0 0 0 2 0 0 0 27

Billing Dispute Cancellation and Billing Dispute Cancellation and Goodwill Waiver Spamming Transfer of Shortcode

0 0 0 0 0

23 0 15 0 0

0 0

25 0 0

Total

187

261

952