Qazi Mohsin Ali

Muhallah Qazi Sahib, Dhamtour, Tehsil & District Abbottabad, Pakistan.

Cell No. 0092-0331-5332441 0092-0323-9844474 E-mail: mohsin_ali528@yahoo.com

Career Objective To utilized my professional skills and experience through highest level of commitment and honesty in order to achieve organizational objectives and personal growth, and also to achieve the targets assigned by the top management of the organization. Experience JS Bank Abbottabad AK Plaza, Main Supply Bazar Mansehra Road Abbottabad, Pakistan. July2010 to till date

Working as a Relationship Manager in JS BANK Abbottbad Branch. Responsible for addressing customer needs queries, complaints and providing them adequate information about the Banks service / products. The incumbent of this role is the frontline face of the Bank responsible for handling all customer related issues in a branch and provide service to customer from sales and service perspective ensuring continuous improvement in operational efficiency, and desired quality of service through liaison with support and operation functions. Job Description: Daily meeting with Branch Manager regarding daily activities. Meeting with different customer on different issues. Give the brief knowledge to customers regarding bank products. Visit to the market on daily basis in order to open new accounts. Give the brief product knowledge to Internees. Handle the Auto loan and Personal loan cases. Issue grantees for high profile customer of the branch. Ensure customer's banking needs are fully met in a professional and competent manner. Attend to and follow up customer service issues, complaints, resolving them or having them resolved by the relevant desk/ functionalities keeping in mind the relevant processes and guidelines. Monitor service standards through daily reports, managing queue times and other monitoring measures on daily or weekly basis. Inform account balances after proper authentication

ACHIVMENTS IN JS BANK ABBOTTABAD Being a Team member of Abbott bad Branch Receive following awards in different Categories. Receive the 1st prize in Deposit Growth in North 1 Region Receive the 2nd prize in Fee Income in North 1 Region Receive the 2nd prize in Profitability in North-1 Region Receive the 2nd prize in cost of Fund in North-1 Region Receive the Top Performer Certificate Receive a Certificate on successful completion of Customer Service Workshop Win The DVD Player in Banca Assurance Win Two Times Nokia Mobile Phones in Banca Assurance New Jubilee Life Insurance Civic Shopping Center, near Muqadas Tower Mandian,Mansehra Road Abottabad Working as a Unit Manager in insurance Field in Abbott bad Branch. Job Description: Handle the 10 Direct Sales Force (DSF) team. Daily base meeting with team members and solve the problems which they face in the market. Give training to newly hire DSF. Visit to the market with team members in order to collect insurance cases. Responds to escalated customer calls. Give the brief knowledge regarding life insurance to potential customers. Dec2009 to July 2010

Dubai first (P J S C) April2008 to 30 Feb 2009 A Dubai Group Company 22nd Floor, Burjuman Office Tower P.O. Box 111656, Dubai, United Arab Emirates. Working as a Relationship Officer in Credit Card & Auto lone Department Dubai. Job Description: Ensuring that satisfactory and prompt services are delivered to the customers in time, by having the complete knowledge of Online Database System of Customer Services. Coordinates with various departments of the bank for smooth service delivery. Responds to escalated customer calls. Assists Relationship Officer in day-to-day management of the unit and ensures superior services for all customers of the bank. Handling the team daily base applications. Give the training to new employees of bank regarding sales. Finding new potential market to enhance sales. Weekly meetings with Credit Department to discuss issues regarding sale and finding ways to raise

approval rate. Finding new potential market and to visit different companies for Bulk deals to enhance business. Holding responsibility to train newly hired staff in Credit Card Department. Dec 2006 to 15th Sep 2007

ABN AMRO Bank Islamabad Pakistan ABN Amro Plaza, 15 Markaz F-7 Islamabad

Worked as Personal Banking Consultant in Personal Loan Department Islamabad.

Job Description:

Ensuring that satisfactory and prompt services are delivered to the customers in time, by having the complete knowledge of Online Database System of Customer Services. Coordinates with various departments of the bank for smooth service delivery. Responds to escalated customer calls. Assists Relationship Officer in day-to-day management of the unit and ensures superior services for all customers of the bank. 5th Oct 2007 to 29 Mar 2008

ABN AMRO Bank ABN Amro Plaza, 15 Markaz F-7 Islamabad

Worked as a Personal Banking Consultant in Operation &Credit Card Department Islamabad. Job Description: Ensuring that satisfactory and prompt services are delivered to the customers in time, by having the complete knowledge of Online Database System of customer. Coordinates with various departments of the bank for smooth service delivery. Responds to escalated customer calls. Assists Relationship Officer in day-to-day management of the unit and ensures superior services for all customers of the bank. Jan 2006 to July 2006

Knowledge Bus Rental Dubai LLC Horlanz near Pakistani mosque, Deira Dubai.

Worked as a Sales Executive in Knowledge Bus Rental Dubai LLC Deira Dubai Frij-Al-Murar. Ensuring that satisfactory and prompt services are delivered to the customers in time, by having the complete knowledge of customer. Responds to escalated customer calls.

Qualification

B.A F.s.c

2006 2004

from University of Peshawar from Abbott bad Board.

Metric (In Science)

2001

from Abbott bad Board.

Computer Certifications & Diplomas:

Diploma in Computer Sciences

(2002)

Pet roman Information Technology (Rawalpindi)

Technical Qualification:

English Language IELTs

(2004) (2007)

IRC English Language Institute Abbottabad. Australian Education Islamabad.

Skills & Abilities:

Ability of good management. Good communication skills. Customer friendly and professional attitude.
Functioning effectively in a team environment as well as individually

Conversant with computer based environment.

Personal Data:

F/ Name Date of Birth Religion Nationality Marital Status : Languages

Qazi Ihsan-ul-Haq 1st May, 1985 : Islam : Pakistani Married : English, Urdu, Hindi, Arabic

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References: Adequate reference would be furnished if so desired.