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VENDOR BRIEFS AGFA DATA AMICAS DATA INFINITT DATA AMICAS (EMAGEON) DATA ASPYRA DATA AVREO DATA

BRIT DATA CARESTREAM DATA CERNER DATA DR SYSTEMS DATA


ERAD DATA

GE (DYNAMIC IMAGING) DATA

INTELERAD DATA MCKESSON DATA MEDSTRAT DATA MERGE DATA NOVARAD DATA PHILIPS DATA RAMSOFT DATA SECTRA DATA SIEMENS DATA STRYKER DATA

FUJIFILM DATA GE DATA

Vendor Briefs

AGFA IMPAX
Overall Score 77.4 79.4 71.9* Ranking 9th (of 13) 14th (of 16) N/A

Segment Acute Care Community Ambulatory*

* Preliminary scores do not meet KLAS minimum konfidence level.

Figure 19: Agfa: Provider Sizes (acute care n=46, community n=29, ambulatory n=11)
100% 79.9* 90% Ambulatory 80% 72.0*
70% Over 100 Physicians 26100 Physicians

77.9

625 Physicians 25 Physicians 1 Physician Community


100200 Beds Under 100 Beds

60% 50%
40%

30% 20% 10% 0%

79.2 81.1*

Acute Care

Over 1,000 Beds 5011,000 Beds 201500 Beds

Acute Care

Community

Ambulatory

* Preliminary scores do not meet KLAS minimum konfidence level. No data is shown for any area with less than six respondents.

PACS Digest I 33

Figure 20: Agfa: Scores by Years Live (acute care n=53, community n=28)
82.0 01 Years 80.5
80.0

23 Years

4+ Years

79.5*

78.0

77.6

76.0

74.0

73.9*

72.0

70.0 Acute Care 84.0 82.0 80.0 78.0


76.0

Community

Ambulatory

Figure 21: Agfa: Scores by Region (acute care n=53, community n=29)
83.0* Central 82.4* East South West

77.3

76.9*

74.6* 74.0 72.0 70.0 68.0 66.0 Acute Care Community Ambulatory 71.8*

* Preliminary scores do not meet KLAS minimum konfidence level. No data is shown for any area with less than six respondents.
34 I PACS Digest
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Vendor Briefs

Figure 22: Agfa: Score Frequency


35%
Acute Care Community Ambulatory

30%

25%

20%

15%

10%

5%

0% Under 75 7580 8185 8690 9195 96100

Figure 23: Agfa: Score Trending


88.0 86.0 84.0
82.0

86.6

Acute Care Community Ambulatory

83.8

81.4 81.8 79.4 78.3 77.8

80.0 78.0
76.0

80.4

77.4

76.0* 74.0 72.0 71.9* 70.0


70.0*

68.0 2006 2007 2008 2009

* Preliminary scores do not meet KLAS minimum konfidence level.


PACS Digest I 35

Figure 24: Agfa: Support and Documentation Positive vs. Negative Commentary
100% 90% 80%
70% 6 Negative

Positive 6 3

60% 50%
40%

30% 20% 10% 0%

11

10

Acute Care

Community

Ambulatory

Figure 25: Agfa: Vulnerability (out of 100%)


Would You Buy it Again 100% Part of Long-Term Plan

95% 92%* 90% 90% 88% 86% 85%

80%

79%

75%

75%*

70% Acute Care Community Ambulatory

* Preliminary scores do not meet KLAS minimum konfidence level.


36 I PACS Digest
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Vendor Briefs

Figure 26: Agfa: Product Quality (out of 9)


Product Quality Rating 8.0 Ease of Use Quality of Releases or Updates

7.6
7.5 7.4

7.3
7.2*

7.1 7.0 6.7 6.5 7.0 6.8*

6.0

6.0*

5.5 Acute Care Community Ambulatory

Figure 27: Agfa: Service (out of 9)


Quality of Telephone/Web Support 8.0 Proactive Service Errors Addressed Quickly

7.5 7.1 7.0 6.8

7.5

7.0 6.8* 6.6

6.5

6.4

6.4*

6.0
5.7*

5.5

5.0 Acute Care Community Ambulatory

* Preliminary scores do not meet KLAS minimum konfidence level.


PACS Digest I 37

AMICAS PACS
Overall Score 82.3 85.9 84.3 Ranking 7th (of 13) 6th (of 16) 6th (of 18)

Segment Acute Care Community Ambulatory

* Preliminary scores do not meet KLAS minimum konfidence level.

Figure 28: AMICAS: Provider Sizes (acute care n=26, community n=26, ambulatory n=19)
100% 90% Ambulatory 80% 83.8*
70% Over 100 Physicians 26100 Physicians

625 Physicians 25 Physicians 1 Physician Community 84.1


100200 Beds Under 100 Beds Acute Care

60% 50%
40%

30% 20% 10% 0% Acute Care

86.5*

Over 1,000 Beds 5011,000 Beds 201500 Beds

Community

Ambulatory

* Preliminary scores do not meet KLAS minimum konfidence level. No data is shown for any area with less than six respondents.

38 I PACS Digest

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Vendor Briefs

Figure 29: AMICAS: Scores by Years Live (acute care n=39, community n=27, ambulatory n=24)
95.0 01 Years 90.1 88.7* 87.3* 85.8* 85.0 83.5* 23 Years 4+ Years

90.0

80.0 77.2* 75.3 75.0

70.0

65.0 Acute Care Community Ambulatory

Figure 30: AMICAS: Scores by Region (acute care n=39, community n=27, ambulatory n=24)
88.0 86.8 86.0 84.8* 84.0 86.5* 87.1* Central East South West

82.0

81.2

81.1* 80.1*

80.0

78.0

77.4*

76.0

74.0

72.0 Acute Care Community Ambulatory

* Preliminary scores do not meet KLAS minimum konfidence level. No data is shown for any area with less than six respondents.
PACS Digest I 39

Figure 31: AMICAS: Score Frequency


35%
Acute Care Community Ambulatory

30%

25%

20%

15%

10%

5%

0% Under 75 7580 8185 8690 9195 96100

Figure 32: AMICAS: Score Trending


90.0 Acute Care Community
88.0

Ambulatory 86.8 86.1

86.0 85.3 84.0 83.6


83.0

85.9

84.3

83.4 82.0

82.3

80.0 79.5 78.0 2006


40 I PACS Digest

2007

2008

2009

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Vendor Briefs

Figure 33: AMICAS: Support and Documentation Positive vs. Negative Commentary
100% 90% 80%
70% Negative

Positive
3

60% 50%
40%

10
12

30% 20% 10% 0%

Acute Care

Community

Ambulatory

Figure 34: AMICAS: Vulnerability (out of 100%)


Would You Buy it Again 100%
98% 96%

Part of Long-Term Plan 100% 100%

97% 96%

94% 92% 90% 88%


86%

93%

90%

84% Acute Care Community Ambulatory


PACS Digest I 41

Figure 35: AMICAS: Product Quality (out of 9)


Product Quality Rating 8.2 8.0 7.9 7.8 7.9 Ease of Use 8.1 Quality of Releases or Updates

8.0

7.8

7.6
7.4

7.5
7.4

7.4

7.2

7.2

7.0

6.8

6.6 Acute Care Community Ambulatory

Figure 36: AMICAS: Service (out of 9)


Quality of Telephone/Web Support 7.8 7.6 7.6 Proactive Service Errors Addressed Quickly

7.6

7.4

7.3

7.3

7.2

7.1

7.1
7.0

7.0

6.9

6.8

6.7

6.6

6.4

6.2 Acute Care


42 I PACS Digest

Community

Ambulatory

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Vendor Briefs

AMICAS RADSUITE (EMAGEON)


Overall Score 68.2 86.7* Ranking T10th (of 13) N/A

Segment Acute Care Community*

* Preliminary scores do not meet KLAS minimum konfidence level.

Figure 37: AMICAS (Emageon): Provider Sizes (acute care n=28, community n=10)
100% 90% Ambulatory 80%
70% Over 100 Physicians 26100 Physicians

625 Physicians 25 Physicians 1 Physician Community


100200 Beds Under 100 Beds

60% 50%
40%

67.4 30% 20% 10% 0% Acute Care Community Ambulatory


Acute Care

Over 1,000 Beds 5011,000 Beds 201500 Beds

* Preliminary scores do not meet KLAS minimum konfidence level. No data is shown for any area with less than six respondents.

PACS Digest I 43

Figure 38: AMICAS (Emageon): Scores by Years Live (acute care n=34)
70.0 69.0 68.0 67.1
67.0

01 Years

23 Years

4+ Years

66.7*

66.0 65.0
64.0

63.0 62.0 61.0 60.0 Acute Care 90.0 85.2* 85.0 Community Ambulatory

Figure 39: AMICAS (Emageon): Scores by Region (acute care n=35)


Central East South West

80.0

75.0

70.0

65.0

60.0 56.0
55.0

50.0 Acute Care Community Ambulatory

* Preliminary scores do not meet KLAS minimum konfidence level. No data is shown for any area with less than six respondents.
44 I PACS Digest
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Vendor Briefs

Figure 40: AMICAS (Emageon): Score Frequency


60%
Acute Care Community Ambulatory

50%

40%

30%

20%

10%

0% Under 75 7580 8185 8690 9195 96100

Figure 41: AMICAS (Emageon): Score Trending


90.0 88.2* 86.8*
86.0

86.7*

86.7*

82.0
79.6

Acute Care Community


Ambulatory

78.4 78.0

74.0 71.9

70.0 68.2

66.0 2006 2007 2008 2009

* Preliminary scores do not meet KLAS minimum konfidence level.


PACS Digest I 45

Figure 42: AMICAS (Emageon): Support and Documentation Positive vs. Negative Commentary
100% 90% 80%
70% 2 Negative

Positive

15 60% 50%
40%

30% 20% 7 10% 0% Acute Care

Community

Ambulatory

Figure 43: AMICAS (Emageon): Vulnerability (out of 100%)


Would You Buy it Again 100%
95% 90%

Part of Long-Term Plan 100%*

100%*

85% 80% 75% 70%


65%

79%

64%

60% Acute Care Community Ambulatory

* Preliminary scores do not meet KLAS minimum konfidence level.


46 I PACS Digest
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Vendor Briefs

Figure 44: AMICAS (Emageon): Product Quality (out of 9)


Product Quality Rating 8.5 8.0*
7.9*

Ease of Use

Quality of Releases or Updates

8.0

7.5 7.2* 7.0 6.9

6.5
6.0

6.0

5.5 5.2 5.0

4.5 Acute Care Community Ambulatory

Figure 45: AMICAS (Emageon): Service (out of 9)


Quality of Telephone/Web Support 8.5 Proactive Service Errors Addressed Quickly

8.0

7.9* 7.5*
7.3*

7.5

7.0

6.5

6.0

5.8 5.6 5.6

5.5

5.0 Acute Care Community Ambulatory

* Preliminary scores do not meet KLAS minimum konfidence level.


PACS Digest I 47

ASPYRA ACCESSNET
Overall Score 84.2 81.3 Ranking 8th (of 16) 11th (of 18)

Segment Community Ambulatory

* Preliminary scores do not meet KLAS minimum konfidence level.

Figure 46: Aspyra: Provider Sizes (community n=16, ambulatory n=20)


100% 90% Ambulatory 80%
70% Over 100 Physicians 26100 Physicians

625 Physicians 25 Physicians 1 Physician Community


100200 Beds Under 100 Beds Acute Care

60% 50%
40%

90.3*

30% 20% 10% 0% Acute Care Community Ambulatory

Over 1,000 Beds 5011,000 Beds 201500 Beds

* Preliminary scores do not meet KLAS minimum konfidence level. No data is shown for any area with less than six respondents.

48 I PACS Digest

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Vendor Briefs

Figure 47: Aspyra: Scores by Years Live (community n=19, ambulatory n=22)
92.0 90.0 88.0 86.0
84.0

01 Years

23 Years

4+ Years

90.6*

82.2* 82.0 80.7 80.0 78.0 76.0 74.0 Acute Care Community Ambulatory

Figure 48: Aspyra: Scores by Region (community n=19, ambulatory n=22)


95.0 91.6*
90.0

Central

East

South

West

85.0

80.0

80.0*

76.5* 75.0

70.0

65.0 Acute Care Community Ambulatory

* Preliminary scores do not meet KLAS minimum konfidence level. No data is shown for any area with less than six respondents.
PACS Digest I 49

Figure 49: Aspyra: Score Frequency


40% Acute Care Community Ambulatory

35%

30%

25%

20%

15%

10%

5%

0% Under 75 7580 8185 8690 9195 96100

Figure 50: Aspyra: Score Trending


90.0 86.6 84.2
84.3

86.0

85.0*
84.7*

85.7

82.0

82.8

81.3

78.0

74.0
70.1*

Acute Care Community Ambulatory

70.0 66.2* 66.0 64.4*

62.0 2006 2007 2008 2009

* Preliminary scores do not meet KLAS minimum konfidence level.


50 I PACS Digest
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Vendor Briefs

Figure 51: Aspyra: Support and Documentation Positive vs. Negative Commentary
100% 90% 80%
70% Negative

Positive

60% 50%
12 40%

30% 20% 10% 0% Acute Care Community

Ambulatory

Figure 52: Aspyra: Vulnerability (out of 100%)


Would You Buy it Again 100% Part of Long-Term Plan

98%

96%

95%

94%

92%

90%

89%

89%

88% 86%

86%

84% Acute Care Community Ambulatory


PACS Digest I 51

Figure 53: Aspyra: Product Quality (out of 9)


Product Quality Rating 8.2 8.1 8.0
7.9

Ease of Use

Quality of Releases or Updates

7.8

7.8 7.7

7.8

7.6

7.4 7.3 7.2

7.0

6.8 Acute Care Community Ambulatory

Figure 54: Aspyra: Service (out of 9)


Quality of Telephone/Web Support 7.8 7.7 7.6 Proactive Service Errors Addressed Quickly

7.6 7.4

7.4

7.3

7.2

7.0

6.9

6.8

6.7

6.6

6.4

6.2 Acute Care


52 I PACS Digest

Community

Ambulatory

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Vendor Briefs

AVREO INTERVIEW
Overall Score 85.4 86.9 Ranking 7th (of 16) 3rd (of 18)

Segment Community Ambulatory

* Preliminary scores do not meet KLAS minimum konfidence level.

Figure 55: Avreo: Provider Sizes (community n=20, ambulatory n=16)


100% 90% Ambulatory 80%
70%

83.5*

Over 100 Physicians 26100 Physicians

625 Physicians 25 Physicians 1 Physician Community


100200 Beds Under 100 Beds 84.5* Acute Care

60% 50%
40%

30% 20% 10% 0% Acute Care

Over 1,000 Beds 5011,000 Beds 201500 Beds

Community

Ambulatory

* Preliminary scores do not meet KLAS minimum konfidence level. No data is shown for any area with less than six respondents.

PACS Digest I 53

Figure 56: Avreo: Scores by Years Live (community n=20, ambulatory n=15)
92.0 90.0 88.0
86.0

01 Years

23 Years

4+ Years 89.3* 87.9*

84.0 82.0
80.0

83.5*

84.0*

78.0 76.0 74.0 72.0 Acute Care


90.0 89.0

77.8*

Community

Ambulatory

Figure 57: Avreo: Scores by Region (community n=20, ambulatory n=16)


Central East South West

88.1*

88.0
87.0

86.9

86.0 85.0
84.0

83.0 82.0 81.0 80.0 Acute Care Community Ambulatory

* Preliminary scores do not meet KLAS minimum konfidence level. No data is shown for any area with less than six respondents.
54 I PACS Digest
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Vendor Briefs

Figure 58: Avreo: Score Frequency


60%
Acute Care Community Ambulatory

50%

40%

30%

20%

10%

0% Under 75 7580 8185 8690 9195 96100

Figure 59: Avreo: Score Trending


96.0 Acute Care Community Ambulatory

94.0 92.3* 92.0 91.2

93.6

90.0

90.5

88.0 86.9 86.0 85.1 84.0 84.0 82.0 2006 2007 2008 2009 85.4

* Preliminary scores do not meet KLAS minimum konfidence level.


PACS Digest I 55

Figure 60: Avreo: Support and Documentation Positive vs. Negative Commentary
100% 90% 80%
70% Negative

Positive

60% 50%
40%

6 5

30% 20% 10% 0% Acute Care Community Ambulatory

Figure 61: Avreo: Vulnerability (out of 100%)


Would You Buy it Again 100% Part of Long-Term Plan

95%

94%

90% 88%
85%

85%

80%

80%

75%

70% Acute Care


56 I PACS Digest

Community

Ambulatory

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Vendor Briefs

Figure 62: Avreo: Product Quality (out of 9)


Product Quality Rating 8.4 Ease of Use Quality of Releases or Updates 8.3

8.2 8.0

8.0

7.8

7.8 7.7

7.6

7.5
7.4

7.4

7.2

7.0

6.8 Acute Care Community Ambulatory

Figure 63: Avreo: Service (out of 9)


Quality of Telephone/Web Support 8.1 8.0 7.9 7.8 7.7 7.6 7.5 7.4 7.3 7.2 Acute Care Community Ambulatory
PACS Digest I 57

Proactive Service

Errors Addressed Quickly

8.0 7.9 7.8


7.7

7.5

7.5

BRIT SYSTEMS PACS ROENTGEN FILES


Overall Score 82.6 83.4* Ranking 11th (of 16) N/A

Segment Community Ambulatory*

* Preliminary scores do not meet KLAS minimum konfidence level.

Figure 64: BRIT: Provider Sizes (community n=16, ambulatory n=6)


100% 90% 77.9* 80%
70%

Ambulatory
Over 100 Physicians 26100 Physicians

625 Physicians 25 Physicians 1 Physician Community


100200 Beds Under 100 Beds

60% 50%
40%

83.1* 30% 20% 10% 0% Acute Care Community Ambulatory


Acute Care

Over 1,000 Beds 5011,000 Beds 201500 Beds

* Preliminary scores do not meet KLAS minimum konfidence level. No data is shown for any area with less than six respondents.

58 I PACS Digest

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Vendor Briefs

Figure 65: BRIT: Scores by Years Live (community n=19)


84.0
83.3* 83.0

01 Years

23 Years

4+ Years

82.0

81.0

80.1* 80.0

79.0

78.0 Acute Care


90.0 88.0 86.0 84.0
82.0

Community

Ambulatory

Figure 66: BRIT: Scores by Region (community n=19)


Central East South West 88.4*

80.0 78.0 76.0 74.0 72.0 Acute Care Community Ambulatory 77.6*

* Preliminary scores do not meet KLAS minimum konfidence level. No data is shown for any area with less than six respondents.
PACS Digest I 59

Figure 67: BRIT: Score Frequency


30%
Acute Care Community Ambulatory

25%

20%

15%

10%

5%

0% Under 75 7580 8185 8690 9195 96100

Figure 68: BRIT: Score Trending


92.0 90.0 88.0 86.0
84.0 89.4

Acute Care Community Ambulatory

86.8* 83.4* 82.0 82.2 82.6

82.0 80.0 78.0 76.2* 76.0 74.0 2006 2007 2008

2009

* Preliminary scores do not meet KLAS minimum konfidence level.


60 I PACS Digest
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Vendor Briefs

Figure 69: BRIT: Support and Documentation Positive vs. Negative Commentary
100% 90% 80%
70% Negative

Positive
3

60% 50%
40%

10

30% 20% 10% 0% Acute Care Community Ambulatory

Figure 70: BRIT: Vulnerability (out of 100%)


Would You Buy it Again Part of Long-Term Plan

100%

100%*

95%

90%

89%

86%*
85% 84%

80%

75% Acute Care Community Ambulatory

* Preliminary scores do not meet KLAS minimum konfidence level.


PACS Digest I 61

Figure 71: BRIT: Product Quality (out of 9)


Product Quality Rating 8.2 8.0 7.8 7.6 7.4 7.2 7.0 6.8 6.6 6.4 Acute Care Community Ambulatory 6.8 6.7*
7.2

Ease of Use

Quality of Releases or Updates 8.1*

7.7* 7.6

Figure 72: BRIT: Service (out of 9)


Quality of Telephone/Web Support 7.8 7.7
7.6 7.5

Proactive Service

Errors Addressed Quickly

7.7* 7.6

7.4 7.3 7.2 7.1 7.0


6.9

7.4

7.2 7.1* 7.1*

6.8 Acute Care Community Ambulatory

* Preliminary scores do not meet KLAS minimum konfidence level.


62 I PACS Digest
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Vendor Briefs

CARESTREAM PACS (DIRECTVIEW)


Overall Score 78.0 79.8 79.3 Ranking 8th (of 13) 13th (of 16) 16th (of 18)

Segment Acute Care Community Ambulatory

* Preliminary scores do not meet KLAS minimum konfidence level.

Figure 73: Carestream: Provider Sizes (acute care n=24, community n=26, ambulatory n=14)
100% 90%
83.5*

Ambulatory 78.6*
Over 100 Physicians 26100 Physicians

80%
70%

625 Physicians 25 Physicians 1 Physician Community


100200 Beds Under 100 Beds

60% 50%
40%

30% 20% 10% 0%

74.9

80.7

Acute Care

Over 1,000 Beds 5011,000 Beds 201500 Beds

Acute Care

Community

Ambulatory

* Preliminary scores do not meet KLAS minimum konfidence level. No data is shown for any area with less than six respondents.

PACS Digest I 63

Figure 74: Carestream: Scores by Years Live (acute care n=30, community n=26, ambulatory n=16)
82.0 81.0 80.0 79.2*
79.0 79.0*

01 Years

23 Years

4+ Years

78.0 77.0
76.1* 76.0

77.9

77.8*

75.0 74.0 73.0 72.0 Acute Care Community Ambulatory

Figure 75: Carestream: Scores by Region (acute care n=30, community n=27, ambulatory n=16)
90.0 Central East South West

85.5* 85.0 81.8* 80.0 77.6* 75.1*

75.0

70.3*

70.0

65.0

* Preliminary scores do not meet KLAS minimum konfidence level. No data is shown for any area with less than six respondents.
64 I PACS Digest
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Acute Care

Community

Ambulatory

Vendor Briefs

Figure 76: Carestream: Score Frequency


45% 40% 35% 30%
25% Acute Care

Community Ambulatory

20% 15% 10% 5% 0% Under 75 7580 8185 8690 9195 96100

Figure 77: Carestream: Score Trending


86.0 84.0* 84.0 82.0
80.0

Acute Care Community Ambulatory 81.2*


80.9

79.8
79.3

78.0 76.0
74.0

76.7

77.0

77.1 78.0

72.0 70.0 68.0 66.0 2006 2007 2008 2009


67.4*

* Preliminary scores do not meet KLAS minimum konfidence level.


PACS Digest I 65

Figure 78: Carestream: Support and Documentation Positive vs. Negative Commentary
100% 90% 80% 4
70% Negative

Positive 2

8 60% 50%
40%

30%
4

20% 4 10% 0% Acute Care Community Ambulatory

Figure 79: Carestream: Vulnerability (out of 100%)


Would You Buy it Again 100% Part of Long-Term Plan

95%
93% 93% 93%

90% 88%

85%

80%

79%

79%

75%

70% Acute Care


66 I PACS Digest

Community

Ambulatory

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Vendor Briefs

Figure 80: Carestream: Product Quality (out of 9)


Product Quality Rating 7.8 7.6 7.4 7.2 7.0 6.8 6.6 6.4 6.2 6.0 Acute Care Community Ambulatory
6.8 6.6

Ease of Use

Quality of Releases or Updates

7.6

7.6 7.5 7.3 7.2


7.1

7.3

Figure 81: Carestream: Service (out of 9)


Quality of Telephone/Web Support 7.4 7.2 Proactive Service Errors Addressed Quickly

7.2 7.0 7.0

7.0

6.9

6.9

6.8
6.6

6.6

6.5

6.5

6.4

6.3

6.2

6.0

5.8 Acute Care Community Ambulatory


PACS Digest I 67

CERNER MILLENNIUM PROVISION


Overall Score 65.0 56.6* Ranking 13th (of 13) N/A

Segment Acute Care Community*

* Preliminary scores do not meet KLAS minimum konfidence level.

Figure 82: Cerner: Provider Sizes (acute care n=19, community n=6)
100% 90% Ambulatory 80%
70% Over 100 Physicians 26100 Physicians

71.3*

625 Physicians 25 Physicians 1 Physician Community


100200 Beds Under 100 Beds Acute Care

60% 50%
40%

30% 63.5* 20% 10% 0% Acute Care Community Ambulatory

Over 1,000 Beds 5011,000 Beds 201500 Beds

* Preliminary scores do not meet KLAS minimum konfidence level. No data is shown for any area with less than six respondents.

68 I PACS Digest

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Vendor Briefs

Figure 83: Cerner: Scores by Years Live (acute care n=23)


70.0 69.0 68.0
67.0

01 Years

23 Years

4+ Years

66.4*

66.0 65.0
64.0

63.4*

63.0 62.0 61.0 60.0 Acute Care 70.0 68.9* Community Ambulatory

Figure 84: Cerner: Scores by Region (acute care n=23)


Central East South West

69.0

68.0

67.0

66.0 64.9*

65.0

64.0

63.0

62.0 Acute Care Community Ambulatory

* Preliminary scores do not meet KLAS minimum konfidence level. No data is shown for any area with less than six respondents.
PACS Digest I 69

Figure 85: Cerner: Score Frequency


70%
Acute Care Community Ambulatory

60%

50%

40%

30%

20%

10%

0% Under 75 7580 8185 8690 9195 96100

Figure 86: Cerner: Score Trending


72.0 70.0* 70.0 68.0 66.0
65.9* 64.0

Acute Care Community Ambulatory 67.2* 67.7*

66.7

65.0

62.0 60.0 58.0 56.0 54.0 2006 2007 2008 2009

56.6*

* Preliminary scores do not meet KLAS minimum konfidence level.


70 I PACS Digest
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Vendor Briefs

Figure 87: Cerner: Support and Documentation Positive vs. Negative Commentary
100% 90% 2 80%
70% Negative

Positive

60% 50%
40%

5 30% 20% 10% 0% Acute Care Community Ambulatory 2

Figure 88: Cerner: Vulnerability (out of 100%)


Would You Buy it Again 100% 95%
90%

Part of Long-Term Plan

86%*
85%

83%

80% 75% 70% 65% 60%


55%

67%

57%*

50% Acute Care Community Ambulatory

* Preliminary scores do not meet KLAS minimum konfidence level.


PACS Digest I 71

Figure 89: Cerner: Product Quality (out of 9)


Product Quality Rating 7.0 Ease of Use Quality of Releases or Updates

6.5 6.2

6.4

6.0

6.0

6.0*

5.5 5.2*
5.1*

5.0

4.5 Acute Care Community Ambulatory

Figure 90: Cerner: Service (out of 9)


Quality of Telephone/Web Support 6.5 6.3 6.1
6.0 5.7

Proactive Service

Errors Addressed Quickly

5.5

5.4*

5.4*

5.0

4.9*

4.5

4.0 Acute Care Community Ambulatory

* Preliminary scores do not meet KLAS minimum konfidence level.


72 I PACS Digest
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Vendor Briefs

DR SYSTEMS UNITY PACS


Overall Score 83.1 86.1 81.5 Ranking 6th (of 13) T3rd (of 16) 10th (of 18)

Segment Acute Care Community Ambulatory

* Preliminary scores do not meet KLAS minimum konfidence level.

Figure 91: DR Systems: Provider Sizes (acute care n=26, community n=23, ambulatory n=22)
100% 90% Ambulatory 80%
70%

81.7*
83.0*

Over 100 Physicians 26100 Physicians

625 Physicians 25 Physicians 1 Physician Community


100200 Beds Under 100 Beds

60% 50%
40%

83.4 30% 87.8* 20% 10% 0% Acute Care Community Ambulatory


Acute Care

Over 1,000 Beds 5011,000 Beds 201500 Beds

* Preliminary scores do not meet KLAS minimum konfidence level. No data is shown for any area with less than six respondents.

PACS Digest I 73

Figure 92: DR Systems: Scores by Years Live (acute care n=32, community n=25, ambulatory n=24)
90.0
88.4*

01 Years

23 Years

4+ Years

88.0 86.4* 86.0 84.5 84.0


82.0

83.2*

80.0 78.0 76.0 74.0 72.0 Acute Care Community Ambulatory 77.6

Figure 93: DR Systems: Scores by Region (acute care n=31, community n=26, ambulatory n=25)
95.0 Central 90.4*
90.0

East

South

West

86.2* 85.2* 85.0

85.8*

82.0* 80.0 79.9

75.0 72.4* 70.0

65.0 Acute Care Community Ambulatory

* Preliminary scores do not meet KLAS minimum konfidence level. No data is shown for any area with less than six respondents.
74 I PACS Digest
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Vendor Briefs

Figure 94: DR Systems: Score Frequency


30% Acute Care Community Ambulatory

25%

20%

15%

10%

5%

0% Under 75 7580 8185 8690 9195 96100

Figure 95: DR Systems: Score Trending


92.0 91.3
90.1 90.0

91.2

Acute Care Community Ambulatory 88.9

88.4

88.0

87.5
87.9

86.0 86.0

86.1

84.0

83.6 83.1

82.0 81.5 80.0 2006 2007 2008 2009


PACS Digest I 75

Figure 96: DR Systems: Support and Documentation Positive vs. Negative Commentary
100% 90% 80%
70% Negative

Positive 3 6
7

60% 50%
40%

30% 20% 10% 0%

10 6

Acute Care

Community

Ambulatory

Figure 97: DR Systems: Vulnerability (out of 100%)


Would You Buy it Again Part of Long-Term Plan

100%

100%

95%

94% 92%

90% 88%

85%

84%

80%

80%

75% Acute Care


76 I PACS Digest

Community

Ambulatory

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Vendor Briefs

Figure 98: DR Systems: Product Quality (out of 9)


Product Quality Rating 8.4 8.2
8.0 7.8

Ease of Use 8.3

Quality of Releases or Updates

7.9 7.8 7.8 7.8 7.7 7.7

7.6 7.4 7.2 7.0 6.8


6.6

7.3 7.1

6.4 Acute Care Community Ambulatory

Figure 99: DR Systems: Service (out of 9)


Quality of Telephone/Web Support 8.0 7.8
7.6 7.4

Proactive Service 7.9

Errors Addressed Quickly

7.6 7.4 7.3 7.2

7.2 7.0 6.8 6.6 6.4


6.2

6.9 6.8 6.7 6.7

6.0 Acute Care Community Ambulatory


PACS Digest I 77

ERAD PACS

Segment Community* Ambulatory

Overall Score 61.7* 78.0

Ranking N/A th 17 (of 18)

* Preliminary scores do not meet KLAS minimum konfidence level.

Figure 100: eRAD: Provider Sizes (community n=9, ambulatory n=17)


100% 90% Ambulatory 80%
70% Over 100 Physicians 26100 Physicians

625 Physicians 25 Physicians 1 Physician Community


100200 Beds Under 100 Beds Acute Care

60% 50%
40%

30% 20% 10% 0% Acute Care Community Ambulatory

Over 1,000 Beds 5011,000 Beds 201500 Beds

* Preliminary scores do not meet KLAS minimum konfidence level. No data is shown for any area with less than six respondents.

78 I PACS Digest

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Vendor Briefs

Figure 101: eRAD: Scores by Years Live (ambulatory n=17)


80.0 79.0 78.0
77.0

01 Years

23 Years

4+ Years 78.8*

76.0 75.0
74.0

73.0 72.0 71.0 70.0 Acute Care Community Ambulatory

Figure 102: eRAD: Scores by Region (ambulatory n=18)


84.0 83.0 82.0
81.0

Central

East

South

West

81.7*

80.0 79.0
78.0

77.0 76.0 75.0 74.0 Acute Care Community Ambulatory

* Preliminary scores do not meet KLAS minimum konfidence level. No data is shown for any area with less than six respondents.
PACS Digest I 79

Figure 103: eRAD: Score Frequency


35%
Acute Care Community Ambulatory

30%

25%

20%

15%

10%

5%

0% Under 75 7580 8185 8690 9195 96100

Figure 104: eRAD: Score Trending


86.0 83.5
82.0

82.0
82.0*

Acute Care Community Ambulatory

78.0 78.0 76.1* 76.5

74.0

70.0

66.0

62.0 59.0* 58.0 2006 2007 2008

61.7*

2009

* Preliminary scores do not meet KLAS minimum konfidence level.


80 I PACS Digest
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Vendor Briefs

Figure 105: eRAD: Support and Documentation Positive vs. Negative Commentary
100% 90% 80%
70% Negative

Positive

60% 50%
40%

30% 20% 10% 0% Acute Care Community Ambulatory 4

Figure 106: eRAD: Vulnerability (out of 100%)


Would You Buy it Again 100% Part of Long-Term Plan

90%

80%

78%

70%

70%* 65%

60%

50%
44%*

40% Acute Care Community Ambulatory

* Preliminary scores do not meet KLAS minimum konfidence level.


PACS Digest I 81

Figure 107: eRAD: Product Quality (out of 9)


Product Quality Rating 8.0 Ease of Use Quality of Releases or Updates

7.5

7.4 7.2

7.0 6.8*

6.5 6.3

6.0 5.8*
5.7*

5.5

5.0 Acute Care Community Ambulatory

Figure 108: eRAD: Service (out of 9)


Quality of Telephone/Web Support 8.0 Proactive Service Errors Addressed Quickly

7.5

7.3 7.1

7.0

6.5 6.2 6.0

5.5 5.0* 4.8* 4.5*

5.0

4.5

4.0 Acute Care Community Ambulatory

* Preliminary scores do not meet KLAS minimum konfidence level.


82 I PACS Digest
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Vendor Briefs

FUJIFILM SYNAPSE
Overall Score 83.3 83.8 85.2 Ranking 5th (of 13) 10th (of 16) T4th (of 18)

Segment Acute Care Community Ambulatory

* Preliminary scores do not meet KLAS minimum konfidence level.

Figure 109: FUJIFILM: Provider Sizes (acute care n=49, community n=38, ambulatory n=22)
100% 90% 81.9* 80%
70%

Ambulatory
Over 100 Physicians 26100 Physicians

625 Physicians 83.3 25 Physicians 1 Physician Community


100200 Beds Under 100 Beds Acute Care

60% 50%
40%

85.0

30% 20% 83.4* 10% 0% Acute Care Community Ambulatory

Over 1,000 Beds 5011,000 Beds 201500 Beds

* Preliminary scores do not meet KLAS minimum konfidence level. No data is shown for any area with less than six respondents.

PACS Digest I 83

Figure 110: FUJIFILM: Scores by Years Live (acute care n=58, community n=44, ambulatory n=22)
87.0 01 Years 23 Years 4+ Years

86.0

85.8*

85.0 84.4* 84.0 84.0

84.7*

83.0

83.0 82.6*

82.0

81.0 Acute Care Community Ambulatory

Figure 111: FUJIFILM: Scores by Region (acute care n=57, community n=44, ambulatory n=22)
94.0 92.0 90.5* 90.0 88.0
86.0 84.3 84.2

Central

East

South

West

89.2*

85.1*

84.0 82.4* 82.0 80.0 78.0 76.0 Acute Care Community Ambulatory
81.5* 82.7*

81.9*
80.2*

* Preliminary scores do not meet KLAS minimum konfidence level. No data is shown for any area with less than six respondents.
84 I PACS Digest
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Vendor Briefs

Figure 112: FUJIFILM: Score Frequency


50% 45% 40%
35% Acute Care Community Ambulatory

30% 25%
20%

15% 10% 5% 0% Under 75 7580 8185 8690 9195 96100

Figure 113: FUJIFILM: Score Trending


88.0
86.8

87.0 86.4 86.0


85.9

Acute Care Community Ambulatory

85.8 85.2 85.7 85.2

85.0
84.7

84.0

83.6

83.8

83.0

83.3

82.0

81.0

81.4

80.0 2006 2007 2008 2009


PACS Digest I 85

Figure 114: FUJIFILM: Support and Documentation Positive vs. Negative Commentary
100% 90% 80%
70% Negative

Positive 3 8 10

60% 50%
40%

7 30% 20% 10% 0% Acute Care Community Ambulatory 10 8

Figure 115: FUJIFILM: Vulnerability (out of 100%)


Would You Buy it Again 100%
98% 96%

Part of Long-Term Plan 100% 100%

97% 95%
93%

94% 92% 90% 88%


86%

90%

84% Acute Care


86 I PACS Digest

Community

Ambulatory

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Figure 116: FUJIFILM: Product Quality (out of 9)


Product Quality Rating 8.2 8.0 7.8 7.6 7.4 7.2 7.0 6.8 6.6 6.4 Acute Care Community Ambulatory
7.2 7.1 7.0

Ease of Use

Quality of Releases or Updates 8.1

8.0

8.0

7.7 7.6

7.7

Figure 117: FUJIFILM: Service (out of 9)


Quality of Telephone/Web Support 7.8 7.6 7.5 7.4 7.3 7.2 7.1 7.2 7.4 Proactive Service Errors Addressed Quickly

7.6

7.4

7.2

7.0

6.8

6.7

6.6

6.4

6.2 Acute Care Community Ambulatory


PACS Digest I 87

GE CENTRICITY PACS
Overall Score 68.2 79.3 77.7* Ranking T10th (of 13) 15th (of 16) N/A

Segment Acute Care Community Ambulatory*

* Preliminary scores do not meet KLAS minimum konfidence level.

Figure 118: GE: Provider Sizes (acute care n=67, community n=37, ambulatory n=11)
100% 90% 80%
70% 71.7 78.1 63.3*

Ambulatory
Over 100 Physicians 26100 Physicians

625 Physicians 25 Physicians 1 Physician Community


100200 Beds Under 100 Beds Acute Care

60% 50%
40%

30% 20%

67.3

Over 1,000 Beds 81.4* 10% 0% Acute Care Community Ambulatory 5011,000 Beds 201500 Beds

* Preliminary scores do not meet KLAS minimum konfidence level. No data is shown for any area with less than six respondents.

88 I PACS Digest

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Vendor Briefs

Figure 119: GE: Scores by Years Live (acute care n=71, community n=41)
90.0 87.6* 01 Years 23 Years 4+ Years

85.0

80.0 76.9 75.0

70.0

70.0

65.0

64.6

60.0 Acute Care Community Ambulatory

Figure 120: GE: Scores by Region (acute care n=72, community n=42)
85.0 Central 80.7*
80.0

East

South

West

79.1

79.2*

75.6*

75.0 72.8 70.0

70.0

66.4 65.0 63.2

60.0

55.0 Acute Care Community Ambulatory

* Preliminary scores do not meet KLAS minimum konfidence level. No data is shown for any area with less than six respondents.
PACS Digest I 89

Figure 121: GE: Score Frequency


60% Acute Care Community
50%

Ambulatory

40%

30%

20%

10%

0% Under 75 7580 8185 8690 9195 96100

Figure 122: GE: Score Trending


86.0 84.0 82.0
80.4 80.0

Acute Care 83.6 Community Ambulatory

79.3 78.6
78.3*

78.0 76.0
74.0

77.6 75.6 77.7*

77.0

74.0* 72.0 70.0 68.2 68.0 66.0 2006 2007 2008 2009 72.5

* Preliminary scores do not meet KLAS minimum konfidence level.


90 I PACS Digest
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Vendor Briefs

Figure 123: GE: Support and Documentation Positive vs. Negative Commentary
100% 90% 80%
70% 5 Negative

Positive

2 16

60% 50%
40%

30% 20% 10% 0% Acute Care 10

10
2

Community

Ambulatory

Figure 124: GE: Vulnerability (out of 100%)


Would You Buy it Again 100% 96%*
95% 90%

Part of Long-Term Plan

93% 88%* 85% 85%

85% 80% 75% 70%


65%

64%

60% Acute Care Community Ambulatory

* Preliminary scores do not meet KLAS minimum konfidence level.


PACS Digest I 91

Figure 125: GE: Product Quality (out of 9)


Product Quality Rating 8.0 7.7*
7.5

Ease of Use

Quality of Releases or Updates

7.5

7.5
7.2

7.1* 7.0 6.9

6.5

6.5* 6.4
6.1

6.0

5.5 Acute Care Community Ambulatory

Figure 126: GE: Service (out of 9)


Quality of Telephone/Web Support 8.0 Proactive Service Errors Addressed Quickly

7.5
7.3*

7.1 7.0 6.9 6.9 6.9*

6.5

6.4 6.1 6.2*

6.0
5.7

5.5

5.0 Acute Care Community Ambulatory

* Preliminary scores do not meet KLAS minimum konfidence level.


92 I PACS Digest
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Vendor Briefs

GE CENTRICITY PACS-IW (DYNAMIC IMAGING)


Overall Score 88.1 80.3 80.2 Ranking 1st (of 13) 12th (of 16) 14th (of 18)

Segment Acute Care Community Ambulatory

* Preliminary scores do not meet KLAS minimum konfidence level.

Figure 127: GE (Dynamic Imaging): Provider Sizes (acute care n=27, community n=31, ambulatory n=21)
100% 90% Ambulatory 80%
70% 86.4* Over 100 Physicians 26100 Physicians

81.1

625 Physicians 25 Physicians 1 Physician Community


100200 Beds Under 100 Beds

60% 50%
40%

88.3 30% 20% 10% 0% Acute Care Community Ambulatory


80.2 Acute Care

Over 1,000 Beds 5011,000 Beds 201500 Beds

* Preliminary scores do not meet KLAS minimum konfidence level. No data is shown for any area with less than six respondents.

PACS Digest I 93

Figure 128: GE (Dynamic Imaging): Scores by Years Live (acute care n=38, community n=33, ambulatory n=22)
90.0 88.2 88.0 86.0 84.0
82.0

01 Years 87.0

23 Years

4+ Years

82.9* 81.5* 79.9* 78.6* 81.6*

80.0 78.0 76.0 74.0 72.0 Acute Care

Community

Ambulatory

Figure 129: GE (Dynamic Imaging): Scores by Region (acute care n=38, community n=34, ambulatory n=23)
95.0 Central East South West

90.0

87.9

88.8* 86.1*

85.0

83.8* 81.8*

80.0

79.3*

75.0

70.0 67.7* 65.0

60.0 Acute Care Community Ambulatory

* Preliminary scores do not meet KLAS minimum konfidence level. No data is shown for any area with less than six respondents.
94 I PACS Digest
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Vendor Briefs

Figure 130: GE (Dynamic Imaging): Score Frequency


50% 45% 40%
35% Acute Care Community Ambulatory

30% 25%
20%

15% 10% 5% 0% Under 75 7580 8185 8690 9195 96100

Figure 131: GE (Dynamic Imaging): Score Trending


94.0 91.9 90.2* 90.0
89.0

92.0

Acute Care Community Ambulatory

90.0 90.0

88.0 88.0 86.0

88.0*

87.2

88.1

86.3

84.0

82.0 80.3
80.0

80.2

78.0 2006 2007 2008 2009

* Preliminary scores do not meet KLAS minimum konfidence level.


PACS Digest I 95

Figure 132: GE (Dynamic Imaging): Support and Documentation Positive vs. Negative Commentary
100% 90% 80% 6
70% 6 Negative

Positive

60% 50%
40%

30%
6

11 4

20% 10% 0% Acute Care Community

Ambulatory

Figure 133: GE (Dynamic Imaging): Vulnerability (out of 100%)


Would You Buy it Again 100% 98% 96% 94% 92% 90% 88% 86% 84% 82% Acute Care Community Ambulatory Part of Long-Term Plan

97%

97%

91%

91%

91%

87%

* Preliminary scores do not meet KLAS minimum konfidence level.


96 I PACS Digest
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Vendor Briefs

Figure 134: GE (Dynamic Imaging): Product Quality (out of 9)


Product Quality Rating 9.0 Ease of Use Quality of Releases or Updates

8.5 8.1 8.0

8.5 8.2 8.0 7.8 7.7


8.3

7.5

7.0
6.7

6.6

6.5

6.0 Acute Care Community Ambulatory

Figure 135: GE (Dynamic Imaging): Service (out of 9)


Quality of Telephone/Web Support 8.0 7.8
7.6 7.4

Proactive Service

Errors Addressed Quickly

7.9
7.7

7.3 7.2
7.0

7.2 7.0 6.8 6.6 6.4


6.2

6.9 6.8 6.7 6.7

6.0 Acute Care Community Ambulatory

* Preliminary scores do not meet KLAS minimum konfidence level.


PACS Digest I 97

INFINITT PACS
Overall Score 87.5 81.9 Ranking 1st (of 16) 9th (of 18)

Segment Community Ambulatory

* Preliminary scores do not meet KLAS minimum konfidence level.

Figure 136: Infinitt: Provider Sizes (community n=19, ambulatory n=15)


100% 90% Ambulatory 80%
70% 88.1* Over 100 Physicians 26100 Physicians

625 Physicians 25 Physicians 1 Physician Community


100200 Beds Under 100 Beds

60% 50%
40%

30% 20% 10% 0% Acute Care

87.5*

Acute Care

Over 1,000 Beds 5011,000 Beds 201500 Beds

Community

Ambulatory

* Preliminary scores do not meet KLAS minimum konfidence level. No data is shown for any area with less than six respondents.

98 I PACS Digest

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Vendor Briefs

Figure 137: Infinitt: Scores by Years Live (community n=21, ambulatory n=16)
90.0 01 Years 23 Years 4+ Years
87.7*

88.0

86.0

84.0

82.0

80.0 79.0* 78.0

76.0

74.0 Acute Care 88.0 Community Ambulatory

Figure 138: Infinitt: Scores by Region (community n=21, ambulatory n=16)


Central East South West 86.2* 86.0 85.8*

84.0

82.0

80.0 78.0*

78.0

76.0

74.0

72.0 Acute Care Community Ambulatory

* Preliminary scores do not meet KLAS minimum konfidence level. No data is shown for any area with less than six respondents.
PACS Digest I 99

Figure 139: Infinitt: Score Frequency


40% Acute Care Community Ambulatory

35%

30%

25%

20%

15%

10%

5%

0% Under 75 7580 8185 8690 9195 96100

Figure 140: Infinitt: Score Trending


92.0 Acute Care Community Ambulatory 88.2 88.0 88.5 89.0 87.5

90.0

86.0

84.0 82.5 82.0 81.9

80.0 78.4
78.0

77.5*

76.0 2006 2007 2008 2009

* Preliminary scores do not meet KLAS minimum konfidence level.


100 I PACS Digest
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Vendor Briefs

Figure 141: Infinitt: Support and Documentation Positive vs. Negative Commentary
100% 90% 80%
70% Negative

Positive 3

60% 50%
40%

5 8

30% 20% 10% 0% Acute Care Community Ambulatory

Figure 142: Infinitt: Vulnerability (out of 100%)


Would You Buy it Again Part of Long-Term Plan

100%

100%

95%

95% 93%

90%

85%

81%
80%

75% Acute Care Community Ambulatory


PACS Digest I 101

Figure 143: Infinitt: Product Quality (out of 9)


Product Quality Rating 8.0 7.9 7.8 7.8
7.7 7.7 7.7

Ease of Use

Quality of Releases or Updates

7.6

7.4

7.2 7.1 7.0

6.8

6.6 Acute Care Community Ambulatory

Figure 144: Infinitt: Service (out of 9)


Quality of Telephone/Web Support 8.0 7.9 7.8
7.7

Proactive Service

Errors Addressed Quickly 7.9

7.6

7.6 7.5

7.4

7.2 7.1 7.0

6.8

6.6 Acute Care


102 I PACS Digest

Community

Ambulatory

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Vendor Briefs

INTELERAD INTELEPACS
Overall Score 90.0* 88.2* 89.2 Ranking N/A N/A 1st (of 18)

Segment Acute Care* Community* Ambulatory

* Preliminary scores do not meet KLAS minimum konfidence level.

Figure 145: Intelerad: Provider Sizes (acute care n=8, community n=8, ambulatory n=21)
100% 90% Ambulatory 80%
70% Over 100 Physicians 26100 Physicians

625 Physicians 25 Physicians 1 Physician Community


100200 Beds Under 100 Beds Acute Care

60% 50%
40%

30% 20% 10% 0% Acute Care Community Ambulatory

Over 1,000 Beds 5011,000 Beds 201500 Beds

* Preliminary scores do not meet KLAS minimum konfidence level. No data is shown for any area with less than six respondents.

PACS Digest I 103

Figure 146: Intelerad: Scores by Years Live (ambulatory n=23)


95.0 94.0 93.0
92.0

01 Years

23 Years

4+ Years

94.3*

91.0 90.0
89.0

88.0 87.0 86.0 85.0 Acute Care Community Ambulatory

Figure 147: Intelerad: Scores by Region (ambulatory n=23)


100.0 Central East South West 96.7* 95.0

90.0

85.0

83.7*

80.0

75.0 Acute Care Community Ambulatory

* Preliminary scores do not meet KLAS minimum konfidence level. No data is shown for any area with less than six respondents.
104 I PACS Digest
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Vendor Briefs

Figure 148: Intelerad: Score Frequency


40% Acute Care Community Ambulatory

35%

30%

25%

20%

15%

10%

5%

0% Under 75 7580 8185 8690 9195 96100

Figure 149: Intelerad: Score Trending


93.0
92.0

92.0

91.8
91.7*

91.9

Acute Care Community Ambulatory

91.0 90.3*
90.0* 90.0*

90.0
89.6*

89.2

89.0

89.1*

88.0

88.1*

88.2*

87.0

86.0 2006 2007 2008 2009

* Preliminary scores do not meet KLAS minimum konfidence level.


PACS Digest I 105

Figure 150: Intelerad: Support and Documentation Positive vs. Negative Commentary
100% 90% 80%
70% 1 Negative

Positive 2

60% 50% 9
40%

30% 20% 10% 0%

Acute Care

Community

Ambulatory

Figure 151: Intelerad: Vulnerability (out of 100%)


Would You Buy it Again 100% 99% 98% 97% 96% 95% 94% 93% 92% 91% 90% Acute Care Community Ambulatory 96% 95% 100%* 100%* 100%* Part of Long-Term Plan 100%*

* Preliminary scores do not meet KLAS minimum konfidence level.


106 I PACS Digest
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Vendor Briefs

Figure 152: Intelerad: Product Quality (out of 9)


Product Quality Rating 8.4 8.3 8.2 8.2* 8.1* 8.0
7.9*

Ease of Use

Quality of Releases or Updates

8.2* 8.1 8.1

7.8

7.8*

7.6

7.6*

7.4

7.2 Acute Care Community Ambulatory

Figure 153: Intelerad: Service (out of 9)


Quality of Telephone/Web Support 8.6 8.4
8.2 8.0

Proactive Service

Errors Addressed Quickly

8.4*
8.3

8.1 8.0* 7.9* 7.7* 7.9

7.8 7.6 7.4 7.2 7.0


6.8

7.4* 7.2*

6.6 Acute Care Community Ambulatory

* Preliminary scores do not meet KLAS minimum konfidence level.


PACS Digest I 107

MCKESSON HORIZON MEDICAL IMAGING


Overall Score 84.9 86.7 80.3 Ranking T2nd (of 13) 2nd (of 16) 13th (of 18)

Segment Acute Care Community Ambulatory

* Preliminary scores do not meet KLAS minimum konfidence level.

Figure 154: McKesson: Provider Sizes (acute care n=93, community n=45, ambulatory n=24)
100% 83.6* 90% Ambulatory 80%
70% 82.0 85.8 Over 100 Physicians 26100 Physicians

625 Physicians 25 Physicians 1 Physician Community


100200 Beds Under 100 Beds Acute Care

60% 50%
40% 85.8

30% 20% 10% 0% Acute Care Community Ambulatory 87.8

Over 1,000 Beds 5011,000 Beds 201500 Beds

* Preliminary scores do not meet KLAS minimum konfidence level. No data is shown for any area with less than six respondents.

108 I PACS Digest

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Vendor Briefs

Figure 155: McKesson: Scores by Years Live (acute care n=121, community n=46, ambulatory n=29)
95.0 92.9* 01 Years 23 Years 4+ Years

90.0
87.2*

86.6 85.6

85.0
82.8 83.4*

83.7*

80.0 78.4*

75.0

70.0 Acute Care Community Ambulatory

Figure 156: McKesson: Scores by Region (acute care n=121, community n=47, ambulatory n=29)
95.0 Central East South West

90.0

89.8 87.1 85.5

89.4

88.7*

85.0
83.0

83.1

83.9* 80.5*

80.0

75.0 71.1* 70.0

65.0 Acute Care Community Ambulatory

* Preliminary scores do not meet KLAS minimum konfidence level. No data is shown for any area with less than six respondents.
PACS Digest I 109

Figure 157: McKesson: Score Frequency


30% Acute Care Community
25%

Ambulatory

20%

15%

10%

5%

0% Under 75 7580 8185 8690 9195 96100

Figure 158: McKesson: Score Trending


94.0
91.6

92.0

Acute Care Community Ambulatory

90.0 88.8 88.0 86.7 86.1 86.0 85.9 85.9

84.0

84.5

84.9 82.9

82.0 81.9 81.2


80.0

80.3

78.0 2006
110 I PACS Digest

2007

2008

2009

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Vendor Briefs

Figure 159: McKesson: Support and Documentation Positive vs. Negative Commentary
100% 90% 80%
70% Negative

Positive 4 18 9

60% 50%
40% 14

30% 20% 10% 0%

32 10

Acute Care

Community

Ambulatory

Figure 160: McKesson: Vulnerability (out of 100%)


Would You Buy it Again 100%
98% 96%

Part of Long-Term Plan 100%

98% 97% 96% 97%

94% 92% 90% 88%


86%

90%

84% Acute Care Community Ambulatory


PACS Digest I 111

Figure 161: McKesson: Product Quality (out of 9)


Product Quality Rating 8.4 8.2
8.0 7.8

Ease of Use

Quality of Releases or Updates

8.2
8.1

7.9 7.8 7.8 7.7 7.5


7.4

7.6 7.4 7.2 7.0 6.8


6.6

7.1

6.4 Acute Care Community Ambulatory

Figure 162: McKesson: Service (out of 9)


Quality of Telephone/Web Support 7.8 7.6
7.4 7.2

Proactive Service

Errors Addressed Quickly

7.6

7.6

7.6

7.3

7.3

7.0 6.8 6.6 6.4 6.2


6.0

7.0 6.9 6.9

6.5

5.8 Acute Care


112 I PACS Digest

Community

Ambulatory

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Vendor Briefs

MEDSTRAT ECHOESYSTEM (ORTHO.)


Overall Score 84.2 Ranking T7th (of 18)

Segment Ambulatory

* Preliminary scores do not meet KLAS minimum konfidence level.

Figure 163: Medstrat: Provider Sizes (ambulatory n=18)


100% 90% Ambulatory 80%
70% Over 100 Physicians 26100 Physicians

625 Physicians 25 Physicians 1 Physician Community


100200 Beds Under 100 Beds Acute Care

60% 50%
40%

30% 20% 10% 0% Acute Care Community Ambulatory

Over 1,000 Beds 5011,000 Beds 201500 Beds

PACS Digest I 113

Figure 164: Medstrat: Scores by Years Live (ambulatory n=18)


86.0 01 Years 23 Years 4+ Years 84.8* 84.0

82.0

80.0

78.0

76.0 Acute Care 86.0 85.0 84.0 83.4*


83.0

Community

Ambulatory

Figure 165: Medstrat: Scores by Region (ambulatory n=18)


Central East South West

82.0 81.0
80.0

79.0 78.0 77.0 76.0 Acute Care Community Ambulatory

* Preliminary scores do not meet KLAS minimum konfidence level. No data is shown for any area with less than six respondents.
114 I PACS Digest
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Vendor Briefs

Figure 166: Medstrat: Score Frequency


30% Acute Care Community
25%

Ambulatory

20%

15%

10%

5%

0% Under 75 7580 8185 8690 9195 96100

Figure 167: Medstrat: Score Trending


90.0 89.0 88.0
87.0

Acute Care Community Ambulatory

86.0 85.0 84.2


84.0

83.0 82.0 81.1 81.0 80.0 2006 2007 2008 2009


PACS Digest I 115

Figure 168: Medstrat: Support and Documentation Positive vs. Negative Commentary
100% 90% 80%
70% Negative

Positive

60% 50%
40%

30% 20% 10% 0% Acute Care Community Ambulatory

Figure 169: Medstrat: Vulnerability (out of 100%)


Would You Buy it Again 100% 98% 96%
94%

Part of Long-Term Plan 100%

92% 90%
88%

88%

86% 84% 82% Acute Care


116 I PACS Digest

Community

Ambulatory

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Vendor Briefs

Figure 170: Medstrat: Product Quality (out of 9)


Product Quality Rating 8.2 8.0 Ease of Use Quality of Releases or Updates

8.0

7.8 7.6

7.6

7.4 7.2

7.2

7.0

6.8 Acute Care Community Ambulatory

Figure 171: Medstrat: Service (out of 9)


Quality of Telephone/Web Support 7.7 7.6 7.5 7.4 7.3 7.2 7.1 7.0 6.9 6.8 Acute Care Community Ambulatory
PACS Digest I 117

Proactive Service

Errors Addressed Quickly

7.6

7.4

7.1

MERGE HEALTHCARE FUSION PACS


Overall Score 52.4* 60.3* 75.2 Ranking N/A N/A 18th (of 18)

Segment Acute Care* Community* Ambulatory

* Preliminary scores do not meet KLAS minimum konfidence level.

Figure 172: Merge: Provider Sizes (acute care n=8, community n=9, ambulatory n=25)
100% 90% Ambulatory 80%
70% Over 100 Physicians 26100 Physicians

625 Physicians 25 Physicians 1 Physician Community


100200 Beds Under 100 Beds Acute Care

60% 50%
40%

30% 20% 10% 0% Acute Care Community Ambulatory

Over 1,000 Beds 5011,000 Beds 201500 Beds

* Preliminary scores do not meet KLAS minimum konfidence level. No data is shown for any area with less than six respondents.

118 I PACS Digest

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Vendor Briefs

Figure 173: Merge: Scores by Years Live (ambulatory n=27)


75.0 74.0 73.0 72.1
72.0

01 Years

23 Years

4+ Years

71.0 70.0
69.0

68.0 67.0 66.0 65.0 Acute Care 82.0 80.0 78.0


76.0

Community

Ambulatory

Figure 174: Merge: Scores by Region (ambulatory n=27)


Central East South West
79.3* 79.8*

74.0 72.0
70.0 68.4*

68.0 66.0 64.0 62.0 Acute Care Community Ambulatory

* Preliminary scores do not meet KLAS minimum konfidence level. No data is shown for any area with less than six respondents.
PACS Digest I 119

Figure 175: Merge: Score Frequency


35%
Acute Care Community Ambulatory

30%

25%

20%

15%

10%

5%

0% Under 75 7580 8185 8690 9195 96100

Figure 176: Merge: Score Trending


90.0 85.8* 86.0 81.8 82.0
78.0 81.4

Acute Care Community Ambulatory

78.5 72.2*
71.0

75.2

74.0 70.0

70.0*
66.0

62.0 58.0 54.0 50.0 2006 2007 2008 2009 59.6 60.3*

52.4*

* Preliminary scores do not meet KLAS minimum konfidence level.


120 I PACS Digest
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Vendor Briefs

Figure 177: Merge: Support and Documentation Positive vs. Negative Commentary
100% 90% 80%
70% Negative

Positive

2 5 3

60% 50%
40%

30% 20% 10% 0% Acute Care 2

3
5

Community

Ambulatory

Figure 178: Merge: Vulnerability (out of 100%)


Would You Buy it Again 100% Part of Long-Term Plan

90%
78%

80% 74% 70%

60%
50%* 50%*

50%

40%

36%* 27%*

30%

20% Acute Care Community Ambulatory

* Preliminary scores do not meet KLAS minimum konfidence level.


PACS Digest I 121

Figure 179: Merge: Product Quality (out of 9)


Product Quality Rating 7.5 7.1 7.0 6.6* 6.5 6.1* 6.0 5.9* 5.7* 5.5 5.2* 5.0 6.3
6.9

Ease of Use

Quality of Releases or Updates

4.5 4.0*

4.0

3.5 Acute Care Community Ambulatory

Figure 180: Merge: Service (out of 9)


Quality of Telephone/Web Support 7.5 7.1 7.0 6.5 6.1 6.0 5.6* 5.5
5.0*

Proactive Service

Errors Addressed Quickly

6.5

5.3* 5.1*

5.0

4.5 4.2* 4.0 3.9*

3.5 Acute Care Community Ambulatory

* Preliminary scores do not meet KLAS minimum konfidence level.


122 I PACS Digest
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Vendor Briefs

NOVARAD NOVAPACS
Overall Score 78.5* 84.1 85.2 Ranking N/A th 9 (of 16) T4th (of 18)

Segment Acute Care* Community Ambulatory

* Preliminary scores do not meet KLAS minimum konfidence level.

Figure 181: NovaRad: Provider Sizes (acute care n=8, community n=35, ambulatory n=20)
100% 90% 83.7* 80%
70%

Ambulatory
Over 100 Physicians 26100 Physicians

625 Physicians 25 Physicians 1 Physician Community


100200 Beds Under 100 Beds 84.7 Acute Care

60% 50%
40%

30% 20% 10% 0% Acute Care Community Ambulatory

Over 1,000 Beds 5011,000 Beds 201500 Beds

* Preliminary scores do not meet KLAS minimum konfidence level. No data is shown for any area with less than six respondents.

PACS Digest I 123

Figure 182: NovaRad: Scores by Years Live (community n=38, ambulatory n=20)
90.0 01 Years 23 Years 4+ Years 88.3 88.0 89.3*

86.0

84.0

83.3*

82.0 80.4 80.0

78.0

76.0 Acute Care Community Ambulatory

Figure 183: NovaRad: Scores by Region (community n=38, ambulatory n=20)


92.0 90.0 88.0 86.0 84.8*
84.0

Central

East

South

West 89.9*

82.1* 82.0
80.5*

80.0 78.0 76.0 74.0 Acute Care Community Ambulatory

* Preliminary scores do not meet KLAS minimum konfidence level. No data is shown for any area with less than six respondents.
124 I PACS Digest
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Vendor Briefs

Figure 184: NovaRad: Score Frequency


35%
Acute Care Community Ambulatory

30%

25%

20%

15%

10%

5%

0% Under 75 7580 8185 8690 9195 96100

Figure 185: NovaRad: Score Trending


92.0 90.4 90.0 Acute Care Community Ambulatory

88.0 86.7 86.0


86.1 85.3

86.4

86.5

85.2

84.0
83.7*

84.1

82.0

80.0

78.0

78.5*

76.0 2006 2007 2008 2009

* Preliminary scores do not meet KLAS minimum konfidence level.


PACS Digest I 125

Figure 186: NovaRad: Support and Documentation Positive vs. Negative Commentary
100% 90% 6 80%
70% Negative

Positive

60% 50%
40%

15 30% 20% 10% 0% Acute Care Community Ambulatory


1 6

Figure 187: NovaRad: Vulnerability (out of 100%)


Would You Buy it Again 100% 98%
96% 94% 97%

Part of Long-Term Plan

95%

92% 90% 88% 86% 84%


82%

92%
90%

88%* 86%*

80% Acute Care Community Ambulatory

* Preliminary scores do not meet KLAS minimum konfidence level.


126 I PACS Digest
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Vendor Briefs

Figure 188: NovaRad: Product Quality (out of 9)


Product Quality Rating 8.2 8.0
7.8 7.6

Ease of Use

Quality of Releases or Updates

8.0
7.9

7.8 7.6

7.4 7.2 7.0 6.8 6.6


6.4

7.3

7.3

7.0* 6.9* 6.8*

6.2 Acute Care Community Ambulatory

Figure 189: NovaRad: Service (out of 9)


Quality of Telephone/Web Support 7.8 7.6 7.4 7.2 7.0 6.8 6.6 6.4 6.2 6.0 Acute Care Community Ambulatory
6.8* 6.6*

Proactive Service

Errors Addressed Quickly

7.6 7.5 7.4* 7.3 7.2 7.2

6.9

* Preliminary scores do not meet KLAS minimum konfidence level.


PACS Digest I 127

PHILIPS ISITE PACS


Overall Score 84.9 86.1 84.2 Ranking T2nd (of 13) T3rd (of 16) T7th (of 18)

Segment Acute Care Community Ambulatory

* Preliminary scores do not meet KLAS minimum konfidence level.

Figure 190: Philips: Provider Sizes (acute care n=61, community n=34, ambulatory n=24)
100% 83.7* 90% Ambulatory 80%
70% Over 100 Physicians 82.7

83.5

26100 Physicians

625 Physicians 25 Physicians 1 Physician Community


100200 Beds Under 100 Beds

60% 50%
40%

85.6 30%
87.8 Acute Care

Over 1,000 Beds 5011,000 Beds 201500 Beds

20% 10% 0% Acute Care Community Ambulatory

* Preliminary scores do not meet KLAS minimum konfidence level. No data is shown for any area with less than six respondents.

128 I PACS Digest

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Vendor Briefs

Figure 191: Philips: Scores by Years Live (acute care n=65, community n=35, ambulatory n=27)
94.0 92.0 90.0 88.0 86.2
86.0 86.5*

01 Years 92.0*

23 Years

4+ Years

85.6

85.7*

84.0 82.4 82.0 80.0 78.0 76.0 Acute Care Community Ambulatory 81.6 81.8*

Figure 192: Philips: Scores by Region (acute care n=66, community n=35, ambulatory n=27)
95.0 Central 90.2*
90.0

East

South

West

88.0* 86.7 85.0 82.9 81.8 80.0

88.3* 86.2* 86.1* 82.9*

75.0

73.9*

70.0

65.0 Acute Care Community Ambulatory

* Preliminary scores do not meet KLAS minimum konfidence level. No data is shown for any area with less than six respondents.
PACS Digest I 129

Figure 193: Philips: Score Frequency


40% Acute Care Community Ambulatory

35%

30%

25%

20%

15%

10%

5%

0% Under 75 7580 8185 8690 9195 96100

Figure 194: Philips: Score Trending


90.0 89.0 88.0
87.0

Acute Care 88.6 87.8 87.4 Community Ambulatory

86.0 86.0 85.0 84.0


84.0 86.1

86.1

84.9

84.5 84.2

83.0 82.0 81.0 80.0 2006


130 I PACS Digest

81.7

81.5

2007

2008

2009

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Vendor Briefs

Figure 195: Philips: Support and Documentation Positive vs. Negative Commentary
100% 90% 80%
70% Negative

Positive 4 10 4

60% 50%
40%

10 30% 20% 10% 0% Acute Care Community Ambulatory 14 7

Figure 196: Philips: Vulnerability (out of 100%)


Would You Buy it Again 100% 99%
98% 97%

Part of Long-Term Plan

98% 97% 97% 96%

96% 95% 94% 93% 92%


91%

94% 93%

90% Acute Care Community Ambulatory


PACS Digest I 131

Figure 197: Philips: Product Quality (out of 9)


Product Quality Rating 8.4 8.2
8.0 7.8

Ease of Use

Quality of Releases or Updates

8.2 8.0 8.0 7.9 7.8 7.7 7.6


7.4

7.6 7.4 7.2 7.0 6.8


6.6

7.1

6.4 Acute Care Community Ambulatory

Figure 198: Philips: Service (out of 9)


Quality of Telephone/Web Support 7.8 7.7
7.6 7.5

Proactive Service

Errors Addressed Quickly

7.7 7.6 7.5 7.4


7.3

7.7

7.5 7.4

7.4 7.3 7.2 7.1 7.0


6.9

7.1

6.8 Acute Care


132 I PACS Digest

Community

Ambulatory

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Vendor Briefs

RAMSOFT POWERSERVER PACS


Overall Score 88.7 Ranking 2nd (of 18)

Segment Ambulatory

* Preliminary scores do not meet KLAS minimum konfidence level.

Figure 199: RamSoft: Provider Sizes (ambulatory n=15)


100% 90% Ambulatory 80%
70% Over 100 Physicians 26100 Physicians

625 Physicians 25 Physicians 1 Physician Community


100200 Beds Under 100 Beds Acute Care

60% 50%
40%

30% 20% 10% 0% Acute Care Community Ambulatory

Over 1,000 Beds 5011,000 Beds 201500 Beds

PACS Digest I 133

Figure 200: RamSoft: Scores by Years Live (ambulatory n=16)


93.0 92.0 91.0
90.0

01 Years

23 Years

4+ Years 91.6*

89.0 88.0
87.0

86.0 85.0 84.0 83.0 Acute Care Community Ambulatory

Figure 201: RamSoft: Scores by Region (ambulatory n=16)


92.0 90.0 88.0 86.0
84.0

Central

East

South

West 90.1*

82.0 80.0 78.0 76.0 74.0 Acute Care Community Ambulatory 80.0*

* Preliminary scores do not meet KLAS minimum konfidence level. No data is shown for any area with less than six respondents.
134 I PACS Digest
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Vendor Briefs

Figure 202: RamSoft: Score Frequency


35%
Acute Care Community Ambulatory

30%

25%

20%

15%

10%

5%

0% Under 75 7580 8185 8690 9195 96100

Figure 203: RamSoft: Score Trending


90.0 89.1 89.0 88.7

88.0

87.0

86.8 86.4* Acute Care Community Ambulatory


85.6

86.0

85.0

84.0

83.0 2006 2007 2008 2009

* Preliminary scores do not meet KLAS minimum konfidence level.


PACS Digest I 135

Figure 204: RamSoft: Support and Documentation Positive vs. Negative Commentary
100% 90% 80%
70% Negative

Positive

60% 50%
40%

30% 20% 10% 0% Acute Care Community Ambulatory

Figure 205: RamSoft: Vulnerability (out of 100%)


Would You Buy it Again 100% 99% 98% 97% 96% 95% 94% 93% 92% 91% 90% Acute Care
136 I PACS Digest

Part of Long-Term Plan 100%

94%

Community

Ambulatory

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Vendor Briefs

Figure 206: RamSoft: Product Quality (out of 9)


Product Quality Rating 8.2 8.1 8.0 7.9 7.8 7.7 7.6 7.5 7.4 7.3 Acute Care Community Ambulatory
7.6

Ease of Use

Quality of Releases or Updates

8.1

7.9

Figure 207: RamSoft: Service (out of 9)


Quality of Telephone/Web Support 8.4 Proactive Service Errors Addressed Quickly 8.3

8.2

8.1

8.0

7.8

7.6
7.4

7.4

7.2

7.0

6.8 Acute Care Community Ambulatory


PACS Digest I 137

SECTRA PACS
Overall Score 84.2 86.1 80.6 Ranking 4th (of 13) T3rd (of 16) 12th (of 18)

Segment Acute Care Community Ambulatory

* Preliminary scores do not meet KLAS minimum konfidence level.

Figure 208: Sectra: Provider Sizes (acute care n=16, community n=25, ambulatory n=29)
100% 90% Ambulatory 80%
70%

82.1*

Over 100 Physicians 26100 Physicians

625 Physicians 25 Physicians 1 Physician Community


83.9 100200 Beds Under 100 Beds

60% 50%
40%

30% 20% 10% 0% Acute Care

88.1
Acute Care

Over 1,000 Beds 5011,000 Beds 201500 Beds

Community

Ambulatory

* Preliminary scores do not meet KLAS minimum konfidence level. No data is shown for any area with less than six respondents.

138 I PACS Digest

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Vendor Briefs

Figure 209: Sectra: Scores by Years Live (acute care n=17, community n=27, ambulatory n=29)
88.0 01 Years 85.8* 23 Years 4+ Years

86.0

85.5*

84.0
82.5*

83.8* 82.3*

82.0

80.0
78.7

78.0

76.0

74.0 Acute Care


95.0

Community

Ambulatory

Figure 210: Sectra: Scores by Region (acute care n=16, community n=27, ambulatory n=29)
Central East South West
91.1*

90.0 88.1*

85.0

83.7*
81.9*

83.2*

80.0

76.8* 75.6* 75.0

70.0 Acute Care Community Ambulatory

* Preliminary scores do not meet KLAS minimum konfidence level. No data is shown for any area with less than six respondents.
PACS Digest I 139

Figure 211: Sectra: Score Frequency


45% 40% 35% 30%
25%

Acute Care Community Ambulatory

20% 15% 10% 5% 0% Under 75 7580 8185 8690 9195 96100

Figure 212: Sectra: Score Trending


94.0 92.2* 92.0 91.0 90.1
89.4

91.3

Acute Care Community Ambulatory

90.0

88.0

88.9* 86.1

86.0 84.2 84.0 84.2 82.5*

82.0

80.0

80.6

78.0 2006 2007 2008 2009

* Preliminary scores do not meet KLAS minimum konfidence level.


140 I PACS Digest
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Vendor Briefs

Figure 213: Sectra: Support and Documentation Positive vs. Negative Commentary
100% 90% 80%
70% Negative

Positive
3

60% 50%
40% 8 7

10

30% 20% 10% 0% Acute Care Community Ambulatory

Figure 214: Sectra: Vulnerability (out of 100%)


Would You Buy it Again 100% Part of Long-Term Plan

95%

94%

93%

93%

93%

90% 86% 85% 81% 80%

75%

70% Acute Care Community Ambulatory


PACS Digest I 141

Figure 215: Sectra: Product Quality (out of 9)


Product Quality Rating 8.4 8.2
8.0 7.8

Ease of Use

Quality of Releases or Updates

8.2 8.0 7.9 7.8 7.7 7.8 7.7 7.6

7.6 7.4 7.2 7.0 6.8


6.6

7.0

6.4 Acute Care Community Ambulatory

Figure 216: Sectra: Service (out of 9)


Quality of Telephone/Web Support 8.2 8.0
7.8 7.6

Proactive Service

Errors Addressed Quickly

8.0
7.9

7.8

7.8

7.8

7.8 7.7

7.4 7.2 7.0 6.8 6.6


6.4

7.3

6.9

6.2 Acute Care


142 I PACS Digest

Community

Ambulatory

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Vendor Briefs

SIEMENS SYNGO IMAGING


Overall Score 65.3 71.7 Ranking 12th (of 13) 16th (of 16)

Segment Acute Care Community

* Preliminary scores do not meet KLAS minimum konfidence level.

Figure 217: Siemens: Provider Sizes (acute care n=21, community n=15)
100% 90% Ambulatory 80% 65.1*
70% Over 100 Physicians 26100 Physicians

625 Physicians 25 Physicians 1 Physician Community


100200 Beds Under 100 Beds

60% 50%
40%

64.5 30% 73.3* 20% 10% 0% Acute Care Community Ambulatory


Acute Care

Over 1,000 Beds 5011,000 Beds 201500 Beds

* Preliminary scores do not meet KLAS minimum konfidence level. No data is shown for any area with less than six respondents.

PACS Digest I 143

Figure 218: Siemens: Scores by Years Live (acute care n=23, community n=17)
69.0
68.3*

01 Years

23 Years

4+ Years

68.0

67.0

66.0

65.0

64.6

64.0

63.0

62.0 Acute Care


68.0 67.0 66.0 65.0
64.0

Community

Ambulatory

Figure 219: Siemens: Scores by Region (acute care n=23, community n=17)
Central East South West

65.7*

63.0 62.3* 62.0 61.3* 61.0 60.0 59.0 Acute Care Community Ambulatory

* Preliminary scores do not meet KLAS minimum konfidence level. No data is shown for any area with less than six respondents.
144 I PACS Digest
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Vendor Briefs

Figure 220: Siemens: Score Frequency


60% Acute Care Community
50%

Ambulatory

40%

30%

20%

10%

0% Under 75 7580 8185 8690 9195 96100

Figure 221: Siemens: Score Trending


84.0 82.0 80.0 78.0
76.0 81.2*

Acute Care Community Ambulatory

74.0 72.0 70.3* 70.0


68.0

73.6*
71.7

69.7

68.7*

66.0 64.0 62.0 2006 2007 2008 2009 65.3 64.4

* Preliminary scores do not meet KLAS minimum konfidence level.


PACS Digest I 145

Figure 222: Siemens: Support and Documentation Positive vs. Negative Commentary
100% 90% 80% 4
70% Negative

Positive

60% 7 50%
40%

30%
4

20% 10% 1 0% Acute Care Community Ambulatory

Figure 223: Siemens: Vulnerability (out of 100%)


Would You Buy it Again 100% 95% 90% 85% 82% 80% 75% 70% 65% 61% 60% 55% Acute Care
146 I PACS Digest

Part of Long-Term Plan

94%

59%

Community

Ambulatory

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Vendor Briefs

Figure 224: Siemens: Product Quality (out of 9)


Product Quality Rating 7.4 7.2
7.0 6.8 7.1

Ease of Use

Quality of Releases or Updates

7.0

6.6 6.4 6.2 6.0 5.8


5.6

6.6

6.1 6.0 5.8

5.4 Acute Care Community Ambulatory

Figure 225: Siemens: Service (out of 9)


Quality of Telephone/Web Support 7.0 Proactive Service Errors Addressed Quickly

6.6
6.5

6.5 6.3

6.0

5.9 5.7

5.5

5.0

5.0

4.5 Acute Care Community Ambulatory


PACS Digest I 147

STRYKER IMAGING OFFICEPACS POWER (ORTHO.)


Overall Score 80.1 Ranking 15th (of 18)

Segment Ambulatory

* Preliminary scores do not meet KLAS minimum konfidence level.

Figure 226: Stryker: Provider Sizes (ambulatory n=16)


100% 90% Ambulatory 80%
70% Over 100 Physicians 26100 Physicians

625 Physicians 25 Physicians 1 Physician Community


100200 Beds Under 100 Beds Acute Care

60% 50%
40%

30% 20% 10% 0% Acute Care Community Ambulatory

Over 1,000 Beds 5011,000 Beds 201500 Beds

* Preliminary scores do not meet KLAS minimum konfidence level. No data is shown for any area with less than six respondents.

148 I PACS Digest

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Vendor Briefs

Figure 227: Stryker: Scores by Years Live (ambulatory n=16)


83.0 82.0 81.0
80.0

01 Years

23 Years

4+ Years

81.0*

79.0 78.0
77.0

76.0 75.0 74.0 73.0 Acute Care


83.0 82.0 81.0 80.4*
80.0

Community

Ambulatory

Figure 228: Stryker: Scores by Region (ambulatory n=16)


Central East South West

79.0 78.0
77.0

76.0 75.0 74.0 73.0 Acute Care Community Ambulatory

* Preliminary scores do not meet KLAS minimum konfidence level. No data is shown for any area with less than six respondents.
PACS Digest I 149

Figure 229: Stryker: Score Frequency


35%
Acute Care Community Ambulatory

30%

25%

20%

15%

10%

5%

0% Under 75 7580 8185 8690 9195 96100

Figure 230: Stryker: Score Trending


90.0 Acute Care Community 88.0
87.7

Ambulatory

86.0

84.0
82.1*

82.0 80.1 80.0

78.0

76.0 2006 2007 2008 2009

* Preliminary scores do not meet KLAS minimum konfidence level.


150 I PACS Digest
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Vendor Briefs

Figure 231: Stryker: Support and Documentation Positive vs. Negative Commentary
100% 90% 80%
70% Negative

Positive
3

60% 50%
40%

30% 20% 10% 0% Acute Care Community

Ambulatory

Figure 232: Stryker: Vulnerability (out of 100%)


Would You Buy it Again 100% 98% 96% 94% 92% 90% 88% 86% 84% 82% 80% Acute Care Community Ambulatory
PACS Digest I 151

Part of Long-Term Plan 100%

87%

Figure 233: Stryker: Product Quality (out of 9)


Product Quality Rating 8.0 7.8 7.6
7.5

Ease of Use

Quality of Releases or Updates

7.0

6.5

6.5

6.0

5.5 Acute Care Community Ambulatory

Figure 234: Stryker: Service (out of 9)


Quality of Telephone/Web Support 7.2 7.1
7.0 6.9

Proactive Service

Errors Addressed Quickly

7.1

6.8 6.7 6.6 6.5 6.4


6.3

6.5

6.5

6.2 Acute Care


152 I PACS Digest

Community

Ambulatory

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