The Problem solver

About us
Meru Cabs was one of the first companies to launch metered "Radio cabs" in India under its brand "Meru." First launched in Mumbai in April 2007, Meru Cabs has grown exponentially terms of fleet size and geographical presence. Customers benefit from a relaxed commute in a well equipped, airconditioned cab, which is readily available 24/7. The printed receipt at the end of the ride assures the customer of tamper proof billing.

Headquartered in Mumbai, Meru Cab Company provides a radio taxi service in the four key metros of India - Mumbai, Delhi, Hyderabad and Bengaluru. Meru Cabs delivers a reliable taxi
service by concentrating on each touch point with its customers and devising systems, processes or technologies that will deliver a reliable interface. Meru Cabs uses GPS/GPRS enabled technology in all of the cabs to ensure complete passenger safety. Each Meru cab is owned & maintained by Meru

Cab Company Private Limited.

The name "Meru" is derived from the symbolic mountain of the gods, an icon of unshakeable reliability and character - a core value which lies at the heart of Meru's promise to its customers.

Meru - A spectacular growth story

Meru Cabs has grown consistently in its 3 year history in terms of the fleet, people revenues and popularity. Meru Cabs launched in Mumbai with 45 cabs in 2007; expanded to three other cities in 2008 (Delhi, Hyderabad & Bengaluru) Scaled to a fleet of 5,000+ cabs in three years, across Mumbai (1800), Delhi (1200), Hyderabad (800) and Bengaluru (1200) o The 3rd largest "Radio Taxi" company in the world o The largest operator in each of the cities where it operates o More than 20,000 trips per day o Serves more than 1 million passengers a month Most preferred choice of commuters in all cities. 90% customer satisfaction in 3rd party audit One of the few transportation companies in the world to deploy an Oracle ERP, Siebel CRM and an Aspect IVR The only taxi operator in India to partner with the airports at Mumbai, Delhi, Hyderabad & Bengaluru The only company in India to have won the 'Best IT User Awards' by NASSCOM CNBC TV-18 in 2008, 2009 & 2010

Benefits to Society
We at Meru Cabs believe that business enterprise is never complete if it does not make a contribution beyond building a good business. Our constant endeavour will be to raise the standards for everyone who comes into contact with Meru Cabs. For those who drive our vehicles, we provide an opportunity to be part of a modern fleet that places the highest premium on vehicle uptime and vehicle quality. Our fleet engineers work 24/7 to ensure that our chauffeurs have the minimum disruption by way of vehicles not being serviceable. Our backend technology, comparable to the best in the world, ensures that we connect customers to our cabs better than anyone else does, ensuring steady business for our chauffeurs. Accident insurance, medical insurance, also allows them to have a safety net to provide security in the event of an untoward incident. Our concern for our chauffeurs is to ensure that by making them earn a respectable livelihood, with good economics, we would be able to make their personal lives better.

For those who avail our service, Meru Cabs offers a cab service that emulates the best taxi service norms across the world. We try our best to ensure availability; our onboard technology ensures that a customer pays a fair fare with a printed receipt for each transaction. We try to ensure that your need for commuting is met every time you need to commute and in as hassle free a manner as possible. Our cabs use environment friendly fuel. This is especially true in cities where CNG is easily available.

Meru Training Academy

We believe that the critical difference between an ordinary taxi service and a Meru Cabs service lies in the investment that we make into training our chauffeurs. Our stringent conditions for engaging a chauffeur include address verification, complete medical check up, testing of driving skills, ability to manage the on board technology on our vehicles, familiarity with your city and all the mandatory licensing criteria. And if a potential chauffeur meets these requirements, we put them through an intensive 5-day training program where we impart knowledge on customer service, hygiene, safe driving habits and how to handle an emergency.

Meru Cab Company Private Limited operates its fleet of modern, air-conditioned, GPS enabled vehicles under the brand name, Meru. Meru is rooted in our Indian culture. The Hindu and Jain mythology refer to Mount Meru as the center of the universe, the abode of Lord Brahma and a pantheon of gods and goddesses. There are many temples in India and abroad, including the famous Angkor Vat in Cambodia, that have been built as symbolic representations of Mount Meru. According to the ancient texts, Meru Mountain was the epicenter of the Earth and when the churning of the oceans (Sagar Manthan) took place, Mount Meru was able to withstand all the resulting turbulence. Meru, the brand is today a symbol of our commitment to unshakeable reliability- the heart of our promise to our customers. It is this promise of reliability that drives us at Meru Cabs to endeavour to provide the most efficient services every time to our customers. We try to make every trip a perfect experience for our customers. If, for any reason we fall below your expectation, or you believe that we could do better, please do let us know. Call us at 44224422 or drop an e-mail to feedback@merucabs.com Meru - unconditional reliability, always.

At Meru Cabs, we strive deliver on our core promise of 'unshakable reliability' by devising systems, processes or technologies that will set a reliable interface for our customers. Every Meru Cab come with the following features: Modern, brand-new, air-conditioned comfortable cabs Usage of clean green fuel - resulting in a cleaner environment and reduced pollution Round the clock availability of cabs backed by a location tracking GPS - based dispatch technology and a 24x7 Customer Service Center. This means a quicker pickup and faster response time to your call for a cab Tamper-proof digital cab meters, integrated with the GPS-system to ensure every fare is tracked, thereby ruling out any possibility of over charging by the chauffeur A printed receipt for every fare, providing details of distance traveled and total amount payable Thoroughly trained chauffeurs in a smart Meru uniform, fluent in English and Hindi Ability to track the location of the cab 'real-time' through the GPS technology - provides security in case of an emergency Routine spot checks by our patrol vans to ensure highest standards of service Preferred taxi service at airports in Mumbai, Delhi, Hyderabad and Bengaluru

In 2006, India Value Fund (IVF), a premier private equity fund, managing a corpus of over US $ 1.4 Billion took an equity stake in the Company, with a view to creating one of the finest passenger transportation businesses in the country. Over the years IVF has made investments into retailing, healthcare, media and entertainment, specialized engineering and financial services sectors and redefined industry benchmarks in each investment. For more information on IVF, please log on to www.ivfa.com.

Meru Cabs is now the largest radio cab service in India and aims to provide world class taxi services in every city that it enters. We will always try to be the hallmark for reliable, high quality service in every city that it operates in. Here are the bright minds behind our uninhibited growth story:

Mr. Neeraj Gupta

Managing Director
A first generation entrepreneur, Mr. Neeraj Gupta has teamed up with India Value Fund to create the finest radio taxi service in India under the Meru brand name. Under his guidance, now, Meru has become a synonym to radio taxi. His entrepreneur skills have made Meru, a single largest radio cab service in India with fleet size more than 3500 cabs. During his journey with Meru Cabs, Mr. Neeraj Gupta was felicitated with,

Entrepreneur of the Year Award by the Bombay Management Association (BMA) for his significant contribution in the Public Transportation and to provide high quality innovative transportation service. Udyog Rattan Award by the Institute of Economic Studies (IES). Excellence Award to his company given by Institute of Economic Studies (IES) Award from All India Passengers Association - Largest & Best Taxi Company in the Country. Best Entrepreneur of the Year Award from All India Passengers Association Best IT User Award to Meru Cab Company Pvt. Ltd. - Nasscom Mr. Gupta, prior to this venture, set up Mumbai's largest fleet service business, catering to the needs of some of the finest names in the media and outsourced services business.

Mr. Rajesh Puri

Chief Executive Officer
Mr. Rajesh Puri is the CEO of Meru Cab Company. Prior to Meru Cabs, Rajesh was the President Operations at Tata Teleservices Maharashtra Ltd. After completion of his mechanical engineering, he post graduated in management from S P Jain Institute of Management, Mumbai. He has a wealth of experience across sales, marketing, operations and distribution. Over the last 22 years, he has worked with some of India's finest blue chip companies across industries. Post his initial years at ONGC in oil exploration; he has led growth efforts at Godrej GE, Whirpool, Electrolux & Airtel. In each of his endeavors he has led his brands from start-up to unassailable leadership.

Mr. Nilesh Sangoi

Chief Technology Officer
Mr. Nilesh Sangoi brings with him 16 years of experience in setting up and managing various aspects of Information Technology for large Corporates. In his last assignment, he worked as Asst. Vice President - IT at Star TV's India operations. In over a decade long stint, he helped build the technology platform from scratch and provide technology support in the rapid growth phase of the organization. He is a Certified Information Systems Auditor (CISA) and Certified Information Security Manager (CISM) from ISACA, USA.

Mr. Gavin D'abreo

Executive Vice President - Operations, Sales & Marketing
Mr. Gavin D'abreo started in advertising with FCB Ulka and then moved to marketing, product management & sales. He has had stints with Tata Teleservices, Sterling Resorts, Nerolac Paints, & was last with Saregama India. He enjoys start up environments, setting processes / systems and of course brand marketing & sales in the service industry. He post graduated in management in 1991.

Mr. Ronald Rosario

Executive Vice President - New Business Initiatives
Mr. Ronald Rosario is an Automobile Engineer and MBA in Marketing, with a varied function experience. His last assignment was heading Sales & Operations with Shell, the global Oil major, where he has also spearheaded startup of Project functions. His earlier assignments include stints with RIL Industries as Western Region Head during business setup phase. In BPCL he had contributed to various functions such as Operations, Engineering Projects, Supply, Distribution and Sales for over 12 years. A small stint in Rallis India a TATA company is where he started his career. He has more than 18 years of work experience with setting up Project teams and Operational teams to deliver results.

Mr. Ashutosh Vaidya

Associate Vice President - Facilitation
Graduate in Commerce and Marketing Management from Xaviers College, Mr. Ashutosh Vaidya has 27 Years of experience in the Car Rental business. He has worked for Konduskar and Suss Travels. Besides this, he has also handled 'Apna Utsav', Festival of France on behalf of Govt. of Maharashtra as well as the Jet Airway's Cabin and Cockpit Crew Transport.

The Meru Cabs service is a licensed metered taxi operation and is governed by the fares prescribed by the Department of Transport for your city. The digital tamper proof meter on board and the printed receipt that we give ensures that the passenger pays strictly in line with the prescribed fare structure and no more!

Digital tamper proof meter in a Meru cab

Fares (Select a city)

Mumbai

Day Time
5:00 am to 11:00 pm

Night Time
11:00 pm to 5:00 am

For first 2 Kms Rate after 2nd Km Waiting Charges

Rs 30 Rs 15 / Km No charge for the first 10 mins Rs 1 / min thereafter

Rs 37.5 Rs 18.75 / Km No charge for the first 10 mins Rs 1.25 / min thereafter

*Note : The night time fare is 25% extra over the day time fare. For a journey starting in the 'day time' and finishing in the 'night time' will be charged accordingly for the distance covered during the respective fare types.

The Meru Cabs service is a licensed metered taxi operation and is governed by the fares prescribed by the Department of Transport for your city. The digital tamper proof meter on board and the printed receipt that we give ensures that the passenger pays strictly in line with the prescribed fare structure and no more!

Digital tamper proof meter in a Meru cab

Fares (Select a city)

Mumbai

Day Time
6:00 am to mid-night

Night Time
Mid-night to 6:00 am

For the first 4 Kms Rate after 1 Km Waiting Charges

Rs 70 Rs 17.50 No charge for the first 20 minutes and thereafter Rs.10 / 15 mins or part thereafter.

Rs 77 Rs 19.25 No charge for the first 20 minutes and thereafter Rs.11 / 15 mins or part thereafter.

*Note : The night time fare is 10% extra over the day time fare. For a journey starting in the 'day time' and finishing in the 'night time', the charge will be based on the distance covered during the respective fare types. Important : The State Government has revised radio taxis fares in Bengaluru. We are in process of recalibration of meters in the all the cabs. Kindly pay the fare charges as reflected in the meter.

Our Customer Service Centers are operational 24/7. So if you need any support, please give us a call at 4422 4422 and our Customer Service Executives will be happy to help you.

There are several ways to fInd help here

1. Get instant help online in FAQs
o o o o o
What are the services offered by Meru? What are the timings for the Meru Service? How do I book a Meru Cab? Can I hail a Meru cab on the road? All other questions related to Meru.

2. Report lost property for things you might have forgotten in a Meru. 3. Give us your feedback on our service to help us improve it for you. 4. Contact us through email, post or phone.