Klas2009pacs Digest

VENDOR BRIEFS AGFA DATA AMICAS DATA INFINITT DATA AMICAS (EMAGEON) DATA ASPYRA DATA AVREO DATA
BRIT DATA CARESTREAM DATA CERNER DATA DR SYSTEMS DATA

ERAD DATA
GE (DYNAMIC IMAGING) DATA
INTELERAD DATA MCKESSON DATA MEDSTRAT DATA MERGE DATA NOVARAD DATA PHILIPS DATA RAMSOFT DATA SECTRA DATA SIEMENS DATA STRYKER DATA
FUJIFILM DATA GE DATA
Vendor Briefs
AGFA IMPAX
Overall Score 77.4 79.4 71.9* Ranking 9th (of 13) 14th (of 16) N/A
Segment Acute Care Community Ambulatory*
* Preliminary scores do not meet KLAS minimum konfidence level.
Figure 19: Agfa: Provider Sizes (acute care n=46, community n=29, ambulatory n=11)
100% 79.9* 90% Ambulatory 80% 72.0*
70% Over 100 Physicians 26100 Physicians
77.9
625 Physicians 25 Physicians 1 Physician Community

100200 Beds Under 100 Beds
60% 50%
40%
30% 20% 10% 0%
79.2 81.1*
Acute Care
Over 1,000 Beds 5011,000 Beds 201500 Beds
Acute Care
Community
Ambulatory
* Preliminary scores do not meet KLAS minimum konfidence level. No data is shown for any area with less than six respondents.
PACS Digest I 33
Figure 20: Agfa: Scores by Years Live (acute care n=53, community n=28)
82.0 01 Years 80.5
80.0
23 Years
4+ Years
79.5*
78.0
77.6
76.0
74.0
73.9*
72.0
70.0 Acute Care 84.0 82.0 80.0 78.0

76.0
Community
Ambulatory
Figure 21: Agfa: Scores by Region (acute care n=53, community n=29)
83.0* Central 82.4* East South West
77.3
76.9*
74.6* 74.0 72.0 70.0 68.0 66.0 Acute Care Community Ambulatory 71.8*
34 I PACS Digest
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Vendor Briefs
Figure 22: Agfa: Score Frequency

35%
Acute Care Community Ambulatory
30%
25%
20%
15%
10%
5%
0% Under 75 7580 8185 8690 9195 96100
Figure 23: Agfa: Score Trending

88.0 86.0 84.0
82.0
86.6
83.8
81.4 81.8 79.4 78.3 77.8
80.0 78.0
76.0
80.4
77.4
76.0* 74.0 72.0 71.9* 70.0

70.0*
68.0 2006 2007 2008 2009

PACS Digest I 35
Figure 24: Agfa: Support and Documentation Positive vs. Negative Commentary
100% 90% 80%
70% 6 Negative
Positive 6 3
60% 50%
40%
30% 20% 10% 0%
11
10
Acute Care
Community
Ambulatory
Figure 25: Agfa: Vulnerability (out of 100%)

Would You Buy it Again 100% Part of Long-Term Plan
95% 92%* 90% 90% 88% 86% 85%
80%
79%
75%
75%*
70% Acute Care Community Ambulatory

36 I PACS Digest
Vendor Briefs
Figure 26: Agfa: Product Quality (out of 9)

Product Quality Rating 8.0 Ease of Use Quality of Releases or Updates
7.6
7.5 7.4
7.3
7.2*
7.1 7.0 6.7 6.5 7.0 6.8*
6.0
6.0*
5.5 Acute Care Community Ambulatory
Figure 27: Agfa: Service (out of 9)

Quality of Telephone/Web Support 8.0 Proactive Service Errors Addressed Quickly
7.5 7.1 7.0 6.8
7.5
7.0 6.8* 6.6
6.5
6.4
6.4*
6.0
5.7*
5.5

PACS Digest I 37
AMICAS PACS
Overall Score 82.3 85.9 84.3 Ranking 7th (of 13) 6th (of 16) 6th (of 18)
Segment Acute Care Community Ambulatory
Figure 28: AMICAS: Provider Sizes (acute care n=26, community n=26, ambulatory n=19)
100% 90% Ambulatory 80% 83.8*
625 Physicians 25 Physicians 1 Physician Community 84.1

100200 Beds Under 100 Beds Acute Care
60% 50%
40%
30% 20% 10% 0% Acute Care
86.5*
Community
Ambulatory
38 I PACS Digest
Vendor Briefs
Figure 29: AMICAS: Scores by Years Live (acute care n=39, community n=27, ambulatory n=24)
95.0 01 Years 90.1 88.7* 87.3* 85.8* 85.0 83.5* 23 Years 4+ Years
90.0
80.0 77.2* 75.3 75.0
70.0
Figure 30: AMICAS: Scores by Region (acute care n=39, community n=27, ambulatory n=24)
88.0 86.8 86.0 84.8* 84.0 86.5* 87.1* Central East South West
82.0
81.2
81.1* 80.1*
80.0
78.0
77.4*
76.0
74.0
PACS Digest I 39
Figure 31: AMICAS: Score Frequency

35%
30%
25%
20%
15%
10%
5%
0% Under 75 7580 8185 8690 9195 96100
Figure 32: AMICAS: Score Trending

90.0 Acute Care Community
88.0
Ambulatory 86.8 86.1
86.0 85.3 84.0 83.6

83.0
85.9
84.3
83.4 82.0
82.3
80.0 79.5 78.0 2006

40 I PACS Digest
2007
2008
2009
Vendor Briefs
Figure 33: AMICAS: Support and Documentation Positive vs. Negative Commentary
100% 90% 80%
70% Negative
Positive
3
60% 50%
40%
10
12
30% 20% 10% 0%
Acute Care
Community
Ambulatory
Figure 34: AMICAS: Vulnerability (out of 100%)

Would You Buy it Again 100%
98% 96%
Part of Long-Term Plan 100% 100%
97% 96%
94% 92% 90% 88%

86%
93%
90%

PACS Digest I 41
Figure 35: AMICAS: Product Quality (out of 9)

Product Quality Rating 8.2 8.0 7.9 7.8 7.9 Ease of Use 8.1 Quality of Releases or Updates
8.0
7.8
7.6
7.4
7.5
7.4
7.4
7.2
7.2
7.0
6.8
Figure 36: AMICAS: Service (out of 9)

Quality of Telephone/Web Support 7.8 7.6 7.6 Proactive Service Errors Addressed Quickly
7.6
7.4
7.3
7.3
7.2
7.1
7.1
7.0
7.0
6.9
6.8
6.7
6.6
6.4
6.2 Acute Care

42 I PACS Digest
Community
Ambulatory
Vendor Briefs
AMICAS RADSUITE (EMAGEON)

Overall Score 68.2 86.7* Ranking T10th (of 13) N/A
Segment Acute Care Community*
Figure 37: AMICAS (Emageon): Provider Sizes (acute care n=28, community n=10)
100% 90% Ambulatory 80%

60% 50%
40%
67.4 30% 20% 10% 0% Acute Care Community Ambulatory

Acute Care
PACS Digest I 43
Figure 38: AMICAS (Emageon): Scores by Years Live (acute care n=34)
70.0 69.0 68.0 67.1
67.0
01 Years
23 Years
4+ Years
66.7*
66.0 65.0
64.0
63.0 62.0 61.0 60.0 Acute Care 90.0 85.2* 85.0 Community Ambulatory
Figure 39: AMICAS (Emageon): Scores by Region (acute care n=35)

Central East South West
80.0
75.0
70.0
65.0
60.0 56.0
55.0
44 I PACS Digest
Vendor Briefs
Figure 40: AMICAS (Emageon): Score Frequency

60%
50%
40%
30%
20%
10%
0% Under 75 7580 8185 8690 9195 96100
Figure 41: AMICAS (Emageon): Score Trending

90.0 88.2* 86.8*
86.0
86.7*
86.7*
82.0
79.6
Acute Care Community

Ambulatory
78.4 78.0
74.0 71.9
70.0 68.2
66.0 2006 2007 2008 2009

PACS Digest I 45
Figure 42: AMICAS (Emageon): Support and Documentation Positive vs. Negative Commentary
100% 90% 80%
70% 2 Negative
Positive
15 60% 50%
40%
30% 20% 7 10% 0% Acute Care
Community
Ambulatory
Figure 43: AMICAS (Emageon): Vulnerability (out of 100%)

95% 90%
Part of Long-Term Plan 100%*
100%*
85% 80% 75% 70%

65%
79%
64%

46 I PACS Digest
Vendor Briefs
Figure 44: AMICAS (Emageon): Product Quality (out of 9)

Product Quality Rating 8.5 8.0*
7.9*
Ease of Use
Quality of Releases or Updates
8.0
7.5 7.2* 7.0 6.9
6.5
6.0
6.0
5.5 5.2 5.0
Figure 45: AMICAS (Emageon): Service (out of 9)

8.0
7.9* 7.5*
7.3*
7.5
7.0
6.5
6.0
5.8 5.6 5.6
5.5

PACS Digest I 47
ASPYRA ACCESSNET
Overall Score 84.2 81.3 Ranking 8th (of 16) 11th (of 18)
Segment Community Ambulatory
Figure 46: Aspyra: Provider Sizes (community n=16, ambulatory n=20)


60% 50%
40%
90.3*
30% 20% 10% 0% Acute Care Community Ambulatory
48 I PACS Digest
Vendor Briefs
Figure 47: Aspyra: Scores by Years Live (community n=19, ambulatory n=22)
92.0 90.0 88.0 86.0
84.0
01 Years
23 Years
4+ Years
90.6*
82.2* 82.0 80.7 80.0 78.0 76.0 74.0 Acute Care Community Ambulatory
Figure 48: Aspyra: Scores by Region (community n=19, ambulatory n=22)

95.0 91.6*
90.0
Central
East
South
West
85.0
80.0
80.0*
76.5* 75.0
70.0
PACS Digest I 49
Figure 49: Aspyra: Score Frequency

35%
30%
25%
20%
15%
10%
5%
0% Under 75 7580 8185 8690 9195 96100
Figure 50: Aspyra: Score Trending

90.0 86.6 84.2
84.3
86.0
85.0*
84.7*
85.7
82.0
82.8
81.3
78.0
74.0
70.1*
70.0 66.2* 66.0 64.4*
62.0 2006 2007 2008 2009

50 I PACS Digest
Vendor Briefs
Figure 51: Aspyra: Support and Documentation Positive vs. Negative Commentary
100% 90% 80%
70% Negative
Positive
60% 50%
12 40%
30% 20% 10% 0% Acute Care Community
Ambulatory
Figure 52: Aspyra: Vulnerability (out of 100%)

98%
96%
95%
94%
92%
90%
89%
89%
88% 86%
86%

PACS Digest I 51
Figure 53: Aspyra: Product Quality (out of 9)

Product Quality Rating 8.2 8.1 8.0
7.9
Ease of Use
7.8
7.8 7.7
7.8
7.6
7.4 7.3 7.2
7.0
Figure 54: Aspyra: Service (out of 9)

Quality of Telephone/Web Support 7.8 7.7 7.6 Proactive Service Errors Addressed Quickly
7.6 7.4
7.4
7.3
7.2
7.0
6.9
6.8
6.7
6.6
6.4
6.2 Acute Care

52 I PACS Digest
Community
Ambulatory
Vendor Briefs
AVREO INTERVIEW
Overall Score 85.4 86.9 Ranking 7th (of 16) 3rd (of 18)
Figure 55: Avreo: Provider Sizes (community n=20, ambulatory n=16)

70%
83.5*
Over 100 Physicians 26100 Physicians

100200 Beds Under 100 Beds 84.5* Acute Care
60% 50%
40%
30% 20% 10% 0% Acute Care
Community
Ambulatory
PACS Digest I 53
Figure 56: Avreo: Scores by Years Live (community n=20, ambulatory n=15)
92.0 90.0 88.0
86.0
01 Years
23 Years
4+ Years 89.3* 87.9*
84.0 82.0
80.0
83.5*
84.0*
78.0 76.0 74.0 72.0 Acute Care

90.0 89.0
77.8*
Community
Ambulatory
Figure 57: Avreo: Scores by Region (community n=20, ambulatory n=16)

88.1*
88.0
87.0
86.9
86.0 85.0
84.0
83.0 82.0 81.0 80.0 Acute Care Community Ambulatory
54 I PACS Digest
Vendor Briefs
Figure 58: Avreo: Score Frequency

60%
50%
40%
30%
20%
10%
0% Under 75 7580 8185 8690 9195 96100
Figure 59: Avreo: Score Trending

94.0 92.3* 92.0 91.2
93.6
90.0
90.5
88.0 86.9 86.0 85.1 84.0 84.0 82.0 2006 2007 2008 2009 85.4

PACS Digest I 55
Figure 60: Avreo: Support and Documentation Positive vs. Negative Commentary
100% 90% 80%
70% Negative
Positive
60% 50%
40%
6 5
Figure 61: Avreo: Vulnerability (out of 100%)

95%
94%
90% 88%
85%
85%
80%
80%
75%
70% Acute Care

56 I PACS Digest
Community
Ambulatory
Vendor Briefs
Figure 62: Avreo: Product Quality (out of 9)

Product Quality Rating 8.4 Ease of Use Quality of Releases or Updates 8.3
8.2 8.0
8.0
7.8
7.8 7.7
7.6
7.5
7.4
7.4
7.2
7.0
Figure 63: Avreo: Service (out of 9)

Quality of Telephone/Web Support 8.1 8.0 7.9 7.8 7.7 7.6 7.5 7.4 7.3 7.2 Acute Care Community Ambulatory
PACS Digest I 57
Proactive Service
Errors Addressed Quickly
8.0 7.9 7.8

7.7
7.5
7.5
BRIT SYSTEMS PACS ROENTGEN FILES

Overall Score 82.6 83.4* Ranking 11th (of 16) N/A
Segment Community Ambulatory*
Figure 64: BRIT: Provider Sizes (community n=16, ambulatory n=6)

100% 90% 77.9* 80%
70%
Ambulatory

60% 50%
40%
83.1* 30% 20% 10% 0% Acute Care Community Ambulatory

Acute Care
58 I PACS Digest
Vendor Briefs
Figure 65: BRIT: Scores by Years Live (community n=19)

84.0
83.3* 83.0
01 Years
23 Years
4+ Years
82.0
81.0
80.1* 80.0
79.0
78.0 Acute Care

90.0 88.0 86.0 84.0
82.0
Community
Ambulatory
Figure 66: BRIT: Scores by Region (community n=19)

Central East South West 88.4*
80.0 78.0 76.0 74.0 72.0 Acute Care Community Ambulatory 77.6*
PACS Digest I 59
Figure 67: BRIT: Score Frequency

30%
25%
20%
15%
10%
5%
0% Under 75 7580 8185 8690 9195 96100
Figure 68: BRIT: Score Trending

92.0 90.0 88.0 86.0
84.0 89.4
86.8* 83.4* 82.0 82.2 82.6
82.0 80.0 78.0 76.2* 76.0 74.0 2006 2007 2008
2009

60 I PACS Digest
Vendor Briefs
Figure 69: BRIT: Support and Documentation Positive vs. Negative Commentary
100% 90% 80%
70% Negative
Positive
3
60% 50%
40%
10
Figure 70: BRIT: Vulnerability (out of 100%)

Would You Buy it Again Part of Long-Term Plan
100%
100%*
95%
90%
89%
86%*
85% 84%
80%

PACS Digest I 61
Figure 71: BRIT: Product Quality (out of 9)

Product Quality Rating 8.2 8.0 7.8 7.6 7.4 7.2 7.0 6.8 6.6 6.4 Acute Care Community Ambulatory 6.8 6.7*
7.2
Ease of Use
Quality of Releases or Updates 8.1*
7.7* 7.6
Figure 72: BRIT: Service (out of 9)

Quality of Telephone/Web Support 7.8 7.7
7.6 7.5
Proactive Service
7.7* 7.6
7.4 7.3 7.2 7.1 7.0

6.9
7.4
7.2 7.1* 7.1*

62 I PACS Digest
Vendor Briefs
CARESTREAM PACS (DIRECTVIEW)

Overall Score 78.0 79.8 79.3 Ranking 8th (of 13) 13th (of 16) 16th (of 18)
Figure 73: Carestream: Provider Sizes (acute care n=24, community n=26, ambulatory n=14)
100% 90%
83.5*
Ambulatory 78.6*
80%
70%

60% 50%
40%
30% 20% 10% 0%
74.9
80.7
Acute Care
Acute Care
Community
Ambulatory
PACS Digest I 63
Figure 74: Carestream: Scores by Years Live (acute care n=30, community n=26, ambulatory n=16)
82.0 81.0 80.0 79.2*
79.0 79.0*
01 Years
23 Years
4+ Years
78.0 77.0
76.1* 76.0
77.9
77.8*
Figure 75: Carestream: Scores by Region (acute care n=30, community n=27, ambulatory n=16)
90.0 Central East South West
85.5* 85.0 81.8* 80.0 77.6* 75.1*
75.0
70.3*
70.0
65.0
64 I PACS Digest
Acute Care
Community
Ambulatory
Vendor Briefs
Figure 76: Carestream: Score Frequency

45% 40% 35% 30%
25% Acute Care
Community Ambulatory
20% 15% 10% 5% 0% Under 75 7580 8185 8690 9195 96100
Figure 77: Carestream: Score Trending

86.0 84.0* 84.0 82.0
80.0
Acute Care Community Ambulatory 81.2*

80.9
79.8
79.3
78.0 76.0
74.0
76.7
77.0
77.1 78.0
72.0 70.0 68.0 66.0 2006 2007 2008 2009

67.4*

PACS Digest I 65
Figure 78: Carestream: Support and Documentation Positive vs. Negative Commentary
100% 90% 80% 4
70% Negative
Positive 2
8 60% 50%
40%
30%
4
20% 4 10% 0% Acute Care Community Ambulatory
Figure 79: Carestream: Vulnerability (out of 100%)

95%
93% 93% 93%
90% 88%
85%
80%
79%
79%
75%
70% Acute Care

66 I PACS Digest
Community
Ambulatory
Vendor Briefs
Figure 80: Carestream: Product Quality (out of 9)

Product Quality Rating 7.8 7.6 7.4 7.2 7.0 6.8 6.6 6.4 6.2 6.0 Acute Care Community Ambulatory
6.8 6.6
Ease of Use
7.6
7.6 7.5 7.3 7.2

7.1
7.3
Figure 81: Carestream: Service (out of 9)

Quality of Telephone/Web Support 7.4 7.2 Proactive Service Errors Addressed Quickly
7.2 7.0 7.0
7.0
6.9
6.9
6.8
6.6
6.6
6.5
6.5
6.4
6.3
6.2
6.0

PACS Digest I 67
CERNER MILLENNIUM PROVISION

Overall Score 65.0 56.6* Ranking 13th (of 13) N/A
Segment Acute Care Community*
Figure 82: Cerner: Provider Sizes (acute care n=19, community n=6)
71.3*

60% 50%
40%
30% 63.5* 20% 10% 0% Acute Care Community Ambulatory
68 I PACS Digest
Vendor Briefs
Figure 83: Cerner: Scores by Years Live (acute care n=23)

70.0 69.0 68.0
67.0
01 Years
23 Years
4+ Years
66.4*
66.0 65.0
64.0
63.4*
63.0 62.0 61.0 60.0 Acute Care 70.0 68.9* Community Ambulatory
Figure 84: Cerner: Scores by Region (acute care n=23)

69.0
68.0
67.0
66.0 64.9*
65.0
64.0
63.0
PACS Digest I 69
Figure 85: Cerner: Score Frequency

70%
60%
50%
40%
30%
20%
10%
0% Under 75 7580 8185 8690 9195 96100
Figure 86: Cerner: Score Trending

72.0 70.0* 70.0 68.0 66.0
65.9* 64.0
Acute Care Community Ambulatory 67.2* 67.7*
66.7
65.0
62.0 60.0 58.0 56.0 54.0 2006 2007 2008 2009
56.6*

70 I PACS Digest
Vendor Briefs
Figure 87: Cerner: Support and Documentation Positive vs. Negative Commentary
100% 90% 2 80%
70% Negative
Positive
60% 50%
40%
5 30% 20% 10% 0% Acute Care Community Ambulatory 2
Figure 88: Cerner: Vulnerability (out of 100%)

Would You Buy it Again 100% 95%
90%
Part of Long-Term Plan
86%*
85%
83%
80% 75% 70% 65% 60%

55%
67%
57%*

PACS Digest I 71
Figure 89: Cerner: Product Quality (out of 9)

6.5 6.2
6.4
6.0
6.0
6.0*
5.5 5.2*
5.1*
5.0
Figure 90: Cerner: Service (out of 9)

Quality of Telephone/Web Support 6.5 6.3 6.1
6.0 5.7
Proactive Service
5.5
5.4*
5.4*
5.0
4.9*
4.5

72 I PACS Digest
Vendor Briefs
DR SYSTEMS UNITY PACS

Overall Score 83.1 86.1 81.5 Ranking 6th (of 13) T3rd (of 16) 10th (of 18)
Figure 91: DR Systems: Provider Sizes (acute care n=26, community n=23, ambulatory n=22)
70%
81.7*
83.0*

60% 50%
40%
83.4 30% 87.8* 20% 10% 0% Acute Care Community Ambulatory

Acute Care
PACS Digest I 73
Figure 92: DR Systems: Scores by Years Live (acute care n=32, community n=25, ambulatory n=24)
90.0
88.4*
01 Years
23 Years
4+ Years
88.0 86.4* 86.0 84.5 84.0

82.0
83.2*
80.0 78.0 76.0 74.0 72.0 Acute Care Community Ambulatory 77.6
Figure 93: DR Systems: Scores by Region (acute care n=31, community n=26, ambulatory n=25)
95.0 Central 90.4*
90.0
East
South
West
86.2* 85.2* 85.0
85.8*
82.0* 80.0 79.9
75.0 72.4* 70.0
74 I PACS Digest
Vendor Briefs
Figure 94: DR Systems: Score Frequency

25%
20%
15%
10%
5%
0% Under 75 7580 8185 8690 9195 96100
Figure 95: DR Systems: Score Trending

92.0 91.3
90.1 90.0
91.2
Acute Care Community Ambulatory 88.9
88.4
88.0
87.5
87.9
86.0 86.0
86.1
84.0
83.6 83.1
82.0 81.5 80.0 2006 2007 2008 2009

PACS Digest I 75
Figure 96: DR Systems: Support and Documentation Positive vs. Negative Commentary
100% 90% 80%
70% Negative
Positive 3 6
7
60% 50%
40%
30% 20% 10% 0%
10 6
Acute Care
Community
Ambulatory
Figure 97: DR Systems: Vulnerability (out of 100%)

100%
100%
95%
94% 92%
90% 88%
85%
84%
80%
80%
75% Acute Care

76 I PACS Digest
Community
Ambulatory
Vendor Briefs
Figure 98: DR Systems: Product Quality (out of 9)

Product Quality Rating 8.4 8.2
8.0 7.8
Ease of Use 8.3
7.9 7.8 7.8 7.8 7.7 7.7
7.6 7.4 7.2 7.0 6.8

6.6
7.3 7.1
Figure 99: DR Systems: Service (out of 9)

7.6 7.4
Proactive Service 7.9
7.6 7.4 7.3 7.2
7.2 7.0 6.8 6.6 6.4

6.2
6.9 6.8 6.7 6.7

PACS Digest I 77
ERAD PACS
Segment Community* Ambulatory
Overall Score 61.7* 78.0
Ranking N/A th 17 (of 18)
Figure 100: eRAD: Provider Sizes (community n=9, ambulatory n=17)


60% 50%
40%
78 I PACS Digest
Vendor Briefs
Figure 101: eRAD: Scores by Years Live (ambulatory n=17)

80.0 79.0 78.0
77.0
01 Years
23 Years
4+ Years 78.8*
76.0 75.0
74.0
Figure 102: eRAD: Scores by Region (ambulatory n=18)

84.0 83.0 82.0
81.0
Central
East
South
West
81.7*
80.0 79.0
78.0
PACS Digest I 79
Figure 103: eRAD: Score Frequency

35%
30%
25%
20%
15%
10%
5%
0% Under 75 7580 8185 8690 9195 96100
Figure 104: eRAD: Score Trending

86.0 83.5
82.0
82.0
82.0*
78.0 78.0 76.1* 76.5
74.0
70.0
66.0
62.0 59.0* 58.0 2006 2007 2008
61.7*
2009

80 I PACS Digest
Vendor Briefs
Figure 105: eRAD: Support and Documentation Positive vs. Negative Commentary
100% 90% 80%
70% Negative
Positive
60% 50%
40%
30% 20% 10% 0% Acute Care Community Ambulatory 4
Figure 106: eRAD: Vulnerability (out of 100%)

90%
80%
78%
70%
70%* 65%
60%
50%
44%*

PACS Digest I 81
Figure 107: eRAD: Product Quality (out of 9)

7.5
7.4 7.2
7.0 6.8*
6.5 6.3
6.0 5.8*
5.7*
5.5
Figure 108: eRAD: Service (out of 9)

7.5
7.3 7.1
7.0
6.5 6.2 6.0
5.5 5.0* 4.8* 4.5*
5.0
4.5

82 I PACS Digest
Vendor Briefs
FUJIFILM SYNAPSE
Overall Score 83.3 83.8 85.2 Ranking 5th (of 13) 10th (of 16) T4th (of 18)
Figure 109: FUJIFILM: Provider Sizes (acute care n=49, community n=38, ambulatory n=22)
100% 90% 81.9* 80%
70%
Ambulatory
625 Physicians 83.3 25 Physicians 1 Physician Community

60% 50%
40%
85.0
30% 20% 83.4* 10% 0% Acute Care Community Ambulatory
PACS Digest I 83
Figure 110: FUJIFILM: Scores by Years Live (acute care n=58, community n=44, ambulatory n=22)
87.0 01 Years 23 Years 4+ Years
86.0
85.8*
85.0 84.4* 84.0 84.0
84.7*
83.0
83.0 82.6*
82.0
Figure 111: FUJIFILM: Scores by Region (acute care n=57, community n=44, ambulatory n=22)
94.0 92.0 90.5* 90.0 88.0
86.0 84.3 84.2
Central
East
South
West
89.2*
85.1*
84.0 82.4* 82.0 80.0 78.0 76.0 Acute Care Community Ambulatory
81.5* 82.7*
81.9*
80.2*
84 I PACS Digest
Vendor Briefs
Figure 112: FUJIFILM: Score Frequency

50% 45% 40%
30% 25%
20%
15% 10% 5% 0% Under 75 7580 8185 8690 9195 96100
Figure 113: FUJIFILM: Score Trending

88.0
86.8
87.0 86.4 86.0

85.9
85.8 85.2 85.7 85.2
85.0
84.7
84.0
83.6
83.8
83.0
83.3
82.0
81.0
81.4
80.0 2006 2007 2008 2009

PACS Digest I 85
Figure 114: FUJIFILM: Support and Documentation Positive vs. Negative Commentary
100% 90% 80%
70% Negative
Positive 3 8 10
60% 50%
40%
7 30% 20% 10% 0% Acute Care Community Ambulatory 10 8
Figure 115: FUJIFILM: Vulnerability (out of 100%)

98% 96%
Part of Long-Term Plan 100% 100%
97% 95%
93%
94% 92% 90% 88%

86%
90%
84% Acute Care

86 I PACS Digest
Community
Ambulatory
Vendor Briefs
Figure 116: FUJIFILM: Product Quality (out of 9)

7.2 7.1 7.0
Ease of Use
Quality of Releases or Updates 8.1
8.0
8.0
7.7 7.6
7.7
Figure 117: FUJIFILM: Service (out of 9)

Quality of Telephone/Web Support 7.8 7.6 7.5 7.4 7.3 7.2 7.1 7.2 7.4 Proactive Service Errors Addressed Quickly
7.6
7.4
7.2
7.0
6.8
6.7
6.6
6.4

PACS Digest I 87
GE CENTRICITY PACS
Overall Score 68.2 79.3 77.7* Ranking T10th (of 13) 15th (of 16) N/A
Segment Acute Care Community Ambulatory*
Figure 118: GE: Provider Sizes (acute care n=67, community n=37, ambulatory n=11)
100% 90% 80%
70% 71.7 78.1 63.3*
Ambulatory

60% 50%
40%
30% 20%
67.3
Over 1,000 Beds 81.4* 10% 0% Acute Care Community Ambulatory 5011,000 Beds 201500 Beds
88 I PACS Digest
Vendor Briefs
Figure 119: GE: Scores by Years Live (acute care n=71, community n=41)
90.0 87.6* 01 Years 23 Years 4+ Years
85.0
80.0 76.9 75.0
70.0
70.0
65.0
64.6
Figure 120: GE: Scores by Region (acute care n=72, community n=42)
85.0 Central 80.7*
80.0
East
South
West
79.1
79.2*
75.6*
75.0 72.8 70.0
70.0
66.4 65.0 63.2
60.0
PACS Digest I 89
Figure 121: GE: Score Frequency

60% Acute Care Community
50%
Ambulatory
40%
30%
20%
10%
0% Under 75 7580 8185 8690 9195 96100
Figure 122: GE: Score Trending

86.0 84.0 82.0
80.4 80.0
Acute Care 83.6 Community Ambulatory
79.3 78.6
78.3*
78.0 76.0
74.0
77.6 75.6 77.7*
77.0
74.0* 72.0 70.0 68.2 68.0 66.0 2006 2007 2008 2009 72.5

90 I PACS Digest
Vendor Briefs
Figure 123: GE: Support and Documentation Positive vs. Negative Commentary
100% 90% 80%
70% 5 Negative
Positive
2 16
60% 50%
40%
30% 20% 10% 0% Acute Care 10
10
2
Community
Ambulatory
Figure 124: GE: Vulnerability (out of 100%)

Would You Buy it Again 100% 96%*
95% 90%
93% 88%* 85% 85%
85% 80% 75% 70%

65%
64%

PACS Digest I 91
Figure 125: GE: Product Quality (out of 9)

Product Quality Rating 8.0 7.7*
7.5
Ease of Use
7.5
7.5
7.2
7.1* 7.0 6.9
6.5
6.5* 6.4
6.1
6.0
Figure 126: GE: Service (out of 9)

7.5
7.3*
7.1 7.0 6.9 6.9 6.9*
6.5
6.4 6.1 6.2*
6.0
5.7
5.5

92 I PACS Digest
Vendor Briefs
GE CENTRICITY PACS-IW (DYNAMIC IMAGING)

Overall Score 88.1 80.3 80.2 Ranking 1st (of 13) 12th (of 16) 14th (of 18)
Figure 127: GE (Dynamic Imaging): Provider Sizes (acute care n=27, community n=31, ambulatory n=21)
70% 86.4* Over 100 Physicians 26100 Physicians
81.1

60% 50%
40%
88.3 30% 20% 10% 0% Acute Care Community Ambulatory

80.2 Acute Care
PACS Digest I 93
Figure 128: GE (Dynamic Imaging): Scores by Years Live (acute care n=38, community n=33, ambulatory n=22)
90.0 88.2 88.0 86.0 84.0
82.0
01 Years 87.0
23 Years
4+ Years
82.9* 81.5* 79.9* 78.6* 81.6*
80.0 78.0 76.0 74.0 72.0 Acute Care
Community
Ambulatory
Figure 129: GE (Dynamic Imaging): Scores by Region (acute care n=38, community n=34, ambulatory n=23)
90.0
87.9
88.8* 86.1*
85.0
83.8* 81.8*
80.0
79.3*
75.0
70.0 67.7* 65.0
94 I PACS Digest
Vendor Briefs
Figure 130: GE (Dynamic Imaging): Score Frequency

50% 45% 40%
30% 25%
20%
15% 10% 5% 0% Under 75 7580 8185 8690 9195 96100
Figure 131: GE (Dynamic Imaging): Score Trending

94.0 91.9 90.2* 90.0
89.0
92.0
90.0 90.0
88.0 88.0 86.0
88.0*
87.2
88.1
86.3
84.0
82.0 80.3
80.0
80.2
78.0 2006 2007 2008 2009

PACS Digest I 95
Figure 132: GE (Dynamic Imaging): Support and Documentation Positive vs. Negative Commentary
100% 90% 80% 6
70% 6 Negative
Positive
60% 50%
40%
30%
6
11 4
20% 10% 0% Acute Care Community
Ambulatory
Figure 133: GE (Dynamic Imaging): Vulnerability (out of 100%)

Would You Buy it Again 100% 98% 96% 94% 92% 90% 88% 86% 84% 82% Acute Care Community Ambulatory Part of Long-Term Plan
97%
97%
91%
91%
91%
87%

96 I PACS Digest
Vendor Briefs
Figure 134: GE (Dynamic Imaging): Product Quality (out of 9)

8.5 8.1 8.0
8.5 8.2 8.0 7.8 7.7

8.3
7.5
7.0
6.7
6.6
6.5
Figure 135: GE (Dynamic Imaging): Service (out of 9)

7.6 7.4
Proactive Service
7.9
7.7
7.3 7.2
7.0
7.2 7.0 6.8 6.6 6.4

6.2
6.9 6.8 6.7 6.7

PACS Digest I 97
INFINITT PACS
Overall Score 87.5 81.9 Ranking 1st (of 16) 9th (of 18)
Figure 136: Infinitt: Provider Sizes (community n=19, ambulatory n=15)

70% 88.1* Over 100 Physicians 26100 Physicians

60% 50%
40%
30% 20% 10% 0% Acute Care
87.5*
Acute Care
Community
Ambulatory
98 I PACS Digest
Vendor Briefs
Figure 137: Infinitt: Scores by Years Live (community n=21, ambulatory n=16)
90.0 01 Years 23 Years 4+ Years
87.7*
88.0
86.0
84.0
82.0
80.0 79.0* 78.0
76.0
74.0 Acute Care 88.0 Community Ambulatory
Figure 138: Infinitt: Scores by Region (community n=21, ambulatory n=16)

Central East South West 86.2* 86.0 85.8*
84.0
82.0
80.0 78.0*
78.0
76.0
74.0
PACS Digest I 99
Figure 139: Infinitt: Score Frequency

35%
30%
25%
20%
15%
10%
5%
0% Under 75 7580 8185 8690 9195 96100
Figure 140: Infinitt: Score Trending

92.0 Acute Care Community Ambulatory 88.2 88.0 88.5 89.0 87.5
90.0
86.0
84.0 82.5 82.0 81.9
80.0 78.4
78.0
77.5*
76.0 2006 2007 2008 2009

100 I PACS Digest
Vendor Briefs
Figure 141: Infinitt: Support and Documentation Positive vs. Negative Commentary
100% 90% 80%
70% Negative
Positive 3
60% 50%
40%
5 8
Figure 142: Infinitt: Vulnerability (out of 100%)

100%
100%
95%
95% 93%
90%
85%
81%
80%

PACS Digest I 101
Figure 143: Infinitt: Product Quality (out of 9)

Product Quality Rating 8.0 7.9 7.8 7.8
7.7 7.7 7.7
Ease of Use
7.6
7.4
7.2 7.1 7.0
6.8
Figure 144: Infinitt: Service (out of 9)

Quality of Telephone/Web Support 8.0 7.9 7.8
7.7
Proactive Service
Errors Addressed Quickly 7.9
7.6
7.6 7.5
7.4
7.2 7.1 7.0
6.8
6.6 Acute Care

102 I PACS Digest
Community
Ambulatory
Vendor Briefs
INTELERAD INTELEPACS
Overall Score 90.0* 88.2* 89.2 Ranking N/A N/A 1st (of 18)
Segment Acute Care* Community* Ambulatory
Figure 145: Intelerad: Provider Sizes (acute care n=8, community n=8, ambulatory n=21)

60% 50%
40%
PACS Digest I 103
Figure 146: Intelerad: Scores by Years Live (ambulatory n=23)

95.0 94.0 93.0
92.0
01 Years
23 Years
4+ Years
94.3*
91.0 90.0
89.0
Figure 147: Intelerad: Scores by Region (ambulatory n=23)

100.0 Central East South West 96.7* 95.0
90.0
85.0
83.7*
80.0
104 I PACS Digest
Vendor Briefs
Figure 148: Intelerad: Score Frequency

35%
30%
25%
20%
15%
10%
5%
0% Under 75 7580 8185 8690 9195 96100
Figure 149: Intelerad: Score Trending

93.0
92.0
92.0
91.8
91.7*
91.9
91.0 90.3*
90.0* 90.0*
90.0
89.6*
89.2
89.0
89.1*
88.0
88.1*
88.2*
87.0
86.0 2006 2007 2008 2009

PACS Digest I 105
Figure 150: Intelerad: Support and Documentation Positive vs. Negative Commentary
100% 90% 80%
70% 1 Negative
Positive 2
60% 50% 9
40%
30% 20% 10% 0%
Acute Care
Community
Ambulatory
Figure 151: Intelerad: Vulnerability (out of 100%)

Would You Buy it Again 100% 99% 98% 97% 96% 95% 94% 93% 92% 91% 90% Acute Care Community Ambulatory 96% 95% 100%* 100%* 100%* Part of Long-Term Plan 100%*

106 I PACS Digest
Vendor Briefs
Figure 152: Intelerad: Product Quality (out of 9)

Product Quality Rating 8.4 8.3 8.2 8.2* 8.1* 8.0
7.9*
Ease of Use
8.2* 8.1 8.1
7.8
7.8*
7.6
7.6*
7.4
Figure 153: Intelerad: Service (out of 9)

8.2 8.0
Proactive Service
8.4*
8.3
8.1 8.0* 7.9* 7.7* 7.9
7.8 7.6 7.4 7.2 7.0

6.8
7.4* 7.2*

PACS Digest I 107
MCKESSON HORIZON MEDICAL IMAGING

Overall Score 84.9 86.7 80.3 Ranking T2nd (of 13) 2nd (of 16) 13th (of 18)
Figure 154: McKesson: Provider Sizes (acute care n=93, community n=45, ambulatory n=24)
100% 83.6* 90% Ambulatory 80%
70% 82.0 85.8 Over 100 Physicians 26100 Physicians

60% 50%
40% 85.8
30% 20% 10% 0% Acute Care Community Ambulatory 87.8
108 I PACS Digest
Vendor Briefs
Figure 155: McKesson: Scores by Years Live (acute care n=121, community n=46, ambulatory n=29)
95.0 92.9* 01 Years 23 Years 4+ Years
90.0
87.2*
86.6 85.6
85.0
82.8 83.4*
83.7*
80.0 78.4*
75.0
Figure 156: McKesson: Scores by Region (acute care n=121, community n=47, ambulatory n=29)
90.0
89.8 87.1 85.5
89.4
88.7*
85.0
83.0
83.1
83.9* 80.5*
80.0
75.0 71.1* 70.0
PACS Digest I 109
Figure 157: McKesson: Score Frequency

25%
Ambulatory
20%
15%
10%
5%
0% Under 75 7580 8185 8690 9195 96100
Figure 158: McKesson: Score Trending

94.0
91.6
92.0
90.0 88.8 88.0 86.7 86.1 86.0 85.9 85.9
84.0
84.5
84.9 82.9
82.0 81.9 81.2

80.0
80.3
78.0 2006
110 I PACS Digest
2007
2008
2009
Vendor Briefs
Figure 159: McKesson: Support and Documentation Positive vs. Negative Commentary
100% 90% 80%
70% Negative
Positive 4 18 9
60% 50%
40% 14
30% 20% 10% 0%
32 10
Acute Care
Community
Ambulatory
Figure 160: McKesson: Vulnerability (out of 100%)

98% 96%
Part of Long-Term Plan 100%
98% 97% 96% 97%
94% 92% 90% 88%

86%
90%

PACS Digest I 111
Figure 161: McKesson: Product Quality (out of 9)

8.0 7.8
Ease of Use
8.2
8.1
7.9 7.8 7.8 7.7 7.5

7.4
7.6 7.4 7.2 7.0 6.8

6.6
7.1
Figure 162: McKesson: Service (out of 9)

7.4 7.2
Proactive Service
7.6
7.6
7.6
7.3
7.3
7.0 6.8 6.6 6.4 6.2

6.0
7.0 6.9 6.9
6.5
5.8 Acute Care

112 I PACS Digest
Community
Ambulatory
Vendor Briefs
MEDSTRAT ECHOESYSTEM (ORTHO.)

Overall Score 84.2 Ranking T7th (of 18)
Segment Ambulatory
Figure 163: Medstrat: Provider Sizes (ambulatory n=18)


60% 50%
40%
PACS Digest I 113
Figure 164: Medstrat: Scores by Years Live (ambulatory n=18)

86.0 01 Years 23 Years 4+ Years 84.8* 84.0
82.0
80.0
78.0
76.0 Acute Care 86.0 85.0 84.0 83.4*

83.0
Community
Ambulatory
Figure 165: Medstrat: Scores by Region (ambulatory n=18)

82.0 81.0
80.0
114 I PACS Digest
Vendor Briefs
Figure 166: Medstrat: Score Frequency

25%
Ambulatory
20%
15%
10%
5%
0% Under 75 7580 8185 8690 9195 96100
Figure 167: Medstrat: Score Trending

90.0 89.0 88.0
87.0
86.0 85.0 84.2

84.0
83.0 82.0 81.1 81.0 80.0 2006 2007 2008 2009

PACS Digest I 115
Figure 168: Medstrat: Support and Documentation Positive vs. Negative Commentary
100% 90% 80%
70% Negative
Positive
60% 50%
40%
Figure 169: Medstrat: Vulnerability (out of 100%)

Would You Buy it Again 100% 98% 96%
94%
92% 90%
88%
88%
86% 84% 82% Acute Care

116 I PACS Digest
Community
Ambulatory
Vendor Briefs
Figure 170: Medstrat: Product Quality (out of 9)

Product Quality Rating 8.2 8.0 Ease of Use Quality of Releases or Updates
8.0
7.8 7.6
7.6
7.4 7.2
7.2
7.0
Figure 171: Medstrat: Service (out of 9)

PACS Digest I 117
Proactive Service
7.6
7.4
7.1
MERGE HEALTHCARE FUSION PACS

Overall Score 52.4* 60.3* 75.2 Ranking N/A N/A 18th (of 18)
Segment Acute Care* Community* Ambulatory
Figure 172: Merge: Provider Sizes (acute care n=8, community n=9, ambulatory n=25)

60% 50%
40%
118 I PACS Digest
Vendor Briefs
Figure 173: Merge: Scores by Years Live (ambulatory n=27)

75.0 74.0 73.0 72.1
72.0
01 Years
23 Years
4+ Years
71.0 70.0
69.0
68.0 67.0 66.0 65.0 Acute Care 82.0 80.0 78.0

76.0
Community
Ambulatory
Figure 174: Merge: Scores by Region (ambulatory n=27)

79.3* 79.8*
74.0 72.0
70.0 68.4*
PACS Digest I 119
Figure 175: Merge: Score Frequency

35%
30%
25%
20%
15%
10%
5%
0% Under 75 7580 8185 8690 9195 96100
Figure 176: Merge: Score Trending

90.0 85.8* 86.0 81.8 82.0
78.0 81.4
78.5 72.2*
71.0
75.2
74.0 70.0
70.0*
66.0
62.0 58.0 54.0 50.0 2006 2007 2008 2009 59.6 60.3*
52.4*

120 I PACS Digest
Vendor Briefs
Figure 177: Merge: Support and Documentation Positive vs. Negative Commentary
100% 90% 80%
70% Negative
Positive
2 5 3
60% 50%
40%
30% 20% 10% 0% Acute Care 2
3
5
Community
Ambulatory
Figure 178: Merge: Vulnerability (out of 100%)

90%
78%
80% 74% 70%
60%
50%* 50%*
50%
40%
36%* 27%*
30%

PACS Digest I 121
Figure 179: Merge: Product Quality (out of 9)

Product Quality Rating 7.5 7.1 7.0 6.6* 6.5 6.1* 6.0 5.9* 5.7* 5.5 5.2* 5.0 6.3
6.9
Ease of Use
4.5 4.0*
4.0
Figure 180: Merge: Service (out of 9)

Quality of Telephone/Web Support 7.5 7.1 7.0 6.5 6.1 6.0 5.6* 5.5
5.0*
Proactive Service
6.5
5.3* 5.1*
5.0
4.5 4.2* 4.0 3.9*

122 I PACS Digest
Vendor Briefs
NOVARAD NOVAPACS
Overall Score 78.5* 84.1 85.2 Ranking N/A th 9 (of 16) T4th (of 18)
Segment Acute Care* Community Ambulatory
Figure 181: NovaRad: Provider Sizes (acute care n=8, community n=35, ambulatory n=20)
100% 90% 83.7* 80%
70%
Ambulatory

100200 Beds Under 100 Beds 84.7 Acute Care
60% 50%
40%
PACS Digest I 123
Figure 182: NovaRad: Scores by Years Live (community n=38, ambulatory n=20)
90.0 01 Years 23 Years 4+ Years 88.3 88.0 89.3*
86.0
84.0
83.3*
82.0 80.4 80.0
78.0
Figure 183: NovaRad: Scores by Region (community n=38, ambulatory n=20)

92.0 90.0 88.0 86.0 84.8*
84.0
Central
East
South
West 89.9*
82.1* 82.0
80.5*
124 I PACS Digest
Vendor Briefs
Figure 184: NovaRad: Score Frequency

35%
30%
25%
20%
15%
10%
5%
0% Under 75 7580 8185 8690 9195 96100
Figure 185: NovaRad: Score Trending

92.0 90.4 90.0 Acute Care Community Ambulatory
88.0 86.7 86.0

86.1 85.3
86.4
86.5
85.2
84.0
83.7*
84.1
82.0
80.0
78.0
78.5*
76.0 2006 2007 2008 2009

PACS Digest I 125
Figure 186: NovaRad: Support and Documentation Positive vs. Negative Commentary
100% 90% 6 80%
70% Negative
Positive
60% 50%
40%
15 30% 20% 10% 0% Acute Care Community Ambulatory

1 6
Figure 187: NovaRad: Vulnerability (out of 100%)

96% 94% 97%
95%
92% 90% 88% 86% 84%

82%
92%
90%
88%* 86%*

126 I PACS Digest
Vendor Briefs
Figure 188: NovaRad: Product Quality (out of 9)

7.8 7.6
Ease of Use
8.0
7.9
7.8 7.6
7.4 7.2 7.0 6.8 6.6

6.4
7.3
7.3
7.0* 6.9* 6.8*
Figure 189: NovaRad: Service (out of 9)

6.8* 6.6*
Proactive Service
7.6 7.5 7.4* 7.3 7.2 7.2
6.9

PACS Digest I 127
PHILIPS ISITE PACS

Overall Score 84.9 86.1 84.2 Ranking T2nd (of 13) T3rd (of 16) T7th (of 18)
Figure 190: Philips: Provider Sizes (acute care n=61, community n=34, ambulatory n=24)
100% 83.7* 90% Ambulatory 80%
70% Over 100 Physicians 82.7
83.5
26100 Physicians

60% 50%
40%
85.6 30%
87.8 Acute Care
20% 10% 0% Acute Care Community Ambulatory
128 I PACS Digest
Vendor Briefs
Figure 191: Philips: Scores by Years Live (acute care n=65, community n=35, ambulatory n=27)
94.0 92.0 90.0 88.0 86.2
86.0 86.5*
01 Years 92.0*
23 Years
4+ Years
85.6
85.7*
84.0 82.4 82.0 80.0 78.0 76.0 Acute Care Community Ambulatory 81.6 81.8*
Figure 192: Philips: Scores by Region (acute care n=66, community n=35, ambulatory n=27)
95.0 Central 90.2*
90.0
East
South
West
88.0* 86.7 85.0 82.9 81.8 80.0
88.3* 86.2* 86.1* 82.9*
75.0
73.9*
70.0
PACS Digest I 129
Figure 193: Philips: Score Frequency

35%
30%
25%
20%
15%
10%
5%
0% Under 75 7580 8185 8690 9195 96100
Figure 194: Philips: Score Trending

90.0 89.0 88.0
87.0
Acute Care 88.6 87.8 87.4 Community Ambulatory
86.0 86.0 85.0 84.0

84.0 86.1
86.1
84.9
84.5 84.2
83.0 82.0 81.0 80.0 2006

130 I PACS Digest
81.7
81.5
2007
2008
2009
Vendor Briefs
Figure 195: Philips: Support and Documentation Positive vs. Negative Commentary
100% 90% 80%
70% Negative
Positive 4 10 4
60% 50%
40%
10 30% 20% 10% 0% Acute Care Community Ambulatory 14 7
Figure 196: Philips: Vulnerability (out of 100%)

98% 97%
98% 97% 97% 96%
96% 95% 94% 93% 92%

91%
94% 93%

PACS Digest I 131
Figure 197: Philips: Product Quality (out of 9)

8.0 7.8
Ease of Use
8.2 8.0 8.0 7.9 7.8 7.7 7.6

7.4
7.6 7.4 7.2 7.0 6.8

6.6
7.1
Figure 198: Philips: Service (out of 9)

7.6 7.5
Proactive Service
7.7 7.6 7.5 7.4

7.3
7.7
7.5 7.4
7.4 7.3 7.2 7.1 7.0

6.9
7.1
6.8 Acute Care

132 I PACS Digest
Community
Ambulatory
Vendor Briefs
RAMSOFT POWERSERVER PACS

Overall Score 88.7 Ranking 2nd (of 18)
Segment Ambulatory
Figure 199: RamSoft: Provider Sizes (ambulatory n=15)


60% 50%
40%
PACS Digest I 133
Figure 200: RamSoft: Scores by Years Live (ambulatory n=16)

93.0 92.0 91.0
90.0
01 Years
23 Years
4+ Years 91.6*
89.0 88.0
87.0
Figure 201: RamSoft: Scores by Region (ambulatory n=16)

92.0 90.0 88.0 86.0
84.0
Central
East
South
West 90.1*
82.0 80.0 78.0 76.0 74.0 Acute Care Community Ambulatory 80.0*
134 I PACS Digest
Vendor Briefs
Figure 202: RamSoft: Score Frequency

35%
30%
25%
20%
15%
10%
5%
0% Under 75 7580 8185 8690 9195 96100
Figure 203: RamSoft: Score Trending

90.0 89.1 89.0 88.7
88.0
87.0
86.8 86.4* Acute Care Community Ambulatory

85.6
86.0
85.0
84.0
83.0 2006 2007 2008 2009

PACS Digest I 135
Figure 204: RamSoft: Support and Documentation Positive vs. Negative Commentary
100% 90% 80%
70% Negative
Positive
60% 50%
40%
Figure 205: RamSoft: Vulnerability (out of 100%)

Would You Buy it Again 100% 99% 98% 97% 96% 95% 94% 93% 92% 91% 90% Acute Care
136 I PACS Digest
94%
Community
Ambulatory
Vendor Briefs
Figure 206: RamSoft: Product Quality (out of 9)

7.6
Ease of Use
8.1
7.9
Figure 207: RamSoft: Service (out of 9)

Quality of Telephone/Web Support 8.4 Proactive Service Errors Addressed Quickly 8.3
8.2
8.1
8.0
7.8
7.6
7.4
7.4
7.2
7.0

PACS Digest I 137
SECTRA PACS
Overall Score 84.2 86.1 80.6 Ranking 4th (of 13) T3rd (of 16) 12th (of 18)
Figure 208: Sectra: Provider Sizes (acute care n=16, community n=25, ambulatory n=29)
70%
82.1*

83.9 100200 Beds Under 100 Beds
60% 50%
40%
30% 20% 10% 0% Acute Care
88.1
Acute Care
Community
Ambulatory
138 I PACS Digest
Vendor Briefs
Figure 209: Sectra: Scores by Years Live (acute care n=17, community n=27, ambulatory n=29)
88.0 01 Years 85.8* 23 Years 4+ Years
86.0
85.5*
84.0
82.5*
83.8* 82.3*
82.0
80.0
78.7
78.0
76.0
74.0 Acute Care

95.0
Community
Ambulatory
Figure 210: Sectra: Scores by Region (acute care n=16, community n=27, ambulatory n=29)
91.1*
90.0 88.1*
85.0
83.7*
81.9*
83.2*
80.0
76.8* 75.6* 75.0
PACS Digest I 139
Figure 211: Sectra: Score Frequency

45% 40% 35% 30%
25%
20% 15% 10% 5% 0% Under 75 7580 8185 8690 9195 96100
Figure 212: Sectra: Score Trending

94.0 92.2* 92.0 91.0 90.1
89.4
91.3
90.0
88.0
88.9* 86.1
86.0 84.2 84.0 84.2 82.5*
82.0
80.0
80.6
78.0 2006 2007 2008 2009

140 I PACS Digest
Vendor Briefs
Figure 213: Sectra: Support and Documentation Positive vs. Negative Commentary
100% 90% 80%
70% Negative
Positive
3
60% 50%
40% 8 7
10
Figure 214: Sectra: Vulnerability (out of 100%)

95%
94%
93%
93%
93%
90% 86% 85% 81% 80%
75%

PACS Digest I 141
Figure 215: Sectra: Product Quality (out of 9)

8.0 7.8
Ease of Use
8.2 8.0 7.9 7.8 7.7 7.8 7.7 7.6
7.6 7.4 7.2 7.0 6.8

6.6
7.0
Figure 216: Sectra: Service (out of 9)

7.8 7.6
Proactive Service
8.0
7.9
7.8
7.8
7.8
7.8 7.7
7.4 7.2 7.0 6.8 6.6

6.4
7.3
6.9
6.2 Acute Care

142 I PACS Digest
Community
Ambulatory
Vendor Briefs
SIEMENS SYNGO IMAGING

Overall Score 65.3 71.7 Ranking 12th (of 13) 16th (of 16)
Segment Acute Care Community
Figure 217: Siemens: Provider Sizes (acute care n=21, community n=15)
100% 90% Ambulatory 80% 65.1*

60% 50%
40%
64.5 30% 73.3* 20% 10% 0% Acute Care Community Ambulatory

Acute Care
PACS Digest I 143
Figure 218: Siemens: Scores by Years Live (acute care n=23, community n=17)
69.0
68.3*
01 Years
23 Years
4+ Years
68.0
67.0
66.0
65.0
64.6
64.0
63.0
62.0 Acute Care

68.0 67.0 66.0 65.0
64.0
Community
Ambulatory
Figure 219: Siemens: Scores by Region (acute care n=23, community n=17)
65.7*
63.0 62.3* 62.0 61.3* 61.0 60.0 59.0 Acute Care Community Ambulatory
144 I PACS Digest
Vendor Briefs
Figure 220: Siemens: Score Frequency

50%
Ambulatory
40%
30%
20%
10%
0% Under 75 7580 8185 8690 9195 96100
Figure 221: Siemens: Score Trending

84.0 82.0 80.0 78.0
76.0 81.2*
74.0 72.0 70.3* 70.0

68.0
73.6*
71.7
69.7
68.7*
66.0 64.0 62.0 2006 2007 2008 2009 65.3 64.4

PACS Digest I 145
Figure 222: Siemens: Support and Documentation Positive vs. Negative Commentary
100% 90% 80% 4
70% Negative
Positive
60% 7 50%
40%
30%
4
20% 10% 1 0% Acute Care Community Ambulatory
Figure 223: Siemens: Vulnerability (out of 100%)

Would You Buy it Again 100% 95% 90% 85% 82% 80% 75% 70% 65% 61% 60% 55% Acute Care
146 I PACS Digest
94%
59%
Community
Ambulatory
Vendor Briefs
Figure 224: Siemens: Product Quality (out of 9)

7.0 6.8 7.1
Ease of Use
7.0
6.6 6.4 6.2 6.0 5.8

5.6
6.6
6.1 6.0 5.8
Figure 225: Siemens: Service (out of 9)

6.6
6.5
6.5 6.3
6.0
5.9 5.7
5.5
5.0
5.0

PACS Digest I 147
STRYKER IMAGING OFFICEPACS POWER (ORTHO.)

Overall Score 80.1 Ranking 15th (of 18)
Segment Ambulatory
Figure 226: Stryker: Provider Sizes (ambulatory n=16)


60% 50%
40%
148 I PACS Digest
Vendor Briefs
Figure 227: Stryker: Scores by Years Live (ambulatory n=16)

83.0 82.0 81.0
80.0
01 Years
23 Years
4+ Years
81.0*
79.0 78.0
77.0
76.0 75.0 74.0 73.0 Acute Care

83.0 82.0 81.0 80.4*
80.0
Community
Ambulatory
Figure 228: Stryker: Scores by Region (ambulatory n=16)

79.0 78.0
77.0
PACS Digest I 149
Figure 229: Stryker: Score Frequency

35%
30%
25%
20%
15%
10%
5%
0% Under 75 7580 8185 8690 9195 96100
Figure 230: Stryker: Score Trending

90.0 Acute Care Community 88.0
87.7
Ambulatory
86.0
84.0
82.1*
82.0 80.1 80.0
78.0
76.0 2006 2007 2008 2009

150 I PACS Digest
Vendor Briefs
Figure 231: Stryker: Support and Documentation Positive vs. Negative Commentary
100% 90% 80%
70% Negative
Positive
3
60% 50%
40%
30% 20% 10% 0% Acute Care Community
Ambulatory
Figure 232: Stryker: Vulnerability (out of 100%)

Would You Buy it Again 100% 98% 96% 94% 92% 90% 88% 86% 84% 82% 80% Acute Care Community Ambulatory
PACS Digest I 151
87%
Figure 233: Stryker: Product Quality (out of 9)

Product Quality Rating 8.0 7.8 7.6
7.5
Ease of Use
7.0
6.5
6.5
6.0
Figure 234: Stryker: Service (out of 9)

7.0 6.9
Proactive Service
7.1
6.8 6.7 6.6 6.5 6.4

6.3
6.5
6.5
6.2 Acute Care

152 I PACS Digest
Community
Ambulatory

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VENDOR BRIEFS AGFA DATA AMICAS DATA INFINITT DATA AMICAS (EMAGEON) DATA ASPYRA DATA AVREO DATA

BRIT DATA CARESTREAM DATA CERNER DATA DR SYSTEMS DATA

GE (DYNAMIC IMAGING) DATA

FUJIFILM DATA GE DATA

Segment Acute Care Community Ambulatory*

* Preliminary scores do not meet KLAS minimum konfidence level.

625 Physicians 25 Physicians 1 Physician Community

30% 20% 10% 0%

Over 1,000 Beds 5011,000 Beds 201500 Beds

70.0 Acute Care 84.0 82.0 80.0 78.0

Figure 22: Agfa: Score Frequency

0% Under 75 7580 8185 8690 9195 96100

Figure 23: Agfa: Score Trending

Acute Care Community Ambulatory

81.4 81.8 79.4 78.3 77.8

76.0* 74.0 72.0 71.9* 70.0

68.0 2006 2007 2008 2009

* Preliminary scores do not meet KLAS minimum konfidence level.

30% 20% 10% 0%

Figure 25: Agfa: Vulnerability (out of 100%)

95% 92%* 90% 90% 88% 86% 85%

70% Acute Care Community Ambulatory

* Preliminary scores do not meet KLAS minimum konfidence level.

Figure 26: Agfa: Product Quality (out of 9)

7.1 7.0 6.7 6.5 7.0 6.8*

5.5 Acute Care Community Ambulatory

Figure 27: Agfa: Service (out of 9)

7.5 7.1 7.0 6.8

7.0 6.8* 6.6

5.0 Acute Care Community Ambulatory

* Preliminary scores do not meet KLAS minimum konfidence level.

Segment Acute Care Community Ambulatory

* Preliminary scores do not meet KLAS minimum konfidence level.

625 Physicians 25 Physicians 1 Physician Community 84.1

30% 20% 10% 0% Acute Care

Over 1,000 Beds 5011,000 Beds 201500 Beds

80.0 77.2* 75.3 75.0

65.0 Acute Care Community Ambulatory

72.0 Acute Care Community Ambulatory

Figure 31: AMICAS: Score Frequency

0% Under 75 7580 8185 8690 9195 96100

Figure 32: AMICAS: Score Trending

Ambulatory 86.8 86.1

86.0 85.3 84.0 83.6

80.0 79.5 78.0 2006

30% 20% 10% 0%

Figure 34: AMICAS: Vulnerability (out of 100%)

Part of Long-Term Plan 100% 100%

94% 92% 90% 88%

84% Acute Care Community Ambulatory

Figure 35: AMICAS: Product Quality (out of 9)

6.6 Acute Care Community Ambulatory

Figure 36: AMICAS: Service (out of 9)

6.2 Acute Care

AMICAS RADSUITE (EMAGEON)

Segment Acute Care Community*

* Preliminary scores do not meet KLAS minimum konfidence level.

625 Physicians 25 Physicians 1 Physician Community

67.4 30% 20% 10% 0% Acute Care Community Ambulatory

Over 1,000 Beds 5011,000 Beds 201500 Beds

Figure 39: AMICAS (Emageon): Scores by Region (acute care n=35)

50.0 Acute Care Community Ambulatory

Figure 40: AMICAS (Emageon): Score Frequency