Maria Vakola, Ph.D.

Address: Athens University of Economics and Business Derigni 12, 104 34, Athens, Greece Tel: +30- 210 82 03 417, 6974 850 123 -mail: mvakola@aueb.gr

EDUCATION
ct.1996 ct. 1999 UNIVERSITY OF SALFORD,UK Department: School of Business and Informatics Ph.D. in Business Administration Title: Business Process Re-engineering and Organisational Change: Evaluation of implementation strategies funded by the European Union and private sector UNIVERSITY OF MANCHESTER INSTITUTE OF SCIENCE AND TECHNOLOGY (UMIST),UK Department: Manchester School of Management

Sep.1995 Oct. 1996

M.Sc. in Organisational Psychology

Sep. 1991 Sep. 1995 NATIONAL UNIVERSITY OF ATHENS Department: Psychology BSc (Hons) in Psychology, Grade: (2.1)

ACADEMIC EXPERIENCE
October 2007July 2001 2007 Sep 2004Assistant Professor in HRM and OB Athens University of Economics and Business Department of Marketing and Business Communications Lecturer Athens University of Economics and Business Department of Marketing and Business Communications Visiting Lecturer Hellenic Open University Department of Business Administration Lecturer University of Salford, UK School of Business and Informatics Visiting Lecturer University of Westminster, UK

Sep. 1998 Jul. 2001

Jan.2001-Jun.2001

PUBLICATIONS
1. Nikolaou, I., Vakola, M & Bouradas, D (2008) Who speaks up at work? Dispositional influences on employees voice behaviour, Personnel Review 37(6), 666-679 2. Oreg, S., Bayazit, M., Vakola, M., Arciniega, L., Armenakis, A., Barkauskiene, R., et al. (2008). Dispositional Resistance to Change: Measurement Equivalence and the Link to Personal Values Across 17 Nations. Journal of Applied Psychology, 93(4), 935-944. 3. Nikolaou, I., Gouras, A., Vakola, M., & Bourantas, D. (2007). Selecting Change Agents: Exploring Traits and Skills in a Simulated Environment. Journal of Change Management, 7(3/4), 291-313. 4. Nikolaou, I., Tomprou, M., & Vakola, M. (2007). Individuals' inducements and the role of personality: implications for psychological contracts. Journal of Managerial Psychology, 22(7), 649-663. 5. Panayotopoulou, L., Vakola, M., & Galanaki, E. (2007). E-HR adoption and the role of HRM: evidence from Greece. Personnel Review, 36(1/2), 277-294. 6. Vakola, M., Soderquist, K. E., & Prastacos, G. P. (2007). Competency management in support of organisational change. International Journal of Manpower, 28(3/4), 260-275. 7. Reed, J., & Vakola, M. (2006). What role can a training needs analysis play in organisational change? Journal of Organizational Change Management, 19(3), 393-407. 8. Tassabehji, R., & Vakola, M. (2005). BUSINESS EMAIL: THE KILLER IMPACT. Communications of the ACM, 48(11), 64-70. 9. Vakola, M., & Bouradas, D. (2005). Antecedents and consequences of organisational silence: an empirical investigation. Employee Relations, 27(5), 441-458. 10. Vakola, M., & Nikolaou, L. (2005). Attitudes towards organizational change: What is the role of employees' stress and commitment? Employee Relations, 27(2), 160-174. 11. Vakola, M., Tsaousis, L., & Nikolaou, L. (2004). The role of emotional intelligence and personality variables on attitudes toward organisational change. Journal of Managerial Psychology, 19(2), 88-110. 12. Vakola.,M & Wilson,I. (2004). The challenge of virtual organisation: critical success factors in dealing with constant change. Team Performance Management, 10(5/6), 112-120.
13. Vakola, M. & Wilson, I.E. (2003), "Open Road: Proposing a Migration Path to the Digital Construction Virtual Enterprise", Les Cahiers du Management Technologique, vol. 13, no 1, pp. 67-77 14. Kenyon J., and Vakola M., (2003): Customer Relationship Management: A Viable Strategy for the Retail Industry International Journal of Organization Theory and Behavior, Vol 6 (3), 329-353 15. Kenyon J., and Vakola M., (2001): Evolving the customer relationship management paradigm in the retail industry International Journal of Customer Relationship Management, Vol 3 (4), 313-332

16. Vakola, M. (2000). Exploring the relationship between the use of evaluation in business process re-engineering and organisational learning and innovation. Journal of Management Development, 19(10), 812. 2

17. Vakola M. and Rezgui Y., (2000): The role of evaluation in business process reengineering Knowledge and Process Management: The Journal of Corporate Transformation, Vol 7(4), 207-216 18. Vakola M. and Rezgui Y., (2000): Organisational Learning and Innovation in the Construction Industry, Learning Organisation: An International perspective, Vol 7 (4), 174-183 19. Vakola M., and Rezgui Y.,(2000): Critique of existing business process reengineering methodologies: The development and implementation of a new methodology, Business Process Management Journal, Vol 6 Number 3, 238-250 20. Vakola M., Rezgui Y. and Wood-Harper T., (2000): 'The CONDOR business process re-engineering methodology' Managerial Auditing Journal, Vol.15 Number 1/2, 4246

BOOK CHAPTERS
1. Pilavaki, A. & Vakola, M.,(2007) Sexual Harassment at the workplace in Vakola, M., &Apospori, H., (Eds) Women in Management Sideris Publications, Athens 2. Vakola, M (2007) The role of women in change management in Vakola, M., &Apospori, H., (Eds) Women in Management Sideris Publications, Athens 3. Nikolaou, I., Vakola, M & Robertson I., (2006) 360 Degree Feedback and Leadership Development in Burke, R. & Cooper, G. (Eds) Inspiring Leaders Routledge 4. Vakola M., and Nikolaou Y.,(2002): Organisational readiness for change: the role of strategy, culture and human resource management in the book The changing patterns of Human Resource Management edited by Farhad Analoui, Ashgate. 270-283

BOOKS
Vakola M., and Apospori H., (2007): Women in Management. Edited Book, Sideris Publications, Athens Vakola, Maria (2005): Managing Change. Sideris Publications: Athens

INVITED PUBLICATIONS
1. Prastacos, P, Soderquist, K & Vakola, M (2005): A strategic forward looking approach to competency modelling Business Leadership Review, Vol 2 Issue 2

CONFERENCES
1. Vakola, M. (2008) Macro, Meso and micro readiness to organizational change, Institute of Work Psychology International Conference, Sheffield, UK 2. Vakola, M. & Nikolaou, I. (2008), Selecting Change Leaders, 12th International Conference in Organization Studies, New Delhi, India 3. Oreg Sh. & Vakola M. (2007) Employees reactions to organizational change: A review of empirical findings, Academy of Management Conference, Philadelphia, USA 4. Papalexadnris, A., Vakola, M & Prastacos G (2007) Workplace Olympics: Inspiring great performance through fundamental values in use, Academy of Management Conference, Philadelphia, USA 5. Oreg, Sh., Bayazit, M.,Armenakis, Ac.,Barkauskiene, R, Bozionelos, N.,GonzalesFernandez, L., Feric I., Fujimoto, Y., Han, J., Hetland, H., Hrebickova, M., Mitsuhashi, H., Mlacic, B., Ohly, S., Saksvik P., Srinivas, E., Vakola M. & Van Dam.

(2007). Dispositional resistance to change across culture, Academy of Management Conference, Philadelphia, USA 6. Vakola, M. & Nikolaou, I. (2006). Exploring Individual Readiness to Organizational Change. Academy of Management Conference, Atlanta, USA 7. Vakola, M. (2006). Multilevel readiness to change. International Association of Applied Psychology, International Conference, Athens, Greece 8. Vakola, M., Nikolaou, I. & Bourantas, D. (2006). Who Remains Silent at Work? The Role of Personality Characteristics in Organizational Silence. Academy of Management Conference, Atlanta 9. Vakola, M (2005). Toward a predictive model of individual readiness to organizational change, Academy of Management Conference, Honolulu, USA 10. Tsaousis, I and Vakola, M., (2005). Emotional Intelligence and Locus of Control: Exploring their relationship with sales performance, International Conference of the European Association of Work and Organizational Psychology, Turkey 11. Vakola, M., Nikolaou, I. & Bouradas, D., (2004). Maximizing individual and organizational outcomes following a merger, Academy of Management Conference, New Orleans, USA 12. Vakola, M., Soderquist, E. Papalexandri, N. Prastacos, Petrakoglou, D. (2004). COMPETE: The development of an integrated, forward-looking approach to competency management for the banking sector International HR Conference, Slovenia 13. Panayiotopoulou, L., Vakola, M. & Galanaki, E., (2004). E-HR adoption and its impact on the role of HRM, HRM in the knowledge economy International HR Conference, Slovenia 14. Vakola, M., Tsaousis, I., & Nikolaou, I. (2003). The role of emotional intelligence on employees attitudes towards organisational change. 9th Panhellenic Conference of Psychological Research, Rhodes, Greece 15. Panayiotopoulou, L., Vakola, M. & Galanaki, E., (2004). E-HR adoption and its impact on the role of HRM, HRM in the knowledge economy International HR conference, Slovenia 16. Vakola, M. and Wilson, I (2002): The Challenge of Virtual Organisation: Critical Success Factors in Dealing with Constant Change, presented at the International Conference, eSM@RT 2002-Towards a European Knowledge Economy, Manchester 17. Vakola, M and Rezgui Y (2000) : Critique of existing business process re-engineering methodologies presented to the 5th international conference on BPR and TQM organised by the National University of Singapore, 18. Murray, P and Vakola, M: Achieving innovation through organisational learning frameworks presented to the 5th international conference on BPR and TQM organised by the National University of Singapore, April 2000 19. Vakola M., Rezgui Y., Evaluation of the implementation of a business process reengineering strategy devised by quantitative and qualitative findings in three European construction companies presented at the international conference of organisational psychology, Helsinki, May 1999 20. Vakola M., Burnout, coping strategies and job outcomes among Greek doctors presented at the international conference of organisational psychology, Helsinki, May 1999 21. Vakola M., Rezgui Y. and Wood-Harper Trevor, ' Business Process Re-engineering and Construction Industry: The Condor approach' presented at the 4th International Conference on ISO 9000 and TQM, Hong Kong Baptist University, Hong Kong, April 1999 22. Tassabehji R., Vakola M. and Varey R.,Using the Information Superhighway to Drive Economic Regeneration: A Case Study, the Business and Economics Society International, Rome, July, 1998

23. Rezgui Y, Cooper G, Vakola M and Tracey A, Advanced Document Management Solutions for the Construction Industry: The CONDOR approach, 5th ISPE International Conference in Concurrent Engineering, Tokyo, July 1998 24. Vakola M.,'Participatory-Compound Evaluation: A Case Study' presented at the Evaluation Centre of the Western Michigan University, USA, June 1998 25. Rezgui Y, Cooper G, Vakola M and Tracey A, Computer Support for Collaborative document Production and Management, CIB W78 Conference The Life-cycle of IT Innovations in Construction-Technology Transfer From Research Practice, Stockholm, June, 1998.

EUROPEAN FUNDED REPORTS

1. Vakola M, Rezgui Y, Mitev N, Thompson J, D3100 Business Process Re-engineering Strategy, CONDOR ESPRIT 23105 Deliverable, June, 1998. 2. Wilson I and Vakola M, D4300 Business Recommendations, OSMOS Deliverable March 2001. 3. Wilson I., Harvey S and Vakola M, D4200 Evaluation of the field trials OSMOS Deliverable March 2001 4. Wilson I.,Rezgui, Y and Vakola M, Human and organisational aspects for ICT in construction, ICCI Clustering Project, 2002 5. Coyne, I., Gentile, D., Born, M., Vakola., : Productive and Counter-productive work behaviours across cultures, EPSRC project, 2008

INTERNATIONAL ACTIVITIES
1. Member of the editorial board of the journal of change management 2. Assessment of a PhD thesis/external examiner Leadership approaches among appointed public sector leaders, Bradford Business School, arch, 2000 The role of emotions in decision making National University of Athens, March, 2008 3. By distance supervisor (Postgraduate Dissertations) University of Leicester, MSc in Human Resources Management, 2001-2004 4. Invited speaker on change management Bradford Business School, January-March 2000 5. Participation in the scientific committee eSM@RT 2002-Towards a European Knowledge Economy, conference, Manchester, November, 2002 6. Reviewer

WORK EXPERIENCE
Sept. 1997-Dec.1998 Company: Kvaerner Construction Title: Consultant (part time) Job Description: Business Process Re-engineering project implementation

EXECUTIVE TRAINING
I designed and offered the following executive training courses: UNIVERSITY OF SALFORD- SCHOOL OF BUSINESS AND INFORMATICS, Business Process Reengineering and Change Management, 80 hours, Manchester,19992000. AMERICAN UNIVERSITY OF PRAGUE, International Human Resource Management, Prague, 1999 Institute for Professional Development, Program Evaluation, Athens, 1999 VODAFONE, Motivation and Communication, thens, 2002 VODAFONE, Change Management, thens, 2004-2007

APIVITA Pharmaceutical, Business Communication thens, 2002 Association of Hellenic Railways, Change management, Athens 2003-2004 AB Vassilopoulos, Retail Store Change Management Athens, 2005-2009 Intracom, Change Management Athens, 2005 EUROPEAN PROJECTS
1. GEMISIS 2000- Implementation of technology programmes in education, health and business- Participation in the evaluation of the project-Duration:2 months 2. CONDOR ESPRIT Project-Business Process Re-engineering and organisational changeParticipation in the study of the human factor in the technological change-Duration: 24 months 3. OSMOS- Open System for Inter-enterprise Information Management in Dynamic Virtual Environments-European Project-Study of virtual teams communication and co-operationParticipation in the project proposal and responsible for two workpackages-Duration: 36 months 4. E-COGNOS- European project-Study of knowledge management Participation in the project proposal and responsible for one workpackage, Duration: 18 months 5. ICCI Clustering Project- Best practices in change management and implementation of technology programmes-Participation in the project proposal and responsible for one workpackage, Duration: 18 months 6. EPSRC-C-Sand- Knowledge and information management (in co-operation with London School of Economics), Duration: 12 months

OTHER PROJECTS AND ROLES

2002 and 2009 NATIONAL COUNCIL OF SELECTION (ASEP), Selection of employees for public administration posts

2008 EUROPEAN COMMISSION, Evaluation of European funded projects related to HRM issues 2003 INFOTE, Assessment of emotional intelligence and creation of individual profiles for the sales and marketing department. 2002-2004 Emporiki Bank, Competencies Management and Change Management

PROFESSIONAL MEMBERSHIPS:

Member of the American Academy of Management Member of the British Psychological Society (BPS) / Occupational Psychology Section /British Psychological Societys Certificate of Competence in Occupational Testing (Level A) Member of the European Association of Work and Organisational Psychology (EAWOP)

AWARDS:
Teaching excellence awards International MBA executive programme 2001-2002 International MBA full time programme 2005-2006