Mohammad Zaid

Quality and ISO/TS 16949

Quality products are products that meet customer needs and expectations but, as has already been said, quality does not happen by chance. A quality system is the means by which organizations produce products that meet customer need & expectations. Even If the system is not formalized, it is the combination of processes, resources and organization that will deliver quality products. All ISO/TS 16949 does is define a minimum set of requirements which if met will enable an organization to satisfy its customers. It is a kind of framework for achieving product quality. Should an organization have to change its practices to meet ISO/TS 16949, the resultant system should have a positive measurable impact on product quality. If there is no impact, either the organization was doing all the right things to start with and the documentation merely described what they were doing or the organization has not properly implemented the requirements. ISO/TS 16949 represents what the major vehicle manufacturers believe are the essential characteristics of an effective quality system. Leave any one out and the quality is believed to be at risk- maybe not immediately but eventually. The requirements of the automotive industry are more demanding than some other industry. Automotive products have to be safe, reliable, and maintainable, protect the occupants, and have minimal impact on the environment in their manufacture, use, and disposal. The automotive sector is a very competitive market and as a consequence costs have to be optimized. There is a little margin for excessive variation, as variation causes wastes and wastes costs money and time. Therefore several methods have evolved to reduce variation. Among them are SPC, FMEA, MSA, and many other techniques. The automotive industry believes that more their suppliers adopt such variation reduction techniques the more likely it will be that the resultant product will be brought to the market more quickly and its production process be more efficient. ISO/TS 16949 is not a set of requirements for producing documents (as many perceive ISO 9000 to be). It contains requirements that address the key characteristics of a quality system which if not met will put product quality (and consequently customer satisfaction) as risk.

Source: Automotive Quality Systems Handbook by David Hoyle Page 1 of 4

Mohammad Zaid
Provisions of ISO/TS 16949
As ISO/TS 16949 harmonises the quality system requirements of the automotive industry in the USA, Germany, France and Italy. It does not contain all automotive quality system requirements. All participating organizations have customer-specific requirements in addition, which may be issued separately or included in individual contracts for the supply of products and services. Unlike ISO 9000, which is a family of documents, ISO/TS 16949 is a single standard that references other standards and manuals. The three standards that form part of ISO/TS 16949 and are therefore requirements of the standard are:

ISO 8402: ISO 9001 ISO/IEC 17025

Quality management & quality assurance- Vocabulary Quality system Model for quality assurance in design, development, production, installation, and servicing. General requirements for the competence of testing and calibration laboratories.

Although the requirements of ISO 9001 section 4 are embodied in ISO/TS 16949, sections 1, 2, and 3 of ISO 9001 while excluded from the text of ISO/TS 16949 remain requirements. Therefore the scope, references, and definitions apply. Existing AIAG, ANFIA, FIEV, and VDA manuals are listed in bibliography to ISO/TS 16949 and form part of the requirements to the extent specified in specific clauses. For example, suppliers to Ford, Chrysler, and General Motors will be required to apply the APQP Manual, FMEA Manual, etc.

Scope of the standard

ISO/TS 16949 applies to the design, development, production, and, when relevant, installation, and servicing of automotive-related products. The standard primarily applies to suppliers and subcontractors sites that provide: Part or materials Service such as heat treating, painting, plating, or other finishes. Other customer-specified products.

Source: Automotive Quality Systems Handbook by David Hoyle Page 2 of 4

Mohammad Zaid
Certification to the standard will only be awarded to a site that has the capability to meet all the applicable requirements of ISO/TS 16949 for the product and services concerned. If some operations are carried at remote locations (e.g. design centres and corporate headquarters), such location cannot receive separate certification and must be included in the certification awarded to the parent site possessing production capability. It is stated in the standard that the standard can also be applied throughout the automotive supply chain. This implies that vehicle manufacturers should apply the requirements to their own operations, but obviously such application is voluntary. In due course, ISO/TS 16949 will become a condition of any contract to supply products and services to vehicle manufacturers. The supply chain includes vehicle distribution and dealers. However, it is not intended that ISO/TS 16949 be applied beyond the vehicle manufactures at this time.

Source: Automotive Quality Systems Handbook by David Hoyle Page 3 of 4

Mohammad Zaid
For Article on Quality visit my blog http://iso-qms.blogspot.com/
LINK TO PREVIOUS ARTICLES 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 10 useful tips for collaborative discussions with individual customers or prospects Integrated Management Systems QMS Implementation Road Map Barriers and Challenges to Success in Quality Management Good Requirements Specification - How to obtain it? Achieving Quality: Managing Error Comparison of Deming's Points to Traditional Western Management DMAIC: A five-step program Six Sigma style Top Quality Gurus Importance of Documenting a Quality Management System Understanding Correction, Corrective Action and Preventive Action Why Quality Is Still an Exclusive Concept and What Is the Remedy? 3 Ms. | 5 Whys. | 5 Ss. | 6 Ms. | 7 Wastes. | 8D. Elements of resistance to Quality Management 15 Inspirational Steve Jobs Quotes Misconceptions about the ISO 9000 family Philip B. Crosby: Four Absolutes of Quality Management and 14-Step Quality Improvement Plan 18. Benefits of Implementing a QMS 19. IS TQM A TOTAL SOLUTION? 20. ISO List 21. Twelve Obstacles to Implementing Quality 22. Quality Control Tools 23. PDCA Cycle 24. Quality management system - Summary of requirements 25. Difference between Quality Assurance and Quality Control 26. What is ISO 9000? 27. Quality Glossary A to Z 28. The Quality Control Audit - By Kaoru Ishikwa 29. The eight principles of quality management 30. Executive Summary of the 14 Toyota Way Principles 31. Toyota Production System FOR SUGGESTIONS & FEEDBACK CONTACT ME AT ER.ZAID.2004@GMAIL.COM

Source: Automotive Quality Systems Handbook by David Hoyle Page 4 of 4