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English Business Correspondence for

Business Administration
Semester II 2011/2012
3 credits

Class C Fri 15.30-18.00 Class E Wed 18.00-20.30 Class H Thu 15.15-17.45


Instructor: DIAN INAYATI

E-Mail: deeanin@gmail.com Phone: +62 821 4008 1032

Overview
This course is designed to provide students with some basic knowledge regarding English business correspondence and other components that are essential in business correspondence. Students are also introduced to several styles and types of business letters, some of which are letters of enquiry, offer, order, complaint, and business e-mail.

Aims
By the end of the semester, students are expected to be able to mention parts and styles of business letters and identify good and poor English business letters. Eventually, they are expected to be able to write various types of English business letters.

Materials
The course materials are organized sequentially ranging from parts of business letters to types of business letters. They specifically cover topics on punctuation and language style in business letters, parts and styles of business letters, enquiries and replies to enquiries, orders and execution of orders, complaints and replies to complaints, and business e-mails.

Classroom Activities
The classroom activities will be conducted in the form of lectures, discussions, and individual and/or group writing activities.

Assessment
Students performance is assessed based on the following items:

- Assignment & Quiz - Mid term test


- Final test

40% 30% 30%

References
Ashley, A., 2008, Oxford correspondence workbook, Oxford: Oxford University Press Ashley, A., 2008, The Oxford handbook of commercial correspondence, Oxford: Oxford University Press

Greenland, J., 2001, Business letters that work, Oxford: How to books Ltd Lougheed, L., 2003, Business correspondence: a guide to everyday writing intermediate (2nd ed.), New York: Pearson Education Inc Talbot, F., 2009, How to write effective business English, London: Kogan Page Ltd Taylor, S., 2009, E-mail etiquette, Singapore: Marshall Cavendish International (Asia) Private Ltd Wienbroer, D., Hughes, E., and J. Silverman, 2005, Rules of thumb for business writers (2nd ed.), New York: The McGraw Hill Publishing Co http://esl.about.com/od/businessenglishlessons/ http://onlineenglish4u.com/englishmatters/ http://www.eslpod.com/eslpod_blog/category/business/ http://www.better-english.com/exerciselist.html

Meeting Schedule

MEETING

TOPIC & SUB-TOPICS

ACTIVITY

1 Introduction

Teacher explains the outline of the course for the whole semester Students introduce themselves to the class Students take a Business Letter pre-test

Intro to Business Correspondence 2 Punctuation Language style

Students identify what a business letter is Students mention types of business letters Students identify important aspects in writing business letters Students identify types of punctuations and the use of each of which in a business letter Students identify the language style used in business letters Students practice using the types of punctuations and language style

3 Parts of a Business Letter

Students identify parts of a business letter and how to use each of which in the letter Students practice writing the letter parts in a business letter provided

4 Layout and Style of a Business Letter

Students identify layouts of business letters Students identify styles of business letters Students practice writing a business letter with particular layout and style

5 Letter of Enquiry Reply to an Enquiry Letter 6

Students explain what a letter of enquiry is Students identify types and parts of enquiry letters Students mention some common expressions used in an enquiry letter Students (in groups) write an enquiry letter Students discuss the results of their enquiry letters Students explain what a reply to an enquiry letter is Students identify types and parts of replies to enquiry letters Students mention some common expressions used in a reply to an enquiry letter Students (in groups) write a reply to an enquiry letter

7 Review and Quiz 1

Students discuss the results of their replies to enquiry letters Students take a quiz

MID TERM TEST

Students discuss the results of the midterm tests Students explain what a letter of order is Students identify types and parts of an order letter

Letter of Order (1)

10 Letter of Order (2)

Students identify some common expressions used in an order letter Students (in groups) write an order letter

11 Reply to an Order Letter

Students discuss the results of their replies to order letters Students explain what a reply to an order letter is Students identify types and parts of a reply to an order letter Students mention some common expressions used in a reply to an order letter Students (in groups) write a reply to an order letter Students discuss the results of their dispatch letters Students explain what a letter of complaint is Students identify types and parts of a complaint letter Students mention some common expressions used in a complaint letter Students (in groups) write a complaint letter

Letter of Complaint

12

13 Replies to a Complaint Letter

Students discuss the results of their complaint letters Students explain what a reply to a complaint letter is Students identify types and parts of a reply to a complaint letter Students mention some common expressions used in a reply to a complaint letter Students (in groups) write a reply to a complaint letter

14 Quiz 2

Students discuss the results of their replies to complaint letters Students take a quiz

Students discuss the results of the quiz Students explain what a business e-mail is Students identify parts of a business email Students mention some common expressions used in a business e-mail Students practice writing a business email Students review the types of business letters previously discussed

Business E-Mail 15 and Lesson Review

16

FINAL TEST