Birla Institute of Technology & Science, Pilani Work-Integrated Learning Programmes Division Second Semester 2011-2012 Course Handout

Course No. : BITS ZC471

Course Title : Management Information Systems Instructor : Leela Rani

Course Description Introduction to Information Systems; Concepts of management, concepts of information, systems concepts; Information Systems and Organizations; Securing the Enterprise and Business Continuity; decision making process; planning, designing, developing and implementing information systems; future developments and their organizational and social implications; decision support system and expert systems; alignment of IT to business strategy; Impact of IT on enterprises, users, and environment. Scope and Objectives This course demonstrates how information technologies can give business a strategic advantage. This course aims at diffusing the basic concepts related to system analysis and design to help students conceptualize the need and development an effective management information systems capable to support business decisions. To understand basic operational, tactical and strategic applications of IT in modern organizations. To learn and appreciate the importance of information systems in business for competitive situations. Prescribed Text Book
T1.

Turban, Efraim & Volonino, L. Information Technology for Management: Transforming Organizations in the Digital Economy, Wiley Student Edition, 7th Edition, 2009.

Reference Books
R1. R2. R3.

OBrien, James A., Management Information Systems, TMH, 5th Edition, 2002. Laudon and Laudon, Management Information Systems, Pearson Education, 9th Ed., 2004. Effy OZ, Management Information Systems, Thomson India Education, 5th Ed., 2007.

BITS ZC471
Plan of Self Study Week Topic(s) to No. Covered 1

Course Handout
be Learning Objectives

Second Semester 2011-2012

Page 2
Chapter Reference T1: Ch.1

IT Supports Organizational Performance in Turbulant Business Environments Information Technologies: Concepts, Types, and IT Support

3-4

Networks and Collaboration as Business Solutions Securing Enterprise Business Continuity the and

E-Business and ECommerce

Mobile Commerce

Transaction Processing, Functional Applications Integration Review Session

and

Describing characteristics of digital economy and digital enterprises; defining information systems, computer based Information System and information technology; Relationships between performance, environmental pressures, organizational responses, and information technology; describing adaptive enterprises; functions and impacts of social computing and social networking; Importance of learning about information technology. Basics and Types of Information Systems; Transaction Processing Vs. Functional Information Systems; Major enterprise internal support systems and relate them to managerial functions; Support IT provides to business processes and supply chain; Information Infrastructure and Architecture; Web Based Information Systems; Emerging information technologies, innovative and futuristic IT systems and applications. Describe Networks, network standards, and compatibility issues; Impacts of collaboration on business performance; Fixed, wireless, and mobile network infrastructures; Fundamental principles and capabilities of group work technologies. Various Issues Involved in Network Computing, messaging and collaboration. Recognize the business and financial value of information security, IS vulnerabilities, threats, attack methods and cybercrime Symptoms, factors that contribute to risk exposure and methods to mitigate them; key methods of defending information systems, networks and wireless devices; internal control and fraud and related legislation; understanding business continuity and disaster recovery planning methods; role of IT in defending critical infrastructures. E-Commerce, Scope of E-Commerce, benefits, limitations and types; B2C, B2B, B2E and C2C E-Commerce Applications; What is E-Governance? Some of E-Commerce Support Services; importance and activities of online advertising; ethical and legal issues relating to e-commerce. Characteristics, attributes, and drivers of mobile computing and mobile commerce (M-Commerce); Applications of M-Commerce in Finance, Advertising, Marketing and Content Providing; Applications of M-Commerce within organizations (mobile enterprise, intra-business); B2B and supply chain applications (inter-organizational) of m-commerce; Consumer and personal applications of m-commerce; Location based commerce; major inhibitors and barriers of mobile computing and m-Commerce. Relate functional areas and business processes to the value chain model; Defining functional management information systems and list its characteristics; Understand Transaction Processing System; IT and web support to Production/OM, Logistics, Accounting, Finance, HRM; Integrating Functional Information Systems: Benefits and Issues.

T1: Ch.2

T1: Ch. 4

T1: Ch. 5

T1: Ch. 6

T1: Ch. 7

T1: Ch. 9

Syllabus for Mid-Semester Test (Closed Book): Topics in Week No. 1 to 9

BITS ZC471

Course Handout

Second Semester 2011-2012

Page 3

Plan of Self Study

Week No. 10 Topic(s) Covered to be Learning Objectives Understand the essentials of enterprise systems and computerized supply chain management, Major problems of implementing supply chains and some innovative solutions; Need for integrated software and how ERP (Enterprise Resource Planning) does it; Describe CRM and KM and their relationship to IT. Describe Inter-organizational activities, particularly order fulfillment; Define and classify inter-organizational information systems and global information systems; Identify major issues surrounding global information systems; Present demand-driven networks and RFID as supply chain facilitators; inter-organizational integration issues and solutions; understand Partner Relationship management and its relationship to collaborative commerce. Identify factors influencing adoption of business intelligence (BI) and business performance management (BPM); Key considerations for IT support of managerial decision making. Understand managerial decision making processes, decision process, and types of decisions; Describe decision support systems (DSSs), benefits, and structure; importance of real-time BI and decision support for various levels of information workers; automated decision support, its advantages, and areas of application. Importance of aligning the business strategy and how this alignment is achieved; challenges in IT-business alignment and how to address them; Critical strategic role of IT within organizations; how IT is providing value to businesses; IT strategic planning within organizations; major reasons for outsourcing; how to manage outsourcing and off-shoring opportunities. Understand the concept of the technology adoption lifecycle; the five stages of adoption lifecycle; Understand the impact of technology, task, individual, organizational, and environmental characteristics on the adoption of new technologies; typical causes for IT implementation failures; challenges associated with implementing IT projects; Understand concept of business process management (BPM) and how it can be used to enhance effectiveness in an organization; Steps in creating an effective BPM strategy; Role of change management in systems implementation. Recognize trends in IT that are affecting business processes, competition, and workers; Describe ways that IT can help conserve natural resources and protect the environment; Understand green business practices and data center designs; understand the complexity of the effects of technological progress on labor markets and individual employees; impact of IT on the quality of life and interpersonal relationships. Chapter Reference T1: Ch. 10

Enterprise Systems: Supply Chains, ERP, CRM, and KM Interorganizational, Large-Scale, and Global Information Systems Business Intelligence and Decision Support Systems

11-12

T1: Ch. 11

13

T1: Ch. 12

14

IT Strategy Planning

and

T1: Ch. 13

15

Managing IT Projects, Process Improvement, and organizational Change

T1: Ch. 14

16-17

Impact of IT on Enterprises, Users, and the Environment

T1: Ch. 15

18

Review Session

Syllabus for Comprehensive Exam (Open Book): All topics given in Plan of Self Study

BITS ZC471

Course Handout

Second Semester 2011-2012

Page 4

Evaluation Scheme: EC No. EC-1 Evaluation Component & Type of Examination Assignment/Quiz Duration ** Details to be announced on LMS Taxila website by Instructor 2 Hours 3 Hours Weightage 10% Day, Date, Session,Time ** Details to be announced on LMS Taxila website by Instructor Sunday, 12/02/2012 (AN)* 2 PM 4 PM Sunday, 08/04/2012 (AN)* 2 PM 5 PM

EC-2 EC-3

Mid-Semester Test (Closed Book)* Comprehensive Exam (Open Book)*

30% 60%

** Please check the details by January 2nd Week on LMS Taxila web site.
* Legend: AN: AfterNoon Session; FN: ForeNoon Session Closed Book Test: No reference material of any kind will be permitted inside the exam hall. Open Book Exam: Use of any printed / written reference material (books and notebooks) will be permitted inside the exam hall. Loose sheets of paper will not be permitted. Computers of any kind will not be allowed inside the exam hall. Use of calculators will be allowed in all exams. No exchange of any material will be allowed. Note: It shall be the responsibility of the individual student to be regular in maintaining the self study schedule as given in the course handout, attend the online/on demand lectures as per details that would be put up in the BITS LMS Taxila website www.taxila.bits-pilani.ac.in and take all the prescribed components of the evaluation such as Assignment (Course Page on LMS Taxila), Mid Semester Test and Comprehensive Examination according to the Evaluation Scheme given in the respective Course Handout. If the student is unable to appear for the Regular Test/Examination due to genuine exigencies, the student must refer to the procedure for applying for Make-up Test/Examination, which will be available through the Important Information link on the BITS WILP website on the date of the Regular Test/Examination. The Make-up Tests/Exams will be conducted only at selected exam centres on the dates to be announced later. Instructor-in-Charges