Topic : Market and Sales Management Req.

# Requirement Description 1 Expand offering to greater flexibility for example credit limits (Capped post-paid data and voice rate- plans) and credit reference Bill payment through recharge vouchers. Real time roaming Policy controls across all bundles (prepaid, hybrid and postpaid), through clear business rules, Self care system (online billing , Update mcel online to allow customer to pay online and real time invoice ) Single Sim but with many SIMs with same number. Data rating fixed usage , VOIP and threshold controlling (credit/bill limit), and bandwidth reduction capability Dealer access dealers to be able to use and access mcel systems Audit Trail within the system - user management system with log files and user administration (security of data being captured). Validation and Consistent data capturing. Requirement of a common language Real time Business intelligence consistency from the report server, basic reports , profitability of a specific rate plan Market segmentation within the system Complete customer segmentation as per specification with real time dashboard reports and analytics tools Charging by timing , event , volume etc Diverse product range mobile banking application, Premium rated products, CUG, Home Zone, Parent & Child (available on all post-paid rate-plans including Duo (must work simultaneously across post- paid and Duo)) Various payment methods Credit card payment, electronic funds transfer, automated direct debits integrated with ERP system with immediate" reconciliation, ATM payments with "immediate" reconciliation. Reverse and Forward billing capability (e.g. Parent and Child Functionality etc) Priority [13] 1 Covered

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System agility (Enhance Speed to market target upper middle class) Consistent and Clear Migration of products rules VAS WASP (differentiate revenue from mcel & and revenue from Partner) Automated SMS alerts with billing info and credit status USSD status requests, balance, renewal date, free unit allocation Emailed detail billing with physical front page delivery Emailed user detailed billing for non payment responsible accounts

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Improved GUI with richer landing screen and less "clicks" required 1 for commonly requested information or actions (renewal dates, status, rate-plan outstanding balance, activation, replacement sim etc) Post-Paid balance inquiry re- launch in real time (invoice amount, open invoices, next renewal date, no. of Free SMS, MMS, MB) VPN solution for Big companies and SME's Point-based loyalty program SIMs replacement flexibility 1 1 1 1

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